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sync: auto-sync from HOWARD-HOME at 2026-06-24 10:21:03

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-24 10:21:03
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Howard Enos
2026-06-24 10:21:31 -07:00
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clients/cascades-tucson/session-logs/2026-06/2026-06-24-howard-ticket-review-and-cascades-consolidation.md
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@@ -87,3 +87,82 @@ None discovered or created this session.
- Tickets reviewed: 31767, 31771, 31794, 31849, 31889, 31947, 31953, 32021, 32023, 32030, 32138, 32160, 32179, 32193, 32194, 32202, 32203, 32211, 32229, 32230, 32254, 32256, 32319, 32342, 32370, 32380, 32397, 32398, 32443.
- #31953 invoice: https://computerguru.syncromsp.com/tickets/105636717 — invoice 1650785061 ($150.00).
- Cascades plan: `clients/cascades-tucson/PROJECT_STATE.md`; current truth: `wiki/clients/cascades-tucson.md` (compiled 2026-06-23).
---
## Update: 10:20 PT — #32193 built/billed, drive-map troubleshooting, Syncro priority sweep
### Session Summary (continued)
Built and billed Cascades #32193 (restricted Ashley + Meredith share), fixed a Syncro
priority-format issue Winter flagged, swept recent tickets, and resolved a drive-map visibility
problem on Ashley's machine — then verified Meredith's.
**#32193 — restricted Executive share (DONE + billed).** Recon on CS-SERVER confirmed AD accounts
`CASCADES\Ashley.Jensen` + `CASCADES\Meredith.Kuhn` (both Enabled, OU=Administrative) and the
share convention (`D:\Shares\<name>`, CS-SERVER-local). Created `D:\Shares\Executive` + SMB share
`Executive`: inheritance off, NTFS = SYSTEM + Administrators (Full) + the two users (Modify);
share-access limited to the two + Administrators. Mapped `E: -> \\cs-server\Executive` (persistent)
on both ASSISTMAN-PC (Meredith) and DESKTOP-U2DHAP0 (Ashley); read+write verified on both. Billed
0.5 hr remote from the prepaid block: invoice #1650785728 $0.00, block 48.75 -> 48.25 (verified),
note "Block hours remaining: 48.25.", ticket -> Invoiced.
**Drive-map "not visible" troubleshooting (Ashley).** After mapping, Ashley reported not seeing E:.
Two root causes found and fixed: (1) UNC double-backslashes were eaten to single in the
heredoc->jq->agent->PowerShell dispatch chain, so `net use \\cs-server\Executive` 67'd / hung —
fixed by building the UNC from `[char]92` at runtime. (2) The map was correctly mounted in her
session (confirmed user_session SID 1 == explorer.exe SID 1, `Test-Path E:\` True, persistent
`HKCU\Network\E`), but her already-running Explorer hadn't refreshed to show a programmatically
added drive. Fired `SHChangeNotify(SHCNE_DRIVEADD)` in session 1 to surface it without disruption;
applied the same to Meredith. Verified Meredith's E: read+write end-to-end (wrote/read/deleted a
test file). `cascades\ashley.jensen` is a standard user (Medium integrity), so no token split.
**Syncro priority fix + sweep (Winter feedback).** Winter flagged that some Claude-touched tickets
weren't getting priority/type. Audited: only #32193/#32194 (created 2026-04-22) had bare `Normal`
instead of canonical `2 Normal` (renders blank in UI) — fixed both to `2 Normal` (types were valid).
Swept all tickets created since 2026-06-01 (99): no other Claude-created malformed-priority tickets;
the 20 blank-priority ones are auto-ingested email/portal/integration tickets (payment notices,
calendar invites, CloudBerry, From Portal) = Winter's triage queue, left untouched per Howard. Did
NOT apply priority/type to the 4 genuine open service tickets (Howard declined).
### Key Decisions (continued)
- Named the share `Executive` (Exec Director + Asst Exec Director tier); direct NTFS ACL on the two
named users rather than a new SG group (2-person static restricted share).
- Billed #32193 at 0.5 hr remote from the block (Howard's call); invoice $0.00 is correct (prepaid).
- Left the 20 blank-priority auto-ingested tickets and the 4 open service tickets alone (Howard's call)
— only fixed the two genuinely malformed Claude-created tickets.
### Problems Encountered (continued)
- **UNC `\\` mangled to `\` in RMM dispatch** — looked like a missing/broken share (error 67 / hangs).
Fixed by constructing UNC from `[char]92`. Logged as `--friction`; memory `reference_rmm_drive_map_explorer_refresh`.
- **Mapped drive not shown in user's Explorer** — drive was mounted in her session; Explorer hadn't
refreshed. Fixed with `SHChangeNotify(SHCNE_DRIVEADD)` in-session. An interactive scheduled task
(`LogonType Interactive`) to remap returned LastTaskResult=2 and did not help.
- **Syncro priority `Normal` vs `2 Normal`** — bare word renders blank; Winter flagged. Fixed both
tickets; logged `--correction`; memory `feedback_syncro_priority_type_format`.
### Configuration Changes (continued)
- CS-SERVER: created `D:\Shares\Executive` + SMB share `Executive` (NTFS/share scoped to Ashley.Jensen + Meredith.Kuhn + admins/SYSTEM).
- DESKTOP-U2DHAP0 + ASSISTMAN-PC: persistent `E: -> \\cs-server\Executive` mapped + shell-notified.
- Syncro: #32193 resolution comment (420541806), line item (42998855), invoice 1650785728, status Invoiced; #32193/#32194 priority -> `2 Normal`.
- New memories: `feedback_syncro_priority_type_format.md`, `reference_rmm_drive_map_explorer_refresh.md` (+ MEMORY.md index lines).
- errorlog.md: 1 `--friction` (UNC mangling), 1 `--correction` (priority format).
### Infrastructure & Servers (continued)
- CS-SERVER agent id `c39f1de7-d5b6-45ae-b132-e06977ab1713`; IPs 192.168.2.248 (registered DNS `cs-server.cascades.local`, idx 16, Ethernet) + 192.168.2.254 (idx 4, Hyper-V vEthernet — does NOT cleanly serve SMB to clients). No DFS namespace.
- ASSISTMAN-PC (Meredith) agent `cf86fa5e-96a2-494d-9cb1-8be22a518ad0`; logged in as LOCAL `assistman-pc\meredithk` but authenticates to cs-server as her domain identity.
- DESKTOP-U2DHAP0 (Ashley) agent `636cfd2e-3fce-4e5c-b237-e2bd4acce8e1`; `cascades\ashley.jensen` standard user (Medium), console session 1.
### Pending / Incomplete Tasks (continued)
- Optional: confirm with Ashley she now sees E: in Explorer (shell-notified; logoff/logon or F5 is the guaranteed fallback).
- Remaining batch unchanged: 32211 (security — next), 32160, 32202, 32380, 32229, 31947; onsite-deferred 32230 (Karen out)/32194/32254/32319/32342/32370/32021.
### Reference Information (continued)
- #32193 invoice 1650785728 ($0.00, prepaid); ticket https://computerguru.syncromsp.com/tickets/109316877
- Share: `\\cs-server\Executive` = `D:\Shares\Executive`; drive `E:` both machines.