---
type: client
name: jimmy
display_name: Jimmy Company
last_compiled: 2026-06-19
compiled_by: GURU-5070/claude-main
sources:
  - clients/jimmy/session-logs/2026-06/2026-06-19-mike-blaster2-onboarding-cleanup.md
  - clients/jimmy/reports/2026-06-19-blaster2-remediation.md
  - clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md
backlinks: []
---

# Jimmy Company

## Profile
- **Contract type:** Break-fix (per-ticket labor; an apparent recurring annual service charge ~$200 lands each Feb/Apr — verify what it covers)
- **Key contacts:** Jimmy Hughes — jimmyco333@gmail.com, 520-744-4119
- **Address:** 5530 North Camino De La Tierra, Tucson AZ
- **Billing rate:** $150/hr (Labor - Remote Business, current). Historical labor $150–225/hr.
- **Hours remaining (if prepaid):** none — no prepaid block (Syncro `prepay_hours` null)
- **Active ticket:** none open. Most recent: #32442 (Invoiced 2026-06-19).
- **Syncro customer ID:** 18560272 · **Managed assets (Syncro):** 1
- **GuruRMM:** onboarded 2026-06-19 — site "Main", code `SILVER-LION-5647`

## Infrastructure

### Workstations
| Host | OS | Hardware | Notes |
|---|---|---|---|
| BLASTER2 | Windows 10 Pro 22H2 (build 19045, **EOL 2025-10-14**) | Lenovo, i5-3470 (2012), 3.8 GB RAM, BIOS 2013 | Workgroup, IP 192.168.0.95. Only managed machine. Replacement recommended (EOL OS on unsupportable hardware). |

### Backups (MSP360 / mspbackups)
- **Account:** `jimmyco333@gmail.com` on MSP360 Managed Backup.
- **Cloud:** Backblaze B2 destination — healthy.
- **Local:** external 7.45 TB drive (E:, Seagate Backup+ Hub) — **full** (0.74 GB free). Two local plans
  (image-based + file) failing `NotEnoughSpaceOnLocalDestination`. 90-day retention set 2026-06-19; space
  reclaim pending in the MSP360 console (agent-side deletion blocked by provider policy).

## Access
- **GuruRMM:** agent on BLASTER2; site enrollment key in vault `clients/jimmy/gururmm-site-main.sops.yaml`.
- **MSP360 API:** `msp-tools/msp360-api.sops.yaml` (monitoring-only). Local backup account `jimmyco333@gmail.com`.
- **Vault path:** `clients/jimmy/`

## Patterns & Known Issues
- **Backups are the recurring theme.** Ticket history is dominated by backup setup/repair (QuickBooks data
  files, external-drive issues, online/manual backup checks) going back to 2019. The local backup drive
  filling up and failing is the latest instance.
- **Aging single workstation.** One machine, Windows 10 EOL on 2012-era hardware — expect reliability/perf
  issues (2 unexpected shutdowns in 14 days observed at onboarding) until replaced.
- **Leftover third-party tooling.** A Kaseya RMM agent from a prior provider was found and removed at
  onboarding — watch for other orphaned vendor software.

## Active Work
- *No open Syncro tickets as of 2026-06-19.*
- **Open follow-up (not ticketed):** MSP360 console purge to free E: (worklist prepared — ~20 image gens
  ≤2026-03-01, ~65 file gens ≤2026-03-17, ~1 TB orphaned legacy bunches, optional 722 GB non-MSP360 data);
  then re-run both local plans. Recommend BLASTER2 replacement (Win10 EOL). 5 pending Windows updates +
  pending reboot.

## History Highlights
- **2026-07-08** — GPS-RMM reconciliation (Winter/Mike): GPS is billed ANNUALLY — qty "12" = 1 machine x 12 months minus 1 annual prepay discount, NOT 12 machines. 1 machine, billing correct.
- **2026-06-19** — Onboarded to GuruRMM (site SILVER-LION-5647); full onboarding diagnostic = RED.
  Remediated: enabled RDP NLA, removed leftover Kaseya agent, cleanup scan (machine clean). Set 90-day
  MSP360 local retention; space reclaim blocked by provider policy → handed to MSP360 console. Billed
  1 hr remote ($150) on #32442.
- **2019–2024** — Recurring break-fix: backup setup/repair (QuickBooks files, external drive, online/manual
  backups), slowness, printing, VPN setup, scanner/email issues. Backups the consistent throughline.

## Backlinks
- *(none yet)*
