# NetSapiens SNAPsolution API v2 — Reference (PacketDial / OITVOIP)

Source of truth: the live OpenAPI spec at
`https://pbx.packetdial.com/ns-api/webroot/openapi/openapi.json`
(title "NetSapiens API v2", version 44.4.10 as of 2026-06-02).

## Hosts

- **API host:** `pbx.packetdial.com` — `https://pbx.packetdial.com/ns-api/v2`
- **Customer portal (no API):** `voip.packetdial.com` — login-gated UI; the
  Cascades fax/UC dashboard lives here (account 28598). Hitting `/ns-api/*` on
  this host returns `errors/not_found`.

## Authentication (`bearerAuth`)

All calls send `Authorization: Bearer <token>`. Two ways to get the token:

1. **Static API key** — created in `pbx.packetdial.com` Admin > API Keys.
   Prefix encodes scope: `nsr_` = reseller, `nss_` = system, `nsd_` = domain.
   Use the key string directly as the bearer token (no exchange step).
2. **OAuth2 password grant** — `POST /ns-api/v2/tokens` form-encoded:
   `grant_type=password&client_id=..&client_secret=..&username=..&password=..`
   Response includes `access_token` (JWT) + `expires_in`. The client caches it
   and refreshes ~60s before expiry.

## Endpoint inventory (239 paths, grouped)

Top-level resource groups and the methods present:

| Resource | Methods | Notes |
|---|---|---|
| `/version` | GET | platform version |
| `/apikeys`, `/apikeys/{id}`, `/apikeys/~` | GET POST PUT DELETE | `~` = current key |
| `/tokens`, `/jwt` | POST (+ GET/DELETE on jwt) | auth / token mgmt |
| `/resellers`, `/resellers/{reseller}` | GET POST PUT DELETE | |
| `/domains`, `/domains/{domain}` | GET POST PUT PATCH DELETE | `/domains/count` for totals |
| `/domains/{domain}/users`, `/users/{user}` | GET POST PUT DELETE | extensions |
| `/domains/{domain}/users/{user}/devices` | GET POST PUT DELETE | per-user SIP devices |
| `/domains/{domain}/users/{user}/answerrules` | GET POST | call routing |
| `/domains/{domain}/users/{user}/cdrs` | GET | per-user CDRs |
| `/domains/{domain}/phones` | GET POST PUT DELETE | domain device list |
| `/domains/{domain}/phonenumbers`, `/{phonenumber}` | GET POST PUT DELETE | DIDs |
| `/domains/{domain}/addresses`, `/addresses/endpoints` | GET POST PUT DELETE | emergency/E911 addrs |
| `/domains/{domain}/cdrs`, `/cdrs` | GET | call detail records (`/count` variants) |
| `/phonenumbers` | GET | global DID search |
| `/smsnumbers` | GET | |
| `/subscriptions` | GET POST PUT DELETE | event/webhook subs |
| `/connections`, `/routes`, `/routecon` | GET POST PUT DELETE | SIP trunks / routing |
| `/configurations`, `/config-definitions`, `/templates` | GET POST PUT DELETE | |
| `/certificates`, `/images` | GET POST PUT DELETE | |
| `/meetings`, `/video`, `/firebase` | GET POST | UC / video |
| `/sipflow` | GET | SIP trace |
| `/holidays`, `/cdrs` | GET | |
| `/backup`, `/restore` | POST / GET PUT | platform backup |

Many resources also expose `/count` (totals) and `#1/#2/#3` openapi-dedup
variants (same path, different query-param shapes). Use the Swagger UI for the
exact request/response schema of any specific path.

## Common query params

- List endpoints accept `limit`, `offset`, and resource-specific filters.
- CDR endpoints accept `start-date` / `end-date` (and `domain`, `user` scoping
  via the nested path). Always bound CDR queries — they can be large.

## Provisioning flow (new customer domain)

1. `POST /domains` — creates the domain; dial plan auto-generates.
2. `POST /domains/{domain}/users` — one per extension.
3. `POST /domains/{domain}/users/{user}/devices` or
   `POST /domains/{domain}/phones` — SIP devices (MAC provisioning).
4. `POST /domains/{domain}/phonenumbers` — attach DIDs, route to users.
5. Configure `answerrules` as needed.

## History

- 2026-04-20: API researched (session log `session-logs/2026-04-20-session.md`,
  "OITVOIP / NetSapiens API Research"). Platform identified, auth shapes
  documented. **No API key created yet** — provisioning the key + storing it in
  `msp-tools/oitvoip.sops.yaml` was the open TODO.
- 2026-06-02: `packetdial` skill created wrapping the v2 API (read-by-default,
  gated writes). Confirmed `voip.` is portal-only and `pbx.` is the API host.
- 2026-06-22: **Reseller API key provisioned + vaulted** (`msp-tools/oitvoip.sops.yaml`,
  key-id `nsr_hSGUB5Wo`, scope Reseller `91912.service`, read-write). Live-verified end to
  end. RTFM pass over the v2 spec (v44.4.10, 239 paths / 354 ops) — capability map added to
  SKILL.md. Added live-verified read wrappers: `callqueues`, `timeframes`, `sites`,
  `contacts`, `autoattendants`, `billing`. Reseller territory = 3 domains today
  (arizonacomputerguru + two `*.91912.service`).
  Added gated WRITE wrappers for call queues (`create/update/delete-callqueue`,
  `add/update/remove-agent`) and time frames (`create/update/delete-timeframe`), each
  live-verified create→update→delete on the `arizonacomputerguru` test domain (sanctioned
  test bed, not in production use). Timeframe writes are body-discriminated (same path; the
  server selects the op from the body) — wrappers pass `--body` verbatim. Note: entry-bearing
  timeframe types (days-of-week etc.) reject create without their array — create `always` then
  convert, or include the array.
  Finished the resource wrapping: added reads (`addresses`, `smsnumbers`, `blocked-numbers`,
  `moh`, `dialrules`, `recording`, `transcriptions`) and gated writes (DID update/delete,
  per-user device CRUD, E911 address CRUD, contact CRUD, site create/update, auto-attendant
  create, SMS number CRUD, block/unblock numbers, MoH TTS create/delete). Verified [V]
  lifecycles on `arizonacomputerguru`: contact create→delete (id = `unique-id`), plus the
  callqueue/timeframe lifecycles. The rest are plumbed per spec [P] but not lifecycle-verified
  (test domain lacks the feature, or needs a special body — E911 `address-formatted-pidflo` via
  `addresses/validate`; SMS not provisioned; number-filters add 202'd but didn't persist on the
  empty domain). Multipart MoH upload + dialrule writes + queue-agent PATCH stay on `raw`.
