# 2026-04-22 — Valleywide Power Outage Emergency Response

## User
- **User:** Mike Swanson (mike)
- **Machine:** Mikes-MacBook-Air.local
- **Role:** admin

## Session Summary

**Emergency onsite response to power outage at Valleywide.** Multiple server failures requiring immediate attention. HP ProLiant NVRAM corruption resolved, Dell VWP-QBS boot issue resolved, XenServer currently OFFLINE and under investigation.

**Work Status:** ONGOING - Timer running - Switching to laptop to continue

## Timeline

### Pre-Session Context

- Intune-manager tier added to remediation-tool
- Vault sync completed (SSH auth fixed, intune SOPS file pulled)
- Message sent to Howard about new Intune capabilities

### 1009 - Emergency Ticket Received

**Valleywide onsite emergency:**
- Arrival onsite: 0935 MST
- Cause: Power outage affecting all servers
- Client: Valleywide (VWP)
- Priority: Critical

### 1009-1020 - Initial Documentation

**Created emergency session log:**
- `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md`
- Documented HP ProLiant NVRAM corruption issue

**HP ProLiant Server (SN: MXQ80400X4):**
- Non-volatile memory corruption from power outage
- BIOS/UEFI reset to factory defaults
- Reconfigured BIOS settings
- iLO reset to factory - needs reconfiguration
- All VMs running successfully
- Status: Operational but iLO pending

### 1020-1030 - Dell VWP-QBS Boot Issue

**User reported additional server issue:**
- VWP-QBS stuck at "Boot Retry" screen
- Clarified: Dell server (separate from HP)
- Physical server, NOT a VM
- IP: 172.16.9.169
- Runs QuickBooks + RDS

**Resolution:**
- Accessed via DRAC (Dell Remote Access Controller)
- Forced manual boot device selection
- Selected Windows Boot Manager
- Server booted successfully
- Status: Operational

**Updated documentation:**
- Clarified two separate physical servers
- Added Dell DRAC information
- Updated README.md with physical server architecture

### 1100 - XenServer Offline Discovery

**User checking remaining servers:**
- Total of 4 servers at site
- Server 1: HP ProLiant - OK
- Server 2: Dell VWP-QBS - OK
- Server 3: XenServer (older Dell) - **OFFLINE**
- Server 4: Appears fine

**XenServer Issue:**
- Status: OFFLINE
- Role: VM Host for Server3 VM
- Impact: Server3 VM unavailable
- Currently investigating

**Updated priorities:**
- XenServer restoration now CRITICAL
- All documentation updated
- Changes committed and pushed to Gitea

### 1115 - Session Handoff

**User switching to laptop:**
- All work documented and synced to Gitea
- Timer still running
- Ready to continue from laptop

## Current Server Status

### 1. HP ProLiant Server (SN: MXQ80400X4) - VM Host
**Status:** Operational, iLO reconfiguration pending

**Issues Resolved:**
- NVRAM corruption from power outage
- BIOS/UEFI factory reset completed
- BIOS settings reconfigured
- Boot order restored
- Virtualization settings re-enabled
- All VMs confirmed running

**Outstanding:**
- iLO reset to factory defaults
- iLO credentials need to be re-entered
- iLO network configuration needs restoration
- Remote management temporarily unavailable

**VMs on this host:**
- VWP_ADSRVR (192.168.0.25) - Domain Controller
- Other VMs [TO BE DOCUMENTED]

### 2. Dell Server (VWP-QBS) - Physical
**IP:** 172.16.9.169
**Status:** Operational

**Issues Resolved:**
- Boot retry loop after power outage
- DRAC remote access functional
- Manual boot to Windows Boot Manager successful
- Server now running normally

**Services:**
- Windows Server 2022 Standard
- QuickBooks Server
- RDS Host (Remote Desktop Services)
- IIS with RD Gateway / RD Web Access

**Outstanding:**
- DRAC IP needs documentation
- Verify boot order settings persist

### 3. XenServer (Older Dell) - VM Host
**Status:** **OFFLINE - INVESTIGATING**
**Priority:** CRITICAL

**Impact:**
- Server3 VM unavailable
- Unknown additional services/VMs affected

**Investigation Status:**
- Offline discovered during post-outage check
- Cause unknown (likely power outage related)
- Hardware status unknown
- Boot sequence unknown
- Hypervisor state unknown

**Next Actions:**
- Determine if server powers on
- Check for hardware failures
- Verify XenServer hypervisor boots
- Assess Server3 VM integrity
- Document what Server3 does

### 4. Fourth Server
**Status:** Appears fine
**Details:** [TO BE DOCUMENTED]

## Next Steps (Priority Order)

### CRITICAL (Must Complete Today)
1. **Restore XenServer**
   - Determine offline cause
   - Attempt power on / boot
   - Check for hardware failures
   - Restore hypervisor if needed
   - Verify Server3 VM status
   - Document what Server3 provides

2. **Verify Server3 VM**
   - Check VM integrity
   - Confirm services running
   - Document service dependencies
   - Notify users if downtime expected

### HIGH PRIORITY
3. **HP ProLiant iLO Reconfiguration**
   - Access iLO interface
   - Set credentials (store in vault)
   - Configure network settings
   - Document iLO IP address
   - Test remote management

4. **Verify All Server Configurations**
   - Confirm all BIOS settings correct
   - Verify boot orders persist
   - Check all VMs running
   - Test all critical services

5. **Document Fourth Server**
   - Identify server model
   - Document role and services
   - Check configuration post-outage
   - Add to README.md

### FOLLOW-UP
6. **Remote Management Documentation**
   - Document all DRAC IPs and credentials
   - Document iLO IP and credentials
   - Store in SOPS vault
   - Update credentials.md

7. **UPS Assessment (CRITICAL FOR PREVENTION)**
   - Check if UPS exists
   - Verify UPS capacity
   - Test UPS functionality
   - Assess if additional UPS needed
   - Recommend UPS upgrade if insufficient

8. **Create Incident Report**
   - Power outage timeline
   - All affected systems
   - Resolution steps
   - Preventive recommendations
   - Estimated downtime

## Infrastructure Notes

### Networks
- Internal: 172.16.9.0/24
- Also: 192.168.0.0/24
- VPN access via OpenVPN on UDM

### Access Methods
- SSH to VWP_ADSRVR: `ssh vwp\guru@192.168.0.25`
- DRAC for Dell servers (IPs to be documented)
- iLO for HP ProLiant (IP to be reconfigured)

### Known Services
- VWP_ADSRVR: Domain Controller (vwp.local)
- VWP-QBS: QuickBooks + RDS
- Server3 VM: [TO BE DOCUMENTED]

## Recommendations

### Immediate (This Visit)
1. Restore XenServer and Server3 VM
2. Complete iLO reconfiguration
3. Document all remote management IPs/credentials
4. Verify all critical services operational

### Short-term (This Week)
1. UPS assessment and recommendations
2. Full incident report
3. Test disaster recovery procedures
4. Update all documentation in vault

### Long-term (Next Month)
1. UPS upgrade if needed
2. Consider generator backup
3. Implement monitoring for power events
4. Document full DR runbook
5. Schedule preventive maintenance

## Files Updated

**Session Logs:**
- `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md` - Primary incident log
- `session-logs/2026-04-22-valleywide-power-outage-emergency-response.md` - This comprehensive log

**Documentation:**
- `clients/valleywide/README.md` - Updated server inventory and status

**Git Commits:**
- Initial documentation: HP server NVRAM issue
- Update: Dell VWP-QBS boot issue resolved
- Update: XenServer offline - critical investigation
- Final: Comprehensive session save for laptop handoff

## Work Status

**Timer:** RUNNING (started at arrival 0935 MST)
**Current Time:** ~1115 MST
**Duration:** ~1 hour 40 minutes

**Completion Status:**
- HP ProLiant: 90% complete (iLO pending)
- Dell VWP-QBS: 100% complete
- XenServer: 0% complete (currently investigating)
- Documentation: Current and synced

**Next Session:**
- Continue on laptop
- Focus on XenServer restoration
- Complete iLO configuration
- Final documentation and closeout

## Notes for Laptop Continuation

**What's done:**
- HP ProLiant BIOS reconfigured, VMs running
- Dell VWP-QBS boot issue resolved
- All work documented and pushed to Gitea

**What's critical:**
- XenServer is OFFLINE - Server3 VM unavailable
- This is the highest priority issue
- Impact unknown until Server3 function documented

**What's pending:**
- HP iLO reconfiguration (not critical but needed)
- Fourth server documentation
- UPS assessment
- Final incident report

**How to continue:**
- Pull latest from Gitea on laptop
- Review `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md`
- Focus on XenServer investigation
- Update session log with findings
- Close out when all servers operational

---

**Session saved at:** 2026-04-22 11:15 MST
**Resuming on:** Laptop
**Priority:** XenServer restoration (CRITICAL)
