# Session Log — Goldstein: DALLAS RMM Onboarding

## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

## Session Summary

Onboarded a new Goldstein endpoint — the DALLAS laptop (Michelle Goldstein's Lenovo Yoga Slim 7,
logged-on user `Dallas\miche`) — to remote management under Syncro ticket #32490 ("Remote - Unable
to remote access to the computers in Dallas"). Work began after ScreenConnect had already been
installed on the machine manually; this session documented that in the ticket, then deployed the
GuruRMM agent and ran the onboarding security/health baseline.

First added a private (internal) note to Syncro ticket #32490 recording that Howard spoke with
Ashly and installed ScreenConnect on the Dallas machine. Then confirmed the GuruRMM client/site
target: the "Goldstein" client already existed (id 7eed26be-4126-40a5-8414-3c0c28b9d182) with two
sites — Dallas (SILVER-PEAK-3739) and Tucson (RED-LION-9255). The DALLAS machine belongs in the
Dallas, TX site (confirmed with the user), which already holds agent ASUS-2024, so no site creation
was needed — the machine was enrolled into the existing Dallas site.

Deployed the GuruRMM agent by pushing the official site-keyed install one-liner
(`irm https://rmm.azcomputerguru.com/install/SILVER-PEAK-3739/windows | iex`) to the DALLAS
ScreenConnect session via `send-command` (SC backstage, runs as the agent/SYSTEM). The SC session
was also tagged Company=Goldstein / Site=Dallas. Enrollment was verified against the RMM API — the
agent came up as hostname "Dallas", client Goldstein, site Dallas (agent id
36c7bbc8-504f-4b4a-8995-3b3e5cdc0f02).

Finally ran the onboarding diagnostic probe against the new agent. Result: **AMBER** grade
(0 critical / 4 warning / 15 info). No critical security findings — Defender active and
tamper-protected, BitLocker 100% with recovery protector, all firewall profiles on, SMBv1 off,
LAPS present, no competitor/leftover RMM agents. The four warnings are routine post-provision
hygiene items (pending Windows updates, pending reboot, benign stopped Google/Intel auto-start
services, clock on local CMOS instead of NTP). One health note worth follow-up: no backup agent
detected on this laptop. Immutable baseline written to
`clients/goldstein/onboarding-baselines/DALLAS-20260706T233936.{json,md}`.

## Key Decisions

- **Enrolled into the existing Goldstein/Dallas site rather than creating a new client or site.**
  A "Goldstein" client with a "Dallas" site (SILVER-PEAK-3739) already existed and already held
  ASUS-2024. Creating a duplicate would have fragmented the client. User confirmed the DALLAS
  machine belongs in Dallas, TX.
- **Deployed the agent via ScreenConnect `send-command`, not an RMM push.** The machine was not yet
  an RMM agent, so `/rmm run` was unavailable; ScreenConnect was the existing access path. Used the
  official site-keyed install script so enrollment/self-tagging is handled by GuruRMM.
- **Verified enrollment against the RMM API rather than SC command output.** SC `send-command`
  returns `{}` and the install runs asynchronously, so success was confirmed by polling
  `GET /api/agents` for the new Dallas agent.
- **Ticket note set to private (hidden).** Internal record of the ScreenConnect install and the
  conversation with Ashly; not customer-facing.

## Problems Encountered

- None blocking. The SC `send-command` empty-`{}` response is expected (async queue), and RMM
  enrollment confirmed the install succeeded within ~2 minutes.

## Configuration Changes

- **Created:** `clients/goldstein/onboarding-baselines/DALLAS-20260706T233936.json` (immutable raw snapshot)
- **Created:** `clients/goldstein/onboarding-baselines/DALLAS-20260706T233936.md` (human report)
- **Created:** this session log
- **Endpoint (DALLAS):** GuruRMM agent installed (`C:\Program Files\...\gururmm-agent.exe`, service);
  ScreenConnect client already present (two SC services running).
- **ScreenConnect:** DALLAS session custom properties set — CP1=Goldstein, CP2=Dallas, CP3=(blank).
- **Syncro:** private comment added to ticket #32490.

## Credentials & Secrets

- No new credentials created or discovered this session. The Goldstein/Dallas site enrollment key
  (site code SILVER-PEAK-3739) is server-managed; agent enrolled via the public site-keyed installer
  URL (no secret handled locally).

## Infrastructure & Servers

- **Endpoint DALLAS** — LENOVO 83HM (Yoga Slim 7 15ILL9), serial PF570RZ0; Intel Core Ultra 7 256V,
  15.6 GB RAM; Windows 11 Home build 26200 (25H2); workgroup (WORKGROUP), not domain-joined.
  Public IP 99.127.21.4; private 192.168.1.226 (Intel Wi-Fi 7 BE201); DNS/gateway 192.168.1.1.
  Logged-on user `Dallas\miche` (Michelle Goldstein). Local admins: `Dallas\Administrator`, `Dallas\miche`.
  TPM + Secure Boot present; BitLocker on C: 100% (RecoveryPassword + TPM). Uptime ~25 days at scan.
- **GuruRMM** — server `http://172.16.3.30:3001`; client "Goldstein" id 7eed26be-4126-40a5-8414-3c0c28b9d182;
  Dallas site id 653b7e39-5e5e-4b93-b135-c70fc12ececa (code SILVER-PEAK-3739); Tucson site
  4526ef0e-31d6-48f1-8df4-40d3a16519c1 (code RED-LION-9255).
  New agent "Dallas" id 36c7bbc8-504f-4b4a-8995-3b3e5cdc0f02.
  Other Goldstein agents: ASUS-2024 (Dallas site), DalRes10 + GS-Backup (Tucson site).
- **ScreenConnect** — DALLAS session id 29c62473-a5cb-4e94-a190-c91f05031809; client 26.4.3.9662.

## Commands & Outputs

- Install push (SC backstage → DALLAS):
  `powershell -NoProfile -ExecutionPolicy Bypass -Command "irm https://rmm.azcomputerguru.com/install/SILVER-PEAK-3739/windows | iex"`
- Enrollment verify: `GET /api/agents` →
  `host=Dallas os=windows client=Goldstein site=Dallas status=online last=2026-07-06T23:37:21Z`
- Diagnostic: `bash .claude/scripts/run-onboarding-diagnostic.sh Dallas goldstein` →
  `Grade=AMBER  critical=0 warning=4 unknown=0 info=15`
- Diagnostic warnings: pending Windows updates (`sec.patch.pending`); pending reboot
  (`health.reboot_uptime.pending`); 4 stopped auto-start services (Google Updater x2, Intel
  Platform License Manager, Intel Display UM — benign); time source = Local CMOS Clock, not NTP
  (`health.time.local_cmos`).

## Pending / Incomplete Tasks

- **Windows updates + reboot pending** on DALLAS — approve/install and reboot on next maintenance window.
- **No backup agent on DALLAS** — confirm whether this laptop should have MSP360/cloud backup;
  it currently has none detected.
- **Time source on local CMOS** — set a reliable NTP source (workgroup laptop, no domain hierarchy).
- **Ticket #32490** still New, owner Mike (1735) — status/ownership left unchanged; close/bill as appropriate.
- Wiki: no Goldstein article exists yet — compile one from this log (command emitted post-sync).

## Reference Information

- Syncro ticket: https://computerguru.syncromsp.com/tickets/113249206 (#32490); customer Sheldon
  Goldstein, cust id 25307933 (sheldon@lawyersdallas.com); Dallas contact Michelle Goldstein (972-814-5677).
- GuruRMM install page (Dallas site): https://rmm.azcomputerguru.com/install/SILVER-PEAK-3739
- Baseline files: `clients/goldstein/onboarding-baselines/DALLAS-20260706T233936.{json,md}`
