Legal & Compliance

# Terms of Service

ComputerGuru — AI Remediation Application • Effective April 20, 2026

These Terms of Service govern access to and use of the ComputerGuru — AI Remediation application (Microsoft Entra App ID: `fabb3421-8b34-484b-bc17-e46de9703418`), a multi-tenant Microsoft Graph API application operated by Arizona Computer Guru LLC ("ACG"). By granting admin consent to this application, the consenting organization agrees to these terms.

01

## Authorized Use Only

This application is an internal MSP security tool operated exclusively by Arizona Computer Guru LLC. It is not a commercial product and is not licensed to third parties. Access to the application's credentials, tooling, and client session data is restricted to credentialed ACG technicians.

Unauthorized use is prohibited. Any attempt to access, replicate, reverse-engineer, or misuse this application outside of an authorized ACG service engagement is a violation of these terms and may violate applicable computer fraud and data protection laws.

02

## Client Admin Consent

The application accesses client Microsoft 365 tenants exclusively through Microsoft admin consent, granted by the client organization's global administrator through the standard Microsoft Entra admin consent flow. By completing the consent process, the consenting organization:

- Confirms they are a global administrator or have been delegated authority to grant admin consent on behalf of their organization
- Authorizes ACG technicians to access the data types listed in the Privacy Policy for the purpose of security investigation and authorized remediation
- Understands that this authorization may be revoked at any time through the Microsoft Entra admin center

ACG will not access a client tenant through this application without a prior service agreement or explicit client request for a security investigation.

03

## Scope of Use

ACG agrees to use this application only for the following purposes on behalf of the consenting organization:

- Performing security investigations to identify account compromise, unauthorized access, or malicious configuration changes
- Detecting and documenting malicious inbox rules, forwarding, OAuth grants, or other indicators of breach
- Executing authorized remediation actions (such as session revocation or rule removal) at the explicit request of the client organization
- Producing written investigation reports for delivery to the client

ACG will not use this application to access tenant data for any purpose outside of an active, authorized service engagement with the consenting organization.

04

## Data Handling & Third Parties

ACG does not share, sell, license, or transmit client Microsoft 365 data obtained through this application to any third party. Specifically:

- Raw API data is processed locally within the ACG technician's session and is not uploaded to any external platform
- Investigation reports may be stored in ACG's secure internal systems as part of the client service record
- No client tenant data is used for any purpose other than the service engagement for which consent was granted
- ACG's internal data handling practices are governed by our broader client service agreement and applicable data protection obligations

05

## Revoking Access

The consenting organization may revoke this application's access to their tenant at any time without notice to ACG. To revoke:

- Sign in to the Microsoft Entra admin center (entra.microsoft.com) as a global administrator
- Navigate to Enterprise Applications
- Search for ComputerGuru AI Remediation
- Select the application and click Delete or Disable

Revocation takes effect immediately. ACG will no longer be able to obtain tokens for the tenant after consent is revoked.

06

## Disclaimer of Warranties

The ComputerGuru AI Remediation application is provided "as-is" for MSP security operations. Arizona Computer Guru LLC makes no warranty, express or implied, regarding the completeness, accuracy, or fitness for a particular purpose of any investigation findings produced by this tool.

Security investigations reflect data available at the time of the investigation. ACG is not liable for security incidents that occur before, during, or after an investigation, or for any damages arising from reliance on investigation findings.

07

## Governing Law

These terms are governed by the laws of the State of Arizona. Any disputes arising from the use of this application shall be subject to the jurisdiction of the courts of Pima County, Arizona.

08

## Contact

Questions about these terms or about how this application is used on your behalf:

Arizona Computer Guru LLC

Email: mike@azcomputerguru.com

Phone: (520) 526-9974

Website: azcomputerguru.com