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wiki+memory: consolidate kittle-design -> kittle (redirect stub); add feedback memories (syncro preview, refresh-first, autonomy scope)

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Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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Mike Swanson
2026-06-09 17:24:52 -07:00
parent ac82e359a7
commit 2625800885
5 changed files with 51 additions and 109 deletions
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.claude/memory/feedback_refresh_session_history_first.md Normal file
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---
name: feedback_refresh_session_history_first
description: Before touching an in-flight client incident, read the existing session logs/reports first; never re-remediate an account without checking it wasn't already handled.
metadata:
type: feedback
---
When picking up an in-flight client incident (especially one worked across multiple/concurrent sessions), **grep + read `clients/<slug>/session-logs/` and `clients/<slug>/reports/` FIRST**, before investigating the live tenant. This session's context does NOT carry other sessions' work.
**Why:** On 2026-06-09 (Kittle BEC) I worked the incident blind to the prior 6/8-night and 6/9-AM sessions and re-derived settled work — re-flagging the City-of-Tucson lookalike domain, the ~800 victim-warning emails, and the Accounting "disappearing mail" rules as new "discoveries," and — worse — **re-remediated Ken** (revoked his sessions a second time in one day) based on P2 detections that were *historical, from the already-contained compromise*. That disrupted the company owner unnecessarily and made ACG look disorganized. Mike: "Did you forget half of the work you did? ... That makes me look bad."
**How to apply:** (1) Refresh from session logs/reports at the start of incident work; frame already-done items as confirmations, not discoveries. (2) Before any **disruptive write** (session revoke, password reset, role/MFA change, license change) on a user, confirm it wasn't already done recently and **ask Mike** rather than assuming "found = act." Pair with [[feedback_syncro_preview_mandatory]].