---
type: client
name: gonzvar-tax-services
display_name: Gonzvar Tax Services
last_compiled: 2026-06-12
compiled_by: GURU-5070/claude-main
sources:
  - clients/gonzvar-tax-services/session-logs/2026-06-06-mike-rmm-onboarding-diagnostic-bug-discovery.md
  - clients/gonzvar-tax-services/TASKS.md
  - clients/gonzvar-tax-services/DIAGNOSTIC-SUMMARY-2026-06-06.md
  - clients/gonzvar-tax-services/GTS-W0-DISK-ANALYSIS.md
  - clients/gonzvar-tax-services/onboarding-baselines/GTS-W0-20260606T180736.md
  - clients/gonzvar-tax-services/onboarding-baselines/GTS-W1-20260606T180908.md
  - clients/gonzvar-tax-services/onboarding-baselines/GTS-W2-20260606T181016.md
  - clients/gonzvar-tax-services/onboarding-baselines/GTS-PEDRO-H-20260606T181113.md
  - clients/gonzvar-tax-services/onboarding-baselines/GTS-SVR25-20260606T181205.md
  - clients/gonzvar-tax-services/onboarding-baselines/SERVER-20260606T181304.md
  - session-logs/2026-06-07-mike-gururmm-backup-alert-cleanup.md
backlinks:
  - projects/msp-tools/guru-rmm
---

# Gonzvar Tax Services

Tax services firm onboarded as new MSP client in June 2026. Six machines enrolled in GuruRMM across a Windows AD environment (GTS.local). Fleet-wide onboarding diagnostics completed at intake; multiple security findings remain open. Active setup tasks pending (QuickBooks RemoteApp, Tailscale VPN, security hardening).

## Profile

- **Contract type:** Break-fix / per-incident (no prepaid block — Syncro `prepay_hours` = 0). Invoice history is small per-visit charges ($120–$300) plus a recurring $240 every Jan 1 (annual agreement/fee — verify what it covers).
- **Key contacts:** Phone on file 520-203-9182 (Syncro contact record has no name/email). Owner inferred as "pgonz" / `GTS\gonzvar` from machine account names — (verify name/email).
- **Billing rate:** ~$175/hr (standard ACG rate; matches recurring labor invoice lines — verify exact rate in Syncro)
- **Hours remaining (if prepaid):** n/a (break-fix, no prepaid block)
- **Managed device count:** 6 (Syncro assets = 6; all enrolled in GuruRMM as of 2026-06-06)
- **Syncro customer ID:** 1830740 (business name **"Gonzvar Tax Service"** — singular; the plural "Services" slug missed it on `name=` search, found via `query=`)

## Infrastructure

### Servers & Services

| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| GTS-SVR25 | 192.168.0.2 (static) | Primary DC, DNS | Windows Server 2025 Standard (build 26100) | ASUS; i7-12700, 32 GB; Defender RTP off at baseline; firewall enabled |
| SERVER | 192.168.0.5 (static) | Legacy server | Windows Server 2019 Standard (build 17763) | Dell PowerEdge T440; Xeon Bronze 3204, 8 GB; SMBv1 enabled; firewall off; 104-day uptime at baseline |

### Workstations

| Host | IP | OS | Notes |
|---|---|---|---|
| GTS-W0 | 192.168.0.145 (DHCP) | Win11 Pro for Workstations (build 26200) | Lenovo 90SM006QUS; i5-12400, 16 GB; firewall off, RDP without NLA; ZeroTier 10.244.136.41 |
| GTS-W1 | 192.168.0.143 (DHCP) | Win11 Pro for Workstations (build 26200) | Lenovo 90SM006QUS; i5-12400, 16 GB; domain-joined |
| GTS-W2 | 192.168.0.146 (DHCP) | Win11 Pro for Workstations (build 26200) | Lenovo 90SM006QUS; i5-12400, 16 GB; domain-joined |
| GTS-PEDRO-H | 192.168.0.146 (DHCP, WiFi) | Win11 (build 26200) | Lenovo 90SM006QUS; i5-12400, 16 GB; NOT domain-joined (WORKGROUP); personal machine; WiFi only; ZeroTier 10.244.10.231 |

Note: GTS-W2 and GTS-PEDRO-H both resolved to 192.168.0.146 at scan time — probable DHCP address overlap worth checking.

### Email & Identity

- **M365 tenant:** (verify)
- **MX / mail flow:** (verify)
- **MFA status:** (verify)
- **Domain:** GTS.local (AD); GTS-SVR25 is primary DC and NTP source; workstations W0/W1/W2 and SERVER domain-joined; GTS-PEDRO-H in WORKGROUP
- **LAPS:** Present on GTS-W0, GTS-W1, GTS-W2, GTS-SVR25; not detected on SERVER

### Network

- **ISP / WAN:** Cox Communications (inferred from PEDRO-H DNS: 68.105.28.11, 68.105.29.11, 68.105.28.12)
- **Subnet:** 192.168.0.0/24 (DHCP served by GTS-SVR25)
- **Firewall:** (verify — no perimeter device observed in logs)
- **VPN:** ZeroTier present on GTS-W0 and GTS-PEDRO-H; Tailscale planned but not yet deployed
- **DNS:** GTS-SVR25 (192.168.0.2) primary, SERVER (192.168.0.5) secondary (domain-joined machines)

## Access

- **RMM (GuruRMM):** Site code `INNER-BEAR-6727`; enrollment key and site IDs in vault (`clients/gonzvar-tax-services/gururmm-site-main.sops.yaml`); install page: `https://rmm.azcomputerguru.com/install/INNER-BEAR-6727`
- **ScreenConnect:** All machines enrolled; client ID `1912bf3444b41a08`, version 26.1.24.9579
- **Splashtop:** All machines; Streamer 3.8.x running
- **Syncro agent:** All machines; version 1.0.201.18410
- **Datto RMM:** Present on GTS-SVR25 (4.4.11616) as additional ACG tooling
- **Admin accounts:** `pgonz` (local admin on all workstations); `GTS\gonzvar` (domain admin); `sysadmin` (local admin on servers); `GTS\pedro` (domain admin, seen on GTS-W0); `MediaAdmin$` (managed service account on servers)
- **Vault path:** `clients/gonzvar-tax-services/`

## Patterns & Known Issues

**Fleet-wide security configuration gaps (baseline 2026-06-06):**
- Firewalls disabled (all profiles: Domain, Private, Public) on GTS-W0 and SERVER; GTS-SVR25 has all profiles enabled; W1/W2/PEDRO-H status requires re-run after probe fix.
- RDP without NLA on GTS-W0 (pre-auth vulnerability). GTS-SVR25 and SERVER have RDP enabled with NLA — confirm restricted to VPN/internal IPs.
- No backup agent detected on any machine at baseline. SERVER had an abandoned Nov-2024 MSP360 image plan (needs deletion from MSP360 console).
- Defender RTP and antimalware service both off on GTS-SVR25. No AV agent detected (Server SKU — Security Center does not register; verify a managed AV is active or re-enable Defender).
- BitLocker inconsistent: GTS-W1 encrypted (TPM + recovery key); GTS-W0 unencrypted; servers returned null (verify with `manage-bde -status`).
- Group Policy Client service stopped on GTS-W0 (and possibly other machines). Investigate Group Policy application.

**SERVER legacy risk:**
- Windows Server 2019 (build 17763) with SMBv1 enabled and 5 pending updates at baseline; 104-day uptime. Server 2019 extended support ends 2029-01-09 — plan upgrade path to Server 2025.
- SMBv1 must be disabled: `Set-SmbServerConfiguration -EnableSMB1Protocol $false`.

**Diagnostic probe false positives (GuruRMM onboarding-diagnostic.ps1):**
- Event ID 153 from `Microsoft-Windows-Kernel-Boot` (VBS enabled boot message) is counted the same as Event ID 153 from the `Disk` source (real I/O error). On Windows 11 machines with VBS/HVCI enabled (default on 12th-gen Intel+), every boot logs an Event ID 153 that falsely inflates the disk-error count.
- GTS-W0 initially showed 9 "disk errors" — all were VBS boot messages; drive (Kingston NVMe 1TB) confirmed healthy via SMART.
- GTS-SVR25 showed 83 "disk errors" at baseline — almost certainly the same false positive given 20+ days uptime and similar Win11 base.
- Probe fix required (filter Event ID 153 by `ProviderName != 'Microsoft-Windows-Kernel-Boot'` or query `ProviderName = 'disk'` directly). Re-run baselines after fix to get accurate grades.

**GTS-PEDRO-H is not domain-joined:**
- Personal machine; WORKGROUP only; WiFi connectivity; only `pgonz` is local admin. Treat as bring-your-own device — lower management priority but still enrolled in RMM.

## Active Work

*Syncro not available for this client as of 2026-06-12. Open tasks from coord API (project key: gonzvar):*

| Task | Status | Notes |
|---|---|---|
| QuickBooks RemoteApp setup | Pending | Install QB on server; configure RemoteApp for local + VPN users |
| System cleanup (all machines) | Pending | Disk cleanup, temp files, updates, clear reboots |
| RDP over VPN (Tailscale) | Pending | Install Tailscale on server + workstations; addresses RDP exposure |
| GuruRMM enrollment | Complete | All 6 machines enrolled 2026-06-06 (was deferred, found pre-enrolled) |
| Security hardening (fleet) | Open | Firewall enable, RDP NLA, BitLocker, Defender RTP on SVR25, SMBv1 disable |

## History Highlights

- **2026-06-06** — New MSP client created; GuruRMM client `ae78d033` + site "Main" (`INNER-BEAR-6727`) provisioned; enrollment key vaulted.
- **2026-06-06** — Discovered 6 machines already enrolled in RMM (expected 4; found 3 workstations + 1 personal + 2 servers).
- **2026-06-06** — Fleet-wide onboarding diagnostic baseline run: GTS-W0, GTS-SVR25, SERVER graded RED; GTS-W1, GTS-W2, GTS-PEDRO-H graded AMBER.
- **2026-06-06** — Critical GuruRMM probe bug discovered: Event ID 153 / Kernel-Boot (VBS) counted as disk errors on Win11 machines; GTS-W0 initial "failing drive" alert retracted; drive confirmed healthy.
- **2026-06-07** — SERVER (Gonzvar) flagged during backup alert review; abandoned Nov-2024 MSP360 image plan identified for deletion.

## Backlinks

- [GuruRMM](../projects/msp-tools/guru-rmm.md) — onboarding diagnostic probe; Event ID 153 false-positive bug fix required
