---
type: client
name: scileppi-law
display_name: The Law Offices of Chris Scileppi
last_compiled: 2026-05-24
compiled_by: DESKTOP-0O8A1RL/claude-main
sources:
  - clients/scileppi-law/session-logs/2026-05-07-howard-sylvia-mac-mini-mail-memory.md
---

# The Law Offices of Chris Scileppi

## Overview

- **Business type:** Law firm
- **Syncro Customer ID:** 9601863
- **Billing model:** Time and materials [unverified]
- **Billing rate:** $175/hr (onsite business, product 26118)
- **Contract status:** Unknown
- **Note:** As of 2026-05-07, Sylvia's billing line item was logged but deliberately NOT invoiced — held for later disposition per Mike's instruction.

## Contacts

| Name | Role | Notes |
|---|---|---|
| Chris Scileppi | Owner / attorney | Client namesake |
| Sylvia | Employee | Primary user of the Mac mini with memory issue; single user account `sylvia` on machine |

## Infrastructure

### Workstations

| Asset | Hostname | Model | RAM | Storage | OS | Status |
|---|---|---|---|---|---|---|
| Sylvia's Mac mini | `Sylvias-Mini` | Apple Mac14,3 (M2 base) | 8 GB LPDDR5 (Hynix, soldered — no upgrade path) | 256 GB SSD (92.78 GB free as of 2026-05-07) | macOS 14.4.1 (23E224) | Mail disabled; on webmail |

**Current state of Sylvias-Mini:**
- Apple Mail disabled at System Settings → Internet Accounts (Mail toggle off; Calendar/Contacts left enabled).
- Sylvia using outlook.office.com (webmail) for daily mail.
- Machine is usable but 8 GB with Office + OneDrive + Safari is tight without Mail running.
- Machine is NOT enrolled in GuruRMM (enrollment attempted 2026-05-07, failed — see notes).

### Replacement Mac (planned, not yet ordered)

- **Target spec:** M4 Mac mini, 16 GB minimum, 24 GB preferred. 256 GB SSD sufficient; 512 GB optional.
- **Migration plan:** Migration Assistant over wired Ethernet or Thunderbolt, then reconfigure Mail with Download Attachments = None.

## Network

*(not documented)*

## Cloud / M365

- **Mail platform:** Exchange/M365 (Sylvia's mailbox is an IMAP/Exchange account accessed via Apple Mail or Outlook Web).
- **Webmail URL:** outlook.office.com
- Tenant domain and ID not documented in this session log.

## GuruRMM

- **GuruRMM site:** Main Office (`WEST-MEADOW-9025`)
- **Sylvias-Mini enrollment:** FAILED as of 2026-05-07. macOS installer not yet available on GuruRMM server; Cloudflare bot challenge also blocked install one-liner. Documented separately at `session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md`.
- Enrollment to be retried on the replacement Mac after migration, once Mike ships the macOS agent.

## Active Projects / Open Items

| Priority | Action | Owner |
|---|---|---|
| P1 | Spec, quote, and order replacement Mac mini (M4, 16 or 24 GB) | Mike |
| P2 | When new Mac arrives: run Migration Assistant from Sylvias-Mini; reconfigure Mail with Download Attachments = None | Howard |
| P2 | Enroll new Mac in GuruRMM (gated on macOS agent availability from Mike) | Howard |
| P3 | Re-enable Mail in Internet Accounts on new machine after migration verified | Howard |
| P3 | Invoice Syncro ticket #32262 (line item 42350646 exists, $175.00 × 1.0 — not yet invoiced per Mike's instruction) | Mike |

## Key Events / History

### 2026-05-07 — Sylvia's Mac mini: Apple Mail memory exhaustion

**Syncro ticket #32262** — "Sylvia is having applications crash and getting errors regarding low memory."
**Technician:** Howard Enos. Status: Resolved.

**Root cause:** Apple Mail's local cache (Envelope Index + message cache under `~/Library/Mail/V10/`) had grown beyond what 8 GB unified RAM can service. Mail's virtual memory footprint exceeded 45 GB on an 8 GB machine, forcing constant swap. ~4.4 million swapouts observed in 9 minutes of uptime.

**Diagnosis process:**
1. Attempt 1: Backed up and rebuilt Envelope Index. Memory footprint rose to 12 GB before Mail was killed by OS for memory pressure.
2. Attempt 2: Fresh index rebuild — footprint climbed to 28 GB while downloading 349 messages (ETA shown: "69 hours"). This conclusively ruled out index corruption — the mailbox itself is too large for 8 GB.

**Interim fix applied:**
- Force-quit Mail.
- Disabled Mail toggle in System Settings → Internet Accounts.
- Verified Mail no longer auto-relaunches after reboot.
- Walked Sylvia through outlook.office.com in Safari for daily mail.

**Billing artifacts:**

| Artifact | ID |
|---|---|
| Syncro ticket | #32262 |
| Resolution comment | 409686752 |
| Timer entry | 39082403 (3600 s, billable) |
| Line item | 42350646 ($175.00 × 1.0, non-taxable) |
| Invoice | None — deliberately not created |

## Anti-Patterns / Warnings

- [WARNING] Do NOT re-enable Apple Mail on Sylvias-Mini. The machine has 8 GB soldered RAM with no upgrade path — Mail will reproduce the memory exhaustion immediately. Machine stays on webmail until replaced.
- [WARNING] After migration to new Mac mini, configure Mail → Settings → Accounts → Mail Behaviors → Download Attachments = None. Skipping this on a large mailbox will eventually reproduce the same issue even on 16/24 GB.
- 8 GB M2 Mac mini RAM is **soldered and not upgradeable** — do not quote a RAM upgrade to the client.
- GuruRMM macOS enrollment is blocked until Mike ships the macOS agent — do not attempt install one-liner again without confirming agent availability first.

## Backlinks

- `session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md` — related GuruRMM macOS installer failure
