DOC.04 / ABOUT TUCSON, SINCE 2001 LOCALLY OWNED

The IT partner that actually picks up.

We are not a national chain and we are not venture-backed. We are a local Tucson team that has been here for two decades because we do right by the businesses we serve.

A friendly handshake over a wooden desk with a laptop and a handwritten notebook, an Arizona map framed on the wall.

Why we work this way / the short version

We used to be the company we now warn you about.

We started in 2001 the way most IT shops still run: bill by the hour, show up when something breaks, move on. What bothered us was never the work itself. It was the BS around it. The padded invoices, the surprise line items, the finger-pointing when something went wrong. That did not sit right.

So we fixed how it is done, not what we offer. We still fix things when they break, and we still run entire networks for the clients who want that handled. What changed is the how: fair published rates, straight answers, and people who own their work instead of passing the buck. You pick how much help you want, and either way you get the same team and the same honest billing.

Today we look after businesses across Tucson, from small offices to busy practices and job sites. We have stopped ransomware before a single file was encrypted, replaced failing drives before anyone noticed, and helped owners meet the cyber-insurance requirements that used to keep them up at night.

And we are still locally owned, not an out-of-state acquisition wearing a familiar name. The people who built this company still run it, and we still answer our own phones.

We built our service the way we'd want to be treated if we were the customer.

Warm afternoon desert light raking across a white stucco wall meeting a clean wooden windowsill.

What concierge means, concretely / five choices

The promises
behind the work.

Transparent pricing

Published per-endpoint rates. You know what you pay before you call us. No games, no "call for quote," no fees that appear at the bottom of an invoice.

$19–$39/endpoint

Local Tucson team

A real office at 7437 E. 22nd St since 2001. When your server dies at 3pm you do not want a ticket, you want someone at your door by 3:45. We can usually be onsite within an hour or two.

onsite 1–2 hr

Proactive, not reactive

24/7 monitoring, automated patching, and alerts that reach us before they reach you. The goal is that you never have to call because something broke.

24/7 monitoring

Month-to-month terms

No three-year lock-ins, no early-termination fees. If we stop earning your business, you can leave with 30 days' notice. We would rather keep you by choice.

cancel in 30 days

Plain English, always

Many IT people are dismissive or condescending. That is never tolerated here. We are kind, direct, and honest, and we will never make you feel small for asking a question.

no jargon walls

On the air / Tucson's tech talk

Tucson knows
the voice.

Every Saturday morning we host The Computer Guru Show on KVOI 1030AM, taking live calls from anyone in Tucson with a tech question. Two decades of answering questions on the air, with no script and no screening for softballs. That is the same straight talk you get as a client.

1030AM
KVOI, The Computer Guru Show
SAT 9AM
Live every Saturday morning
520-790-2040
Call in live with any tech question

Our standard

You might not choose us. That's okay. But you'll make a better decision because we told you the truth.

// Arizona Computer Guru, Tucson

The first conversation is free / there is no pitch

Come see for yourself.

Stop by the office, or have us out to look at the server closet that runs hot and the printer that jams every Tuesday.