# Cascades of Tucson — eFax & Scanner Onsite Ticket

## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

## Session Summary

Created a Syncro ticket for Cascades of Tucson to schedule onsite work. Howard is to go onsite to set up eFax on Karen's and Christin's machines, and to set up the portable scanner on both machines.

Looked up the customer in Syncro (Cascades of Tucson, customer_id 20149445), built a ticket preview, and after confirmation posted the ticket via the three-call create workflow: ticket creation, initial-issue comment (customer email suppressed), and bot alert. No appointment was scheduled — no date/time was provided.

## Key Decisions

- Assigned the ticket to Howard (user_id 1750), the tech going onsite.
- Issue Type set to "Onsite"; priority left at "2 Normal" (no urgency stated).
- Posted the initial description with `do_not_email: true` to avoid notifying the customer on creation.
- Omitted the appointment — no day/time given; left it open to add later.

## Problems Encountered

None.

## Configuration Changes

- Created: `clients/cascades-tucson/session-logs/2026-06-02-howard-efax-scanner-ticket.md`

## Credentials & Secrets

None created or discovered this session. Syncro API key (howard) is baked into the `/syncro` skill.

## Infrastructure & Servers

- Syncro PSA API base: `https://computerguru.syncromsp.com/api/v1`

## Commands & Outputs

- `GET /customers?query=Cascades` → Cascades of Tucson, id 20149445 (Meredith Kuhn, meredith.kuhn@cascadestucson.com)
- `POST /tickets` → ticket id 112006910, number #32370, status New
- `POST /tickets/112006910/comment` → comment id 416509139 ("Initial Issue")
- Bot alert posted (message_id 1511444340327583894)

## Pending / Incomplete Tasks

- Schedule the onsite appointment for #32370 (no date/time set yet).
- Onsite work itself: eFax setup on Karen's and Christin's machines; portable scanner setup on both.

## Reference Information

- Ticket #32370: https://computerguru.syncromsp.com/tickets/112006910
- Customer: Cascades of Tucson (id 20149445)
- Assigned tech: Howard Enos (user_id 1750)
