---
name: feedback-psa-default-syncro
description: Syncro is the default PSA for ticketing/billing/customers/scheduling; Autotask (/autotask) is opt-in, only on an explicit request
metadata:
  type: feedback
---

**Syncro is the default PSA.** All ticketing, billing, customers, and scheduling go through Syncro (`/syncro`) unless the user explicitly says to do something in Autotask. Only invoke `/autotask` on an explicit "in Autotask" / "autotask" request — never route generic ticket/billing/customer work to it by default.

**Why:** ACG runs both PSAs, but Syncro is the primary day-to-day system. The Autotask integration exists (creds verified, `/autotask` skill built 2026-05-27) but is secondary. Mike confirmed: "Syncro is the default for ticketing and such; [Autotask] would only be called if there was a 'do a thing in autotask' request."

**How to apply:** When a request mentions tickets/billing/customers/appointments without naming the system, assume Syncro and use `/syncro`. Reach for `/autotask` only when the user names Autotask explicitly. The `/autotask` skill is intentionally kept local/undistributed for now (not synced to other machines), reinforcing that it's opt-in. See [[feedback_syncro_billing]] for Syncro billing specifics (and [[feedback_syncro_api]], [[feedback_syncro_workflow]] for the rest).
