---
name: feedback-rmm-system-context-mapped-drives
description: RMM commands run as SYSTEM and cannot see a user's mapped network drives / network-redirected folders — diagnose those in user_session; elevated apps need EnableLinkedConnections.
metadata:
  type: feedback
---

GuruRMM agent commands execute as **SYSTEM**, which has **no access to a logged-on user's
mapped network drives or network-redirected shell folders**. A `Test-Path F:\` (or a
redirected Desktop on a UNC) will return **False under SYSTEM even when it exists fine in the
user's session** — do not conclude the drive/folder is "missing/dead" from a SYSTEM check.

**Why:** Mike corrected exactly this on LS-1 (Lonestar) 2026-06-15 — I called `F:\FolderRedirection\Robin\Desktop`
a dead drive; it's actually `F: -> \\tower\Data` (folder redirection to the Unraid "Tower"
server), present with 102 items in Robin's session.

**How to apply:**
- For any mapped-drive / network-redirected-folder / per-user-path question, dispatch the RMM
  command with `"context": "user_session"` (runs under the active user's token) and verify with
  `whoami`, `net use`, `Get-PSDrive`.
- Separately: an **elevated** app (UAC) gets a different token that also lacks the user's mapped
  drives. Symptom seen: QuickBooks Database Server Manager ("Add" folder) throws
  `FolderBrowserDialog ... Unable to retrieve the root folder` because its root (the Desktop) is
  on an unmapped `F:` in the elevated token. Fix: set
  `HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLinkedConnections = 1`
  (DWORD) and reboot — shares the mapped drives across the user's elevated + normal tokens.

Related: [[feedback_tmp_path_windows]]
