sync: Auto-sync from ACG-M-L5090 at 2026-02-01 16:23:43
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projects/msp-pricing/docs/web-email-hosting-pricing.md
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projects/msp-pricing/docs/web-email-hosting-pricing.md
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# Web & Email Hosting Pricing Structure
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**Last Updated:** 2026-02-01
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**Source:** MSP Pricing Chat - Web/Email Hosting Discussion
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---
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## Web Hosting Plans
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### Starter Hosting
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**Price:** $15/month
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**Features:**
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- 5GB storage
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- 1 website
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- Unmetered bandwidth
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- Free SSL certificate
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- Daily backups
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- Email accounts included
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- cPanel control panel
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**Best For:** Personal sites, small portfolios, landing pages
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---
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### Business Hosting ⭐ MOST POPULAR
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**Price:** $35/month
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**Features:**
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- 25GB storage
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- 5 websites
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- WordPress optimized
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- Staging environment
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- Performance optimization
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- Advanced caching
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- Priority support
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**Best For:** Growing businesses, WordPress sites, multiple projects
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---
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### Commerce Hosting
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**Price:** $65/month
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**Features:**
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- 50GB storage
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- Unlimited websites
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- E-commerce optimized
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- Dedicated IP
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- Advanced security
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- PCI compliance tools
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- Priority 24/7 support
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**Best For:** Online stores, high-traffic sites, mission-critical websites
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---
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## Email Hosting
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### WHM Email (IMAP/POP)
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**Base Price:** $2/mailbox/month
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**Included Storage:** 5GB per mailbox
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**Additional Storage:** $2 per 5GB block
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**Pre-Configured Packages:**
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| Package | Storage | Monthly Price | Effective $/GB |
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|-------------|---------|---------------|----------------|
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| Basic | 5GB | $2 | $0.40 |
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| Standard | 10GB | $4 | $0.40 |
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| Professional| 25GB | $10 | $0.40 |
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| Enterprise | 50GB | $20 | $0.40 |
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**Features:**
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- IMAP/POP3/SMTP access
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- Webmail interface
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- Basic spam filtering
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- Daily backups
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- Hard quota per mailbox (mail still delivered over quota)
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**Best For:**
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- IMAP/POP users
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- Outlook & Thunderbird clients
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- Budget-conscious teams
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- Legacy app compatibility
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**Policy Notes:**
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- Hard quota per mailbox (not pooled)
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- Mail still delivered over quota (no bouncing)
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- Client notified when approaching/exceeding quota
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- Billing adjusted when storage block added
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---
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### Microsoft 365 Business Basic
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**Price:** $7/user/month
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**Features:**
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- 50GB mailbox
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- Web & mobile apps (no desktop)
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- Teams, OneDrive (1TB)
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- SharePoint, Exchange Online
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- Basic security
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**Best For:** Cloud-first teams, mobile users, collaboration-focused
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---
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### Microsoft 365 Business Standard ⭐ MOST POPULAR
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**Price:** $14/user/month
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**Features:**
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- Everything in Business Basic, PLUS:
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- Desktop Office apps (Word, Excel, PowerPoint, Outlook)
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- Outlook desktop client
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- Advanced collaboration
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- Business-class email
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**Best For:** Most businesses, teams needing full Office suite
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---
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### Microsoft 365 Business Premium
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**Price:** $24/user/month
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**Features:**
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- Everything in Business Standard, PLUS:
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- Advanced security & compliance
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- Microsoft Defender
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- Intune device management
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- Information protection
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- Conditional access
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**Best For:** Compliance-heavy industries (legal, healthcare, finance)
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---
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### Exchange Online Plan 1
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**Price:** $5/user/month
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**Features:**
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- 50GB mailbox
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- Email only (no Office apps)
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- Outlook desktop compatible
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- Basic archiving
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**Best For:** Email-only users who don't need Office apps or collaboration
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---
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## Email Security Add-On
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### Email Security & Filtering
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**Price:** $3/mailbox/month
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**Platforms:** MailProtector (Emailservice.io) / INKY (via Kaseya)
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**Features:**
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- Anti-phishing protection
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- Advanced spam filtering
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- Outbound mail filtering
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- DLP-style scanning
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- Approval workflows for sensitive content
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- Real-time threat detection
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**Coverage:**
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- Inbound protection
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- Outbound protection
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- Works with WHM Email or M365
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**Recommendation:** Recommended for all WHM email users
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---
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## Add-On Services
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### Additional Storage
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| Service | Price | Notes |
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|---------|-------|-------|
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| Email Storage (per 5GB block) | $2/month | Per mailbox, WHM only |
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| Web Storage (per 10GB) | $5/month | Web hosting expansion |
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### Domain Services
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| Service | Price | Notes |
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|---------|-------|-------|
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| Domain Registration | $15/year | .com/.net/.org |
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| Domain Transfer | Free | With hosting |
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| Private Registration | $12/year | WHOIS privacy |
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### Migration Services
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| Service | Price | Notes |
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|---------|-------|-------|
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| Email Migration | $50/mailbox | One-time |
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| Website Migration | $100/site | One-time |
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### Premium Services
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| Service | Price | Notes |
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|---------|-------|-------|
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| Dedicated IP | $5/month | E-commerce, SSL |
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| SSL Certificate (Premium) | $75/year | EV or wildcard |
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| Daily Offsite Backup | $10/month | Enhanced retention |
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---
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## Industry Recommendations
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| Business Type | Recommended Package |
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|--------------|---------------------|
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| Startup/Solo | Starter Hosting + WHM Email ($2+) |
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| Small Business | Business Hosting + M365 Business Basic |
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| Growing Business | Business Hosting + M365 Business Standard |
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| E-commerce | Commerce Hosting + M365 Business Standard |
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| Healthcare/Legal | Commerce Hosting + M365 Business Premium |
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---
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## Pricing Examples
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### Example 1: Small Office (5 users, basic needs)
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**Web Hosting + Budget Email**
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```
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Business Hosting $35
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WHM Email 10GB (5 × $4) $20
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Email Security (5 × $3) $15
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----------------------------------------
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Total Monthly: $70
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```
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**Includes:** Website + secure IMAP email for Outlook/Thunderbird users
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---
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### Example 2: Budget-Conscious Office (8 users)
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**Full Website + Secure Email**
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```
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Business Hosting $35
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WHM Email 10GB (8 × $4) $32
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Email Security (8 × $3) $24
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----------------------------------------
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Total Monthly: $91
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```
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**Benefit:** Full website + secure IMAP email for teams using Outlook/Thunderbird
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---
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### Example 3: Modern Small Business (10 users)
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**Web + Microsoft 365 Standard**
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```
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Business Hosting $35
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M365 Business Standard (10 × $14) $140
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----------------------------------------
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Total Monthly: $175
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```
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**Includes:** Website + full Office suite + 1TB OneDrive + Teams collaboration
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---
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### Example 4: E-Commerce Store (15 users)
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**Commerce Hosting + M365**
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```
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Commerce Hosting $65
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M365 Business Standard (15 × $14) $210
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Dedicated IP $5
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----------------------------------------
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Total Monthly: $280
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```
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**Includes:** E-commerce optimized hosting + full Office suite + PCI compliance tools
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---
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## Storage Overage Scenarios
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### 200GB Email Abuser - Migration Path
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**Old "Unlimited" Plan:** ~$20/month total
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**New Structure Options:**
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| Scenario | Configuration | Monthly Cost | Increase |
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|----------|--------------|--------------|----------|
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| 10 mailboxes, 20GB avg each | 10 × $8 (20GB) | $80 | 4x |
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| 5 mailboxes, 40GB avg each | 5 × $16 (40GB) | $80 | 4x |
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| 1 mega-box, 200GB | 1 × $80 (200GB) | $80 | 4x |
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**Migration Strategy:**
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1. 60-90 day notice before billing kicks in
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2. Offer one-time mailbox cleanup service
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3. Suggest migration to M365 for heavy users
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4. Provide reporting on current usage
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---
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## National Pricing Research Summary
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### Web Hosting Market Rates
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- **Shared Hosting:** $3-15/month (basic plans)
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- **Managed WordPress:** $4-30/month
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- **VPS Hosting:** $20-100/month
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- **Dedicated Hosting:** $80-500/month
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### Email Hosting Market Rates
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- **Microsoft 365:** $1-30/user/month (depending on plan)
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- **Hosted Exchange:** $0-30/mailbox/month (average $12)
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- **Basic Email:** $2-10/mailbox/month
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### Web Development Market Rates
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- **Freelance Developers:** $16.83-72.12/hour (avg $45.12)
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- **Professional Agencies:** $60-120/hour
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- **Small Business Website:** $5,000-10,000 (up to $20,000+ for complex)
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- **Website Maintenance:** $35-500/month (small/medium), $300-2,500/month (complex)
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### ACG Position
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- **Hourly Rate:** $130-165/hour (in line with professional MSP/agency rates)
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- **GPS Support Plans:** $85-100/hour effective (significant value)
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- **Web Hosting:** Competitive with managed/specialty hosts
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- **Email Hosting:** Budget-friendly alternative to M365 for IMAP users
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---
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## Policy Notes
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### WHM Email
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- Hard quotas enforced per mailbox (not pooled)
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- Mail continues to be delivered over quota (no bouncing - customer-friendly)
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- Notifications sent when approaching/exceeding quota
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- Automatic billing adjustment when storage blocks added
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### Microsoft 365
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- Billed through Microsoft CSP program
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- Standard Microsoft terms apply
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- Migration assistance included
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### Discontinued Services
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- **In-house Exchange Server:** Discontinued due to security risks
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- **Recommendation:** M365 for new Exchange deployments
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---
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## Contact
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**Phone:** 520.304.8300
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**Email:** mike@azcomputerguru.com
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**Website:** azcomputerguru.com
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**Address:** 7437 E. 22nd St, Tucson, AZ 85710
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---
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**Last Updated:** 2026-02-01
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**Protecting Tucson Businesses Since 2001**
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