From 04949d33da18d6fcfd9ca57455ad9832eec23cbf Mon Sep 17 00:00:00 2001 From: Howard Enos Date: Tue, 21 Jul 2026 13:15:02 -0700 Subject: [PATCH] sync: auto-sync from HOWARD-HOME at 2026-07-21 13:14:31 Author: Howard Enos Machine: HOWARD-HOME Timestamp: 2026-07-21 13:14:31 --- .../2026-07-21-howard-onboarding-rmm-diag.md | 99 +++++++++++++++++++ 1 file changed, 99 insertions(+) create mode 100644 clients/ironwood-pig-sanctuary/session-logs/2026-07/2026-07-21-howard-onboarding-rmm-diag.md diff --git a/clients/ironwood-pig-sanctuary/session-logs/2026-07/2026-07-21-howard-onboarding-rmm-diag.md b/clients/ironwood-pig-sanctuary/session-logs/2026-07/2026-07-21-howard-onboarding-rmm-diag.md new file mode 100644 index 00000000..99861f94 --- /dev/null +++ b/clients/ironwood-pig-sanctuary/session-logs/2026-07/2026-07-21-howard-onboarding-rmm-diag.md @@ -0,0 +1,99 @@ +# Ironwood Pig Sanctuary - RMM Onboarding + Diagnostic Attempt + +## User +- **User:** Howard Enos (howard) +- **Machine:** Howard-Home +- **Role:** tech + +## Session Summary + +Howard brought a new client machine (DESKTOP-1NIIDOT, Dell Inspiron 3670, i3-8100, 8GB RAM, Win 11 Home) for Ironwood Pig Sanctuary. The machine was already in ScreenConnect tagged under "Ironwood Pig Sanctuarty" (typo in SC -- missing 'u' in Sanctuary). + +Onboarded Ironwood Pig Sanctuary as a new client in GuruRMM: created the client record and a "Main" site (site code BRONZE-TIGER-1901). The one-time enrollment API key was captured and vaulted at `clients/ironwood-pig-sanctuary/gururmm-site-main.sops.yaml`, committed and pushed to the vault repo. + +Pushed the GuruRMM agent installer to DESKTOP-1NIIDOT via ScreenConnect `send-command`. The agent enrolled successfully and appeared in the RMM fleet list. However, the agent was not maintaining its WebSocket connection -- all dispatched commands queued as `pending` with `is_connected=null`. The onboarding diagnostic probe failed on the first chunk upload (stayed pending). A simple test command (`hostname; Get-Date`) also stayed pending indefinitely. + +Howard indicated the client will be dropping the machine off for an HDD-to-SSD clone/replacement. All pending commands were cancelled. The onboarding diagnostic will be re-run after the hardware swap when the machine is back online and the agent is actively connected. + +## Key Decisions + +- Created the RMM client as "Ironwood Pig Sanctuary" (correcting the SC typo "Sanctuarty") for the canonical name in GuruRMM. +- Vaulted the enrollment key immediately after site creation -- the API key is shown only once in the create response. +- Cancelled all pending RMM commands rather than leaving them queued, since the machine is going offline for hardware work and commands would execute in an unknown state on reconnect. + +## Problems Encountered + +- **Agent enrolled but not connecting:** The GuruRMM agent registered in the fleet (appeared in `GET /api/agents`) but never established a live WebSocket connection (`is_connected=null`). All commands stayed `pending`. Likely caused by the machine being rebooted shortly after install, before the agent fully initialized. The SSD swap will require a re-check of the agent service after the clone. +- **SC API output limitation:** ScreenConnect's API does not return command output -- `send-command` queues the command but results are only visible in the SC console UI. This prevented remote troubleshooting of the agent connectivity issue through the API alone. + +## Configuration Changes + +- **Created:** `clients/ironwood-pig-sanctuary/gururmm-site-main.sops.yaml` (vault) -- RMM enrollment credentials +- **Created:** Ironwood Pig Sanctuary client in GuruRMM (id: `c2efbc46-6e30-4ae8-b335-b54fe9d51db1`) +- **Created:** Main site in GuruRMM (id: `50668805-3428-4b01-b3c2-3f4ed2c96da7`, code: `BRONZE-TIGER-1901`) + +## Credentials & Secrets + +- **GuruRMM site enrollment key:** vaulted at `clients/ironwood-pig-sanctuary/gururmm-site-main.sops.yaml` + - client_id: `c2efbc46-6e30-4ae8-b335-b54fe9d51db1` + - site_id: `50668805-3428-4b01-b3c2-3f4ed2c96da7` + - site_code: `BRONZE-TIGER-1901` + - api_key: `grmm_kGWKIUPrvOy4ruB7EHwEXOPXOm33x1pq` + - installer_url: `https://rmm.azcomputerguru.com/install/BRONZE-TIGER-1901` + +## Infrastructure & Servers + +- **DESKTOP-1NIIDOT** (Ironwood Pig Sanctuary) + - Dell Inspiron 3670, Serial: H7MFR33 + - Intel i3-8100 @ 3.60GHz, 8GB RAM + - Windows 11 Home 10.0.26200 + - LAN IP: 192.168.0.103, WAN IP: 76.159.202.97 + - MAC: 70:B5:E8:21:E2:78 + - Timezone: UTC-7 (Arizona) + - Logged-on user: benwa + - SC session: `b6fb1a9a-3994-4d76-be11-cfb84425bbfa` + - RMM agent: `a98b0cf4-1d40-4181-afa7-b764f2c317e8` + +## Commands & Outputs + +``` +# SC session lookup +$SC sessions --like "1NIIDOT" +-> 1 session found, CP1="Ironwood Pig Sanctuarty" + +# RMM client create +POST /api/clients {"name":"Ironwood Pig Sanctuary"} +-> id=c2efbc46-6e30-4ae8-b335-b54fe9d51db1 + +# RMM site create +POST /api/sites {"client_id":"...","name":"Main"} +-> site_code=BRONZE-TIGER-1901, api_key=grmm_kGWKIUPrvOy4ruB7EHwEXOPXOm33x1pq + +# Agent push via SC +$SC send-command --session --command "powershell ... iex (irm '.../install/BRONZE-TIGER-1901/windows')" --confirm +-> {} (queued) + +# Agent appeared in RMM after ~25s +rmm-search.sh 1NIIDOT -> DESKTOP-1NIIDOT, online, id=a98b0cf4... + +# Test command stayed pending +POST /api/agents//command {"command_type":"powershell","command":"hostname; Get-Date"} +-> status=pending (agent offline per WebSocket) + +# Cancelled pending commands +POST /api/commands//cancel -> cancelled x2 +``` + +## Pending / Incomplete Tasks + +- **Run onboarding diagnostic** on DESKTOP-1NIIDOT after the HDD-to-SSD swap is complete and the agent is actively connecting. Use: `bash .claude/scripts/run-onboarding-diagnostic.sh DESKTOP-1NIIDOT ironwood-pig-sanctuary` +- **Verify agent connectivity** post-swap: confirm `GuruRMMAgent` service is running and WebSocket is connected (`is_connected=true`). +- **Fix SC typo:** CP1 on the SC session reads "Ironwood Pig Sanctuarty" -- should be corrected to "Ironwood Pig Sanctuary" via `$SC set-properties`. +- **Hardware swap:** Client dropping off machine for HDD-to-SSD clone. After clone, agent should persist but connectivity needs verification. + +## Reference Information + +- SC instance: `https://computerguru.screenconnect.com` +- RMM server: `http://172.16.3.30:3001` +- Vault path: `clients/ironwood-pig-sanctuary/gururmm-site-main.sops.yaml` +- Bot alert posted: `[RMM] Howard onboarded client 'Ironwood Pig Sanctuary'...` (msg id: 1529176432587309157)