---
type: client
name: putt-land-surveying
display_name: PUTT LAND SURVEYING, INC.
last_compiled: 2026-06-10
compiled_by: GURU-BEAST-ROG/discord-bot
sources:
  - clients/putt-land-surveying/session-logs/2026-06/2026-06-10-discord-bot-dns-wipe-investigation.md
backlinks: []
---

# PUTT LAND SURVEYING, INC.

## Profile

- **Syncro ID:** 7180175
- **Contract type:** Managed services — $223.92/mo recurring (from 2026-01-01)
- **Managed devices:** 7 (PLS-SERVER, PLS-FRONT, PLS-ONE, PLS-TWO, PLS-THREE, PLS-FOUR, PLS-LAPTOP)
- **Billing rate:** $175/hr onsite; $150/hr remote (verify)
- **Key contacts:**
  - Paul Cote — primary contact (new ownership as of 2026-01); pcote@puttsurveying.com
  - R. Phillips — rphillips@puttsurveying.com; 503-998-6264
  - Jill — jillkp@cox.net (cc'd on invoices)
  - Katherine Brackett — VPN/remote access user
  - Tristan Boren — tboren@puttsurveying.com (new hire, onboarded 2026-01-30)
- **Office:** 4817 East 5th Street, Tucson, AZ 85711
- **Phone:** 520-240-8373 (main), 520-240-2423 (secondary)
- **Active tickets:** #32404 (open), #31865 (open — likely resolved, status not updated)

## Infrastructure

### Servers & Services

| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| PLS-SERVER | (verify) | On-site server | (verify) | |
| PLS-FRONT | (verify) | Front-desk workstation | (verify) | |
| PLS-ONE | (verify) | Workstation | (verify) | |
| PLS-TWO | (verify) | Workstation | (verify) | |
| PLS-THREE | (verify) | Workstation | (verify) | |
| PLS-FOUR | (verify) | Workstation | (verify) | |
| PLS-LAPTOP | (verify) | Laptop | (verify) | New hardware, set up Dec 2025 |

### Email & Identity

- **M365 tenant:** puttsurveying.onmicrosoft.com (tenant ID: 25008634-91b4-40aa-8113-78ea03826156)
- **Tenant display name:** Putt Land Surveying Inc
- **Namespace type:** Managed (direct M365, not GoDaddy-federated)
- **Mailboxes:** 8 cloud-only mailboxes (no on-premises sync) as of 2026-06-10
- **Licenses:** 2x Microsoft 365 Business Basic, 5x Microsoft 365 Business Premium
- **MX target:** puttsurveying-com.mail.protection.outlook.com
- **SPF:** v=spf1 include:spf.protection.outlook.com -all
- **Autodiscover CNAME:** autodiscover.outlook.com
- **DKIM selector1 CNAME:** selector1-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com (status: Valid)
- **DKIM selector2 CNAME:** selector2-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com (status: Valid)
- **Email security:** M365-native only — no Mailprotector, not in CloudFilter
- **MFA status:** (verify)
- **Remediation tools:** Onboarded 2026-06-10 — all 5 apps consented (Security Investigator, Exchange Operator, User Manager, Tenant Admin, Defender Add-on)

### Domain & DNS

- **Domain:** puttsurveying.com
- **Registrar:** GoDaddy (Wild West Domains LLC) — NOT in ACG's GoDaddy account
- **Nameservers:** ns45/ns47/ns48.domaincontrol.com
- **Domain expiry:** 2031-01-31
- **Domain locks:** clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, clientUpdateProhibited
- **Website hosting:** GoDaddy shared hosting — correct A record: 50.63.7.186
- **[WARNING] DNS wipe event 2026-06-09:** All DNS records deleted (MX, SPF TXT, autodiscover CNAME, DKIM CNAMEs, website A record). DNS serial 2026060900 confirmed. Current A records pointing to GoDaddy parking IPs (15.197.148.33, 3.33.130.190). Email and website down as of 2026-06-10. Remediation in progress per ticket #32404.
- **Full record set to restore:**
  - A: `@` → `50.63.7.186` (GoDaddy shared hosting)
  - MX: `@` → `puttsurveying-com.mail.protection.outlook.com` (priority 0)
  - TXT: `@` → `v=spf1 include:spf.protection.outlook.com -all`
  - CNAME: `autodiscover` → `autodiscover.outlook.com`
  - CNAME: `selector1._domainkey` → `selector1-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com`
  - CNAME: `selector2._domainkey` → `selector2-puttsurveying-com._domainkey.puttsurveying.onmicrosoft.com`

### Network

- **ISP / WAN:** (verify)
- **Firewall:** (verify)
- **VPN:** Configured for select users (Katherine Brackett set up Nov 2025 for AA Project remote access)

## Access

- **RDP:** (verify)
- **Admin URL:** (verify)
- **Vault path:** clients/putt-land-surveying/ (not vaulted — domain in client's own GoDaddy account)

## Patterns & Known Issues

- **Email/Outlook failures are recurring.** Aug 2025: emergency Outlook login failure after update. Jun 2026: full DNS wipe took down email and website.
- **DNS/domain not ACG-managed.** puttsurveying.com is registered under the client's own GoDaddy account. ACG has no direct control; changes require client coordination or delegation.
- **No Mailprotector / no third-party email security.** Email protection is M365-native only; no CloudFilter presence.
- **New hardware cycles.** Two rounds of new machine setup in 2025 (Sept upgrades to Win11, Dec new laptop setup). Expect ongoing hardware refresh work.
- **M365 user provisioning is periodic.** New hire onboarding, email address creation, and VPN/remote access setup recur as the company grows or turns over staff.
- **Ownership transition in progress.** New ownership discussed Sept 2025; primary contact shifted to Paul Cote (pcote@puttsurveying.com) by Jan 2026. Old address pls@puttsurveying.com retired 2026-02-01.
- **GoDaddy shared hosting for website.** Not ACG-managed hosting; website changes require GoDaddy account access.

## Active Work

- **Ticket #32404 [Waiting on Customer] — puttsurveying.com DNS wipe / no MX / email down** (opened 2026-06-10). All DNS records were deleted 2026-06-09. Correct records identified (MX, SPF, autodiscover CNAME, website A record 50.63.7.186). Blocked on client providing GoDaddy account access to restore records. Remediation tools onboarded to M365 tenant same day.
- **Ticket #31865 [Customer Reply] — New hire email (@puttsurveying.com)** (opened 2026-01-28). Tristan Boren (tboren@puttsurveying.com) provisioned 2026-01-30 per ticket comments. Appears resolved; status not updated in Syncro.

## History Highlights

- **2025-01-03** — Laptop x2 desktop setup (ticket #30576)
- **2025-04-28** — Remote: intermittent connectivity and OneDrive error investigation (ticket #31035)
- **2025-08-04** — Emergency remote: Outlook login failure after update; all email inaccessible (ticket #31362)
- **2025-08-18** — Remote: printer setup for Jill (ticket #31403)
- **2025-09-03** — New email address set up (ticket #31439)
- **2025-09-17** — Onsite: two machines upgraded to Windows 11; data backed up; new company ownership discussed (ticket #31471)
- **2025-11-05** — Remote: VPN and remote access configured for Katherine Brackett for AA Project (ticket #31627)
- **2025-12-22** — Onsite: new computer setup (ticket #31750)
- **2025-12-29** — Onsite: file copy and transfer to new computer (ticket #31767)
- **2026-01-01** — Managed services contract billing began at $223.92/mo
- **2026-01-28 to 2026-01-30** — New hire Tristan Boren onboarded; tboren@puttsurveying.com provisioned; primary contact updated to Paul Cote (pcote@puttsurveying.com); pls@puttsurveying.com retired 2026-02-01 (ticket #31865)
- **2026-06-09** — All DNS records for puttsurveying.com wiped (serial 2026060900); email and website taken down
- **2026-06-10** — DNS wipe confirmed; correct records identified; M365 tenant onboarded to ACG remediation tools (ticket #32404)
- **2026-07-08** — GPS-RMM reconciliation (Winter/Mike): GPS billing reduced 7 -> 2 (owner David Putt's personal-account machines only). 2 GPS billed / 2 in GuruRMM = match.

## Backlinks

*(none)*
