---
type: client
name: desert-rv-center
display_name: Desert RV Center
last_compiled: 2026-07-08
compiled_by: Howard-Home/claude-main
sources:
  - clients/desert-rv-center/session-logs/2026-07/2026-07-08-howard-becky-zerotier-rdp-restore.md
  - session-logs/2026-06-04-howard-syncro-billing.md
backlinks:
  - lens-auto-brokerage
---

# Desert RV Center

## Profile
- **Contract type:** Break-fix, plus a monthly recurring service invoice ($213.35/mo — managed/backup service line).
- **Syncro customer ID:** 19357852
- **Location:** 86 East Redwing Lane, Huachuca City, AZ
- **Key contacts:**
  - Alicia — alicia@desertrvcenter.com (primary; remote user on DESKTOP-LBO396F). Phone (verify — Syncro contact names blank).
  - Additional phones on file: 520-628-7500 (QBO), 520-940-6574, 520-247-1089, 520-732-9878 (verify owners).
- **Billing rate:** ~$150/hr remote (recent break-fix labor lines); onsite (verify — likely $175/hr).
- **Hours remaining (prepaid):** none — no prepaid block (Syncro `prepay_hours` null).
- **Managed devices (Syncro assets):** 6
- **Active ticket:** none open (as of 2026-07-08).

## Infrastructure

### Servers & Services
| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| DRV-BECKY | LAN 10.0.0.165 / ZeroTier 172.29.196.107 | Hyper-V VM; RDP target for remote users | Windows | Domain DESERTRV.local. Host firewall exposes ONLY 3389 (WinRM/RPC/SMB closed). RDP enabled. GuruRMM agent 921b569e-9807-4396-8e6c-53f3d1410442. ~8GB RAM. |
| DESKTOP-LBO396F | ZeroTier 172.29.254.82 | Alicia's remote workstation | Windows | Connects to DRV-BECKY via "Remote" RDP desktop shortcut over ZeroTier. GuruRMM agent 0a3f6f6e-18be-483a-b422-888c350fc2a7. |
| DESKTOP-AK2KPOB | LAN 10.0.0.189 | On-site desktop | Windows | Domain DESERTRV.local. NOT a ZeroTier member. GuruRMM agent 8605d665-f598-4d8a-8ea0-c75b57491a75. |
| (server — verify host) | (verify) | Hyper-V host / file server (VHD expanded 2026-06) | Windows Server | BECKY runs as a Hyper-V VM on a host at this site; server identity to confirm. |

### Network
- **Domain:** DESERTRV.local
- **LAN:** 10.0.0.0/24; DNS observed at 10.0.0.182.
- **Remote access:** ZeroTier network "Desert RV" — nwid `35c192ce9b730d6e`, subnet 172.29.0.0/16 (PRIVATE). Remote users RDP into on-site machines over this overlay.

## Access
- **RDP (remote users):** to DRV-BECKY at `172.29.196.107:3389` over ZeroTier. Local login password in vault: `clients/desert-rv-center/drv-becky-rdp.sops.yaml` (username not yet captured — verify).
- **GuruRMM:** site WEST-VALLEY-6327; enrollment key vault: `clients/desert-rv-center/gururmm-site-main.sops.yaml`. Installer: https://rmm.azcomputerguru.com/install/WEST-VALLEY-6327
- **Vault path:** `clients/desert-rv-center/`

## Patterns & Known Issues
- **ZeroTier is the remote-access transport.** If `ZeroTierOneService` stops on a target VM, RDP fails with **error 0x204** ("can't connect to the remote computer") even though the machine is up and RDP is healthy — the ZeroTier IP stays assigned on the adapter but nothing listens on the tunnel. Fix is to start the service; on DRV-BECKY it is now set to auto-restart on failure.
- **DRV-BECKY host firewall is locked to RDP only** (3389 open; WinRM 5985 / RPC 135 / SMB 445,139 closed, ICMP blocked). No silent remote RMM push is possible — deploy agents via ScreenConnect or an interactive RDP session.
- **DRV-BECKY reported slow** (8GB RAM VM; a svchost process observed with high cumulative CPU) — investigation pending.

## Active Work

*No open tickets in Syncro as of 2026-07-08. See session logs for recent work.*

## History Highlights
- **2026-07-08** — Restored Alicia's ZeroTier RDP into DRV-BECKY: root cause was a stopped `ZeroTierOneService` (RDP error 0x204). Started the service + set auto-restart on failure; enrolled DRV-BECKY and DESKTOP-LBO396F in GuruRMM; vaulted BECKY's login. Ticket #32514 (0.5h warranty, $0.00).
- **2026-06-04** — Expanded server VHD and extended the C: partition (0.5h remote). Ticket #32298, $75.00 invoice.

## Backlinks
- **Len's Auto Brokerage** — a Syncro contact on this account uses `becky@lensautobrokerage.com`, and the RDP VM is named DRV-BECKY; a shared-ownership/user relationship is likely (verify).
