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sync: auto-sync from HOWARD-HOME at 2026-04-23 13:34:46

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-04-23 13:34:46
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Howard Enos
2026-04-23 13:34:47 -07:00
parent 1191123602
commit 34aad7639f
3 changed files with 75 additions and 17 deletions
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.claude/memory/MEMORY.md
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- [Bypass Permissions Setting](feedback_bypass_permissions_setting.md) - Set permissions.defaultMode to bypassPermissions in settings.json on all machines
- [365 Remediation Tool](feedback_365_remediation_tool.md) - Always means Graph API app fabb3421, not CIPP
- [Ollama Tier-0 Routing](feedback_ollama_tier0_routing.md) - Route drafts/summaries/classifications through Ollama (qwen3:14b). Mike designed ClaudeTools this way — not optional.
- [Syncro Emergency Billing](feedback_syncro_emergency_billing.md) — Emergency = 1.5× multiplier, not additive. Branch by `customer.prepay_hours`: no-prepaid → `26184` at actual hrs; prepaid → `26118` at hrs×1.5. Never stack. Always set `price_retail`.
## Machine
- [ACG-5070 Workstation Setup](reference_workstation_setup.md) - Windows 11 Pro clean install 2026-03-30, replaced CachyOS. All tools installed.

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.claude/memory/feedback_syncro_emergency_billing.md Normal file
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---
name: Syncro emergency/after-hours billing — check prepay_hours first
description: Emergency labor is 1.5× multiplier, not additive. Branch by customer.prepay_hours — wrong branch doubles or undercharges. Applies to every /syncro bill for emergency work.
type: feedback
---
**Rule:** Before adding any Emergency/after-hours labor line item on a Syncro ticket, `GET /customers/<id>` and read `prepay_hours`.
- If `prepay_hours == 0` (no prepaid block): use product `26184` (Labor - Emergency/After Hours) at quantity = actual hours. The $262.50/hr rate already has the 1.5× multiplier baked in.
- If `prepay_hours > 0` (customer has a prepaid block): use product `26118` (Labor - Onsite) at quantity = actual hours × 1.5. Prepaid blocks debit by QUANTITY, not dollars, so we bump qty instead of swapping to the Emergency product.
Never stack `26118` + `26184` for the same hour of work. Pick one path based on the prepaid state.
**Why:** Learned on ticket #32203 (Desert Auto Tech) 2026-04-23. Howard asked to bill "1 hour onsite + 1 hour emergency onsite." I posted both as separate additive line items and the invoice came out at $437.50 when the correct bill for 1 actual hour of emergency work was $262.50. Winter caught it and explained the rule: "the goal is to have it bill at time and a half." The Emergency product = time-and-a-half by rate; prepaid accounts = time-and-a-half by quantity. Swapping products AND multiplying quantity double-counts.
**How to apply:**
- Every `/syncro bill` for emergency/after-hours work: check `prepay_hours` BEFORE choosing the product. Do not shortcut this.
- For a 2-hour emergency job:
- Non-prepaid customer → one line, 2.0 hrs × `26184` → $525.00
- Prepaid customer → one line, 3.0 hrs × `26118` → 3 hours debit from block
- Always set `price_retail` explicitly on `add_line_item`. The old "omit and let Syncro auto-calc" guidance was wrong — the rate does not populate from the product config, and the invoice will post at $0 if `price_retail` is missing. Fetch the current rate with `GET /products/<id>`.
- Never let a customer-facing invoice post without verifying `.invoice.total` matches the expected `qty × price_retail`.
- Full rules and examples live in `.claude/commands/syncro.md` under the "Labor product IDs" section.