# Dataforth — Chauncey Bell M365 verify/reset + Bobbi Outlook printing

**Date:** 2026-06-01
**Mode:** infra / M365
**Ticket:** #32364 (onsite, 0.5 hr)

## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

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## Chauncey Bell (cbell@dataforth.com)

Verified via Graph (Claude-Code-M365 app, tenant 7dfa3ce8-...):

- **Account:** active, enabled, `Member`, UPN/mail `cbell@dataforth.com`, created 2023-12-07, US.
- **Mailbox:** active Exchange Online (`EXCHANGE_S_STANDARD` provisioned).
- **License:** **Microsoft 365 Business Standard** (SKU `O365_BUSINESS_PREMIUM` / `f245ecc8-75af-4f8e-b61f-27d8114de5f3`) — full desktop Office apps (`OFFICE_BUSINESS`) + Teams + SharePoint + Exchange. Licensed, not just online.
- Naming note: `O365_BUSINESS_PREMIUM` is Microsoft's legacy SKU name for **Business Standard** — one of the 50 "Business Premium"-listed seats in the wiki, which are really Business Standard (the true Business Premium / SPB pool is the separate 5x `cbdb14ac` SKU).

**Password reset (he had never logged in / didn't know it):**
- cbell is **AD-synced** (`onPremisesSyncEnabled = true`), so the password is on-prem-mastered. Reset done in **on-prem AD via AD2** (`Set-ADAccountPassword`), NOT in M365 (a cloud/Graph reset would fail or be overwritten by sync).
- Set to a temporary password, **`ChangePasswordAtLogon = $false`** (so Howard's Office login wasn't interrupted); Chauncey to change it himself later.
- Password Hash Sync pushed it to M365 in ~2 min; Howard confirmed the Office sign-in worked.
- **AD location:** `CN=Chauncey Bell,OU=Azure_Users,DC=intranet,DC=dataforth,DC=com` — note this is **OU=Azure_Users**, and it IS syncing to Entra, which contradicts the wiki's "OU=SyncedUsers only" note (corrected in wiki).

## Bobbi — Outlook printing

- Reported printing failures from Outlook. **Switched her to Outlook (Classic)** — printing works without issues. (Known new-Outlook printing bug; Classic is the workaround.)

## Billing
- **Ticket #32364** (Dataforth Corp), 0.5 hr **onsite** (`26118`) covering both cbell + Bobbi. Invoice **#67757** = $0.00, applied 0.5 prepay hr. Customer-visible "Work Performed" note added. https://computerguru.syncromsp.com/tickets/111895931
- Prepay check: block read 35.5 after, but our 0.5 applied exactly — the larger drop was **Mike's concurrent invoice #67755** on his ticket **#32320** (afterhours ESXi, 3.0 hr remote). `40.0 → #32361 (1.0) → 39.0 → #32320 (3.0) + #32364 (0.5) → 35.5`.

## Earlier today (separate log)
- AOI XP VLAN + SMB1 backup share — see `2026-06-01-aoi-xp-vlan-share.md` (ticket #32361).
