## User
- **User:** Mike Swanson (mike)
- **Machine:** GURU-5070
- **Role:** admin

## Session Summary

Billed a 30-minute remote labor charge for resetting the VPN on the Tucson UCG-Ultra (UniFi Cloud Gateway Ultra) gateway for Sheldon Goldstein. The request was to find "today's" VPN-related ticket and log the work, but a search of both Goldstein Syncro accounts (Sheldon Goldstein cust 25307933, and Goldstein & Scopellite PC cust 852314) found no ticket created on 2026-06-11. The nearest VPN/remote-access ticket was #32384 ("Remote - Issues with remote access"), created 2026-06-04 and already in Invoiced status.

Per Mike's decision, the new work was added to existing ticket #32384 rather than creating a fresh ticket. Because #32384 was already invoiced (Winter's prior 1.0h remote line, $150, invoiced 6/5), the ticket was reopened to In Progress, a customer-visible resolution comment was added, and a new 0.5h remote labor line ($75, attributed to Mike) was billed. A new invoice (#67820) was created and verified to contain only the new $75 line — the original $150 invoice was not re-billed, confirming no double-billing.

The ticket was then set back to Invoiced, and finally Resolved when Mike asked to close it (Resolved is the terminal "closed" state in ACG's Syncro workflow). Bot alerts were posted to #bot-alerts after each write (bill, resolve).

## Key Decisions

- Added today's work to existing ticket #32384 instead of opening a new ticket (Mike's call), accepting the reopen-an-invoiced-ticket workflow.
- Verified the second invoice captured only the new unbilled $75 line before proceeding — guard against Syncro re-pulling the already-invoiced $150 line. Confirmed total = $75.00.
- New labor line attributed to Mike (user_id 1735) since Mike performed today's work; the original line stays attributed to Winter (user_id 1737).
- Standard remote rate, non-prepaid (customer prepay_hours = 0.0): 0.5h x $150 = $75.

## Problems Encountered

- No Goldstein ticket existed for 2026-06-11 despite the request to "find today's ticket." Resolved by surfacing the gap and letting Mike choose the target ticket (#32384).
- #32384 was already Invoiced, so a naive re-invoice risked double-billing the original $150 line. Mitigated by reopening, adding only the new line, then verifying the new invoice total = $75.00 (only the new line present).

## Configuration Changes

None (no repo files modified; Syncro-only work).

## Credentials & Secrets

None newly discovered or created. Syncro per-user API keys are baked into the syncro skill.

## Infrastructure & Servers

- Device worked on: Tucson UCG-Ultra (UniFi Cloud Gateway Ultra) at Sheldon Goldstein. VPN was reset; remote access confirmed restored.

## Commands & Outputs

- Customer search `goldstein` -> Sheldon Goldstein (25307933), Goldstein & Scopellite PC (852314).
- `GET /tickets?customer_id=...` -> no ticket dated 2026-06-11; #32384 (Invoiced, 2026-06-04) is nearest VPN/remote-access ticket.
- Reopen: `PUT /tickets/112201728 {"status":"In Progress"}` -> In Progress.
- Comment id 418639597 posted (customer-visible resolution).
- `POST /tickets/112201728/add_line_item` -> line id 42832094, 0.5h @ $150, user_id 1735.
- `POST /invoices` -> invoice #67820 (id 1650653134), total $75.00, single line only.
- `PUT /tickets/112201728 {"status":"Invoiced"}` then `{"status":"Resolved"}`.

## Pending / Incomplete Tasks

None. Work billed, invoiced, and ticket resolved.

## Reference Information

- Customer: Sheldon Goldstein, cust_id 25307933, email sheldon@lawyersdallas.com
- Ticket #32384, internal id 112201728 — https://computerguru.syncromsp.com/tickets/112201728
- Original line: id 42749720, Winter (1737), 1.0h remote, $150 (invoiced 6/5)
- New line: id 42832094, Mike (1735), 0.5h remote, $75
- New invoice: #67820, id 1650653134, $75.00
- Remote labor product: 1190473 (Labor - Remote Business), $150/hr
- Bot alerts: message_id 1514803261935325344 (billed), 1514804079191265351 (resolved)
