---
name: reference-syncro-rmm-api-gui-only
description: Syncro's public API cannot manage RMM policies/folders — creation, assignment, and asset moves are GUI-only (live-verified 2026-06-25)
metadata:
  type: reference
---

**Syncro RMM policy management is GUI-only — the public REST API does NOT expose it.** Live-verified against the ACG production tenant (computerguru.syncromsp.com) on 2026-06-25:

- `GET /customer_assets` objects carry a read-only **`policy_folder_id`** field (which policy folder the machine sits in). **`PUT /customer_assets/{id}` with `policy_folder_id` is silently ignored** — returns HTTP 200 but the value never changes. Proven by a flip-and-restore test on ACG-internal asset 12335235 (DESKTOP-0O8A1RL): value stayed at folder 692253. **You CANNOT move a machine between policy folders via the API.**
- `/policies`, `/policy_builders`, `/rmm_policies`, `/asset_policies` all return **404** — no policy-CRUD endpoints exist. Policy Builder (the `/policy_builders` GUI page) is web-console only.
- `/policy_folders` (collection and specific-ID) returns **401** — the route exists but our API token lacks RMM/policy scope. A re-issued token *might* read folders, but since assets can't be moved anyway, it's moot for the move use case.
- Syncro docs (docs.syncrosecure.com / docs.syncromsp.com "Work with Policies") confirm: policies are created in Policy Builder, assigned via an Organization's "Assets & Policies" subtab "Update Assigned Policy" dropdown, or "Bulk Assign Top-Level Policy" — all GUI, **no API mention**.

**How to apply:** Do NOT attempt to build `/syncro move-asset` or any Syncro RMM policy/folder/group capability — it's not buildable on the public API. Don't re-probe these endpoints. The only API-drivable policy surface in the fleet is the `bitdefender` skill (GravityZone: create/assign policies, custom groups, move endpoints). For Syncro RMM policy work, direct the user to the Syncro web console. The `/syncro` skill stays PSA-only (tickets/billing/customers/scheduling/estimates + read-only asset lookup). See [[feedback-psa-default-syncro]].
