# Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 81-100

**Source:** Yealink Management Cloud Service(YMCS)_User Guide.pdf
**Pages:** 81-100 of 953
**Chunk:** 5

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Yealink Management Cloud Service(YMCS) U...




Device Managing Features and
Their Supported Devices
Supported Feature         Phone      Room Devices                     USB
                                                                      Devic
                          Devic                                       es
                          es

Add devices               √          √

Import devices            √          √

Batch deployment                                                      √

Export the device         √          √                                √
information

Edit the device           √          √                                √
information

Assign an account to a    √
devices

View device               √          √                                √
information

Diagnose devices          √          √                                √

View device               √
configuration

Edit device               √
configuration

Update device             √          √ (except for MVC room system)
configuration


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Delete devices             √          √                                √

Set site                   √          √                                √

Update firmware            √          √                                √

Update resource file       √          √                                √

Reboot                     √          √

Reset to factory           √          √

DND/cancel DND             √

Send information           √          √ (except for MVC room system,
                                      RoomCast, RoomPanel)

Perform auto               √
provisioning

Update software                                                        √

Search devices             √          √                                √

Manage devices by a        √          √                                √
group

Manual site setting list   √          √




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AI Assistant
Introduction
You can describe your issues in a conversational manner or retrieve information
related to devices, alarms, tasks, configuration statements, etc. The AI assistant
will recognize your command intentions and help you quickly solve problems.

Prerequisites
Click



to agree to the privacy agreement to start using. You can disable it on the
enterprise side.
AI Assistant Retrieval
1. Log in to YMCS.
2. On the Device Management interface, click




  on the bottom right corner of the interface.




3. Select the scope of the AI assistant, including phone devices, room devices, and USB
  devices.
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4. Describe your problem in the input box and send it. The AI assistant will provide you with
  the corresponding solution.
5. Instructions, query conditions, and examples, please refer to: Instructions, Query
  Conditions, and Examples.

  💡    TIP
       It is recommended that your description follow the format below to help the
       AI assistant analyze better:
       Help me [query] [online device]
       Help me [reboot] [online device] [at 12 A.M. every day]
       Help me [update configuration], [model name is RoomCast], [configure the
       time format to be 24-hour]
       To better tailor the AI assistant to your usage habits, you can perform any of
       the following actions on the AI assistant:
       Click




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   /




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   to change the floating method of the AI assistant.
   Click Shortcut Command to quickly invoke the configuration tool.
   Click New Chat to start a new conversation and ask the AI assistant
   questions; click History dialogue to find previous search records.




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Shortcut Command
1. Log in to YMCS.
2. On the Device Management interface, click

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  on the bottom right corner of the interface.
3. Select the scope of the AI assistant, including phone devices, room devices, and USB
  devices.




Room-Copilot
AI Diagnosis
1. Click shortcut command > AI Diagnosis （The room devices support AI diagnosis/
  configuration tools/unupgraded version statistics.）
2. Describe the problem you encounter.




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Configuration Tool
1. Click the Shortcut command > Configuration Tool
2. According to your needs, select Explain/Generate M7 Statements or Push Configuration




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3. The AI assistant will explain/generate the statement you need.




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Unupgraded version statistics
1. Click the Shortcut command > Unupgraded version statistics
2. Select type and range.




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Phone-Copilot
Click Shortcut commands (Phone devices support configuration tool). Please
refer to the room device-related content and follow the page instructions to
operate.

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USB-Copilot
Click Shortcut commands (USB devices support configuration tool/
Unupgraded version statistics). Please refer to the room device-related content
and follow the page instructions to operate.
Retrieve Configuration Statement
  💡    TIP
       In the AI assistant settings page, after enabling quick search and
       configuration tools, you can use the following quick search and
       configuration tool functions.




1. Log in to YMCS.
2. When configuring text parameters for phone devices, room devices, and USB devices,
  perform one of the following operations:
  Click Configuration Generation, input the function for which you want to generate
  configuration statements, such as enabling hotspot, and press Enter to send.




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  Left-click and select the configuration statement text, click Explain, and the AI assistant will
  provide relevant explanations for that statement.




AI Diagnosis
1. Log in to YMCS.
2. Start Diagnosing.
3. After the diagnostics are complete, click AI Analysis.
4. Enter the problem you are facing in the input box, such as: the speaker tracking feature of
  the device is not working, and press Enter.
5. The AI assistant will troubleshoot for you and provide the corresponding solution.




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6. When performing a health check, you can use AI analysis to receive insightful
  recommendations.




AI Search
In the phone device list, room device list, USB device list, phone device alarm
list, and room device alarm list, you can swiftly retrieve specific devices by using
AI search to locate details such as device models and MAC addresses.




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Instructions, Query conditions, and
Examples
 💡   NOTE
     Sub-admins can only use Knowledge Q&A and M7 configuration queries.


Knowledge Q&A
No parameters
Examples
 How to configure the IP address on T54W?
 Introduce MCore parameters
 What is YMCS?
 Which headset supports ANC?
 Is MVC860 compatible with Cisco?
 How to delete a device?

Query the non-upgraded status of devices

 Description                                          Value Range

 model name of the device                             Enterprise-supported model


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 The device type is host or peripheral                   host
                                                         Peripheral

Examples
 Query the device's upgrade status
 Query M500 and MeetingBoard 65 upgrade status
 Query the peripheral device update status, model is CTP18

 💡   NOTE
       Only room devices and personal devices support this command.
       When the device information is not specified, this command defaults to querying all host
       devices' non-upgraded status.
       Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query;
       they are not permitted to query the non-upgraded status of devices.


Device call list query

 Description                            Value Range

 MAC address、account name               Only one of the three conditions can be
 and device name                        queried at a time.

 Device model                           Enterprise-supported model

 Account type                           SIP
                                        SFB
                                        YMS
                                        CLOUD
                                        H.323

 Call quality                           good
                                        common
                                        poor

 Call Type                              P2P
                                        Conference
                                        Voicemail

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 The role type is Caller or                  Caller
 Callee                                      Callee

 Problem indicators                          Delay
                                             Packet Loss
                                             Rate Jitter

Examples
 Query the call quality list
 Query the device call quality with device name gty, model name SIP-T54W
 Query the device call quality with model SIP-T54W

 💡   NOTE
          Only phone devices support this command.
          Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query;
          they are not permitted to query the call list of devices.


Site query

 Description                                           Value Range

 Site Name                                             /

Examples
 Query site
 Query the site with the site name Xiamen

 💡   NOTE
     Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query; they
     are not permitted to perform site queries.


Group query

 Description                                           Value Range

 Group Name                                            /

Examples

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 Query Yealink group
 Query device information for the group named Fujian
 Query the devices for the group named Shenzhen

 💡   NOTE
     Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query; they
     are not permitted to perform group queries.


Task query

 Description                             Value Range

 Task Name                               /

 Task Content                            Reboot
                                         Reset
                                         Send Message
                                         Push Resource …

 Task Execution Status                   Active
                                         Paused
                                         Finished

 Task Execution Cycle                    Immediately
                                         One-time Task /Scheduled Task
                                         Periodic Task (Daily)
                                         Periodic Task (Every Week)
                                         Periodic Task (Every Month)

Examples
 Query task with the task execution method of daily.
 Query task with a status of Active.
 Query task with task name is reboot.

 💡   NOTE
       Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query;



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       they are not permitted to perform task queries.


Task Execution Record Query

 Description                              Value Range

 Task Name                                /

 Task Execution Cycle                     Immediately
                                          One-time Task/Scheduled Task
                                          Periodic Task (Daily)
                                          Periodic Task (Every Week)
                                          Periodic Task (Every Month)

 Task Content                             Reboot or Restart
                                          Reset or Restore
                                          Send Message
                                          Push Resource …

 Task Execution Status                    Executing
                                          Success
                                          Failure
                                          Partial failure

Examples
 Query task execution records
 Query the execution records that include Phone in the task name
 Query the execution records for tasks with an execution method of daily

 💡   NOTE
       Only phone and conference room equipment support this command.
       Sub-administrators are only allowed to use knowledge Q&A and M7 configuration query;
       they are not permitted to perform task execution record queries.


Active/Resolved Alarm Query


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