# Karen Dinius Laptop — Infection Check, Performance Review, GuruRMM Onboard + GuruScan — 2026-07-15

## User
- **Executed by:** ClaudeTools Discord Bot (GURU-BEAST-ROG)
- **Requested by:** Winter Williams (@winterguru, via Discord) - tech
- **Role:** automation (acting on the requester's behalf)

> Thread opened by Winter (@winterguru); Howard (@howard9645) joined the same thread and
> requested the GuruScan phase. Discord thread ID 1527011066511364106.

## Session Summary

Winter requested an infection check on the ScreenConnect machine named "Karen Dinius"
(KARENSLAPTOP, Dell Inspiron 3582, Celeron N4000, 8GB RAM, Win 11 Home, user `azgur`,
WORKGROUP): Karen had downloaded Slack ~7/10 and immediately afterward everything on her
desktop was moved to the recycle bin. A full remote sweep was run through the ScreenConnect
RESTful API (send-command + event polling for output — EventType 44 = queued command,
EventType 70 = command output). Verdict: **no infection**. `Slack.msix` (162MB, downloaded
7/10 7:20 AM) carries a valid Authenticode signature from Slack Technologies, LLC and its
Zone.Identifier shows it came from `downloads.slack-edge.com` (Slack's official CDN).
Persistence points (Run keys machine+user, startup folders, scheduled tasks), browser
extensions (Chrome/Edge/Firefox), and recent executables in the user profile were all clean.
Avast Free + SecureLine VPN looked suspicious initially but were installed Feb 2021 —
longstanding AV, which is also why Defender shows disabled. The desktop (OneDrive-synced,
`C:\Users\azgur\OneDrive\Desktop`) is currently fully populated and the recycle bin is
empty — files were already restored; the deletion was most likely accidental user action or
a OneDrive sync event, coincidental with the Slack install.

Winter then asked why the machine is slow beyond being a budget model. Performance probe
found the primary culprit: a **Toshiba MQ04ABF100 1TB 5400RPM SATA HDD** (healthy — 0 read
errors, 0 wear) running Windows 11, compounded by background bloat heavy for a 2-core
Celeron: Avast (~237MB), Dell SupportAssist (~228MB), SmartByte telemetry (actively using
CPU), WhatsApp autostart. RAM fine (3GB free of 8GB), disk 114GB used of 932GB.
Recommended: SATA SSD clone (biggest win), remove SmartByte + SupportAssist, consider
replacing Avast with Defender, stop WhatsApp autostart.

Howard then requested a GuruScan. The machine was not in GuruRMM, so it was onboarded:
created RMM client **"Dinius, Karen"** + site **Main** (site code `EAST-STAR-6853`),
vaulted the enrollment key, and pushed the agent via the ScreenConnect one-liner install
(`https://rmm.azcomputerguru.com/install/EAST-STAR-6853/windows`). Agent enrolled and came
online in under a minute. The full GuruScan chain was dispatched via
`.claude/scripts/guruscan-agent-test.sh KarensLaptop all` (prep + detached scan + collect).
HitmanPro completed clean: **0 threats**, 41 traces (all tracking cookies), 2,573,170
objects / 125,516 files scanned in 20.4 min. Emsisoft (a2cmd) ran ~15 min with 0 threats
found before Howard requested it be killed to fast-track results (mid-scan log reads had
been timing out because the 5400RPM disk was saturated); `Stop-Process a2cmd -Force` was
dispatched via RMM, ending the chain cleanly (Emsisoft exit -1, status completed, 0
threats). Collect pulled results.json + logs to the repo. Scanner payloads
(`C:\GuruScan\downloads`, ~320MB incl. the 304MB Emsisoft EXE) were removed post-scan;
module scripts + scan logs remain per the logs-preserved invariant.

## Key Decisions

- **Verified the Slack installer rather than assuming fake-installer malware** — signature
  (valid, Slack Technologies) + Zone.Identifier HostUrl (downloads.slack-edge.com) proved
  the download legitimate; the desktop event was then treated as coincidental.
- **Onboarded the machine to GuruRMM as its own client "Dinius, Karen"** — follows the
  existing individual-client naming pattern (Bardach/Key/Shinn); no existing client matched
  and GuruScan's deploy pipeline requires an RMM agent.
- **Killed Emsisoft mid-scan on Howard's explicit request** — HitmanPro (the cloud
  second-opinion engine) had already completed clean and Emsisoft had 0 findings 15 min in;
  the Celeron/5400RPM box was too IO-saturated to even read logs mid-scan.
- **Left the GuruRMM agent enrolled** pending Howard's decision (also enables the
  recommended remote debloat later).
- **Removed scanner payloads but kept C:\GuruScan module + C:\ScanLogs** — logs-preserved
  invariant from the guru-scan hardening sessions.

## Problems Encountered

- **SC Defender-exclusion prep step failed (0x800106ba)** — Defender service dormant because
  Avast owns AV on the box. Harmless: Defender off means no scan interference anyway.
- **Mid-scan log reads timed out twice** (RMM command reaper at 60s/240s) — Emsisoft had the
  5400RPM disk fully saturated; even `gc -Tail` couldn't complete. Resolved by waiting, then
  by the kill request.
- **First sc.py invocation failed** — skill doc path `C:/claudetools/...` doesn't exist on
  BEAST; actual path is `C:/Users/guru/.claude/skills/screenconnect/scripts/sc.py`.
- **SC send-command returns `{}`** (documented) — output retrieved by polling session events
  (EventType 70 carries stdout). Worked reliably all session.

## Configuration Changes

- GuruRMM: created client `Dinius, Karen` (id `4ee8a212-51e2-451f-b376-c47f84eb7675`),
  site `Main` (id `370f58aa-b6c4-47cf-acf0-c1a5e20ff811`, site code `EAST-STAR-6853`).
- Vault: added `clients/dinius/gururmm-site-main.sops.yaml` (enrollment api_key, client/site
  IDs, installer URLs) — encrypted, committed, pushed.
- KARENSLAPTOP: GuruRMM agent installed (agent id `b7ea995f-8aa8-43cf-a29a-f08a3be1860c` at
  enroll time — resolve live, UUIDs change on re-enroll). GuruScan module at `C:\GuruScan\`
  (payload downloads removed post-scan), scan logs at
  `C:\ScanLogs\KARENSLAPTOP-20260715-111559\`.
- Repo: scan results pulled to
  `projects/msp-tools/guru-scan/test-results/KarensLaptop-20260715T185338/`.

## Credentials & Secrets

- GuruRMM site enrollment key for Dinius/Main: vaulted at
  `clients/dinius/gururmm-site-main.sops.yaml` (value not reproduced here — one-time
  api_key captured at site creation).
- Vault paths read: `infrastructure/gururmm-server.sops.yaml` (RMM API admin),
  `msp-tools/screenconnect.sops.yaml` (SC API secret, via sc.py).

## Infrastructure & Servers

- **KARENSLAPTOP** — Dell Inspiron 3582 (SN F5C5723), Celeron N4000, 8GB RAM, Toshiba
  MQ04ABF100 1TB 5400RPM HDD (healthy), Win 11 Home 10.0.26200, user `azgur`, WORKGROUP,
  LAN 10.0.0.26, public 107.2.37.18, TZ Arizona. OneDrive-synced Desktop. Avast Free +
  SecureLine VPN (since 2021-02-21), Dell SupportAssist, SmartByte present.
- ScreenConnect session `b58d6904-86ef-4ec9-ac8f-1900d2b6495b` (Support session, name
  "Karen Dinius", host "Computer Guru - SysAdmin").
- GuruRMM API `http://172.16.3.30:3001`; install one-liner
  `https://rmm.azcomputerguru.com/install/EAST-STAR-6853/windows`.

## Commands & Outputs

- SC output retrieval pattern: `sc.py send-command --session <id> --command "#!ps ..." --confirm`
  then poll `sc.py session <id> --json` for EventType 70 data. `#!ps` + `#timeout=120000`
  directives work through the API.
- Slack.msix SHA256: `87360AB9A99392619B63133DBF50111E104BA599F04B21740DE16D380D723DA6`;
  signer `CN="Slack Technologies, LLC"`; HostUrl
  `https://downloads.slack-edge.com/desktop-releases/windows/x64/4.50.143/Slack.msix`.
- GuruScan result: scan_id `KARENSLAPTOP-20260715-111559`, total_threats 0,
  HitmanPro exit 0 / 0 threats / 20.43 min; Emsisoft exit -1 (killed) / 0 threats / 15.32 min.
- Emsisoft kill: RMM powershell `Get-Process a2cmd | Stop-Process -Force` → `A2CMD-KILLED`.
- Payload cleanup: removed `C:\GuruScan\downloads` (~320MB); `C:\EmsisoftCmd` not present.

## Pending / Incomplete Tasks

- **Howard to decide:** Syncro billing (customer/ticket for Dinius, Karen) — offered, awaiting reply.
- **Howard to decide:** keep or uninstall the GuruRMM agent on KARENSLAPTOP.
- **Recommended follow-up work (not yet authorized):** SSD clone (2.5" SATA), remove
  SmartByte + Dell SupportAssist, consider Avast→Defender swap, disable WhatsApp autostart.
- Emsisoft pass was intentionally cut short — full-disk Emsisoft verdict not obtained
  (HitmanPro full pass was clean; risk accepted by Howard).

## Reference Information

- Discord thread 1527011066511364106 (#tech-department, opened by Winter).
- Scan artifacts: `projects/msp-tools/guru-scan/test-results/KarensLaptop-20260715T185338/`
  (_summary.csv, HitmanPro_Scan_Log.txt, results.json, whitelist.txt).
- #dev-alerts posts: onboard+install push, Emsisoft kill, scan-complete/cleanup.
- Rolling bot log entry (earlier, Q&A phase):
  `session-logs/bot/2026-07/2026-07-15-bot-activity.md`.
- GuruScan harness: `.claude/scripts/guruscan-agent-test.sh`; skill docs consulted:
  screenconnect skill, /rmm skill, guru-scan README.
