---
type: client
name: cascades-tucson
display_name: Cascades of Tucson
last_compiled: 2026-05-27
compiled_by: HOWARD-HOME/claude-main
sources:
  - session-logs/2026-03-24-session.md
  - session-logs/2026-03-31-session.md
  - session-logs/2026-04-01-session.md
  - session-logs/2026-04-16-session.md
  - session-logs/2026-04-16-howard-client-docs-import.md
  - session-logs/2026-04-17-session.md
  - session-logs/2026-04-17-howard-session.md
  - session-logs/2026-04-18-session.md
  - session-logs/2026-04-20-session.md
  - session-logs/2026-04-20-mac-session.md
  - session-logs/2026-04-21-mac-vault-setup.md
  - session-logs/2026-04-21-howard-remediation-vault-gap.md
  - session-logs/2026-04-28-session.md
  - session-logs/2026-04-29-session.md
  - session-logs/2026-04-30-session.md
  - session-logs/2026-05-01-session.md
  - session-logs/2026-05-01-howard-syncro-billing-batch-and-tmp-path-incident.md
  - session-logs/2026-05-10-session.md
  - session-logs/2026-05-18-session.md
  - session-logs/2026-05-18-howard-billing-review-and-ticket-updates.md
  - session-logs/2026-05-20-session.md
  - session-logs/2026-05-21-session.md
  - session-logs/2026-05-23-session.md
  - session-logs/2026-05-24-GURU-KALI-session.md
  - clients/cascades-tucson/session-logs/2026-05-22-session.md
  - session-logs/2026-05-26-howard-session.md
  - clients/cascades-tucson/docs/overview.md
  - clients/cascades-tucson/docs/network/topology.md
  - clients/cascades-tucson/docs/network/vlans.md
  - clients/cascades-tucson/docs/servers/cs-server.md
  - clients/cascades-tucson/docs/billing-log.md
  - .claude/memory/project_cascades_admin_accounts.md
  - .claude/memory/project_cascades_ca_phased_rollout.md
  - .claude/memory/project_cascades_pilot_cleanup.md
  - .claude/memory/feedback_syncro_cascades_contact.md
  - .claude/memory/feedback_cascades_user_security_group.md
  - .claude/memory/project-cascades-migration-plan.md
  - .claude/memory/feedback_cascades_folder_redirect.md
backlinks:
  - projects/gururmm
---

# Cascades of Tucson

Senior living / assisted living facility in Tucson, AZ. Single 6-floor building plus a MemCare (Memory Care) wing on floors 5-6. ACG took over from a previous MSP. Primary compliance driver is HIPAA. Active multi-phase migration project ongoing as of 2026-05-24.

---

## Profile

- **Contract type:** Prepaid hour block
- **Key contacts:**
  - Meredith Kuhn — Assistant Manager (ASSISTMAN-PC); internal billing contact. **NEVER set her as ticket contact in Syncro** — she is the wrong default that keeps being selected.
  - John Trozzi — Maintenance staff, Mac at 201cascades@gmail.com (shared facility account)
  - Lauren Hasselman — Accounting
  - Zachary Nelson — Accounting Assistant
  - Lois Lane — CareTakers department head (DESKTOP-KQSL232); resistant to domain migration; John Trozzi is liaison
  - Crystal Rodriguez — staff
  - Sharon Edwards — Life Enrichment Assistant (DESKTOP-DLTAGOI)
  - Ashley Jensen — Accountant (DESKTOP-U2DHAP0)
  - Shelby Trozzi — MemCare Director (MDIRECTOR-PC)
- **Billing rate:** $175/hr all labor (prepaid block customer)
- **Hours remaining:** ~28.0 hrs as of 2026-05-26. Always live-check via `GET /customers/20149445` before billing — balance is unreliable across sessions.
- **Syncro customer ID:** 20149445
- **Active tickets:**
  - #110680053 — Dept-by-dept domain migration (primary active project; plan: `C:\Users\Howard\.claude\plans\wise-discovering-panda.md`)
  - #109412123 — Entra setup project (may be invoiced as of 2026-05-18; verify status)
  - #109035475 — John Trozzi desktop WiFi upgrade (billed)

---

## Infrastructure

### Servers & Services

| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| CS-SERVER | 192.168.2.254 | DC, DNS, DHCP (no scopes), File Server, Hyper-V host, Print Server | Windows Server 2019 Standard | Dell PowerEdge R610 (~2009 hardware, 16+ years old). **Single DC — CRITICAL risk. No backup.** GuruRMM agent ID: `6766e973-e703-47c1-be56-76950290f87c` |
| CS-SERVER iDRAC | 192.168.2.65 | Out-of-band management | — | Dell OOB interface |
| CS-QB (Hyper-V VM on CS-SERVER) | 192.168.2.228 | VoIP server | — | [REVIEW — transitioning away from traditional landlines to wireless phones; revisit this entry] |
| cascadesDS (Synology NAS) | 192.168.0.120 | NAS / legacy file storage | DSM | Port 5000 HTTP. Workgroup name is "CASCADES" — same as AD short name, causing Kerberos auth failures from domain-joined machines. Slated to become backup-only. |
| pfSense Firewall | 192.168.0.1 | Perimeter firewall, inter-VLAN routing | pfSense 24.0 | Dual-WAN. All DHCP served here (CS-SERVER DHCP role has no scopes). MAC: 00:f1:f5:34:b3:4a |

**[WARNING] CS-SERVER hardware:** Dell R610 with mixed SATA laptop drives (OS array, no hot spare) and enterprise SAS drives from 2015-2016. No backup exists. No second DC. Hardware will fail — DC migration is urgent.

**[WARNING] HIPAA violation:** No backup for CS-SERVER (§164.308(a)(7)). Synology Active Backup for Business is blocked (ext4 filesystem, not Btrfs).

### Email & Identity

- **M365 tenant:** cascadestucson.com | Tenant ID: `207fa277-e9d8-4eb7-ada1-1064d2221498`
- **M365 license:** Business Premium (SPB) — 34 seats enabled, 3 consumed, 31 free. Business Standard (O365_BUSINESS_PREMIUM) — **SUSPENDED**, 31 users still assigned. Relicensing 31 users Business Standard → Business Premium is pending and time-sensitive — those users may have degraded service.
- **On-prem AD domain:** cascades.local | UPN suffix: cascadestucson.com (added 2026-04-13 for Entra Connect SSO readiness)
- **MX / mail flow:** Exchange Online (M365). SPF strict (`-all`). DKIM: both M365 selectors published. DMARC: `p=quarantine;pct=100` — upgraded from p=none. Reports to `info@cascadestucson.com` (unmonitored).
- **MFA:** CA policy "Require MFA for all users" is enabled. Caregiver bypass pilot in progress — caregivers cannot satisfy MFA (no personal device), so three scoped CA policies use BLOCK instead. See Patterns section.
- **Entra Connect:** Installed on CS-SERVER 2026-04-25. Exited staging 2026-05-14 — actively syncing (last sync confirmed 2026-05-27). OU=Administrative not yet in sync scope; UPN suffix updates for Administrative OU users pending before that OU can be added.
- **Break-glass accounts:** Two planned (`breakglass1-csc@cascadestucson.com`, `breakglass2-csc@cascadestucson.com`). Confirmed not yet created as of 2026-05-27 (live tenant check). FIDO2 YubiKeys ordered — arrival unconfirmed. Vault entries not yet created.
- **Admin accounts:**
  - `admin@cascadestucson.com` — Mike's working admin (cloud-only, Connect-excluded by design)
  - `sysadmin@cascadestucson.com` — Howard's working admin (cloud-only, Connect-excluded by design)
- **ALIS (clinical SaaS):** https://cascadestucson.alisonline.com — Entra SSO live and working; proven end-to-end with pilot.test on Galaxy A15 caregiver phones. Install key: `d796539d-356b-4190-9c17-35f0f1129376`. Vault: `clients/cascades-tucson/alis-sso-app-registration.sops.yaml` (Entra app reg + ALIS Inbound Connections Basic Auth creds + install key). Per-caregiver: ALIS staff-record Email must match Entra UPN exactly. BAA with Medtelligent not yet verified — confirm with Meredith.
- **Caregiver phones:** 22 Samsung Galaxy A15s enrolled in Intune Shared Device Mode (SDM). Enrollment profile: `CSC - Android Shared Phones (Entra SDM)`. Dynamic group: `Cascades - Shared Phones` (`ea96f4b7-3000-45da-ab1f-ddb28f509526`). Used by caregivers for Teams, Outlook, and ALIS. CA policies: block off-network, block non-compliant device, 8h sign-in frequency.
- **Audit retention:** Approved 2026-04-29. Azure Log Analytics (90d) + Storage Account (6yr) in ACG subscription `e507e953-2ce9-4887-ba96-9b654f7d3267`, RG `rg-audit-cascadestucson`. **Not yet built.** Runbook: `.claude/skills/remediation-tool/references/audit-retention-runbook.md`.

### Network

- **ISP / WAN:** Dual-WAN Cox Fiber (primary, static `184.191.143.62/30`, gateway `184.191.143.61`) + Cox Coax (secondary, DHCP `72.211.21.217`). Both WAN IPs added as Cascades Named Location in Entra (ID: `061c6b06-b980-40de-bff9-6a50a4071f6f`).
- **Firewall:** pfSense 24.0 at 192.168.0.1. All DHCP. Inter-VLAN routing. 236 resident room VLANs (per-room /28, `10.[floor].[room].0/28`). Staff/infra VLAN 20 (`10.0.20.0/24`, gateway `10.0.20.1`). Guest VLAN 50 (`10.0.50.0/24`, RFC1918 blocked).
- **Switching:** Full UniFi. 82 APs + 5 managed switches (1st Floor USW-48 PoE core; floors 2-4 USW-Pro-24-PoE; MemCare USW-Pro-24-PoE; USW Lite 8 PoE; USW-16-PoE VoIP switch). Switch hardware replacement on floors 2/3/4 complete.
- **WiFi SSIDs:**
  - CSCNet — staff, VLAN 20
  - CSC ENT — legacy SSID, main LAN (192.168.0.0/22), being deprecated as migration proceeds
  - Guest — isolated, VLAN 50
- **VoIP:** AudioCodes phones (8 units) on USW-16-PoE. CS-QB VM at 192.168.2.228. Not MSP-managed but infra must stay static.

---

## Access

- **CS-SERVER:** Via ScreenConnect or GuruRMM (agent ID: `6766e973-e703-47c1-be56-76950290f87c`)
- **CS-SERVER iDRAC:** 192.168.2.65
- **pfSense admin:** https://192.168.0.1 — vault: `clients/cascades-tucson/pfsense-firewall.sops.yaml`
- **Synology DSM:** http://192.168.0.120:5000 — vault: `clients/cascades-tucson/` (existing entry)
- **M365 admin:** admin@cascadestucson.com — vault: `clients/cascades-tucson/m365-admin.sops.yaml`
- **M365 sysadmin:** sysadmin@cascadestucson.com — vault: `clients/cascades-tucson/m365-sysadmin.sops.yaml`
- **WiFi CSCNet:** vault: `clients/cascades-tucson/wifi-cscnet.sops.yaml`
- **MDM service account:** vault: `clients/cascades-tucson/mdm-service-account.sops.yaml`
- **ALIS SSO app registration:** vault: `clients/cascades-tucson/alis-sso-app-registration.sops.yaml`
- **GuruRMM — RECEPTIONIST-PC:** agent ID `9c91d324-1073-449c-8cc0-45c5bccfc218` (flaky WebSocket, may lag fleet updates)
- **Remediation tool:** Full tiered app suite consented 2026-04-21. All six apps active: Security Investigator, Exchange Operator, User Manager, Tenant Admin, Defender Add-on, Intune Manager. Old app `fabb3421` (ComputerGuru - AI Remediation) still present but superseded.
- **Vault root:** `clients/cascades-tucson/` in vault repo

---

## Patterns & Known Issues

### Syncro / Billing

- **Never set a contact on any Syncro ticket unless explicitly requested.** This is a global rule, not Cascades-specific. At Cascades, Meredith Kuhn is the recurring wrong default that Syncro pre-selects — she is not the correct contact. Leave `contact_id` blank; Syncro routes to the correct distribution emails automatically. Source: `feedback_syncro_blank_contact.md`.
- **Billing product for prepaid block draw:** Use a real labor type (Remote, Onsite, etc.) — NOT "Prepaid project labor" (exempt, won't decrement the block).
- **Always live-check hours before billing:** `GET /customers/20149445` in Syncro. The 2026-05-01 invoice debit may not have fired correctly — treat all cached hour counts as approximate.

### Active Directory / User Management

- **Security group assignment is always explicit.** When creating or adding any Cascades user, always ask which security group(s). OU → group auto-mirror was explicitly declined 2026-05-14. OU placement controls Entra Connect sync scope; group membership controls CA policy — two separate deliberate decisions. Source: `feedback_cascades_user_security_group.md`.

- **New user mandatory order (folder redirection):**
  1. Create AD user
  2. Run `New-HomeFolder -Username "<sam>"` on CS-SERVER (creates root + Desktop/Documents/Downloads/Music/Pictures with correct ACL)
  3. Add to SG-FolderRedirect
  4. THEN first domain logon
  - Skipping step 2 causes fdeploy to cache a failure silently and never retry. Source: `feedback_cascades_folder_redirect.md`.

- **Folder redirect recovery:** If fdeploy cached a failure ("No changes detected"), run `clients/cascades-tucson/scripts/fix-shell-redirect.ps1` via GuruRMM while user is logged in. Must set both GUID-based and legacy-name registry keys. Folders must already exist on server.

- **fdeploy1.ini flags:** Changed from `Flags=1211` (included `Grant Exclusive Rights` bit 0x400, causing WRITE_DAC failures on new subfolders) to `Flags=187`. File at `{512B43A4-F049-4CE5-BFAC-860AD13E92BE}\User\Documents & Settings\fdeploy1.ini` on CS-SERVER.

### Conditional Access / Caregiver Pilot

- **Phased rollout — never tenant-wide.** CA policies for caregivers now target `SG-Caregivers` (Entra Connect exited staging 2026-05-14; SG-Caregivers-Pilot superseded). The legacy "Require MFA for all users" policy stays in place. Expansion to other departments uses PATCH on `excludeGroups`, never replace. Source: `project_cascades_ca_phased_rollout.md`.
- **Caregiver CA policy set:**
  - PATCH legacy MFA-all-users: add `SG-Caregivers-Pilot` to excludeGroups
  - CREATE `CSC - Block caregivers off Cascades network` (BLOCK if location not Cascades)
  - CREATE `CSC - Block caregivers on non-compliant device` (BLOCK if device non-compliant)
  - CREATE `CSC - Caregiver sign-in frequency 8h`
- **GDAP exclusion:** CA policy 3 must exclude "Service provider users" (GDAP foreign principals) + `SG-External-Signin-Allowed` + `SG-Break-Glass`, otherwise ACG partner admins lose access at CA cutover.
- **Pilot cleanup required when done:** Delete `pilot.test@cascadestucson.com`, clean up `howard.enos@cascadestucson.com`, remove `SG-Caregivers-Pilot` from CA policy targets and delete the group. Source: `project_cascades_pilot_cleanup.md`.

### Security Incidents (historical)

- **Megan Hiatt (2026-04-16):** Active credential-stuffing — 126 failed sign-ins, bursts from Belfast GB, Hamburg DE. Password reset and SMTP AUTH disable were action items. Mailbox was clean (not breached).
- **John Trozzi (2026-04-16, 2026-04-20):** Investigated twice — both times NO BREACH. First: credential stuffing flag (clean). Second: inbound phishing email (clean). Reports in `clients/cascades-tucson/reports/`.
- **Crystal Rodriguez (2026-04-19):** Phishing investigation. Report: `clients/cascades-tucson/reports/2026-04-19-crystal-rodriguez-phish-investigation.md`.
- **Canva email delivery (2026-05-20):** Alma Montt not receiving Canva invites. Resolved by adding canva.com domains to AllowedSenderDomains in EOP policies.
- **dunedolly21@gmail.com:** External guest invited 2026-04-14 by Lauren Hasselman from mobile. Status unknown — confirm with Lauren. [unverified]

### HIPAA Compliance

- **Primary objective.** Cascades stores PHI on CS-SERVER and uses ALIS for clinical records.
- **Critical open gaps:** No backup (§164.308(a)(7)); no audit logging on D:\Homes (§164.312(b)); Object Access auditing disabled; no SMB encryption on homes share; no file access auditing.
- **Restored 7 deleted mailboxes (2026-04-25)** for HIPAA §164.316(b)(2) 7-year retention.
- **Termination policy established:** Convert to shared mailbox, hide from GAL, retain 7 years.

---

## Active Work

Primary active project as of 2026-05-24: dept-by-dept domain migration (Syncro #110680053).

**Migration phase status (as of 2026-05-26):**

| Machine / User | Status |
|---|---|
| Sharon Edwards (DESKTOP-DLTAGOI) | Domain-joined, folder redirect working via registry workaround |
| Ashley Jensen (DESKTOP-U2DHAP0) | Domain-joined, folder redirect manually fixed |
| Crystal Rodriguez (CRYSTAL-PC) | Domain-joined, folder redirect confirmed working 2026-05-21 |
| RECEPTIONIST-PC (frontdesk) | Domain-joined 2026-05-22; loopback Replace mode, no folder redirect by design |
| NURSESTATION-PC | Domain-joined, folder redirect complete |
| Lauren Hasselman | Domain-joined, folder redirect complete 2026-05-23 |
| Megan Hiatt (Marketing) | COMPLETE 2026-05-27 — domain joined via ProfWiz, folder redirection live, data on server |
| DESKTOP-KQSL232 (Lois Lane — CareTakers) | Blocked — Lois Lane resistant to change; John Trozzi working with her |
| CHEF-PC, SALES4-PC, MDIRECTOR-PC | Not yet started |

**Blocking issues / pending:**
- M365 relicensing: 31 Business Standard → Business Premium (SUSPENDED — time-critical, 31 SPB seats free)
- Break-glass accounts: not created (confirmed 2026-05-27)
- Audit retention infra: not built
- RECEPTIONIST-PC GuruRMM agent (9c91d324): flaky WebSocket, lagging fleet
- Entra Connect: OU=Administrative not yet in sync scope; UPN suffix updates for that OU pending
- NURSESTATION-PC: auto-lock GPO (HIPAA, ~10 min idle) not yet applied

---

## History Highlights

| Date | Event |
|---|---|
| 2026-03-06 | ACG onboarding begins. Initial audit (CS-SERVER Dell R610, pfSense, UniFi, Synology). 19 machines. No backup, no HIPAA compliance. |
| 2026-03-09 | AD security hardening: Monica Ramirez removed from Domain Admins, lockout policy fixed, AD Recycle Bin enabled, MachineAccountQuota set to 0. |
| 2026-03-31 | Cascades onboarded to remediation tool. Tenant ID documented. 50 users, Secure Score 34%. |
| 2026-04-13 | Major onsite: 13 stale AD accounts deleted, OU structure cleaned, UPNs migrated to cascadestucson.com, Homes share created, Folder Redirection GPO deployed (registry workaround), first domain joins. |
| 2026-04-14 | Sandra Fish global admin revoked. ALIS SSO confirmed. Business Premium proposal created. |
| 2026-04-16 | Breach checks: Megan Hiatt (credential stuffing, not breached; password reset). John Trozzi (clean). Crystal Rodriguez phish. /remediation-tool skill built. |
| 2026-04-17 | Howard onsite: folder redirect Sharon Edwards diagnosis. John Trozzi WiFi (TP-Link + UniFi roaming instability). |
| 2026-04-25 | Entra Connect installed on CS-SERVER (staging mode). 7 deleted mailboxes restored for HIPAA. Dual-WAN discovered. |
| 2026-04-28-29 | CA policy reconciliation. Audit retention architecture (ACG-billed, LAW 90d + Storage 6yr). Break-glass design (2 accounts, YubiKeys). Caregiver pilot scope corrected (phased only). |
| 2026-04-30 | CA rollout (Report-only mode): 3 caregiver policies created. SDM bootstrap. |
| 2026-05-01 | Howard billed 33.5 hrs against prepaid block on Entra project ticket #32214 ($0 invoice). |
| 2026-05-07-08 | SDM phone provisioning. SDM token success. ALIS SSO app registration values captured to vault. |
| 2026-05-14-16 | Caregiver AD accounts created. Security groups always deliberate (no OU→group automation). Wireless diagnostic. |
| 2026-05-18 | Billing review. 39.5 hrs remaining before session. 7 hrs billed separately. |
| 2026-05-20 | Canva email delivery resolved (canva.com domains added to EOP). |
| 2026-05-21 | Crystal Rodriguez folder redirect confirmed working. Lauren Hasselman + Crystal Rodriguez domain join attempted — passwords didn't work initially. |
| 2026-05-22 | Ashley Jensen domain-joined. RECEPTIONIST-PC domain-joined. GPO ILT fixes (FrontDesk printer + R: drive). cascadesDS auth failure diagnosed (workgroup collision) and deferred. |
| 2026-05-14 | Entra Connect exited staging mode — actively syncing. CA pilot re-pointed to SG-Caregivers. |
| 2026-05-23 | Lauren Hasselman folder redirect complete. Megan Hiatt (Marketing) confirmed in AD, domain join pending. |
| 2026-05-24 | RECEPTIONIST-PC GuruRMM agent noted as 0.6.37 straggler while fleet at 0.6.38. Flaky WebSocket. |
| 2026-05-26 | Access control vendor meeting onsite (ticket #32324). 0.5h Howard + 0.5h Mike billed against prepaid block. Block at 28.0h. Remote diagnosis of UniFi controller confirmed impossible (no Tailscale route, GuruRMM WebSocket-only, pfSense SSH blocked). |

---

## Compilation Notes

**Session logs read:** 25 root session logs + client-specific logs in `clients/cascades-tucson/session-logs/` + 7 memory files + 5 structured docs. Date range: 2026-03-06 through 2026-05-24.

**Client folder:** `clients/cascades-tucson/` (NOT `clients/cascades/` — that directory does not exist).

**Open items flagged as unverified:**
- Hour balance — always live-check; treat cached counts as approximate
- Break-glass accounts + YubiKeys — confirmed not created as of 2026-05-27; YubiKey arrival unconfirmed
- Audit retention infra — approved 2026-04-29, not yet built
- dunedolly21@gmail.com guest invite — confirm with Lauren

**Resolved since last compile:**
- New tiered remediation app suite — confirmed consented 2026-04-21 (all 6 apps active)
- DMARC — confirmed upgraded to p=quarantine;pct=100

## Backlinks

- [[projects/gururmm]] — RECEPTIONIST-PC enrolled (site CascadesTucson); CS-SERVER enrolled
