# Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 741-760

**Source:** Yealink Management Cloud Service(YMCS)_User Guide.pdf
**Pages:** 741-760 of 953
**Chunk:** 38

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Devices
Click Devices > Device Card to view the device's basic information and manage
devices.




Alarm
 Click Alarm > Alarm Card to access the alarm level and reasons.




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Click Alarm Device Card to view alarm details. Click Complete Processing if this alarm
issue has been handled.




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Feedback
Display the list of feedback issues for the meeting room, including pending and
resolved issues. Click Room Card to view details.




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Task
The task record list includes fields such as execution time, task name, task
mode, task type, execution result, and operation.




Settings
Here you can choose rooms to receive alarms and feedback in Chat; to
configure the room's alarm rule, please go Enterprise




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Chat
You can use YMCS to help you manage devices, receive device alarms, and room
feedback.




For Mobile Client
Add an integrated application
Procedure
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1. Click Apps.
2. Search YMCS for the result.
3. Click Add to add apps to the Chat.




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4. Click Log in to YMCS




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5. You can use the same features on the mobile version as on the web version.




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6. You need to enable Teams notifications to receive device alert notifications and meeting
  room feedback.




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Issue
Alarm
Introduction
When a problem occurs to the device, for example, the call failure or firmware
update failure will be reported to YMCS. You can quickly locate the problem by
viewing the alarm details and diagnosing the devices.

Procedure
Go to Alarm List
1. Sign in to YMCS.
2. Click Workspace > Issue > Alarm.
  (Optional) Select the room hierarchy in the left-side directory.




View the Alarm List
  View alarm events, alarm severity, and other information in the alarm list.
  You can filter alarms based on their severity level, including common, primary, and critical
  alarms.
  Additionally, you can filter alarms based on their status, including active, resolved, and


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  ignored alarms.

Export Alarm Records
1. In the alarm list, click Export in the top-right corner.
2. Click




  in the bottom-left corner to check the file locally.


Alarm Mute
You can enable the alarm mute feature for room devices. Once enabled, the
platform will refrain from triggering new alarms during the specified time
period.
1. In the alarm list, click Alarm Mute in the top-right corner.
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2. Click Add.




3. Set the parameters and click Save.

  💡    NOTE
       The alarm mute supports separate settings for different meeting rooms

View Alarm Details
1. In the alarm list, click Details on the right side of any alarm.




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2. Do one of the following:
    Click Active Alarms or Historical Alarms to view the corresponding alarms.




    Click Alarm card to view specific information, including Alarm ID, troubleshooting
    suggestions and so on.
    Click Complete Processing to mark it as resolved.
    Click Export to export data.




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Feedbacks
Introduction
When troubles occur on a device, on-site personnel can fill out feedback on the
device, and the feedback will be summarized in the list of YMCS for efficient
handling by administrators.

Prerequisites
The device is connected to YMCS and the corresponding enterprise. For more
information, please refer to: Connecting to YMCS.

Procedure

  💡    NOTE
       If the enterprise has subscribed to the Advanced Meeting Room Order
       and enabled Servicenow, the received feedback will be synchronized to
       the Service Now.

Go to the Feedback List
1. Sign in to YMCS.
2. Click Workspace > Issue > Feedback (Bata).
  (Optional) Select the meeting room hierarchy in the left-side directory.




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Marking as in Process
Mark the feedback as in process, indicating that someone is following up on the
issue.
1. Click on Process on the right side of any feedback and confirm in the pop-up window.
Marking as Completed
Mark the feedback as completed, indicating that the current issue has been
resolved.
1. Click on Resolved on the right side of any feedback.
2. Enter the remarks in the pop-up window and click Confirm.
Viewing Feedback
1. (Optional) Enter the feedback content in the search box for filtering.
2. Click on Active Issues / Resolved Issues to view the corresponding feedback.

General Issue
How can on-site personnel submit feedback on the device?
1. (Using MeetingBoard as an example) On the device's touchscreen, go to Device Settings >
  General > Feedback.
2. Select the urgency level of the issue and describe the problem.
3. Click Submit.



Notification
Add Notification
Introduction
You can set alarm notification strategies based on notification recipients,
notification cycles, and other dimensions. When a device triggers a relevant
alarm and the notification strategy is enabled, the designated recipients will
receive notifications via email.

Procedure
1. Sign in to YMCS.
2. Click Workspace Device > Issue > Notification > Add.




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