# 2026-05-18 — Billing Review and Ticket Updates

## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech
- **Session span:** 2026-05-18 morning

---

## Session Summary

Session began with a billing review prompted by Mike's coord messages, which were displayed and acknowledged. Howard confirmed that two tickets Mike had flagged as uninvoiced — #109035475 (Cascades, John desktop WiFi upgrade) and #109836123 (Dataforth, lobby phone offline) — were already billed. The remaining item in Mike's billing review was the Cascades Entra setup ticket #109412123, which had work from two sessions (May 14 and May 15) not yet documented in Syncro.

A progress update comment was drafted covering both sessions: the May 14 Entra Connect staging exit, CA policy re-pointing, and pilot account cleanup; and the May 15 caregiver AD account creation (37 accounts, 0 failures). The comment was reviewed, revised to remove a "remaining items" section and simplify action items to "pending," then posted to ticket #109412123 (comment ID 411416914). Howard confirmed he had already billed 7 hours for the May 7–15 Cascades project work against the prepaid block.

Howard then needed phone inventory documented for ticket #109225085. He pasted 16 Yealink SIP-T54W device entries from the YMCS portal. A comment was posted containing model and MAC address only (no IP or status) for all 16 phones (comment ID 411506275). Howard also retrieved the Yealink YMCS portal password from the vault during this process.

Two items were explicitly deferred: the ASSISTMAN-PC slowness diagnostic and the Cascades wireless network diagnostic. Howard indicated these would only be revisited if the issues return. Howard also noted that an upcoming session will cover upgrading Meredith Kuhn's machine and reinstalling Windows — no ticket created yet.

---

## Key Decisions

- Removed the "Remaining items before phone rollout" section from the Cascades ticket comment — customer-visible comments should not list Meredith's action items in a task-list format; "pending" language is sufficient.
- Changed the date in the Cascades comment from 2026-05-16 to 2026-05-15 to reflect the actual work date.
- Phone inventory comment omitted IP addresses and offline status — model and MAC only, per Howard's instruction.
- ASSISTMAN-PC and wireless diagnostic sessions deferred indefinitely; will only be pursued if issues recur.
- Meredith machine upgrade/Windows reinstall noted as upcoming work; ticket to be created when ready to schedule.

---

## Configuration Changes

None. No files modified on disk beyond this session log.

---

## Credentials & Secrets

- **Yealink YMCS portal** (https://us.ymcs.yealink.com/manager/login)
  - Username: admin@azcomputerguru.com
  - Password: n7*!O0qx&$IB$83*
  - Vault path: `infrastructure/voip-phones.sops.yaml`

---

## Infrastructure & Servers

- **Cascades of Tucson M365 tenant:** 207fa277-e9d8-4eb7-ada1-1064d2221498
- **Cascades Syncro customer ID:** 20149445
- **Cascades prepaid block:** 39.5 hrs remaining before this session's billing (Howard confirmed 7 hrs billed separately)

---

## Pending / Incomplete Tasks

- **Meredith Kuhn machine upgrade / Windows reinstall** — upcoming, no ticket created yet
- **Cascades wireless diagnostic** — deferred; revisit only if performance issues return
- **ASSISTMAN-PC slowness** — deferred; revisit only if issues return
- **Cascades Entra #109412123** — ticket status was "Invoiced" at time of comment post; verify status is correct or update to "In Progress" if more work remains before final closeout

---

## Reference Information

- **Syncro tickets updated this session:**
  - #109412123 — Cascades Entra setup project (comment ID 411416914, "Progress Update — May 14 & May 15")
  - #109225085 — Yealink phone inventory (comment ID 411506275, "Phone Inventory")
- **Yealink YMCS portal:** https://us.ymcs.yealink.com/manager/login
- **Vault entry:** `infrastructure/voip-phones.sops.yaml`
- **Cascades client docs:** `clients/cascades-tucson/`
- **Cascades session logs (May 14, 15, 16):**
  - `clients/cascades-tucson/session-logs/2026-05-14-howard-cascades-phone-verification-closeout.md`
  - `clients/cascades-tucson/session-logs/2026-05-16-howard-caregiver-ad-account-creation.md`
  - `clients/cascades-tucson/session-logs/2026-05-16-howard-wireless-diagnostic.md`

## Phone Inventory (ticket #109225085)

| Model | MAC Address |
|-------|-------------|
| SIP-T54W | 805e0cdd6509 |
| SIP-T54W | 805e0cdd73b7 |
| SIP-T54W | 805e0c7896b8 |
| SIP-T54W | 805e0cdd7559 |
| SIP-T54W | 805e0cdd6cf9 |
| SIP-T54W | 805e0cdd6d01 |
| SIP-T54W | 805e0cdd6fb5 |
| SIP-T54W | 805e0c6aa890 |
| SIP-T54W | 805e0cdd7453 |
| SIP-T54W | 805e0cdd7441 |
| SIP-T54W | 805e0cdd73bd |
| SIP-T54W | 805e0cdd6cf5 |
| SIP-T54W | 44dbd26f6a36 |
| SIP-T54W | 805e0c78958e |
| SIP-T54W | 805e0cdd755b |
| SIP-T54W | 805e0cdd71b1 |
