## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

## Session Summary

Barbara Bardach reported she could not attach PDFs to emails or open Dropbox. She had
reinstalled the Dropbox client herself, which created a fresh Dropbox folder and left her
original folder behind under a renamed path. The request had two parts: stand up her account
in GuruRMM (she had no client record) and install the agent on her machines, then resolve the
Dropbox problem.

First set up GuruRMM. Confirmed no existing Bardach client via `rmm-search.sh`, then pulled her
canonical name from Syncro ("Bardach, Barbara", customer 3011084) to match the fleet's
`Lastname, Firstname` convention. Created the client + "Main" site (site_code DARK-WOLF-8508),
captured the one-time enrollment key, encrypted it to the vault, verified the decrypt roundtrip,
and pushed. Located her machines in ScreenConnect (BCB-OFFICE26 and LAPTOP-E5EKEJT8 both online;
BCB-OFFICE2023 and TRAVEL_PC dead since Feb 2026). Pushed the GuruRMM agent to both live machines
via SC `send-command` using the site-preconfigured install one-liner; both self-enrolled into
Bardach, Barbara / Main and reported online within ~40s.

For Dropbox, ran a read-only diagnostic on the laptop confirming two folders both created that
morning: the new `C:\Users\Barbara\Dropbox` (default location, actively syncing per info.json)
and the renamed `olddropbox`. Howard had already done the hands-on remediation out-of-band:
renamed/moved the old folder, started the fresh sync at the default location, cleared Windows
Quick Links (which still pointed at the dead path and would have caused her to save into an
un-backed-up location), and installed/activated her paid Adobe software. Sync was in progress,
estimated 4-5 hours.

Closed out in Syncro: created ticket #32528, documented the initial issue and resolution
(customer-visible), billed 0.5h remote labor against her prepaid block (16.75 -> 16.25 hrs,
invoice #1651008153 nets $0.00), set the block-hours invoice note, marked the ticket Invoiced
then Resolved, and posted bot alerts at each write.

## Key Decisions

- Named the RMM client "Bardach, Barbara" to exactly match the Syncro customer name and the
  fleet's existing `Lastname, Firstname` convention (Wolkin, Robert / Shinn, Sharon).
- Deployed the agent via ScreenConnect `send-command` rather than emailing an installer — both
  target machines were already in SC and online, so the site one-liner self-enrolls with no
  staging/reassign step.
- Skipped the two stale SC sessions (BCB-OFFICE2023, TRAVEL_PC) — offline since Feb 2026, the
  queued command would never run.
- Billed against the prepaid block (0.5h) per standard flow; invoice nets $0.00 and debits the
  block. Confirmed the debit by re-reading customer.prepay_hours (16.25).
- Dropped the RMM-enrollment mention from the customer-visible resolution note (internal setup,
  not something she requested); kept the note focused on Dropbox + Adobe.
- Stopped the deeper folder-content diagnostic once Howard confirmed the data was already
  syncing and the remediation was done — no need to keep probing.

## Problems Encountered

- Syncro's asset list for Bardach was stale (showed BCB-OFFICE2023, SHB-OFFICE, an old Surface
  tablet) and did not include the current machines; the live machine list came from ScreenConnect
  + the prior M365 device registrations instead.
- Initial `/rmm ps` diagnostic tail cut off the useful stdout and surfaced only PowerShell
  CLIXML progress-stream noise on stderr (not a real error) — re-fetched full stdout via
  `GET /api/commands/<id>`.

## Configuration Changes

- **Created (vault):** `D:/vault/clients/bardach/gururmm-site-main.sops.yaml` — GuruRMM Main site
  enrollment key, encrypted (7 ENC fields), decrypt-verified, committed + pushed (vault commit
  fb11960).
- **Created (this log):** `clients/bardach/session-logs/2026-07/2026-07-10-howard-rmm-onboard-dropbox-resync.md`
- No repo code changes.

## Credentials & Secrets

- GuruRMM Bardach Main site enrollment key: stored at vault `clients/bardach/gururmm-site-main.sops.yaml`
  (fields client_id, site_id, site_code, api_key, installer_url, msi_url). Not reproduced here —
  read via `vault.sh get clients/bardach/gururmm-site-main.sops.yaml`.

## Infrastructure & Servers

- **GuruRMM client:** Bardach, Barbara — client_id `a10a6c64-3446-405e-a20e-d8815d8104d9`
- **Site:** Main — site_id `9950a936-6ad1-4e35-9b93-038a1693fd3f`, site_code **DARK-WOLF-8508**
- **Enrolled agents (Bardach, Barbara / Main):**
  - LAPTOP-E5EKEJT8 (Surface Book, Windows) — agent_id `d9cd756b-015f-4db0-9286-7907b1fe868e` — the Dropbox machine
  - BCB-OFFICE26 (Windows) — agent_id `e0ad1c3f-2b19-491f-bbf1-4657b4eee058`
- **ScreenConnect sessions:** LAPTOP-E5EKEJT8 `6cf657fb-8aa6-4ba8-ba3b-9123e583ebe3`,
  BCB-OFFICE26 `82c6480d-5db0-4cb0-8dfd-53c82139518b` (stale: BCB-OFFICE2023
  `e8540709-ac20-4dee-bb1c-4a16a2b641ca`, TRAVEL_PC — both offline since Feb 2026)
- **M365 tenant (reference):** bardach.net `dd4a82e8-85a3-44ac-8800-07945ab4d95f`
- **Dropbox state on laptop:** new root `C:\Users\Barbara\Dropbox` (default, syncing, Pro,
  host 20594391491); renamed original `C:\Users\Barbara\olddropbox`; client v262.3.3056.

## Commands & Outputs

- `rmm-search.sh -c "Bardach, Barbara"` after deploy → both agents online.
- Agent enroll poll: 1 agent at 08:23:29, 2 at 08:23:52 (~40s to full enrollment).
- Prepay verify: `GET /customers/3011084` → prepay_hours 16.75 before, 16.25 after invoice.
- Invoice: `POST /invoices` → id 1651008153, total 0.0 (block-applied).
- Agent deploy one-liner (SC): `iex (irm 'https://rmm.azcomputerguru.com/install/DARK-WOLF-8508/windows')`
  wrapped in a TLS1.2 powershell -Command.

## Pending / Incomplete Tasks

- **Dropbox resync in progress** (~4-5h from ~08:12 AM PT 2026-07-10). Should complete on its own;
  PDF attach + Dropbox open resolve once sync finishes.
- **Watch item:** laptop had 9 `Dropbox.exe` processes during the diagnostic — normal for a large
  initial sync, but first thing to check if she reports Dropbox still won't open after sync settles.
- **Cleanup (deferred):** `olddropbox` can be removed once the new sync is confirmed 100% complete
  and data verified intact. Not done this session.
- **ScreenConnect tag hygiene:** her SC sessions are inconsistently tagged (CP1 "Bardach, Barbara"
  on the old box vs bare "Bardach" on the live ones) — could normalize via `set-properties`.
- **Syncro asset hygiene:** BCB-OFFICE2023 and the old Surface tablet are retired; candidates to
  archive in Syncro (UI-only, no API).

## Reference Information

- **Syncro ticket:** #32528 (id 113702446) — Resolved — https://computerguru.syncromsp.com/tickets/113702446
- **Syncro customer:** Bardach, Barbara — id 3011084
- **Syncro invoice:** #1651008153 — total $0.00 (0.5h remote labor, prepay-applied)
- **Vault commit:** fb11960 (clients/bardach/gururmm-site-main.sops.yaml)
- **RMM install page:** https://rmm.azcomputerguru.com/install/DARK-WOLF-8508
- **Prior Bardach reports:** clients/bardach/reports/2026-06-05-account-investigation-mfa-enforcement.md,
  clients/bardach/reports/2026-07-02-barbara-account-check.md
