---
type: client
name: lens-auto-brokerage
display_name: Len's Auto Brokerage
last_compiled: 2026-06-17
compiled_by: HOWARD-HOME/claude-main
sources:
  - clients/lens-auto-brokerage/docs/overview.md
  - clients/lens-auto-brokerage/docs/billing-log.md
  - clients/lens-auto-brokerage/docs/gururmm-deployment.md
  - clients/lens-auto-brokerage/docs/issues/log.md
  - clients/lens-auto-brokerage/PROJECT_STATE.md
  - clients/lens-auto-brokerage/session-logs/2026-06/2026-06-17-howard-deskman-crash.md
  - session-logs/2026-06-01-howard-client-status-and-qwm.md
  - session-logs/2026-05-22-recovered-add-client-for-swanson-len-in-rmm.md
  - session-logs/2026-04-16-howard-client-docs-import.md
backlinks: []
---

# Len's Auto Brokerage

Auto brokerage in Tucson, AZ. Workgroup environment (no AD domain) of ~8 active Windows
endpoints plus one production server, managed by ACG. Defining current concern: a legacy
Windows Server 2008 box (lab-server) still in service and overdue for decommission, with
Deskman and QuickBooks data slated to move to the new Server 2019 box.

## Profile
- **Contract type:** Managed — recurring monthly ($190.87/mo) plus prepaid hour block and ad-hoc project/break-fix labor
- **Key contacts:** 520-247-1089, 520-318-1040 (names not in Syncro — verify). Known staff (from managed endpoints): Becky, Josh, Dawn, Madonna.
- **Billing rate:** (verify — check Syncro labor line items)
- **Hours remaining (prepaid):** 4.25 hrs as of 2026-06-17 (Syncro). Note: 11.0 block hours moved to "AT" on 2025-08-19.
- **Syncro customer ID:** 3289131
- **Managed devices (Syncro assets):** 15 (8 enrolled & online in GuruRMM)
- **Active ticket:** None open in Syncro as of 2026-06-17

## Infrastructure

### Servers & Services
| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| LAB-SVR (Syncro: LENS-SV; old name DESKTOP-BMBTQLI) | 192.168.1.81 | Current production server | Windows Server 2019 Std (10.0.17763) | HPE ProLiant MicroServer Gen10 Plus v2, SN 3M1D1T12PD, 16GB RAM. Server 2019 installed 2026-04-15; enrolled in GuruRMM 2026-06-01. One box, three names. Deskman + QuickBooks migration target. |
| LAB-SERVER (lab-server) | 192.168.1.241 | OLD server — EOL, to decommission | Windows Server 2008 SP2 (6.0.6002) | HP ProLiant ML310e Gen8 v2, SN MX253500HB, Xeon E3-1220 v3. WORKGROUP. EOL since Jan 2020. Still powered; currently runs Deskman + QuickBooks. GuruRMM agent will NOT install (pre-TLS1.2 / UCRT) — decommission instead. |

### Managed Endpoints (GuruRMM — 8 online)
DESKTOP-0J55V6L (Win11 Home), DESKTOP-JDQMLCE (Win11 Pro), EV-DAWG (Win11 Pro),
Josh-Lens (Win11 Pro), LAB-Becky (Win10 Pro), LAB-DAWN (Win11 Pro), LAB-MADONNA (Win11 Pro),
LAB-SVR (Server 2019). Offline >2mo / Syncro-removed (no action): DESKTOP-LJ825H1, LAB-005252, MATT, PARKER.

### Network
- **ISP / WAN:** 174.77.67.237
- **LAN:** 192.168.1.0/24
- **Domain:** None — WORKGROUP

## Access
- **Remote access:** ScreenConnect (present on endpoints; primary remote method — no AD/GPO)
- **RDP (lab-server):** enabled 2026-04-13 (`fDenyTSConnections=0`); modern-client RDP fails with 0x800706be (CredSSP/TLS incompatibility on Server 2008)
- **GuruRMM:** client `bc76984f-8dc9-42e7-b978-c8def1143144`, site "Main" `d8f69cd8-5c42-43bc-ae45-9cc6078d37fb`, site/enrollment code `UPPER-STAR-2820`
- **Vault path:** `clients/lens-auto-brokerage.sops.yaml`

## Patterns & Known Issues
- **EOL Server 2008 (lab-server) still in production** — the central risk. No security updates for 6+ years; hosts Deskman + QuickBooks pending migration. GuruRMM agent cannot run on it; it is monitored only by being left until decommission.
- **RDP to lab-server fails (0x800706be)** — CredSSP/TLS layer mismatch between modern clients and Server 2008; expect local-console or legacy security-layer work.
- **Deskman transient update crash** — Deskman `gui.exe` (.NET) can throw `System.UnauthorizedAccessException` (CLR20r3) when opened mid-update; clears on its own once the updater finishes. If it does NOT clear, treat as a permissions/ACL issue (grant Modify on the program/data folder or relocate data to ProgramData).
- **One box, three names** — LAB-SVR (GuruRMM) = LENS-SV (Syncro) = DESKTOP-BMBTQLI (old doc). Confirmed same physical server (SN 3M1D1T12PD, IP .81). Avoid re-investigating as separate machines.
- **"Swanson, Len" is a SEPARATE RMM client** — a personal/home account for the owner (RMM client `607ab79d`, site "Home"), distinct from this business. Do not conflate.

## Active Work
- No open Syncro tickets as of 2026-06-17.
- **Open project — Deskman + QuickBooks migration** off lab-server (2008) to LAB-SVR (2019), then decommission the 2008 box. High priority (security/compliance).
- GuruRMM deployment is COMPLETE & RECONCILED (8 agents online); optional straggler catch via site walkthrough + self-installer (`UPPER-STAR-2820`).

## History Highlights
- **2026-04-13** — Client onboarded: folder/docs created, server inventory taken, RDP enabled on lab-server; CredSSP RDP failure diagnosed; Deskman + QuickBooks migration scoped.
- **2026-04-15** — DESKTOP-BMBTQLI rebuilt as Windows Server 2019 (now LAB-SVR), becoming the production server.
- **2026-06-01** — GuruRMM deployment via ScreenConnect completed and reconciled against Syncro assets (8 endpoints online). Confirmed LAB-SVR = LENS-SV = DESKTOP-BMBTQLI. lab-server confirmed un-enrollable.
- **2026-06-17** — Deskman crash (UnauthorizedAccessException) on lab-server reported by Becky; root-caused as transient mid-update file lock; self-resolved, no fix applied.

## Backlinks
*(none yet)*
