# Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 341-360

**Source:** Yealink Management Cloud Service(YMCS)_User Guide.pdf
**Pages:** 341-360 of 953
**Chunk:** 18

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  💡    NOTE
         Supports configuration of: BIOS, Windows, network settings, Teams
         configuration, Teams password.
         BIOS, Windows, network settings, Teams configuration, and Teams
         password support batch configuration.



Manage Software Configuration (YRC) by Single Device
Introduction
You can perform software configuration for a single device.

  💡    NOTE
       By default, a single device inherits the configuration content directly from
       its parent level.

Procedure
1. Sign in to YMCS.
2. Click Room Device > Device > Device List.
3. Do one of the following to configure the software of the device:
    Select the device you want to update and then click Update Software Config.
    Click Configuration on the right side of the device, and then click Software Config.




4. Click Save.

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Room Devices（Alarm
Management）
Manage Alarms
Introduction
When a problem occurs to the device, for example, the call failure or firmware
update failure will be reported to YMCS. You can quickly locate the problem by
viewing the alarm details and diagnosing the devices.

Procedure
Go to Alarm List
1. Sign in to YMCS.
2. Click Room Device > Alarm > Alarm List.
3. You can check the Active Alarm and Historical Alarm.




View the Alarm List
  View alarm events, alarm severity, and other information in the alarm list.
  You can filter alarms based on their severity level, including common, primary, and critical
  alarms.
  Additionally, you can filter alarms based on their status, including active, resolved, and
  ignored alarms.

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View Alarm Details
1. Click Details on the right side of the desired alarm to view the details. The alarm details
  include the basic information (for example, the event ID, the first alarm time) and the
  detailed information (for example, the description, the troubleshooting advice.




Diagnose Devices that Generate Alarms
1. In the alarm list, do any of the following:
     Click Diagnosis on the right side of the desired alarm.
     Click Details on the right side of the desired device and click Diagnose.




2. Quickly locate device problems by capturing packets, exporting system logs, exporting
  configuration files, etc. For more information, see Device Diagnostics.
Activate/Solve/Ignore Alarms
1. In the alarm list, do any of the following:

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     Select alarms and click Activate/Resolve/Ignore to change the alarm status.
     Click the down arrow beside the status of the desired alarm and change the alarm status
     to Active/Resolved/Ignore.




     Click Details on the right side of the desired alarm and click Ignore/Resolve.




  💡    NOTE
       The system will automatically mark the alarm record as Ignored if it
       remains unaddressed for more than one month.

Exporting Alarm Records
1. In the alarm list, click Export in the top-right corner.
2. Click

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in the bottom-left corner to check the file locally.




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Delete Alarms
1. In the alarm list, select alarms and click Delete. Confirm your action in the pop-up window.
Alarm Configuration
For more information, see alarm notifications.


Alarm Notifiation
Add Notification Strategies
Introduction
You can set alarm notification strategies based on notification recipients,
notification cycles, and other dimensions. When a device triggers a relevant
alarm and the notification policy is enabled, the designated recipients will
receive notifications via email.

Procedure
1. Sign in to YMCS.
2. Click Room Device > Alarm > Notification > Add.




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3. Edit the basic information and click Next.
    Name: Edit the notification name.
    Devices: Select All/Site/Group/Custom to specify the device range and select the
    desired devices.




4. Edit the alarm content and click Next.




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5. Edit the notification strategy.
     Period: Select the desired notification period.
     Recipient: Select the notification recipient. You can select the emails of the enterprise
     administrators or sub-accounts.




6. Click Save.

  💡    TIP
       The notification strategy is enabled after it is added. You can disable it in the alarm


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       notification list.




Manage Notification Strategies
Go to the Alarm Notification List
1. Sign in to YMCS.
2. Click Room Device > Alarm > Notification.




View Recipients
1. In the alarm notification list, click View under the column of Recipient to enable or disable
  the alarm.

Enable/Disable Notification Strategy
1. In the alarm notification list, click




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  /




  the toggle under the column of Status to the enable or disable the alarm.

View Alarm Content
1. In the alarm notification list, click View under the column of Content to view the alarm
  content.

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Edit Alarm Notification
1. In the alarm notification list, click Edit on the right side of the desired strategy.

Delete Alarm Notification
1. In the alarm notification list, click Delete on the right side of the desired strategy and
  confirm the action in the pop-up window.



Alarm Mute
Introduction
You can enable the alarm mute feature for room devices. Once enabled, the
platform will refrain from triggering new alarms during the specified time
period.
For more detailed information, please refer to Alarm Mute.


Alarm Rules
Introduction
You can configure trigger rules for various types of alarm events based on your
enterprise's actual alarm handling practices. This includes trigger times,
detection thresholds, and more.

Procedure
1. Sign in to YMCS.
2. Click Room Device > Alarm > Alarm Rule.




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3. Select the desired alarm event and click Edit.




4. Configure alarm rules.

  💡    NOTE
       Only the alarm rules for editing alarm events are supported. The alarm level and
       supported product categories for alarm events are system defaults and cannot be
       edited.
       Due to the nature of different alarm events, there may be differences in the support
       for rule settings. Please refer to the actual situation.

5. (Optional) You can reset the alarm settings to the default value.
6. Click Save.


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Supported Alarm Events and Their Supported
Device Models
Event           Severit     Support Product Category
Name            y

Offline         Critical    Android Rooms System、Windows Rooms
                            System、USB Video、Meeting Board、
                            Presentation Devices、Digital Signage、C

Peripheral      Critical    Android Rooms System、Windows Rooms
offline                     System、Meeting Board、Control System

Wireless mic    Critical    Windows Rooms System
low power

Firmware        Primary     Android Rooms System、Meeting Board、
upgrade                     Presentation Devices、Digital Signage、Control
failure                     System

Configuratio    Primary     Android Rooms System、Meeting Board、
n update                    Presentation Devices、Digital Signage、Control


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failure                     System

Peripheral      Primary     Control System
firmware
upgrade
failure

Sensor          Primary     Digital Signage
upgrade
failure

Sensor low      Primary     Digital Signage
power

Network         Primary     Android Rooms System、Meeting Board
disconnecti
on



Conditions to Trigger Alarm Events
 💡   TIP
     You can customize the triggering time/threshold for each event in Alarm
     Rules.



Alarm           Trigger              Troubleshooting methods
events          conditions

Offline         The device is        - Please check whether the network
                offline for more     connection of the device is available.
                than 5 minutes.      -Check that the device is connected to the
                                     server.

Wireless        The power of         - Please check whether the power of the


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mic low         the wireless        wireless microphone is sufficient and
power           microphone is       charge it in time.
                below 10%.

Firmware        Firmware            - Please check whether the firmware
update          upgrade failed      matches with the device.
failure         due to wrong        - Please check whether the firmware file is
                path, invalid       corrupted.
                rom file,           - Please check whether the firmware has
                version             software protection.
                mismatch with
                device model,
                same version
                with the
                current version,
                different OEM
                version,
                verification
                failure, etc.

Configuratio    It is caused by     - Please check whether the configuration
n update        the failure of      file is normal and free of messy codes.
failure         downloading         - Please check the configuration file format
                and decrypting      and make sure that the file should be
                the                 started with #!version:1.0.0.1.
                configuration
                file, etc.

Sensor low      Sensor power is     - Please check if the sensor power is
power           below 10%.          sufficient and charge it in time.

Sensor          Sensor upgrade      - Please check whether the firmware
upgrade         failed.             matches with the device.

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failure                             - Please check whether the firmware file is
                                    corrupted.
                                    - Please check whether the firmware has
                                    software protection.

Peripheral      Peripherals are     - Make sure that the peripheral is within the
offline         offline.            connection range.
                                    - Please check if the Peripheral has enough
                                    power.

Peripheral      Peripheral          - Please check whether the peripheral
firmware        firmware            matches with the device.
upgrade         upgrade failed.     - Please check whether the firmware file is
failure                             corrupted.
                                    - Please check whether the firmware has
                                    software protection.

Network         Network is          - Please check if the network connection of
disconnecti     disconnected        the corresponding terminal device is
on              for more than a     normal.
                certain period
                of time.




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Device (Diagnosis)
Device Authorization Status
Introduction
To ensure the data security of the device, YMCS needs to initiate an
authorization request to the device when it performs one-click export, packet
capturing, screenshot, and remote control operations on the device. The

authorization status is described as follows:

 Authorizatio     Description
 n Status

 Allowed          The device owner allows you to perform related diagnostic
                  operations.

 Unauthorize      Each time you initiate a diagnostic operation request, you
 d                need to wait for the device owner’s consent.

 Blocked          The device owner prohibits you from performing related
                  diagnostic operations.

Authorization Requirements for MVC/MeetingBoard/
MeetingBar/DeskVision A24
Those diagnostic operations, including screenshots and remote control, require
MVC/MeetingBoard/MeetingBar/DeskVision A24 authorization before they can
be used. To check the current authorization status, please click View.




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General Issues
How do I enable screenshot/remote control requests for my
devices?
For MVC room devices, please contact the device owner to perform the following
operations to allow the screenshot/remote control request:
1. Open Yealink RoomConnect software and click




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  > DM Server Settings.
2. Enable Authorize Remote Screenshot/Authorize Remote Desktop.




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For MeetingBoard/MeetingBar/DeskVision A24, please contact the device owner
to perform the following operations to allow the screenshot/remote control
request:
3. Enter Device Settings.
4. Click Yealink Cloud Service > Yealink Device Management Platform.




5. Enable Remote Diagnostic.




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