# Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 181-200

**Source:** Yealink Management Cloud Service(YMCS)_User Guide.pdf
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> Edit.

Download Configuration
In the configuration list, click




> Download.

Delete Configuration
In the configuration list, click




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> Delete. After deletion, the related tasks will become inactive.


Set Parameters
Introduction
You can edit the CFG parameters with the text editor and choose configuration
options with the GUI editor. After pushing the configuration to the device, the
configuration you've set will take effect on the device.

Set Parameters via Text Editor
Procedure
1. Sign in to YMCS.
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2. Click Device > Configuration > Group Configuration.
3. In the configuration list, click Editor.
4. Click Text Editor.
5. Edit parameters in the text editor. You can set the parameter template by editing the
  configuration lines. Edit in the format of key=value, with each parameter on a separate line.

  💡    TIP
       If you already have configuration files, you can set the parameters via uploading
       configuration file.


6. Click Save to create the configuration or click Save and Push to push the configuration to
  the device immediately.

Set Parameters via GUI Editor
Prerequisites
You can edit parameters via GUI Editor for one device model at a time.
Procedure
1. Sign in to YMCS.
2. Click Device > Configuration > Group Configuration.
3. In the configuration list, click Editor.
4. Click GUI Editor.
5. From the left navigation menu, select the module you need to configure. On the right side,
  set the desired parameters.

  💡    TIP
          You can click Enable All, Disable All, or Reset to perform the batch operation
          quickly.
          If the device is online, click Obtain on the right side of the configuration to get the
          current configuration from the device.
          The green bubble on the right side of the configuration item displays the number of
          configuration that have been selected.

6. Click Save to create the configuration or click Save and Push to push the configuration to
  the device immediately.


Push Configuration

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Introduction
For the devices connected to YMCS, they would not automatically obtain the
updated group configuration. Therefore, you need to push the configuration to
them. After pushing the configuration to the device, the configuration you've set
will take effect on the device.

Prerequisites
The device is connected to YMCS and in online status.

Procedure
1. Sign in to YMCS.
2. Click Device > Configuration > Group Configuration.
3. Click Push on the right side of the desired configuration.
4. Select Immediately or Scheduled Tasks to create a scheduled task and click Push.



Global Configuration
Introduction
Global configuration parameters will apply to all phone devices. You can use this
template to make common and basic configuration for phone devices.

Procedure
1. Sign in to YMCS.
2. Click Phone Device > Configuration and do one of the following:
    Click Policy and click Go under the Global Configuration module.




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    Click Global Configuration.




3. Edit parameters.
4. Make the global parameters to take effect.
    Edit parameters and click Save under the edited parameter. The device will obtain the
    edited parameters when they are powered on or reset to the factory.




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 Edit parameters and click Push Immediately. The parameters will be pushed to devices
 immediately.




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Phone Device（Alarm）
Device Authorization Status
Introduction
To ensure the data security of the device, YMCS needs to initiate an
authorization request to the device when it performs one-click export, packet
capturing, screenshot, and get call quality statistics operations on the device. The

authorization status is described as follows:

 Authorizat      Description
 ion Status

 Allowed         The device owner allows you to perform related diagnostic
                 operations.

 Unauthori       Each time you initiate a diagnostic operation request, you need
 zed             to wait for the device owner’s consent.

 Blocked         The device owner prohibits you from performing related
                 diagnostic operations.

Authorization Requirements for Basic Operations
The basic operation of the phone device, including rebooting, restoring factory
settings, updating configuration, and updating firmware, does not require
device authorization and can be used after the device is connected to YMCS.

Authorization Requirements for Phone Devices
Those diagnostic operations, including one-click export, packet capturing, and
screenshots require device authorization before they can be used. To check the
current authorization status, please click View.

General Issues

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How can I enable the one-click export/packet capturing request
for my device?
Please contact the device owner to perform the following operations to allow
the one-click export/packet capturing request. The following operations are
demonstrated using the T42U as an example. Please refer to the specific
instructions for your actual device model, as there may be differences among
different device models:
1. Go to Menu on your device.
2. Go to Security. Do one of the following:
    a. Set Packet Capture as Allowed and select Save. After that, the device allows you to
    perform one-click export or capture packets.




    a. Set Packet Capture as Unauthorized and select Save.




    b. After that, the device owner needs to allow the one-click export/packet capturing
    request each time you capture packets.

How do I enable screenshot/remote control requests for my
devices?

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For phone device, please contact the device owner to perform the following
operations to allow the screenshot request. The following operations are
demonstrated using the T42U as an example. Please refer to the specific
instructions for your actual device model, as there may be differences among
different device models:
3. Go to Menu on your device.
4. Go to Security. Do one of the following:
    a. Set Screenshot as Allowed and select Save. After that, the device allows you to take
    screenshots.




    a. Set Screenshot as Unauthorized and select Save.




    b. After that, the device owner needs to allow the screenshot request each time you take
    a screenshot.



Alarm Management
Manage Alarms
Introduction

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When a problem occurs to the device, for example, the call failure or firmware
update failure will be reported to YMCS. You can quickly locate the problem by
viewing the alarm details and diagnosing the devices.

Procedure
Go to Alarm List
1. Sign in to YMCS.
2. Click Phone Device > Alarm > Alarm List.




View the Alarm List
  View alarm events, alarm severity, and other information in the alarm list.
  You can filter alarms based on their severity level, including common, primary, and critical
  alarms.
  Additionally, you can filter alarms based on their status, including active, resolved, and
  ignored alarms.

View Alarm Details
1. Click Details on the right side of the desired alarm to view the details. The alarm details
  include the basic information (for example, the event ID, the first alarm time) and the
  detailed information (for example, the description, the troubleshooting advice.

Diagnose Devices that Generate Alarms
1. In the alarm list, do any of the following:
     Click Diagnosis on the right side of the desired alarm.

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     Click Details on the right side of the desired device and click Diagnose.
1. Quickly locate device problems by capturing packets, exporting system logs, exporting
  configuration files, etc. For more information, see Device Diagnostics.

Activate/Solve/Ignore Alarms
1. In the alarm list, do any of the following:
     Select alarms and click Activate/Resolve/Ignore to change the alarm status.
     Click the down arrow beside the status of the desired alarm and change the alarm status
     to Active/Resolved/Ignore.
     Click Details on the right side of the desired alarm and click Ignore/Resolve.

Exporting Alarm Records
1. In the alarm list, click Export in the top-right corner.
2. Click




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  in the bottom-left corner to check the file locally.

Delete Alarms
1. In the alarm list, select alarms and click Delete. Confirm your action in the pop-up window.
Alarm Configuration
For more information, see alarm notifications.


Alarm Notification
Add Notification Strategies
Introduction
You can set alarm notification strategies based on notification recipients,

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notification cycles, and other dimensions. When a device triggers a relevant
alarm and the notification policy is enabled, the designated recipients will
receive notifications via email.

Procedure
1. Sign in to YMCS.
2. Click Phone Device > Alarm > Notification > Add.




3. Edit the basic information and click Next.
    Name: Edit the notification name.
    Devices: Select All/Site/Group/Custom to specify the device range and select the
    desired devices.




4. Edit the alarm content and click Next.
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5. Edit the notification strategy.
     Period: Select the desired notification period.
     Recipient: Select the notification recipient. You can select the emails of the enterprise
     administrators or sub-accounts.




6. Click Save.



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  💡    TIP
       The notification strategy is enabled after it is added. You can disable it in the alarm
       notification list.




Manage Notification Strategies
Go to the Alarm Notification List
1. Sign in to YMCS.
2. Click Phone Device > Alarm > Notification.




View Recipients
1. In the alarm notification list, click View under the column of Recipient to enable or disable
  the alarm.

Enable/Disable Notification Strategy
1. In the alarm notification list, click




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  /




  the toggle under the column of Status to the enable or disable the alarm.

View Alarm Content
1. In the alarm notification list, click View under the column of Content to view the alarm
  content.

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Edit Alarm Notification
1. In the alarm notification list, click Edit on the right side of the desired strategy.

Delete Alarm Notification
1. In the alarm notification list, click Delete on the right side of the desired strategy and
  confirm the action in the pop-up window.



Alarm Mute
Introduction
You can enable the alarm mute feature for phone devices. Once enabled, the
platform will refrain from triggering new alarms during the specified time
period.
For more detailed information, please refer to Alarm Mute.


Alarm Rules
Introduction
You can configure trigger rules for various types of alarm events based on your
enterprise's actual alarm handling practices. This includes trigger times,
detection thresholds, and more.

Procedure
1. Sign in to YMCS.
2. Click Phone Device > Alarm > Alarm Rule.




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3. Select the desired alarm event and click Edit.
4. Configure alarm rules.

  💡    NOTE
         Only the alarm rules for editing alarm events are supported. The alarm level and
         supported product categories for alarm events are system defaults and cannot be
         edited.
         Due to the nature of different alarm events, there may be differences in the support
         for rule settings. Please refer to the actual situation.

5. (Optional) You can reset the alarm settings to the default value.
6. Click Save




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Supported Alarm Events and Their Supported Device
Models


                                                                             Primary
     Critical

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ce   cal   ter   ne    ma ba      st    set    set   set   set   ph    les   ad      te       up   s
Mo   l           |     na   ck    at                             era s       e       co       gr
de   qu    fa    re    ge   u     us    of     lo    st    tu    l     mi    fi      nf       ad   u
ls   ali   il    so    r    p     ab    fli    w     at    rn    off   c     rm      ig       e    g
     ty    ur    lv    ba         no    ne     po    us    ed    lin   lo    wa      ur       fa   a
           e     ed    ck         rm           we    ab    of    e|    w     re      at       il   e
                 em u             al           r     no    f     re    po    fa      io       ur   f
                 ail   p                             rm          so    we    il      n        e    i
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                                                                 em                  ur
                                                                 ail                 e

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