sync: auto-sync from ACG-TECH03L at 2026-04-17 19:47:15

Author: Howard Enos
Machine: ACG-TECH03L
Timestamp: 2026-04-17 19:47:15

clients/at-trebesch/overview.md

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+# Client Overview
+
+## Company Name
+AT Trebesch
+
+## Primary Contact
+- Name:
+- Phone:
+- Email:
+
+## IT Contact
+- Name: Howard Enos (MSP)
+- Phone:
+- Email: howard@azcomputerguru.com
+
+## Contract Details
+- Service Level:
+- Hours Covered:
+- Contract Renewal Date:
+
+## Environment Summary
+- Total Users: 1+ (`Owner` confirmed; verify others on next visit)
+- Total Locations: 1
+- Domain Name: WORKGROUP (no AD)
+- Primary Site Address: Tucson area (timezone US Mountain Standard Time, no DST)
+- RMM Agent Count: 1 confirmed (Syncro + ScreenConnect + Splashtop all installed)
+- Workstation Count: 1 confirmed (DESKTOP-QNP3ON5) — full inventory pending
+- Server Count: 0 confirmed
+
+## Stack Summary (from 2026-04-17 audit of DESKTOP-QNP3ON5)
+
+| Category | Tooling | Notes |
+|---|---|---|
+| EDR / AV | Bitdefender Endpoint Security Tools 8.26.4.628 | Primary, all 4 services running |
+| Secondary AV | Malwarebytes 5.5.4.252 | **CONFLICT** — running real-time alongside Bitdefender. Recommend uninstall or set to scheduled-only. |
+| Backup | Carbonite 6.6.0 build 670 (Dec 2025) | Cloud backup, online |
+| Remote Access | ScreenConnect 26.1.24 + Splashtop 3.8.0.4 | Both running. Splashtop likely from Syncro bundle. |
+| RMM | Syncro 1.0.200.18380 | Agent installed |
+| Office | Microsoft 365 Apps for business / Office 2024 Pro Plus | C2R 16.0.19822.20182 |
+| OS | Windows 11 **Home** 25H2 | **Should be Pro** for any business workstation (BitLocker, GPO, etc.) |
+
+## Notes
+
+- All workstations currently on Windows 11 Home — flag for Pro upgrade as part of any new-machine refresh cycle.
+- Workgroup environment, no AD. Local accounts only.
+- "guru" local Administrator account exists on DESKTOP-QNP3ON5 (last logon 2025-10-18) — MSP backdoor, confirm current password is in vault.
+- "localadmin" also exists alongside guru — pick one MSP-standard account, retire the other.