# MSP Pricing Project Import Session

**Date:** 2026-02-01
**Session:** Project creation and web/email hosting import

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## Summary

Imported complete MSP pricing structure from web version of Claude project, including:
- GPS Endpoint Monitoring pricing
- Support Plans
- Web Hosting packages
- Email Hosting (WHM and M365)
- Email Security add-ons
- National pricing research

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## Files Created

### Documentation
- `GPS_Price_Sheet_12.html` - 4-page GPS pricing document (HTML)
- `docs/gps-pricing-structure.md` - Structured GPS pricing data
- `docs/web-email-hosting-pricing.md` - Complete web/email hosting pricing

### Calculators
- `calculators/gps-calculator.py` - GPS-only pricing calculator
- `calculators/complete-pricing-calculator.py` - Full pricing calculator (GPS + Web + Email)

### Project Files
- `README.md` - Project overview and quick start guide
- `session-logs/2026-02-01-project-import.md` - This session log

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## Pricing Structure Imported

### GPS Endpoint Monitoring
**Tiers:**
- GPS-BASIC: $19/endpoint/month
- GPS-PRO: $26/endpoint/month (most popular)
- GPS-ADVANCED: $39/endpoint/month
- Equipment Pack: $25/month (up to 10 devices)

**Support Plans:**
- Essential: $200/month (2 hours included)
- Standard: $380/month (4 hours included) - most popular
- Premium: $540/month (6 hours included)
- Priority: $850/month (10 hours included)

**Block Time:**
- 10 hours: $1,500 (never expires)
- 20 hours: $2,600 (never expires)
- 30 hours: $3,000 (never expires)

### Web Hosting
- Starter: $15/month (5GB, 1 website)
- Business: $35/month (25GB, 5 websites) - most popular
- Commerce: $65/month (50GB, unlimited websites)

### Email Hosting

**WHM Email:**
- Base: $2/mailbox/month (5GB included)
- Storage: +$2 per 5GB block
- Pre-configured packages:
  - 5GB: $2/month
  - 10GB: $4/month
  - 25GB: $10/month
  - 50GB: $20/month

**Microsoft 365:**
- Business Basic: $7/user/month
- Business Standard: $14/user/month (most popular)
- Business Premium: $24/user/month
- Exchange Online: $5/user/month

**Email Security Add-on:**
- $3/mailbox/month (MailProtector/INKY)
- Works with WHM or M365

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## Key Decisions from Web Chat

### WHM Email Storage Overages
**Problem:** Legacy "unlimited" clients with 200+ GB of email
**Solution:** Fair storage pricing structure
- $2 base + 5GB included
- $2 per 5GB block
- Hard quota per mailbox (mail still delivered over quota)
- 60-90 day notice before billing changes

**Example:** 200GB user = $80/month (vs $20 old "unlimited")

### Email Security
**Platforms:**
- Currently: MailProtector (Emailservice.io)
- Migrating to: INKY (via Kaseya bundle)
- Both offer inbound + outbound filtering

### Discontinued Services
- In-house Exchange Server (security risks)
- Recommendation: M365 for Exchange needs

---

## National Pricing Research

### Market Rates (from web chat research)
**Web Hosting:**
- Shared: $3-15/month
- Managed WordPress: $4-30/month
- VPS: $20-100/month
- Dedicated: $80-500/month

**Email Hosting:**
- M365: $1-30/user/month
- Hosted Exchange: $0-30/mailbox (avg $12)
- Basic email: $2-10/mailbox

**Web Development:**
- Freelance: $16.83-72.12/hour (avg $45.12)
- Professional agencies: $60-120/hour
- Small business website: $5,000-10,000
- Website maintenance: $35-500/month

### ACG Competitive Position
- Hourly rate: $130-165/hour (in line with professional MSP rates)
- GPS Support effective rates: $85-100/hour (excellent value)
- Web/email hosting: Competitive with specialty managed hosts

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## Calculator Features

### GPS Calculator (`gps-calculator.py`)
- Calculate GPS quotes with endpoints, tiers, equipment, support
- Print formatted quotes
- Example scenarios included

### Complete Calculator (`complete-pricing-calculator.py`)
**Calculates:**
- GPS endpoint monitoring + support
- Web hosting (all tiers)
- Email hosting (WHM or M365)
- Email security add-on
- Additional services (dedicated IP, SSL, backups)

**Functions:**
- `calculate_whm_email()` - WHM email with storage blocks
- `calculate_m365_email()` - M365 packages
- `calculate_web_hosting()` - Web hosting tiers
- `calculate_complete_quote()` - Full integrated quote
- `print_complete_quote()` - Formatted output

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## Example Scenarios Documented

### Small Office
- 10 GPS-Pro endpoints
- Business web hosting
- 5 WHM email (10GB + security)
- Standard support
- **Total: ~$455/month**

### Modern Business
- 22 GPS-Pro endpoints
- Business web hosting
- 15 M365 Business Standard
- Premium support
- **Total: ~$1,387/month**

### E-Commerce
- 42 GPS-Pro endpoints
- Commerce web hosting
- 20 M365 Business Standard
- Priority support
- Dedicated IP + Premium SSL
- **Total: ~$3,218/month**

### Web/Email Only
- Business web hosting
- 8 WHM email (10GB + security)
- **Total: $91/month**

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## Next Steps (TODO)

- [ ] Create printable quote templates (Word/PDF)
- [ ] Add competitor comparison calculator
- [ ] Create ROI calculator for prospects
- [ ] Add internal margin calculator
- [ ] Build customer-facing web calculator
- [ ] Import any additional rate sheets from web chat
- [ ] Create proposal templates
- [ ] Add cost-of-breach calculator for security justification

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## Resources Imported

**From Web Chat:**
- GPS pricing research and discussion
- Web/email hosting rate sheet development
- Storage overage pricing strategy
- Email security add-on pricing
- National market rate research
- Industry recommendations

**Created:**
- Comprehensive pricing documentation
- Working Python calculators
- Project structure for ongoing development

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## VoIP Pricing Import (Later Session - 2026-02-01)

### Summary
Imported GPS VoIP pricing from web version conversation (November 26, 2025).

### VoIP Pricing Structure

**GPS-Voice Tiers:**
- GPS-Voice Basic: $22/user (68% margin)
- GPS-Voice Standard: $28/user (70% margin) - most popular
- GPS-Voice Pro: $35/user (69% margin)
- GPS-Voice Call Center: $55/user (76% margin)

**Add-On Services:**
- Additional DID: $2.50/month
- Toll-Free Number: $4.95/month
- SMS Messaging: $4/month
- Voicemail Transcription: $3/month
- MS Teams Integration: $8/month
- Digital Fax: $12/month

**Phone Hardware (One-Time):**
- Basic Desk Phone (T53W): $219
- Business Desk Phone (T54W): $279
- Executive Desk Phone (T57W): $359
- Conference Phone (CP920): $599
- Wireless Headset (WH62): $159
- Cordless Phone (W73P): $199

### OIT White Label Platform

**Wholesale Costs:**
- Seat (User): $4/month
- Call Center Seat: $6/month
- US/Canada DID: $1/month
- E911: $1.95/line
- SMS Enablement: $1.49/DID (no additional 10DLC fees per OIT)
- Voicemail Transcription: $1.50/user

**Platform Fees:**
- Billing Platform: $199-299/month
- PBX Minimum Monthly Commitment: $500/month
- Onboarding: $2,500 one-time

**10DLC Status:** Confirmed with OIT - no additional 10DLC fees beyond SMS Enablement price

### Files Imported

- `GPS_VoIP_Pricing.html` - 4-page VoIP services pricing sheet
- `GPS_VoIP_Tier_Comparison.html` - 6-page VoIP tier comparison guide
- `docs/voip-pricing-structure.md` - Complete VoIP pricing documentation

### Documentation Updated

- README.md updated with VoIP tiers and pricing scenarios
- Added VoIP pricing philosophy section
- Added VoIP to national pricing comparisons
- Updated directory structure and file listings
- Added complete solution pricing example ($1,390/month for 15-user business)

### Market Position

**National VoIP Pricing:**
- Basic: $10-20/user
- Mid-Range: $20-35/user
- Advanced/Enterprise: $35-50+/user

**ACG Positioning:**
- Competitive mid-market pricing
- Excellent margins (68-76%)
- Support covered under GPS plans
- Free number porting for GPS clients

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**Session Complete:** 2026-02-01
**Status:** Project successfully imported and organized (GPS + Web/Email + VoIP)
**Location:** `D:\ClaudeTools\projects\msp-pricing\`
