## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

## Session Summary

Resumed the Cascades of Tucson Bitdefender-removal / Datto EDR-install straggler workstream
the morning after the 2026-06-25 EDR rollout. Goal (per the scheduled 9am one-shot cron
`9288b586`): make sure Bitdefender is OFF and Datto EDR is INSTALLED on the 7 machines that
were offline at the end of the prior session. The session opened just after a context clear;
reloaded context from the wiki article, the cascades CONTEXT.md, and the prior EDR rollout
session log, and confirmed no unread coord messages.

A live RMM status pull at 08:54 MST showed 5 of the 7 targets had reconnected in the 9am
arrival wave (last_seen within seconds): DESKTOP-MD6UQI3, DESKTOP-TRCIEJA, Laptop4, NurseAssist,
SALES4-PC. Two stayed offline: DESKTOP-F94M8UT (last seen 06-23) and DESKTOP-KQSL232 (05-29).
Howard directed a measured approach to avoid colliding with a second concurrent session doing
Windows Home->Pro key upgrades on some of the same machines: run the read-only BD-checks on the
3 non-overlapping boxes immediately, and hold NurseAssist + SALES4-PC.

Ran the standard BD-check (services `^EP(Security|Protected|Update|Redline|Integration)Service$`
+ uninstall-registry DisplayName ~ Bitdefender/GravityZone + `Test-Path 'C:\Program Files\Bitdefender'`)
via RMM PowerShell on the 3 safe boxes. Results: DESKTOP-MD6UQI3 = NO_BITDEFENDER (clean),
Laptop4 = NO_BITDEFENDER (clean, and it responded this time after being unresponsive twice prior),
DESKTOP-TRCIEJA = BD_ACTIVE (EPSecurity/EPUpdate/EPProtected/EPIntegration services + "Bitdefender
Endpoint Security Tools" + folder all present). TRCIEJA needs the GravityZone console "Uninstall
client" task — the Public API has no uninstall method in this version (verified DEAD in the skill)
and local uninstall is blocked by anti-tampering with no uninstall password on policy "GPS Default".

As Howard cleared each held item it was processed: SALES4-PC (being repurposed) BD-checked clean
(NO_BITDEFENDER, already has EDR); NurseAssist (confirmed a distinct machine from ASSISTNURSE-PC,
not a duplicate) had its Pro upgrade completed by the other session, after which the queued
BD-aware EDR install (`d1806aa3`) was confirmed already fired ("Installed RTS agent", exit 0) and
enrolled in the Cascades Datto EDR org (agent `23c3c36e`, AV on, v3.17.1.5552). The two offline
machines were resolved by Howard's knowledge: DESKTOP-F94M8UT is Alma Montt's machine (offboarded
6/25), just powered off — Howard will power it on; DESKTOP-KQSL232 is Lois Lane's old machine and
was removed from the list (decommissioned).

## Key Decisions

- Honored the live "safe 3 now, hold 2" instruction over the cron's blanket "process all online"
  — the cron prompt is generic; the operator's real-time call accounts for the parallel
  key-upgrade session and reboot-collision risk on NurseAssist/SALES4-PC.
- Did not attempt to run the TRCIEJA uninstall via API or local RMM. The GravityZone Public API
  uninstall method is DEAD in this version, and BEST anti-tampering with no uninstall password
  blocks an endpoint-side uninstall — so it is genuinely console-only (same wall as RECEPTIONIST-PC
  last session). Handed Howard exact console click-path instead of forcing a broken path.
- For NurseAssist, verified the already-queued install actually fired AND enrolled in the EDR org
  rather than trusting the queue or blindly re-dispatching (the Pro upgrade rebooted it; RMM agent
  id happened to stay the same, but verified live).
- Removed DESKTOP-KQSL232 from the straggler list on Howard's identification (Lois Lane's old,
  decommissioned machine) rather than continuing to chase it.

## Problems Encountered

- cwd drift recurred: after an earlier `cd` into `.claude/skills/bitdefender/scripts`, a later
  relative `.claude/scripts/rmm-auth.sh` failed ("No such file or directory") because the Bash
  tool's working directory persists across calls. Fixed by `cd /c/claudetools` first. Logged to
  errorlog as `--friction` (ref the 2026-06-25 edr-rollout cwd-drift note) — this is a documented
  recurring friction.
- `edr.py agents --json` produced no output on this subcommand (broken/empty JSON path); the plain
  table output worked. Resolved by grepping the table for the hostname instead of jq over `--json`.
- `gz.py endpoints --company <root>` returned total=0 because endpoints are nested in child groups,
  not the company root node. Did not pursue recursive group enumeration — the endpoint ID is not
  needed for the console task (operator selects the machine by hostname).
- Laptop4's BD-check hung in `running` past the quick polls (it had been unresponsive twice before);
  used a background `until` poll (no foreground sleep) to wait for the terminal state — it returned
  completed/clean.

## Configuration Changes

- No repo source files changed by the work itself (operational against GuruRMM + Datto EDR +
  GravityZone).
- Appended `errorlog.md` — one `--friction` entry (bash/env cwd-drift).
- Created this session log.
- Endpoint changes (Cascades fleet): NurseAssist Datto EDR agent install confirmed (queued cmd
  fired). No BD removals performed this session (TRCIEJA left for Howard's console task).

## Credentials & Secrets

- No new secrets. Datto EDR Cascades registration key `6qw68y2rwl` (target group
  `1dbd2b02-f7df-45d0-a7f2-18667f48447f`) referenced for any re-dispatch. GravityZone uses
  vault `msp-tools/gravityzone.sops.yaml` (API key only; no console login stored — console
  uninstall needs a human-held GravityZone login). RMM creds vault
  `infrastructure/gururmm-server.sops.yaml`.

## Infrastructure & Servers

- GuruRMM API: http://172.16.3.30:3001 (auth via `.claude/scripts/rmm-auth.sh`).
- Datto EDR (Infocyte): https://azcomp4587.infocyte.com ; Cascades org
  `2d5ea96e-3228-461b-9c60-13ae464b61d8` ; target group `1dbd2b02-f7df-45d0-a7f2-18667f48447f`.
- Bitdefender GravityZone: cloud.gravityzone.bitdefender.com ; Cascades company
  `66b0448e1e0441d02508bad8` ; policy "GPS Default" (antiTampering on, NO uninstall password).
- Live RMM agent IDs (resolve live; UUIDs change on re-enroll): DESKTOP-MD6UQI3
  `99d7c8a7-8efb-4416-b9df-da22e0797aa0`, DESKTOP-TRCIEJA `c9bf1a2d-bfdc-401e-9cc8-f9e90bb19587`,
  Laptop4 `7a23fa6c-559e-4015-be36-235676f2e025`, SALES4-PC `975f70d8-cd6d-45d7-9da1-6ce2f1ae59ab`,
  NurseAssist `fc88f14b-06eb-47ac-b9e6-971c44d700ba` (unchanged after Pro upgrade),
  DESKTOP-F94M8UT `675311a1-ad0b-4fdb-8711-4b6cc7da7350`.
- NurseAssist Datto EDR agent id: `23c3c36e-219a-4c4a-a30c-5dc121e3151e` (online, AV on, v3.17.1.5552).

## Commands & Outputs

- Live target status: `rmm-search.sh -c cascades --json` filtered to the 7 hostnames; trust
  `last_seen` (the `status` field came back blank) — last_seen within ~1 min == online.
- BD-check dispatch: `POST $RMM/api/agents/<id>/command` (powershell, 60s) with the verdict script;
  poll `GET $RMM/api/commands/<cid>`. Verdicts: MD6UQI3/Laptop4/SALES4-PC = `NO_BITDEFENDER`;
  TRCIEJA = `BD_ACTIVE` (SERVICES=EPIntegrationService,EPProtectedService,EPSecurityService,EPUpdateService;
  APPS="Bitdefender Endpoint Security Tools"; FOLDER=True).
- NurseAssist queued install verify: `GET $RMM/api/commands/d1806aa3-9711-4f54-9a41-fd334efd8fd3`
  -> status=completed exit=0, "Installed RTS agent to C:\Program Files\infocyte\agent\agent.exe".
- EDR enrollment verify: `edr.py agents --org 2d5ea96e-...` | grep nurseassist -> online yes, AV on,
  v3.17.1.5552 (use the table output; `--json` is broken on this subcommand).
- `[RMM]` alerts posted to #dev-alerts after each dispatch (3-box BD-check, SALES4-PC, NurseAssist close-out).

## Pending / Incomplete Tasks

- DESKTOP-TRCIEJA: Howard runs GravityZone console "Uninstall client" (Network -> Cascades company ->
  DESKTOP-TRCIEJA -> Tasks -> Uninstall client). API/local paths are blocked. Optional re-verify BD-check
  after. TRCIEJA is slated for replacement anyway.
- DESKTOP-F94M8UT: Alma Montt's machine, powered off; Howard will power it on. BD-aware EDR install is
  queued (cmd `a4623704`) and should auto-fire on reconnect — verify enrollment in EDR org when up.
  Offer stands to arm a background watcher for its power-on.
- Broader EDR-migration cleanup from the 6/25 session still open: remove Cascades from Syncro's
  Bitdefender deployment (GUI-only) so BD does not redeploy; GravityZone portal cleanup of stale
  RECEPTIONIST-PC endpoint records; inverse gap `laptop3` (EDR agent, no RMM agent); stale EDR agents
  laptop1 / cascades-laptop; CS-SERVER prior-MSP CentraStage leftover.

## Reference Information

- Datto EDR skill: `.claude/skills/datto-edr/scripts/edr.py`. GravityZone skill:
  `.claude/skills/bitdefender/scripts/gz.py` (createUninstallTask + variants DEAD this API version).
- Prior session: `clients/cascades-tucson/session-logs/2026-06/2026-06-25-howard-edr-rollout-bitdefender-removal.md`.
- RMM run reference: `.claude/commands/rmm.md`. Bot alerts: `.claude/scripts/post-bot-alert.sh` (#dev-alerts).
- 9am one-shot cron `9288b586` (session-only, auto-deletes after firing); keep-awake guard
  `bl9idsqip` completed (held machine awake to 9:05).
