azcomputerguru/claudetools
1
0
Fork 0
Code Issues 75 Pull Requests Actions Packages Projects Releases Wiki Activity

sync: auto-sync from GURU-5070 at 2026-06-02 07:25:49

Browse Source 
Author: Mike Swanson
Machine: GURU-5070
Timestamp: 2026-06-02 07:25:49
This commit is contained in:
Mike Swanson
2026-06-02 07:25:55 -07:00
parent bc7716c7a9
commit 0daa7951b3
54 changed files with 1349 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

13
.claude/memory/feedback_syncro_cascades_contact.md Normal file
View File

@@ -0,0 +1,13 @@
---
name: Syncro — Cascades contact incident detail (Meredith Kuhn)
description: Incident context for why the blank-contact rule matters at Cascades — Meredith Kuhn is the recurring wrong default that Syncro pre-selects. See feedback_syncro_blank_contact.md for the global rule.
type: feedback
---
At Cascades of Tucson (customer_id 20149445), Syncro repeatedly pre-selects **Meredith Kuhn** (Assistant Manager, ASSISTMAN-PC) as the ticket contact default. She is the wrong contact — setting her overrides the customer's distribution emails and routes notifications only to her.
**Why it keeps happening:** Syncro's contact picker defaults to the first-alphabetical or most-recently-used contact. Howard surfaced this pattern; Mike confirmed the global rule on 2026-05-24 (do not set contact on ANY ticket unless explicitly requested).
**Global rule:** See [[feedback_syncro_blank_contact]] — blank contact is the default for all customers, not just Cascades.
**Cascades-specific guard:** Even if you're tempted to assign a contact for routing purposes, Meredith Kuhn is specifically wrong. The correct routing happens automatically when contact is null.