# Cascades of Tucson — Ticket Update, Billing & Vault

## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech

---

## Session Summary

This session focused on reconciling the Cascades of Tucson Syncro ticket (#32303) with actual migration work completed, billing for Megan Hiatt's domain join, and vaulting her credentials.

The migration plan file (`C:\Users\Howard\.claude\plans\wise-discovering-panda.md`) was reviewed to identify all completed work since the last ticket update. All 11 existing ticket comments were fetched and compared against the plan to detect any duplicate content before adding new notes. The 2026-05-22 "Resolution" comment already covered the cascadesDS investigation, GPO ILT fixes, fdeploy1.ini flag change, Ashley Jensen domain join, and RECEPTIONIST-PC domain join. Lauren Hasselman had her own 2026-05-23 comment. The only work not yet in the ticket was Megan Hiatt's domain join completed earlier today (2026-05-27).

A comment was posted to ticket #32303 documenting the Megan Hiatt (Marketing) domain join: ProfWiz migration from local "Megan Hiatt" to CASCADES\Megan.Hiatt (OU=Marketing), home folder creation on CS-SERVER with correct ACL and all five subfolders, addition to SG-FolderRedirect, manual data move from old local profile to server share, and GuruRMM agent confirmed online.

The migration plan file was updated: save point bumped to session 8, Megan Hiatt removed from the "Next action when resuming" list, a completed checkbox added to the phases checklist with vault path noted, and prepay balance updated to ~24.25h. Billing of 0.5h remote was applied to ticket #32303 using Labor - Remote Business (product 1190473) against the prepaid block — invoice #1650440552 posted at $0.00. Megan Hiatt's domain password was vaulted at `clients/cascades-tucson/megan-hiatt.sops.yaml`.

---

## Key Decisions

- **Created a separate session log file** rather than appending to `2026-05-27-howard-wiki-review.md` — the wiki review and ticket/billing work are distinct topics; separate files keep context cleaner for future searches.
- **Only posted Megan Hiatt comment** — all other 2026-05-22 and 2026-05-23 work was already documented in prior ticket comments. Checked all 11 comments before drafting to avoid duplicates.
- **Excluded Lauren Hasselman from the ticket update** — she already has her own comment from 2026-05-23.
- **Excluded NEXT STEPS and SG-FolderRedirect member list from ticket comment** — internal tracking detail that belongs in the plan file, not the customer-facing ticket.
- **0.5h billed for Megan Hiatt** — prepaid customer, invoice posts at $0.00, 0.5h deducted from block (24.75h → ~24.25h remaining).

---

## Configuration Changes

- `C:\Users\Howard\.claude\plans\wise-discovering-panda.md` — save point updated (session 7 → session 8), Megan Hiatt removed from next actions, completed checkbox added with vault path, prepay balance updated, status note updated
- `D:/vault/clients/cascades-tucson/megan-hiatt.sops.yaml` — created and SOPS-encrypted

---

## Credentials & Secrets

- **Megan Hiatt domain account:** CASCADES\Megan.Hiatt / `4PazCas$07`
- **UPN:** megan.hiatt@cascadestucson.com
- **Vault:** `clients/cascades-tucson/megan-hiatt.sops.yaml`

---

## Infrastructure & Servers

- **CS-SERVER:** D:\Homes\Megan.Hiatt created with Desktop/Documents/Downloads/Music/Pictures subfolders, ACL set to CASCADES\Megan.Hiatt
- **Cascades M365 tenant:** cascadestucson.com / `207fa277-e9d8-4eb7-ada1-1064d2221498`
- **Cascades prepay remaining:** ~24.25h (was 24.75h before this billing run)

---

## Commands & Outputs

```bash
# Ticket comment posted
POST /tickets/110680053/comment → comment.id: 413688462

# Line item added
POST /tickets/110680053/add_line_item → id: 42613818
  product_id: 1190473, qty: 0.5, price_retail: 150.00, taxable: false

# Invoice created
POST /invoices → invoice.id: 1650440552, total: 0.0  (prepaid — 0.5h deducted from block)

# Vault encryption verified
grep "4PazCas" megan-hiatt.sops.yaml → 0 matches (no plaintext)

# Bot alert
[OK] post-bot-alert: posted to #bot-alerts (message_id=1509413091635626014)
```

---

## Pending / Incomplete Tasks

- **Ashley Jensen (DESKTOP-U2DHAP0):** verify Desktop/Documents/Downloads point to \\CS-SERVER\Homes\Ashley.Jensen — folder redirection did not apply cleanly on join, data moved manually
- **RECEPTIONIST-PC:** verify Q:/W: drives + FrontDesk printer deploy on next login
- **NURSESTATION-PC:** HIPAA auto-lock GPO (~10 min idle) — not yet applied
- **Nurses credential vault:** `clients/cascades-tucson/nurses-shared.sops.yaml` (password: Nurse8863171!) — not yet created
- **Entra Connect:** add OU=Administrative to sync scope + UPN suffix updates for Administrative OU users
- **Phase 3 domain joins:** DESKTOP-KQSL232 (Lois Lane/CareTakers — blocked on user cooperation via John Trozzi), CHEF-PC, SALES4-PC, MDIRECTOR-PC
- **M365 licensing:** relicense 31 users Business Standard → Business Premium (31 SPB seats free — time-sensitive)
- **Break-glass accounts:** breakglass1-csc@ and breakglass2-csc@ not yet created

---

## Reference Information

- **Syncro ticket:** https://computerguru.syncromsp.com/tickets/110680053 (ticket #32303)
- **Syncro customer ID:** 20149445
- **Migration plan file:** `C:\Users\Howard\.claude\plans\wise-discovering-panda.md`
- **Invoice:** #1650440552 (Megan Hiatt 0.5h remote, $0.00 prepaid)
- **Vault entry:** `clients/cascades-tucson/megan-hiatt.sops.yaml`
- **GuruRMM Megan Hiatt agent:** 14ff2427 (hostname "megan", Win11 23H2)
