Transparent pricing
Published per-endpoint rates. You know what you pay before you call us. No games, no "call for quote," no fees that appear at the bottom of an invoice.
The IT partner that actually picks up.
We are not a national chain and we are not venture-backed. We are a local Tucson team that has been here for two decades because we do right by the businesses we serve.
Why we work this way / the short version
We used to be the company we now warn you about.
We started in 2001 as a break-fix shop. We charged by the hour, showed up when things broke, and quietly made more money when our clients had more problems. That did not sit right.
So we built Guru Protection Services: proactive monitoring, transparent published pricing, and month-to-month terms. The point was to put our incentives on the same side of the table as yours. We make more when your systems stay healthy, not when they fail.
Today we look after businesses across Tucson, from small offices to busy practices and job sites. We have stopped ransomware before a single file was encrypted, replaced failing drives before anyone noticed, and helped owners meet the cyber-insurance requirements that used to keep them up at night.
And we are still locally owned, not an out-of-state acquisition wearing a familiar name. The people who built this company still run it, and we still answer our own phones.
We built our service the way we'd want to be treated if we were the customer.
What concierge means, concretely / five choices
The promises
behind the work.
Local Tucson team
A real office at 7437 E. 22nd St since 2001. When your server dies at 3pm you do not want a ticket, you want someone at your door by 3:45. We can usually be onsite within an hour or two.
Proactive, not reactive
24/7 monitoring, automated patching, and alerts that reach us before they reach you. The goal is that you never have to call because something broke.
Month-to-month terms
No three-year lock-ins, no early-termination fees. If we stop earning your business, you can leave with 30 days' notice. We would rather keep you by choice.
Plain English, always
Many IT people are dismissive or condescending. That is never tolerated here. We are kind, direct, and honest, and we will never make you feel small for asking a question.
On the air / Tucson's tech talk
Tucson knows
the voice.
Every Saturday morning we host The Computer Guru Show on KVOI 1030AM, taking live calls from anyone in Tucson with a tech question. Two decades of answering questions on the air, with no script and no screening for softballs. That is the same straight talk you get as a client.
1030AM
KVOI, The Computer Guru Show
SAT 9AM
Live every Saturday morning
520-790-2040
Call in live with any tech question
Our standard
You might not choose us. That's okay. But you'll make a better decision because we told you the truth.
// Arizona Computer Guru, Tucson
The first conversation is free / there is no pitch
Come see for yourself.
Stop by the office, or have us out to look at the server closet that runs hot and the printer that jams every Tuesday.