---
type: client
name: grabb-durando
display_name: Grabb & Durando, P.C.
last_compiled: 2026-05-24
compiled_by: DESKTOP-0O8A1RL/claude-main
sources:
  - clients/grabb-durando/session-logs/2026-05-04-leap-m365-calendar-fix.md
  - clients/grabb-durando/reports/2026-05-04-leap-calendar-permission-investigation.md
  - clients/grabb-durando/ai-demand-review/CONTEXT.md
  - clients/grabb-durando/PROJECT_STATE.md
  - clients/grabb-durando/website-migration/README.md
  - clients/grabb-durando/gururmm-diag-GND-SERVER-20260512-155234.txt
backlinks:
  - projects/gururmm
---

# Grabb & Durando, P.C.

## Profile

- **Company type:** Plaintiff personal injury law firm (Arizona)
- **Contract type:** Managed (MSP) — includes M365 tenant management
- **Key contacts:**
  - Robert Grabb — rgrabb@grabblaw.com (principal — AI demand review project)
  - Svetlana Larionova — slarionova@grabblaw.com (end user; Leap calendar support 2026-05-04)
  - sysadmin@grabblaw.com — shared admin account (M365 GA operations)
  - guru@grabblaw.com — ACG-managed Global Admin account [unverified — referenced in remediation report]
- **Billing rate:** [unverified — not documented in available files]
- **Active ticket:** [unverified — no current open Syncro ticket found in sources]
- **Syncro customer ID:** [unverified — not present in available session logs]

## Infrastructure

### Servers & Services

| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| GND-SERVER | [unverified] | On-premise server | Windows Server 2019 Standard, AMD64 | GuruRMM agent installed 2026-05-12 via site-specific MSI |
| GoDaddy VPS | 208.109.235.224 | Custom PHP web app (data.grabbanddurando.com) | CloudLinux 9.6, cPanel v126 | 99% disk full as of website migration plan — status post-migration unknown [unverified] |
| ix.azcomputerguru.com (IX) | 72.194.62.5 | ACG shared hosting — migration target | CloudLinux 9.7, cPanel | Migration planned but no session log confirms completion [unverified] |
| WebSvr (ACG) | 162.248.93.81 | Main domain (grabbanddurando.com) DNS/hosting | ACG managed | Nameserver authority for grabbanddurando.com zone |

### Email & Identity

- **M365 tenant:** grabblaw.com (tenant ID `032b383e-96e4-491b-880d-3fd3295672c3`)
- **Licenses:** O365 Business Premium (confirmed on multiple users)
- **MFA status:** [unverified]
- **User-consent policy:** `microsoft-user-default-recommended` + `microsoft-user-default-allow-consent-apps` — high-risk delegated scopes (Mail.ReadWrite, Files.ReadWrite.All) require admin approval
- **Leap (legal case management):** Two service principals registered in tenant:
  - LEAP daemon/service app — `5602fc50-4c30-4faa-a595-e5a0f15d2cce` (app-only, tenant-wide consent already granted)
  - LEAP user-facing/delegated app — `a7d19842-33e2-457b-a399-d4e6ec010f0a` (per-user or tenant-wide consent; tenant-wide granted 2026-05-04)
- **Inky/GuruProtect:** Installed (confirmed in email headers)
- **GuruRMM Security Investigator app:** Consented in tenant (used for read-only Graph investigation 2026-05-04)

### Network

- **ISP / WAN:** [unverified]
- **Firewall:** [unverified]
- **VPN:** [unverified]

### Web Applications

- **Primary site:** grabbanddurando.com — hosted on WebSvr (ACG)
- **Data app:** data.grabbanddurando.com — custom PHP 7.4 app using mysqli; GoDaddy cPanel account `grabbandurando`, document root `/home/grabbanddurando/public_html/new_gdapp/`, database `grabblaw_gdapp` (31 MB)
- **Case management:** Leap — integrated with M365 calendar/mail via delegated OAuth

## GuruRMM

- **Site name:** Main Office
- **Client code:** [unverified — not documented in available files; MSI was site-specific]
- **Site ID:** `d526d700-7210-48b1-94a9-40c87a29dc25` (from agent registry, this is the SiteId value baked into the MSI)

### Enrolled Agents

| Agent | Host | OS | Version at install | Agent key (partial) | Notes |
|---|---|---|---|---|---|
| GND-SERVER | GND-SERVER | Windows Server 2019 | 0.6.2 (2026-05-12) | `agk_NEzx7sRA9Jd...` | Installed via MSI `gururmm-agent-grabb-main-office.msi`; running as LocalSystem; [WARNING] binary path issue noted at install time — path in registry did not match actual binary location |

- **GuruRMM agent ID:** [unverified — agent ID not captured in available files; use dashboard to confirm]
- **Agent log:** `C:\ProgramData\GuruRMM\agent.log.2026-05-12` (0 bytes at install time)
- **Network connectivity check (2026-05-12):** External HTTPS to rmm.azcomputerguru.com [OK]; internal API (172.16.3.30:3001) [FAIL — timeout, expected for external client]

## Access

- **M365 admin:** Entra portal via sysadmin@grabblaw.com or guru@grabblaw.com
- **GoDaddy VPS (source):** `ssh -i ~/.ssh/id_ed25519 root@208.109.235.224`
- **IX server (hosting target):** `ssh root@ix.azcomputerguru.com`
- **WebSvr (DNS):** `ssh root@websvr.acghosting.com`
- **Vault path:** `clients/grabb-durando/` [unverified — no confirmed SOPS entries found in session logs; check vault before assuming paths]
- **Database credentials (GoDaddy):** [WARNING] Database password `e8o8glFDZD` appears in plaintext in `clients/grabb-durando/website-migration/README.md` — migrate to vault before any future work on this project

## Patterns & Known Issues

- **Leap OAuth consent pattern:** New hires at Grabb & Durando will NOT automatically have Leap M365 calendar sync enabled. As of 2026-05-04 tenant-wide consent was granted on the LEAP delegated app — new users should now get through the consent flow without admin intervention. Verify this holds for next new hire.
- **Leap identity binding trap:** If an admin signs in to Leap on a user's machine to grant consent, Leap stores the admin's identity token instead of the user's. Symptom: Leap syncs the wrong mailbox and throws "unable to subscribe to notifications." Fix: revoke admin OAuth grant, clear `%LOCALAPPDATA%\Microsoft Corporation\` Leap cache, re-sign in as the correct user.
- **SYSTEM context in GuruRMM commands:** Agent runs as LocalSystem. HKCU probes from GuruRMM commands read the SYSTEM hive, not a logged-in user's. Use `HKU:\<SID>` path for per-user registry work.
- **Website migration (data.grabbanddurando.com):** PHP 7.4 app, 1.8 GB files + 31 MB database. Migration target is IX (ix.azcomputerguru.com). Migration plan is detailed; no session log confirms completion — assume NOT migrated until verified.

## Active Work

- **AI Demand Review System** (scoping/pre-quote as of 2026-05-12): Robert Grabb wants a custom Claude API web application for AI-assisted pre-suit demand package preparation. 11-category document upload UI, structured Claude output (case snapshot, liability, medical chronology, demand letter, etc.), DOCX/PDF export, per-case audit log. Estimated 32–48 hrs, $4,000–$6,960 flat fee range. Discovery call questions outstanding (user count, Leap API, file server structure). See `clients/grabb-durando/ai-demand-review/CONTEXT.md` for full spec.
- **Website migration** (data.grabbanddurando.com → IX): Status unknown. GoDaddy VPS was 99% full as of project planning. No completion session log found. [WARNING] Verify migration status before any GoDaddy VPS work or billing.

## History Highlights

| Date | Event |
|---|---|
| Pre-2026 | Established MSP client; M365 tenant (grabblaw.com) under ACG management; Leap deployed firm-wide |
| 2025-12-15 | Website migration session logs referenced (in old claude-projects path) — data.grabbanddurando.com migration likely attempted [unverified from available files] |
| 2026-04-20 | PROJECT_STATE.md created noting website migration stalled, no session logs recorded at that time |
| 2026-05-04 | Howard: Leap M365 calendar sync for Svetlana Larionova — OAuth consent investigation + tenant-wide LEAP consent granted by Mike; Leap identity token cleanup; Teams external-share limitation explained; second monitor added |
| 2026-05-12 | GuruRMM agent installed on GND-SERVER via site-specific MSI (v0.6.2). Diagnostic run confirms agent service running. AI demand review project kicked off — Phase Two Package delivered by Robert Grabb, ACG scoping review begun. |

## Backlinks

- [[projects/gururmm]] — GND-SERVER enrolled (site: Main Office)
