# Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 101-120

**Source:** Yealink Management Cloud Service(YMCS)_User Guide.pdf
**Pages:** 101-120 of 953
**Chunk:** 6

---

 Yealink Management Cloud Service(YMCS) U...

 Description            Value Range

 Alarm events           Bad call quality
                        Registration failure
                        Device offline
                        DECT Manage backup…

 MAC address            usually 12 hexadecimal numbers, format may be
                        01:23:45:67:89:AB; may also be af0001000817. Letters
                        are case-insensitive.

 Alarm level            Common
                        Primary
                        Critical

 Device name            /

 Model name             Unprocessed Processing

 Product type name      SIP phone
                        SC-DECT phone
                        SC-DECT phone
                        Teams phone…

 Public IP address      /

 Private IP address     /

 Site name              /

 First alarm time       /

 Last alarm time        /

 Alarm process          Resolved
 status                 Ignored

 Alarm process time     /

Examples
 Query active alarms
                                                                        19 / 274
  Yealink Management Cloud Service(YMCS) U...

 Query active alarms for devices that are offline or have registration failures
 Query the historical alarms that have been resolved

  💡   NOTE
      Only phone and conference room equipment support this command.
      Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query; they
      are not permitted to perform active/history alarm queries.




M7 Query and Generation
M7 statements are used for device configuration in the format of Key=Value, e.g.,
screensaver.timeout=30, lang.gui=English

 Description                                         Value Range

 Device Model                                        /

Examples:
 Generate config, open screensaver, model is MeetingBoard 65
 Query m7, screensaver.enable=1, model is MeetingBoard 65
 Generate config, open screensaver and set wait time to 60, model is
 Meetingboard 65

  💡   NOTE
      This command requires specific device models to be executed, such as MeetingBoard 65 and
      SIP-T54W.


Device Query/Associated Device Query

 Description                   Value Range

 MAC address                   usually 12 hexadecimal numbers, format may be
                               01:23:45:67:89:AB; may also be af0001000817.
                               Letters are case-insensitive.

 Device status                 Pending


                                                                                        20 / 274
Yealink Management Cloud Service(YMCS) U...

                         Offline
                         Online

Device name              /

Current account          Registered
status                   DND
                         Unregistered
                         Unknown

Account information      /

Public IP address        /

Private IP address       /

Unique SN code of        /
the device

VPN active status of     Active
the device               Inactive

VPN IP of the device     /

Site name                /

Device model name        /

Device firmware          /
version

Active status            Active
                         Inactive

Last report time of      /
the device

Yealink USB Connect      /
or YUC

Device software          /


                                              21 / 274
 Yealink Management Cloud Service(YMCS) U...

 name

 Software version

 Peripheral device               All Online
 status                          Partially Online
                                 All Offline

Examples:
 Query device with firmware version 328.32.255.0
 Query devices with mac 249ad85a465d
 Query model Meetingboard 65 device

 💡      NOTE
        Sub-admins are only supported for Knowledge Q&A and M7 configuration queries; they do
        not support executing device queries or associated device queries.


Reboot, Reset

 Desc       Value Range
 ript
 ion

 Exec       Immediate
 ution      One-time task
            Daily
 cycle      Every Week
            Every Month

 Exec       /
 ution
 time

 Days       /
 of
 exec

                                                                                         22 / 274
 Yealink Management Cloud Service(YMCS) U...

 utio
 n

 Devic      The query conditions are the same as the query device, and batch
 e          device execution is supported, but the scope of device execution
 info       must be clearly defined, such as device status, MAC address, etc.
 rmat
 ion

Examples:
 Restart online devices
 Restart online devices at 4:00 AM on the 1st of every month
 Restart online devices at 12:00 PM every Wednesday and Thursday

 💡      NOTE
        Sub-admins are only supported for Knowledge Q&A and M7 configuration queries; they do
        not support executing restart, reset. If the execution time of a task is not specified, it will
        default to immediate execution.


Device Diagnosis

 Descripti          Value Range
 on

 Diagnostic         One click export
 tool               Packet capture
                    Export system log
                    Export configuration file
                    Configuration backup
                    Network detection
                    Screen capture
                    Remote control
                    Health check

 Device             The query conditions are the same as the query device, and

                                                                                                     23 / 274
 Yealink Management Cloud Service(YMCS) U...

 informati      batch device execution is supported, but the scope of device
 on             execution must be clearly defined, such as device status, MAC
                address, etc.

Examples:
 Export system logs for the device with the IP address 192.168.1.1
 Perform packet capture for the device with MAC af0021017800

 💡    NOTE
      Sub-administrators are only allowed to use the knowledge Q&A and M7 configuration query.


Update Configuration

 Description        Value Range

 Configuratio       Requires device configuration modification, can be M7
 n                  statements, in the format of Key=Value, e.g.,
                    screensaver.timeout, screensaver.timeout=30, lang.gui; or
                    configuration function description, e.g., enable screensaver,
                    screensaver wait time 20s

 Device             parameters same as the device query, only support single
 information        device configuration modification or same model device
                    configuration modification

Examples:
 Update device config, switch tracking mode to auto frame for MAC
 af0021017800
 Update device config, set device with MAC af0021017800 to automatically
 answer calls when headset boom is pulled out
 Update configuration with diagnose.type=123 for model SIP-T54W

 💡    NOTE
      Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query; sub-
      administrators do not support configuration updates.


                                                                                        24 / 274
  Yealink Management Cloud Service(YMCS) U...

Only for redirection
The following features only support intention recognition, and will redirect to
the corresponding function page after intention recognition
 Update firmware
 Add device
 Query or modify alarm notifications or alarm rules
 Enterprise Information Query




                                                                           25 / 274
  Yealink Management Cloud Service(YMCS) U...




Phone Devices（Device）
Add Phone Device
Add a Device
Introduction
If you use the following methods to connect devices to YMCS, the devices will be
automatically added to the corresponding device list:
  Use auto-provisioning server and specify an enterprise ID in the CFG file.
  Use DHCP Option and specify an enterprise ID in the CFG file.

Otherwise, you need to add or import devices to the device list manually.
For more information, see add a single device or import a batch of devices.


Import Devices
Introduction
If you want to add devices or modify device information quickly, you can import
them in batches. You need to download the template, add devices in batch, or
export the devices, edit the device information, and then import the file into
YMCS.

Prerequisites
Before importing the device, you need to pay attention to the following points:
  The maximum number of accounts that can be added varies depending on the device
  model. If the limit is exceeded, the account exceeding the limit will not be added
  successfully by default.
  If the MAC addresses filled in the template have been added to the platform, the original
  information of the devices will be updated according to the information in the template
  after import.
  If the MAC addresses filled in the template have been added to the platform but the
  account information in the template is empty, the original binding relationship will not be


                                                                                        26 / 274
  Yealink Management Cloud Service(YMCS) U...

  released.

For more information, see import devices.


Manage Phone Devices
View the Phone Device List
Procedure
1. Sign in to YMCS.
2. Click Phone Device > Device > Device List.




3. Do one of the following:
    View device information such as MAC, model number, etc.; you can click




                                                                             27 / 274
  Yealink Management Cloud Service(YMCS) U...




    and select the fields to display.
    Click Advanced to customize the filtering criteria to find devices; you can also click Save
    Search Label to save the filtering criteria as a tag for subsequent use.
    In the Label field, click a label to view information about all devices under that label.
    In the Label field, click More > Label Management to sort, edit, and delete labels.



Operations on the Phone Device List
Go to the Phone Device List
Procedure
1. Sign in to YMCS.
2. Click Phone Device > Device > Device List.




                                                                                         28 / 274
   Yealink Management Cloud Service(YMCS) U...




Import Devices
For more information, see importing devices.

Export Devices
Introduction
You can export the basic information of devices in the list with one click.
Procedure
1. (Optional) In the phone device list, select the device filter to select the devices you want to
  export.
2. Click Export.
3. Click




                                                                                           29 / 274
  Yealink Management Cloud Service(YMCS) U...




  in the bottom-left corner to check the file locally.

Go to Manual Site Setting List
Procedure
1. In the phone device list, click




                                                         30 / 274
  Yealink Management Cloud Service(YMCS) U...




  > Manual Site Setting List. For more information, see Manual Site Setting List.




Edit Device Information
Procedure
1. In the phone device list, click


                                                                                    31 / 274
  Yealink Management Cloud Service(YMCS) U...




  > Edit to edit the device information.




View Device Details
Procedure
1. In the phone device list, click any device name. For more information, see phone device
  details.


                                                                                      32 / 274
  Yealink Management Cloud Service(YMCS) U...

Diagnose Devices
Procedure
1. In the phone device list, do one of the following:




    Click Diagnosis on the right side of the desired device.
    Select devices and click Diagnosis.
2. Quickly locate device problems by capturing packets, exporting system logs, exporting
  configuration files, etc. For more information, see diagnose devices.

Set Configuration Parameters
Procedure
1. In the phone device list, click Configuration to set configuration parameters for the device.

Delete Devices
Procedure
1. In the phone device list, do one of the following:

  💡    NOTE
       Platform-related data (except operation logs) will be erased after deletion and cannot be
       recovered.


    Click




                                                                                             33 / 274
Yealink Management Cloud Service(YMCS) U...




 > Delete on the right side of the desired device.
 Select devices and click




                                                     34 / 274
  Yealink Management Cloud Service(YMCS) U...

    > Delete.




Update Configuration
Procedure
1. In the phone device list, select devices and click Update Configuration.
2. In the pop-up window, select the content you want to update. For more information, see
  configuration management.
3. Select Immediately or Scheduled Tasks to create a scheduled task and click Confirm.




Update Firmware
Procedure
                                                                                    35 / 274
  Yealink Management Cloud Service(YMCS) U...

1. In the phone device list, select devices and click Update Firmware.
2. In the pop-up window, select the firmware version. For more information, refer to firmware
  management.
3. Select Immediately or Scheduled Tasks to create a scheduled task and click Confirm.

  💡    NOTE
       If the device has an associated accessory, you can also select whether to update the firmware
       for the accessory in the pop-up window.


Push Resource Files
Procedure
1. In the phone device list, select devices and click Update Resource File.
2. In the pop-up window, select the resource file. For more information, refer to other
  resource management.
3. Select Immediately or Scheduled Tasks to create a scheduled task and click Confirm.

Set Sites
Procedure
1. In the phone device list, select devices and click




                                                                                             36 / 274
  Yealink Management Cloud Service(YMCS) U...




  > Site Settings.
2. Select the site to which you want the device to belong in the pop-up window and click
  Confirm.

  💡    NOTE
       After confirmation, the device will be automatically added to the device list of the selected
       site.


Move Devices to a Group
Procedure
1. In the phone device list, select devices and click



                                                                                             37 / 274
  Yealink Management Cloud Service(YMCS) U...




  > Grouping.
2. Select the group to which you want the device to belong in the pop-up window and click
  Confirm.

Reboot
Procedure
1. In the phone device list, select devices and click




                                                                                    38 / 274
