# Product

## Register

brand

## Users

Mix of Arizona small business owners (frustrated with IT failures, shopping for an MSP,
or delegating the IT vendor search) and office managers tasked with finding IT support.
Visitors arrive with varying urgency, from immediate crisis to early-stage comparison.
All are looking for competence, reliability, and a vendor they can trust without
hand-holding.

## Product Purpose

Arizona Computer Guru is a 20-year Tucson-based MSP serving small and mid-sized Arizona
businesses. The site converts visitors into calls or consultation requests. Success is
520.304.8300 ringing or a scheduled consultation. Secondary goal: establish credibility
for multi-city reach (Tucson, Phoenix, Prescott, Flagstaff).

## Brand Personality

Sharp, confident, modern. A polished MSP that punches above its size. Looks enterprise,
acts local. Voice is direct and expert without being cold. The company that walks in,
sizes up the problem, and handles it without drama.

## Anti-references

- Generic MSP template sites: circuit board stock photos, orange/blue defaults, identical
  card grids, rotating hero sliders. The site currently resembles this. Must not.
- Enterprise IT vendor cold/corporate aesthetics: IBM/Dell procurement energy, inhuman
  scale, jargon-heavy copy.
- Cheap small-business website builder templates: Wix/Squarespace default energy.
- Aggressive hard-sell layouts: excessive CTA repetition, oversaturated orange,
  pushiness that undercuts trust.

## Design Principles

1. Expert confidence, not loud volume. Competence speaks quietly. Authority through
   precision and restraint, not aggressive orange saturation.
2. Local anchor, regional scale. 20 years in Arizona. Rooted and real, not a national
   franchisor template.
3. Convert through trust, not pressure. The CTA earns its click by making the visitor
   feel understood. No countdown timers, no pop-up pressure.
4. Every element earns its place. Arizona businesses are practical. Clear hierarchy, no
   decorative friction, information where they expect it.
5. Look like the best IT company in Tucson, not a generic IT company. A visitor should
   not mistake this for any other MSP site.

## Accessibility & Inclusion

WCAG AA minimum. Standard contrast and keyboard navigation. Honor prefers-reduced-motion
for all animations.
