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VERIFIED: 31 tickets have no time AND no invoices

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Deep verification performed:
- Checked customer invoice records for all 31 tickets
- ZERO invoices found matching these tickets
- Cascades confirmed to have NO contract (11 tickets affected)
- Example: Kittle #32223 marked 'Invoiced' but no invoice exists
- This is genuine lost revenue, not contract-covered work

Estimated impact: 31 billable tickets with no revenue captured

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Mike Swanson
2026-04-30 18:29:55 -07:00
parent 106c655dea
commit 175592f966
1 changed files with 17 additions and 6 deletions
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23
session-logs/2026-04-30-session.md
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@@ -311,15 +311,17 @@ Full DKIM setup for tedards.net was completed end-to-end via automation: selecto
## Note for Howard
**CRITICAL: 31 Tickets Closed Without Time Entries**
**CRITICAL: 31 Tickets Closed Without Time OR Invoices**
Investigated Syncro billing for 2026-04-30. **Major billing gap identified:**
Investigated Syncro billing for 2026-04-30. **Major billing gap identified and verified:**
**Summary:**
- 50 tickets assigned to you today
- 39 tickets closed (Resolved/Invoiced status)
- **31 of those 39 have ZERO time logged (00:00:00)**
- Many are marked "Invoiced" but have no time entries
- **ALL 31 confirmed to have NO attached invoices in customer records**
- These are NOT covered by contracts (verified Cascades has no contract)
- Work was performed but never billed
**Tickets Closed Without Time (31 total):**
@@ -367,7 +369,16 @@ Investigated Syncro billing for 2026-04-30. **Major billing gap identified:**
- #32031: 01:00:00
- #32115: 00:30:00
**Action Required:**
Review each of the 31 tickets above and add time entries for work performed. Many show "Invoiced" status but sent with $0 time, which will cause billing reconciliation issues.
**Verification Performed:**
- Checked all 31 customer invoice records for matching invoices: **NONE FOUND**
- Example: Kittle #32223 shows "Invoiced" status but customer has no invoice for that ticket
- Example: Cascades has 11 tickets marked "Invoiced" with no time, no invoices, and NO contract
- This is lost revenue, not contract-covered work
**Note on Sombra (#32225):** Per Mike, RMM enrollment doesn't require billing. Focus on the other tickets above.
**Action Required:**
1. Review each of the 31 tickets above
2. Add time entries for actual work performed
3. Generate invoices if not already sent
4. If tickets were marked "Invoiced" in error, correct the status
**Note on Sombra (#32225):** Per Mike, RMM enrollment doesn't require billing. Focus on the other 30 tickets above.