Arizona Computer Guru
520.304.8300
7437 E. 22nd St, Tucson, AZ 85710

# GPS VoIP Tier Comparison Guide

Understanding what's included in each communication level

GPS VoIP offers four tiers of professional business phone services. This guide helps you understand what's included at each level, when to use each feature, and how to choose the right tier for your business.

## Quick Comparison Table

Feature / Capability | Basic $22/user | Standard $28/user | Pro $35/user | Call Center $55/user
--- | --- | --- | --- | ---
Core Features (All Tiers)
Unlimited US & Canada Calling | ✓ | ✓ | ✓ | ✓
Local Phone Number (DID) | ✓ | ✓ | ✓ | ✓
E911 Emergency Services | ✓ | ✓ | ✓ | ✓
Voicemail with Email Delivery | ✓ | ✓ | ✓ | ✓
Mobile & Desktop Softphone Apps | ✓ | ✓ | ✓ | ✓
Auto-Attendant ("Press 1 for Sales...") | ✓ | ✓ | ✓ | ✓
Call Transfer, Hold, Park | ✓ | ✓ | ✓ | ✓
Conference Calling | ✓ | ✓ | ✓ | ✓
Business Features
Voicemail Transcription (text) | — | ✓ | ✓ | ✓
Ring Groups (simultaneous ring) | — | ✓ | ✓ | ✓
Call Queues (hold with music) | — | ✓ | ✓ | ✓
Desk Phone Support & Provisioning | — | ✓ | ✓ | ✓
Advanced Features
SMS/Text Messaging | — | — | ✓ | ✓
Call Recording & Storage | — | — | ✓ | ✓
2 Phone Numbers Included | — | — | ✓ | ✓
Advanced Call Analytics | — | — | ✓ | ✓
CRM Integration Ready | — | — | ✓ | ✓
Call Center Features
ACD (Automatic Call Distribution) | — | — | — | ✓
Real-Time Dashboards & Wallboards | — | — | — | ✓
Supervisor Tools (Listen/Whisper/Barge) | — | — | — | ✓
Skills-Based Routing | — | — | — | ✓
Agent Performance Analytics | — | — | — | ✓

💡 Not sure which tier? Most businesses find GPS-Voice Standard provides the right balance of features and value. Keep reading for detailed breakdowns of each feature and when to use them.
Arizona Computer Guru
520.304.8300

## 📞 GPS-VOICE BASIC: Essential Communications

$22 per user per month
Professional phone service for businesses ready to move beyond traditional landlines

## Core Features Included in All Tiers

### 📱 Unlimited US & Canada Calling

Make and receive unlimited calls to any phone number in the US and Canada. No per-minute charges, no watching the clock, no surprise bills.

Use it for: Client calls, vendor communications, conference calls—call as much as you need without worrying about costs.

### 🔢 Local Phone Number (DID)

Get a local Tucson number (520) or any area code you need. Keep your existing number or get a new one. Each user gets their own direct line.

Use it for: Professional direct dial for each employee. Clients reach specific people without going through a receptionist.

### 📧 Voicemail with Email Delivery

Voicemails are automatically recorded and emailed as audio attachments. Listen from your phone, computer, or tablet—anywhere you have email.

Use it for: Catching messages when traveling, reviewing calls from your inbox, archiving important voicemails.

### 📲 Mobile & Desktop Apps

Full-featured softphone apps for iPhone, Android, Windows, and Mac. Make and receive calls using your business number from any device, anywhere.

Use it for: Working from home, traveling, using personal phone for business calls without revealing personal number.

### 🔀 Auto-Attendant

Professional greeting that routes callers: "Press 1 for Sales, Press 2 for Support..." Customizable menus, business hours routing, holiday messages.

Use it for: Professional first impression, routing calls without a receptionist, after-hours handling.

### 📞 Call Transfer, Hold, Park

Transfer calls to colleagues (warm or blind), place callers on hold with music, or park calls for pickup from any phone in your office.

Use it for: Getting callers to the right person, putting clients on hold while you research, team collaboration.

### 🚨 E911 Emergency Services + 🎤 Conference Calling

Full 911 capability with registered address for emergency response. Plus multi-party conference calling included—host calls with multiple participants using your conference bridge.

Use it for: Safety compliance (E911 required for business phones). Team meetings, client calls with multiple stakeholders, vendor negotiations.

### 👍 GPS-Voice Basic is Perfect For:

- Small offices (1-10 users)
- Remote/home-based workers
- Businesses using only softphones
- Budget-conscious organizations
- Startups needing professional image
- Transitioning from landlines

Arizona Computer Guru
520.304.8300

## ⭐ GPS-VOICE STANDARD: Business Communications (MOST POPULAR)

$28 per user per month
Full-featured business phone system for professional organizations

Everything in GPS-Voice Basic, PLUS the following business features:

### 📝 Voicemail Transcription

Voicemails automatically converted to text and emailed alongside the audio. Read messages in seconds without listening. Search transcripts to find specific calls.

Use it for: Scanning messages during meetings, quickly identifying urgent calls, searching old messages by keyword.

### 🔔 Ring Groups

Incoming calls ring multiple phones simultaneously or in sequence. Create groups for Sales, Support, Management—calls ring all members until someone answers.

Use it for: Sales teams (first to answer gets the lead), support coverage, ensuring someone always picks up.

#### 📋 Ring Group Example: Sales Team

Calls to your main sales line ring all 4 salespeople simultaneously. First person to answer gets the call. If no one answers in 20 seconds, it goes to voicemail. Result: Customers reach a live person faster, leads don't wait or hang up.

### ⏳ Call Queues

When all team members are busy, callers wait in a professional queue with hold music, position announcements ("You are caller #2"), and estimated wait times.

Use it for: High call volume periods, support lines, any situation where multiple people might call at once.

### ☎️ Desk Phone Support

Full support for Yealink professional desk phones. We configure, provision, and ship phones ready to plug in. Updates and maintenance included.

Use it for: Traditional office setups, reception desks, users who prefer physical phones over softphones.

#### 📋 Call Queue Example: Support Line

Customer calls support, all 3 agents are busy. Instead of busy signal, caller hears: "All agents are busy. You are caller #1. Estimated wait time: 2 minutes." Professional hold music plays. When an agent becomes free, the call automatically connects. Result: No lost calls, professional experience.

### 👍 GPS-Voice Standard is Perfect For:

- Professional services (accounting, consulting)
- Growing businesses (10-50 users)
- Customer-facing teams
- Offices with desk phones
- Teams receiving moderate call volume
- Anyone who reads more than listens

💰 Value: GPS-Voice Standard is just $6/month more than Basic but adds voicemail transcription ($3 standalone value), ring groups, call queues, and full desk phone support. Most businesses find the productivity gains pay for themselves immediately.
Arizona Computer Guru
520.304.8300

## 🚀 GPS-VOICE PRO: Advanced Communications

$35 per user per month
Full-featured communications for businesses requiring documentation, texting, and analytics

Everything in GPS-Voice Standard, PLUS the following advanced features:

### 💬 SMS Text Messaging

Send and receive text messages from your business phone number. Customers see texts coming from your main business line, not a personal cell phone.

Use it for: Appointment reminders, quick confirmations, reaching customers who prefer texting, follow-ups after calls.

### 🔴 Call Recording

Automatically record all calls or record on-demand. Recordings stored securely, easily searchable by date, caller, or user. Download or stream playback.

Use it for: Training new employees, resolving "he said/she said" disputes, compliance documentation, quality assurance.

#### 📋 SMS Example: Appointment Reminders

Dental office texts patients the day before: "Reminder: Your appointment with Dr. Smith is tomorrow at 2pm. Reply Y to confirm or call 520-555-1234 to reschedule." Patient replies "Y" directly to the business number. Result: Fewer no-shows, less phone tag, happier patients.

#### 📋 Call Recording Example: Legal Documentation

Attorney discusses settlement terms with opposing counsel. Call is automatically recorded and archived with date/time stamp. Six months later when there's a dispute about what was agreed, the recording provides definitive documentation. Result: Protection against misunderstandings, legal compliance.

### 📊 Advanced Call Analytics

Detailed reports on call volumes, peak times, average call duration, missed calls, and per-user statistics. Exportable data for further analysis.

Use it for: Staffing decisions, identifying training needs, tracking sales team activity, measuring response times.

### 🔢 2 Phone Numbers Included

Each user gets two DIDs: main business line plus personal direct dial. Or use for department lines, marketing campaigns, or tracking different lead sources.

Use it for: Tracking marketing ROI by campaign, separate lines for different services, personal direct dials for key staff.

### 🔗 CRM Integration Ready

Connect your phone system to popular CRMs like Salesforce, HubSpot, or Zoho. Calls automatically logged, caller info pops up on screen, click-to-dial from contact records.

Use it for: Sales teams who live in their CRM, automatic call logging, screen pops showing customer history before you answer.

### 👍 GPS-Voice Pro is Perfect For:

- Legal offices (call documentation)
- Healthcare (HIPAA, appointment texts)
- Sales teams (CRM integration, recording)
- Real Estate (texting, multiple lines)
- Financial services (compliance recording)
- Any business with texting customers

Arizona Computer Guru
520.304.8300

## 🎯 GPS-VOICE CALL CENTER: Full Contact Center

$55 per user per month
Enterprise call center capabilities for high-volume customer service operations

Everything in GPS-Voice Pro, PLUS the following call center features:

### 📞 ACD (Automatic Call Distribution)

Intelligent call routing that distributes calls based on agent availability, skills, priority, and custom rules. Far more sophisticated than basic ring groups.

Use it for: Ensuring fair call distribution, routing VIP callers to senior agents, matching callers to qualified agents.

### 📊 Real-Time Dashboards

Live wallboards showing calls in queue, wait times, agent status, service level metrics. Display on office monitors for team visibility.

Use it for: Spotting problems immediately, motivating teams, making real-time staffing decisions during busy periods.

#### 📋 ACD Example: Skills-Based Routing

HVAC company receives call. IVR asks "Press 1 for sales, 2 for service." Caller presses 2 for service, then "Press 1 for AC, 2 for heating." Caller selects AC. System routes to agents trained on AC systems who are currently available. Result: Customers reach qualified help faster, first-call resolution improves.

### 👂 Supervisor Tools

Listen: Monitor live calls silently. Whisper: Coach agent without caller hearing. Barge: Join call when needed. Essential for training and quality.

Use it for: Training new agents on real calls, helping with difficult situations, quality assurance monitoring.

### 📈 Agent Analytics

Detailed per-agent metrics: calls handled, average handle time, after-call work, availability, break time. Identify top performers and those needing coaching.

Use it for: Performance reviews, identifying training needs, optimizing schedules, recognizing high performers.

#### 📋 Supervisor Tools Example: Training

New support agent takes their first calls. Supervisor listens silently to monitor. When agent struggles with a technical question, supervisor whispers "Check KB article 142" - agent hears it, customer doesn't. Agent finds the answer and resolves the issue. Result: Real-time coaching without embarrassing the agent or confusing the customer.

### 🎯 Skills-Based Routing

Route calls based on agent skills: language (Spanish-speaking), technical expertise (Level 2 support), product knowledge (specific product lines), or any custom skill. Callers reach qualified agents faster.

Use it for: Multilingual support, tiered technical support, specialized product lines, VIP customer handling.

### 👍 GPS-Voice Call Center is Perfect For:

- Dedicated customer service teams
- Technical support / help desks
- Sales teams with SDRs/BDRs
- High-volume inbound operations
- Businesses with 5+ phone agents
- Operations needing metrics/KPIs

Arizona Computer Guru
520.304.8300

# Choosing the Right GPS VoIP Tier

A practical decision guide

### Quick Decision Questions

Do you need desk phones? Softphones only → Basic | Desk phones → Standard or higher

Do you want to read voicemails as text? Yes → Standard or higher

Do you need call recording? Yes → Pro or higher

Do you text customers? Yes → Pro or higher

Do you have a dedicated phone team (5+ agents)? Yes → Call Center

Do you need supervisor monitoring? Yes → Call Center

## Industry Recommendations

Industry | Recommended | Key Features Needed
--- | --- | ---
Healthcare / Medical | Pro | Call recording (HIPAA), SMS (appointments)
Legal / Law Firms | Pro | Call recording, documentation, CRM integration
Real Estate | Pro | SMS texting, mobile apps, multiple lines
Professional Services | Standard | Voicemail transcription, ring groups, desk phones
Retail | Standard | Ring groups, call queues, auto-attendant
Customer Service Center | Call Center | ACD, supervisor tools, analytics, dashboards
Help Desk / Tech Support | Call Center | Skills routing, queues, agent metrics
Small Office / SOHO | Basic | Unlimited calling, mobile apps, auto-attendant
Remote / Distributed Team | Basic | Mobile apps, softphones, no hardware needed

💡 Pro Tip: Start with what you need today. You can always upgrade tiers as your needs evolve—we'll migrate your settings seamlessly. Most clients start with Standard and upgrade to Pro when they need call recording or texting.

## Schedule Your Free Phone System Assessment

We'll review your current setup, discuss your needs, and recommend the right GPS VoIP tier.

520.304.8300

info@azcomputerguru.com | azcomputerguru.com

🎁 GPS Client Bonus: Already on GPS endpoint monitoring? Get free number porting and 50% off your first month of VoIP service.