# Onsite-Check List — machines/clients with NO remote channel

Rule (Howard, 2026-07-05): anything we cannot reach via ScreenConnect, Syncro checkin,
or Bitdefender goes in this group — it gets handled at the next onsite visit to that
location (enroll GuruRMM + SC + Datto EDR while physically there, or confirm the
machine is retired and get it pulled from GPS billing).

Sources: Syncro assets (authoritative inventory) vs live RMM, SC reachability from
`needs-screenconnect.md` (rebuilt 2026-07-04), Bitdefender/EDR footprint from the
Phase 4 matrix. "no SC" = no ScreenConnect session at all; a day count = SC session
exists but stale that many days (kept here only when 45d+ AND no other channel).

Machines listed are NOT yet in GuruRMM. Anything that comes online meanwhile is
harvested automatically by GPS-RMM-AutoEnroll — remove it from this list when it
appears in RMM (the daily progress DM catches that).

## 2026-07-08 update (after Winter/Mike reconciliation)

**PUSHED via ScreenConnect 2026-07-08 (send-command GuruRMM one-liner):**
- Horseshoe Management -> DESKTOP-5DD8C43 (GOLD-OCEAN-4982) — [OK] ENROLLED
- Residential and Renovation Engineering -> DESKTOP-83II6D8 (LIGHT-TIGER-4397) — [OK] ENROLLED
- MVAN Enterprises -> JUNE (LOWER-FORGE-6736) — [OK] ENROLLED
- T & C Sorensen -> SERVER (Server 2016 Ess., IRON-FORGE-1700) — [FAIL] install not completing
  despite live SC guest; DIAGNOSE next session (WMI / TLS / PS-via-SC). Session
  08eaff71-3dd7-4f75-999e-a598bfd355dc.

**Resolved by billing (removed from onsite queue):**
- **PUTT** — Winter cut GPS 7->2 (personal account only); 2/2 match. PLS-FOUR/FRONT/LAPTOP/ONE no longer GPS.
- **Stamback** — Winter cut GPS 8->3; 3/3 match. The extra boxes no longer GPS.

## Whole clients with NO footprint anywhere (visit or call required)

| Client | Billed devices | Notes |
|---|---|---|
| Little Hearts Little Hands | 8 | Only 2 Syncro assets known (LHLH, WIN-KNVO6MUMMEM), both no-SC. Also NO-AV. |
| Residential and Renovation Engineering | 2 | DESKTOP-83II6D8 (Win10) ENROLLED 2026-07-08. DESKTOP-K8UVNL5 offline -> ONSITE/queue. |
| Janet Altschuler | 2 | Separate from JANC Excavation (Syncro 457710 vs 2248945, confirmed 2026-07-04). NO-AV. |
| Business Services of Tucson LLC | 2 | KAT1 active in SC <=14d (autoenroll may catch); KAT no-SC. NO-AV. |
| Marty Ryan | 1 | DESKTOP-OC2PH4I seen in SC 0d — autoenroll should catch; onsite only if it doesn't. |

## Special case — pending Mike's ruling

- **IMC-PRINTSERVER** [Instrumental Music Center] — GuruRMM agent INSTALLED and running,
  but the box drops all outbound TLS so it cannot connect. DM'd Mike 2026-07-05: by design
  or fix? If by design -> stays here (dormant agent, check on next IMC visit / gateway change).

## Per-client machines with no SC session (Syncro-known, unreachable remotely)

- **Bill Tedards** (0/2 in RMM): DESKTOP-SUFJR0J, TEDARDSLAPTOP
- **Business Services of Tucson LLC**: KAT
- **Curtis Plumbing** (5/6): CURTIS-003
- **Grabb & Durando Law Office** (9/12): GND-ASUSWS, GND-JEANNETTE, HOMEPC
- **Heieck, Sheila** (0/3): John Heieck's iMac, Sheila's iMac, Sheila's MacBook Pro (all Macs)
- **Horseshoe Management** (5/9): HSM-RANDI, HSM-SURFACE
- **Instrumental Music Center** (13/20): IMC-L1-GRAPHICS (stale 2025 box), PHIL;
  stale-SC 80-141d: DESKTOP-JQ0D38J, DESKTOP-URV3UGR, IMC-EVENTS, PHIL2021LAPTOP, PURCHASINGCOMP
- **Little Hearts Little Hands**: LHLH, WIN-KNVO6MUMMEM
- **MVAN Enterprises Inc** (1/4): JUNE enrolled 2026-07-08. ONSITE: CPC-chris-UZR6E,
  DESKTOP-I7504C5 (no SC), June's MacBook Pro (Mac), MITCH-LAPTOP (offline since Feb).
- **Mineralogical Record** (4/5): DESKTOP-3VPT017, DESKTOP-9QHSCIT
- **Multicultural Counseling Center** (2/3): DESKTOP-S1HPLDF (65d)
- **Quantum Wealth Management**: DESKTOP-A3IVMNF (note: 4/4 match; extra SC box, verify vs billing)
- **Reliant Well Drilling and Pump Corporate** (1/9): Clark's iMac, DESKTOP-09H7T66,
  DESKTOP-QIGH458, DESKTOP-V2247T9, LAPTOP-8AUEP9N6, LAPTOP-EJL9PFOU, LAPTOP-FR4QN9KF,
  LAPTOP-JQMU8N9K, RELIANT-L01, RELIANT-L02, RELIANT-L03, WILCOXADMIN; RWD-ALANLAPTOP (127d)
  — 13 dead assets vs 9 billed: several likely retired; reconcile onsite/with Winter.
- **Safesite**: 1225-LENOVO-E16 (49d), DESKTOP-QAR6D04 (142d)
- **The Marc Group** (1/2): Gerald's MacBook Pro (Mac, offline) — onsite; DESKTOP-6HT5SJ9 enrolled.
- **The Prairie Schooner** (4/5): DESKTOP-SRUOH4R, DESKTOP-TS1P9MT

## Not on this list on purpose

- **Jimmy Company** — RESOLVED: billed annually (12 = 1 machine x 12 months - 1 prepay
  discount). 1 machine, correct. Not an anomaly.
- **Glaz-Tech** (159 billed monthly / 88 in RMM) — still held for Mike/Winter ruling; nothing
  to chase onsite until billing is ruled on.
- **Brett Interiors** (4 in RMM / 3 billed) — +1 over; identify the extra box or add to billing (held).
- Anything with an SC session active <=45d — the autoenroll loop owns those.
