# Cascades of Tucson — Client Context

**Last updated:** 2026-04-17 (Howard)

## Identity

- Business: Cascades of Tucson (senior living community)
- Syncro customer ID: **20149445**
- Primary contact: Meredith Kuhn — meredith.kuhn@cascadestucson.com — (520) 886-3171
- Location: 201 N Jessica Ave, Tucson AZ 85710

Full contact list + Wi-Fi, KPAX, M365 admin, UniFi hardware MACs, GoDaddy are in the Syncro customer notes field for 20149445.

## Infrastructure

| Resource | Address | Vault path |
|---|---|---|
| pfSense firewall | 192.168.0.1 | `clients/cascades-tucson/pfsense-firewall.sops.yaml` |
| Synology NAS `cascadesds` | 192.168.0.120:5000 (DSM) | `clients/cascades-tucson/synology-cascadesds.sops.yaml` |
| CS-SERVER (DC + file server) | reachable at 192.168.2.254 from the Wi-Fi-2 subnet on DLTAGOI; domain `cascades.local` | `clients/cascades-tucson/cs-server.sops.yaml` |
| `svc-audit-upload` | service account for Syncro audit upload to `AuditDrop$` share | `clients/cascades-tucson/svc-audit-upload.sops.yaml` |
| `\\CS-SERVER\homes` | file share at `D:\Homes`; per-user subfolders for folder redirection. Domain Users: Change. Domain Admins: Full. **EncryptData currently false — HIPAA workitem to flip on.** | — |

## M365 admin model

Tenant ID: `207fa277-e9d8-4eb7-ada1-1064d2221498`

Mike's design intent (confirmed 2026-04-29): **the cloud admin layer is fully separated from the on-prem AD admin layer.**

| Account | Layer | Synced via Connect? | Purpose |
|---|---|---|---|
| On-prem AD `Administrator` | On-prem only | No (separate identity layer) | DC + file server admin, GPO, on-prem services. Never authenticates to M365. |
| `admin@cascadestucson.com` | Cloud-only | **No — intentionally Connect-excluded** | Cascades day-to-day cloud GA |
| `sysadmin@cascadestucson.com` | Cloud-only | **No — intentionally Connect-excluded** | Howard's tech account / cloud admin work |
| ACG GDAP partner principals | Foreign principals | N/A | MSP delivery (Mike + Howard from `@azcomputerguru.com`) |
| `breakglass1-csc@cascadestucson.com` | Cloud-only | No (definitionally) | Emergency primary — FIDO2 YubiKey at Cascades sealed envelope |
| `breakglass2-csc@cascadestucson.com` | Cloud-only | No (definitionally) | Emergency secondary — FIDO2 YubiKey at ACG safe |

**When Entra Connect exits staging mode** (Wave 0.5 G3-G5), admin@ and sysadmin@ stay cloud-only — they must remain in the Connect filter exclusion. Verify after every Connect sync rule change.

CA targeting consequences:
- admin@/sysadmin@: subject to all Cascades CA; must be in `SG-External-Signin-Allowed` for off-network admin work
- `SG-Break-Glass`: excluded from all CA (must add exclusion to every new policy)
- ACG GDAP foreign principals: excluded from blocking policies via the "Service provider users" condition (Microsoft's CA UI), NOT via group membership

## GuruRMM

- Client: **Cascades of Tucson** (code `CASC`, id `42e1b0e3-f8b7-4fc5-86bd-06bdbb073b7f`)
- Site: **CascadesTucson** (code `GOLD-MOON-4620`, id `c157c399-82d3-4581-979a-b9fad70f4fef`)
- Agent enrollment key: encrypted at `clients/cascades-tucson/gururmm-site-main.sops.yaml` (shown once by the API; do not regenerate unless compromised — agents using the current key keep working on regeneration only if the server rotates atomically)

### Agents currently enrolled

| Hostname | Role | Agent ID |
|---|---|---|
| DESKTOP-DLTAGOI | Life Enrichment test workstation (Sharon Edwards) | `0ed72c1c-40c7-4bd4-afed-e0bcb198936f` |
| CS-SERVER | Domain controller / file server | `6766e973-e703-47c1-be56-76950290f87c` |

### Agent deployment (ScreenConnect)

```powershell
$u='https://rmm-api.azcomputerguru.com/downloads/gururmm-agent-windows-amd64-latest.exe';
$d='C:\Windows\Temp\gururmm-agent.exe';
Invoke-WebRequest $u -UseBasicParsing -OutFile $d;
& $d install --server-url 'wss://rmm-api.azcomputerguru.com/ws' --api-key 'grmm_3gGYreG0u_QCvt5v3lDVKwLhZDAzF4On'
```

Run via ScreenConnect Commands tab (SYSTEM context). Agent heartbeats within ~60 seconds.

## Active project — folder redirection GPO rollout

**Goal:** HIPAA-compliant user data storage. Everyone's Documents/Downloads/Desktop/Pictures on `\\CS-SERVER\homes\<username>\`, driven by per-OU folder redirection GPOs.

**Status:** pattern validated on one user (Sharon Edwards in Life Enrichment). Documents + Downloads successfully redirecting through GPO `CSC - Folder Redirection (LE)` ({889BE7BE-202E-4153-89AD-B5DB62A52D25}). Explorer sidebar working. Detailed journey in `session-logs/2026-04-17-howard-cascades-onboarding-and-folder-redirection.md`.

**Next:** second LE machine end-to-end tomorrow, then Desktop + other folders, then matching GPOs for other departments.

### Known traps

- **Every ProfWiz-migrated user has potentially poisoned `User Shell Folders`** pointing at `C:\Windows\system32\config\systemprofile\...`. Check first, clean before testing redirection. Script: `scripts/hive-cleanup-shellfolders.ps1`.
- **GPMC on Server 2019/2022 writes `fdeploy1.ini` incorrectly when adding + modifying entries in the same editor session.** Workaround: one folder per save, close/reopen editor between adds.
- **Explorer sidebar uses the KnownFolder GUID form** (`{FDD39AD0-...}` for Documents, `{374DE290-...}` for Downloads), not legacy names. CSE may set only the legacy name — manually mirror to the GUID form if sidebar doesn't resolve. Script: `scripts/fix-live-shellfolders.ps1`.
- **Some machines have Documents/Desktop in OneDrive (Known Folder Move).** Don't apply the GPO until OneDrive KFM is unlinked and data is migrated back to local — otherwise data leaves OneDrive's scope and may be orphaned.

### GPO backups

On CS-SERVER: `C:\GPO-Backups\pre-fix-20260417-221701\` — broken-state backup ID `9c6ff7c9-0942-4cfb-b4a5-936913a3da87`. `Restore-GPO -BackupId 9c6ff7c9-... -Path C:\GPO-Backups\pre-fix-20260417-221701 -TargetGuid 889be7be-202e-4153-89ad-b5db62a52d25` to roll back.
