Tested restores
+We verify recoveries on a schedule, not just that a backup ran. When you need the data back, we already know it comes back.
+diff --git a/projects/acg-website/TODO.md b/projects/acg-website/TODO.md index ef51336a..06a73691 100644 --- a/projects/acg-website/TODO.md +++ b/projects/acg-website/TODO.md @@ -20,9 +20,16 @@ - [x] **Real ACG logo integrated** — the power-button "G" mark faithfully vectorized (`v2/assets/acg-g-mark.svg`, geometry measured off the real logo) as the header icon + theme-adaptive SVG favicon on all 6 pages; Anton wordmark kept. Source wordmark logos (full-color/dark/white/header) saved to `v2/assets/brand/`. Mark recolored to the v2 palette (orange `#E24A12` + ink) vs the logo's original orange `#F58921` + navy `#244878` — 2-line swap if the original inks are wanted. +- [x] **Service detail sub-pages (Opus)** — 8 per-service pages (`managed-it`, `backup-recovery`, `projects-block-time`, `cybersecurity`, `vcio-compliance`, `microsoft-365`, `business-phones`, `web-hosting`) in the v2 design language, straightforward-IT + warm/personal voice. Every index card (homepage THE INDEX + `services.html`) is now clickable through to its page. All 200, verified live. + ## In progress / next - Nothing actively in progress. Next up is the go-live backlog below. +## Small follow-ups (from the detail-pages build) +- [ ] Detail-page figures reuse the 5 existing stock images (some repeat across the 8 pages) — bespoke per-service imagery would lift them (ties into image finals). +- [ ] "vCIO & Compliance" and "Projects & Block Time" have no card on the homepage "THE INDEX" (only on `services.html`) — add homepage cards if wanted. +- [ ] Detail cards have a secondary price→pricing link nested in the row-wide link; can collapse to a single undivided row link if preferred. + ## Backlog — toward go-live on azcomputerguru.com - [ ] Real AI image finals for remaining slots (see `v2/IMAGE-SPEC.md`) — blocked on Grok image-gen cooperating. - [ ] Wire the **contact form** to a real mailbox (currently a demo stub, unchanged from v1). diff --git a/projects/acg-website/v2/backup-recovery.html b/projects/acg-website/v2/backup-recovery.html new file mode 100644 index 00000000..45a3a48a --- /dev/null +++ b/projects/acg-website/v2/backup-recovery.html @@ -0,0 +1,268 @@ + + +
+ + +Backups that we have actually restored from, kept in more than one place, and ready for the worst day. So the fire, the flood, the stolen laptop, or the ransomware note is a rough afternoon instead of the end of the business.
+ +
+
+
+ What it is / in plain English
+Most businesses think they have backups. Far fewer have ever tried to bring one back. We have sat with three Tucson companies who found out their backups were corrupt only after ransomware hit, and that is a conversation nobody should have to have.
+Backup and recovery done right means copies in more than one place, restores that we test on a schedule, and a written plan for what comes back first and how long it takes. The point is not the backup. The point is the recovery.
+A bad day should be an inconvenience, not a closure. That is the entire reason we do this the careful way.
+
+
+
+ What's included / the concrete list
+We verify recoveries on a schedule, not just that a backup ran. When you need the data back, we already know it comes back.
+Your data lives in more than one location, so a single fire, flood, or stolen server never takes the whole business with it.
+Fast local restores for the everyday oops, cloud copies for the real disasters. You get speed and safety, not one or the other.
+When something encrypts a machine, we roll it back to a clean point in time instead of negotiating with a stranger.
+Everyone knows what gets restored first and roughly how long it takes, decided calmly ahead of time, not invented during the emergency.
+We would rather prove a restore on a quiet Tuesday than promise one on the worst day of your year.
+How we deliver it / why it is different
+Anyone can sell you backup software. The difference is whether someone is actually watching it succeed and quietly fixing it when it does not.
+We monitor every backup job and follow up on the ones that fail, so a silent backup does not sit broken for months until you need it. And because we are local, a serious recovery can mean a real person at your office with a drive in hand, not a support ticket and a shrug.
+When something does go wrong, you get a straight answer about what we can bring back and when. No spin, no hiding the ball. Just the plan, and a Tucson team executing it.
+Who it is for / and where it lives
+Practices with patient records, firms with case files, shops with years of QuickBooks history. If losing it would hurt, this is for you. Backup and disaster recovery is built into GPS-Pro, and ransomware rollback comes with GPS-Advanced.
+| Tier | Per endpoint / mo | Backup coverage |
|---|---|---|
| GPS-Basic | $19 | Monitoring and patching |
| GPS-Pro | $26 | Backup & disaster recovery included |
| GPS-Advanced | $39 | Adds ransomware rollback |
Standalone and project-based backup is available too. The estimator prices the whole thing in seconds.
+ +No pressure / no fear-mongering / just the plan
+Let us look at how you are backed up today and tell you honestly whether it would hold. Even if the answer is "you are in good shape, change one thing."
+ +GPS-Voice is a cloud phone system that travels with your team. The same number rings your desk, your laptop, and your cell, with auto-attendants, free porting for managed clients, and a flat per-user price. No per-minute surprises.
+ +
+
+
+ What it is / in plain English
+A cloud phone system replaces the old box in the closet with software that runs on the phone on your desk, the app on your laptop, and the app in your pocket. Someone can answer the front-desk line from home and the caller never knows the difference.
+You get the grown-up features, auto-attendants, ring groups, voicemail-to-email, without a per-minute bill at the end of a busy month. It is a flat price per user, so the phone bill is finally something you can predict.
+Four tiers, no per-minute surprises. You know the bill before the month starts.
+
+
+
+ What's included / the concrete list
+The same number rings your desk phone, your computer, and your cell. Work from the office, the couch, or the truck on one line.
+"Press one for sales" and "ring the whole front desk" set up the way your business actually answers the phone.
+Keep the number your customers have called for years. For managed clients, moving it over is on us.
+A flat rate per user with no metering, so a busy month does not turn into a scary invoice.
+Emergency location handled correctly, and a call record where you need one, included on the tiers that call for it.
+The number your customers know does not change. Everything behind it just gets better.
+How we deliver it / why it is different
+Phones sit on your network, so when the phone company and the IT company are two different vendors, you become the go-between the day something breaks.
+Because we handle both, there is no finger-pointing. If a call quality issue is really a network issue, the same team that runs your phones runs your network, and we just fix it. One number to call, one team that owns the whole path.
+We plan the port carefully so your lines never go dark mid-transition, and we are local, so on cutover day a real person can be there. No offshore support wrestling with your dial plan at midnight.
+Who it is for / and what it costs
+Offices with remote and in-person staff, shops that need a real auto-attendant, and anyone tired of a phone bill they cannot predict. Four tiers, from a simple line to a full call center, priced per user.
+| Tier | Per user | Highlights |
|---|---|---|
| Basic | $22 | Unlimited US, app, e911 |
| Standard | $28 | Ring groups, recording |
| Pro | $35 | SMS, analytics, CRM |
| Call Center | $55 | Queues, supervisor tools |
Number porting is free for managed clients. The estimator totals phones alongside the rest of your stack.
+ +No pressure / no per-minute bill / no runaround
+Tell us how many people answer the phone and how you want calls to flow. We will price it flat and port your numbers for free if you are a managed client.
+ +Layered protection for the way businesses actually get attacked: through email, through stolen passwords, through the one person having a busy day. Advanced EDR, email security, dark-web monitoring, and training that turns your team into a defense.
+ +
+
+
+ What it is / in plain English
+Attacks do not usually look like a virus anymore. They look like a normal login with a stolen password, or an email from the boss that is not really the boss, asking for a wire transfer that almost goes through. Old-style antivirus never sees those coming.
+Real security is layers. Something watching behavior on each machine, something filtering the email, something warning you when your passwords leak, and a team that knows the difference between a genuine phish and a false alarm. We do not sell fear. We just close the doors that get used.
+Basic antivirus alone is not enough anymore, so we do not pretend it is.
+
+
+
+ What's included / the concrete list
+Behavior-based detection that catches the attack antivirus misses, and can isolate a machine before whatever is on it spreads.
+The front door for most attacks. We filter it hard and flag the wire-transfer request that looks just a little too much like your boss.
+We watch for your company credentials turning up in breaches, so a leaked password is a heads-up to you instead of a way in for someone else.
+Short, regular training so your team learns to spot the phish and hesitate before the click. The cheapest security you can buy.
+The unglamorous settings that stop most attacks cold, turned on across your accounts and kept on.
+Most breaches walk through an unlocked door. Our job is to quietly lock the doors and keep them locked.
+How we deliver it / why it is different
+Plenty of companies sell security by frightening you. We would rather explain the actual risk, in plain English, and then just handle it.
+We tune the tools so they protect you without burying your team in pop-ups and blocked emails. When an alert is real, a local tech looks at it and acts. When it is nothing, we make it quiet. You should feel safer, not more anxious.
+And we will always tell you the truth about where you stand. If your biggest risk is a shared password on a sticky note, we will say that before we sell you anything fancier. Honest first, then thorough.
+Who it is for / and where it lives
+Which is all of them. Especially anyone holding client records or answering a cyber-insurance questionnaire. Security is built into GPS-Pro and above, and GPS-Advanced adds compliance tooling and ransomware rollback.
+| Tier | Per endpoint / mo | Security included |
|---|---|---|
| GPS-Basic | $19 | Managed antivirus and patching |
| GPS-Pro | $26 | EDR, email security, dark web, training |
| GPS-Advanced | $39 | Adds compliance and ransomware rollback |
Email security can be added on its own for $3/mailbox.
+ +No pressure / no fear-mongering / no jargon walls
+Let us take an honest look at where you are exposed and what it would actually take to close it. No scare tactics, no obligation.
+ +24/7 monitoring, automated patching, and a help desk that knows your name.
EDR, email security, dark-web monitoring, and training that catch what antivirus misses.
Migrations, licensing, and email that is configured, secured, and supported.
Cloud phone systems with mobile and desktop apps, porting, and no usage surprises.
Managed hosting with free SSL, daily backups, and real humans on support.
Guru Protection Services keeps every computer, server, and critical device healthy so downtime is the exception, not the routine. One flat per-endpoint price, and a team in Tucson that already knows your network.
+ +
+
+
+ What it is / in plain English
+Managed IT means we take responsibility for keeping your technology running. We monitor your machines around the clock, patch them on a schedule, and step in the moment something looks wrong, usually before you have noticed anything at all.
+It is the opposite of the old break-fix model. You are not paying us more when things go wrong. You pay one predictable price per computer, and our whole job is to keep those computers boring, quiet, and working.
+We charge the same whether your systems break or not, so our only incentive is to keep them running.
+
+
+
+ What's included / the concrete list
+Every server, workstation, and critical device watched around the clock. Alerts reach us before they reach you.
+Operating systems and core software kept current on a schedule, so the holes attackers use get closed before anyone can reach them.
+Call, email, or remote in and reach a Tucson tech who already has your setup documented. No re-explaining your network every single time.
+Business-grade protection installed, updated, and watched on every endpoint. Not the free tool that shipped with the machine.
+A plain-English summary of what we watched, what we patched, and what we fixed before it could become your problem.
+Remote for the fast stuff, boots on the ground for the rest. Local clients typically see us within an hour or two.
+You pay per endpoint, so the bill follows your actual headcount. Add a person, add an endpoint. Downsize, and it drops the next month.
+How we deliver it / why it is different
+The technology is table stakes. What you actually feel day to day is who picks up the phone, how fast they get it, and whether they treat you like a person.
+When you call us, you reach a local tech who can see your environment and knows your history. No queue three time zones away, no reading your account number twice, no explaining what a workstation is. We answer our own phones, and we have since 2001.
+We also tell you the truth. If something is fine, we will say so. If a project can wait a quarter, we will say that too. Kind, direct, and honest is the whole standard, and we will never make you feel small for asking a question.
+Who it is for / and what it costs
+Small offices, busy medical and legal practices, job sites, and anyone tired of an IT company that only shows up to bill them. Three tiers, published to the dollar, so you can size it yourself before you ever call.
+| Tier | Per endpoint / mo | Best for |
|---|---|---|
| GPS-Basic | $19 | Small, simple environments |
| GPS-Pro | $26 | Growing businesses that need security |
| GPS-Advanced | $39 | Compliance and enterprise-grade needs |
Add equipment monitoring (routers, switches, printers, NAS) for $25/mo up to 10 devices.
+ +No pressure / no pitch deck / no lock-in
+Tell us how many computers you run and what has been frustrating you. We will give you an honest read and a real number, same business day.
+ +Email and the Microsoft apps, set up right, secured from day one, and supported by people you can actually call. Migrations, the license that fits what you use, or straightforward hosted email starting at $2 a mailbox.
+ +
+
+
+ What it is / in plain English
+Microsoft 365 is email, Office, Teams, and file storage in one place. It is powerful, and it is easy to set up badly. We handle the setup, match you to the license you actually need, and secure it before anyone logs in.
+Not everyone needs the full Microsoft suite. If you just need reliable email, we offer hosted mailboxes that do the job for a fraction of the cost. Either way, the difference is not the software. It is that a real person configured it and a real person supports it.
+Configured, secured, and supported by people you can call. That last part is the whole difference.
+
+
+
+ What's included / the concrete list
+Moved off an old host or another provider with the mail, contacts, and calendars intact, and almost no downtime for your team.
+Basic, Standard, or Premium, matched to what your team actually uses instead of whichever bundle is biggest.
+If you do not need the full Microsoft suite, straightforward IMAP or POP email starting at $2 a mailbox, priced by storage.
+MFA, safe-sender rules, and email filtering configured up front, not bolted on after something goes wrong.
+Locked out, a bad autocomplete, an inbox rule gone sideways. You call a person who can fix it, not a chatbot that cannot.
+We match you to the license you need, not the one with the best margin. Fewer surprises on the bill and in the inbox.
+How we deliver it / why it is different
+Email moves have a bad reputation for a reason. Done carelessly, people lose mail, lose calendars, and lose a workday. Done carefully, most people barely notice.
+We plan the cutover around your schedule, keep the old and new running in parallel where it helps, and stay on hand the morning after so the first "I cannot find an email" gets answered in minutes. Local techs, real phone number, same day.
+We also lock it down as we go. Default settings leak more than most owners realize, from over-shared documents to permissive forwarding rules. We tighten those quietly so security is the starting point, not an afterthought.
+Who it is for / and what it costs
+Offices moving off a clunky old mail host, businesses standardizing on Microsoft, and anyone who just wants email that works and a person to call when it does not. Pick a plan, or start with hosted email and grow into more.
+| Plan | Per user | For |
|---|---|---|
| Hosted email | $2–$10 | IMAP/POP, priced by storage |
| M365 Basic | $7 | Web apps and Teams |
| M365 Standard | $14 | Desktop Office |
| M365 Premium | $24 | Security and device management |
Email security add-on: $3/mailbox.
+ +No pressure / no lost email / no runaround
+Tell us where your email lives now and where you want it. We will plan the move, price the licenses, and answer the phone the morning after.
+ +The bigger jobs and the one-off work: migrations, network buildouts, a whole new office. Bank hours at a better rate and draw them down whenever you need them. They never expire, and we quote the scope before we start.
+ +
+
+
+ What it is / in plain English
+Some work is a project: moving email to a new platform, wiring a new suite, standing up a server, rolling out laptops for a growing team. It has a start, a finish, and a number, and we agree on all three before anyone touches a cable.
+Block time is for everything in between. You pre-pay a bank of hours at a lower rate and draw them down as things come up, on your schedule. The hours never expire, so there is no pressure to burn them and no penalty for saving them.
+There is never a charge to find out what something will cost. Ask, and you get a straight number.
+
+
+
+ What we do / the concrete list
+Email, servers, files, or a whole office moved with a plan and a rollback, usually after hours so nobody loses a working day.
+Cabling, switches, firewalls, and Wi-Fi that actually reaches the back office and the warehouse, not just the front desk.
+From an empty suite to a working office: internet, phones, workstations, printers, and the network that ties it together.
+Specced, ordered, imaged, and deployed. New machines that show up ready to work instead of ready to configure.
+Pre-paid hours banked at a better rate and drawn down whenever you need them. No expiry, no use-it-or-lose-it.
+A fixed scope and a real number, every time. If it is not on the estimate, we will quote it before we do it.
+How we deliver it / why it is different
+The worst part of hiring IT for a project is the mystery: the vague quote, the creeping hours, the bill that lands bigger than the conversation.
+We scope the work up front and tell you what it will cost. If we hit something unexpected mid-project, we stop and talk before the meter runs, not after. You are never handed a number you did not see coming.
+And because the same local team does your day-to-day support, whoever runs your project already understands your environment. The migration is planned by people who will still be answering your phone next year.
+Who it is for / and what it costs
+Businesses opening a second location, leaving a provider that let them down, or finally replacing the server everyone is nervous about. Pay hourly, or bank block time at a better effective rate.
+| Block | Price | Effective rate | Notes |
|---|---|---|---|
| 10 hours | $1,500 | $150/hr | Use anytime, no expiry |
| 20 hours | $2,600 | $130/hr | Bank & draw down |
| 30 hours | $3,000 | $100/hr | Best per-hour value |
Off-plan labor is $175/hr. Plans and block time bring that down, and there is never a charge to ask what something will cost.
+ +No pressure / no vague quotes / no meter anxiety
+Describe the move or the buildout and we will scope it, price it, and tell you the honest timeline. No charge to find out.
+ +Guru Protection Services keeps every endpoint healthy: 24/7 monitoring, automated patching, and a help desk that already knows your setup. You get monthly health reports showing what we fixed before it broke.
Tested backups, offsite copies, and ransomware rollback. A bad day becomes an inconvenience instead of a closure, and we prove the restores actually work.
Migrations, network buildouts, new-office setups, and one-off work, billed against pre-paid hours that never expire. Bank the hours, draw them down when you need them.
Advanced EDR, email security, dark-web monitoring, and security-awareness training. Basic antivirus alone is not enough anymore, so we do not pretend it is.
Strategy, budgeting, and cyber-insurance readiness. We help you check the boxes auditors and insurers ask for (HIPAA, SOC, MFA, documented backups) and hand you the paperwork.
Migrations, Business Standard or Premium licensing, or budget-friendly hosted email. Configured, secured, and supported by people you can call.
Cloud phone systems with mobile and desktop apps, auto-attendants, and free number porting for managed clients. Four tiers, no per-minute surprises.
Managed hosting with free SSL, daily backups, and a real person (not a ticket robot) when something needs a hand.
A technology plan and the paperwork to prove it, without hiring a full-time IT director. Strategy, budgeting, cyber-insurance readiness, and the documentation auditors and insurers keep asking you for.
+ +
+
+
+ What it is / in plain English
+A vCIO is a virtual chief information officer: someone who thinks about your technology the way an owner does, plans a year and three years out, and makes sure the money you spend on IT is a plan instead of a series of surprises.
+Compliance is the other half. Whether it is HIPAA, SOC, or the ever-growing cyber-insurance questionnaire, someone has to turn on the right controls, keep the evidence, and hand it over when an auditor or an insurer asks. That is the unglamorous work we take off your desk.
+We help you check the boxes auditors and insurers ask for, and then we hand you the paperwork.
+
+
+
+ What's included / the concrete list
+A roadmap for the next year and the next three, so IT spend is planned on purpose instead of reacting to whatever broke.
+We help you answer the questionnaire truthfully and turn on what it requires: MFA, EDR, training, and documented backups.
+HIPAA, SOC, and the common frameworks. The controls, the documentation, and the evidence, prepared the way an auditor wants to see it.
+We sit down, look at what actually happened, and plan what is next. In person, in plain English, with the numbers on the table.
+One person who knows your business and owns the relationship, so you are never explaining yourself to a stranger.
+The goal is simple: when your insurer or your auditor asks a hard question, you already have the answer and the proof.
+How we deliver it / why it is different
+Compliance and strategy are where a lot of IT companies hide behind acronyms. We do the opposite, because a plan you do not understand is not really your plan.
+We have helped owners meet the cyber-insurance requirements that used to keep them up at night, and we work with local Tucson insurance agents regularly, so we know what they are really asking for. We explain the trade-offs in words that make sense and let you make the call.
+You get a partner who shows up to the review with the truth, not a sales pitch. Sometimes the honest advice is to spend less, and we will say that just as readily as anything else.
+Who it is for / and where it lives
+Medical, legal, and financial practices, and any owner staring down an insurance renewal or an audit. Full vCIO and compliance support is built into GPS-Advanced, and dedicated strategy time is also available as block time.
+| Option | Rate | What you get |
|---|---|---|
| GPS-Advanced | $39/endpoint | vCIO, compliance, dedicated account manager |
| Block time | from $100/hr | Strategy and documentation, drawn down as needed |
Equipment monitoring and per-project compliance work price cleanly in the estimator alongside your endpoints.
+ +No pressure / no acronym soup / no upsell
+Bring us the insurance questionnaire or the compliance requirement and we will tell you honestly where you stand and what it takes to get there.
+ +Managed hosting with the boring, important parts handled: free SSL, daily backups, and a real person when something needs a hand. Your site stays up, stays secure, and stays somebody else's job to worry about.
+ +
+
+
+ What it is / in plain English
+Your website is usually the first way a customer meets your business, so it should not be running on the cheapest shared box with support that lives in a ticket queue. Managed hosting means we keep the server patched, the certificate current, and the backups running.
+When something needs attention, you reach a person who can actually look at your site, not a script that asks you to clear your cache and close the ticket. It is hosting where the hard parts are quietly taken care of before you ever notice them.
+A real person, not a ticket robot, when something needs a hand.
+
+
+
+ What's included / the concrete list
+The padlock in the address bar, renewed automatically, so your visitors never hit a scary security warning.
+Your site copied every day, so a bad plugin update or a broken edit is an undo, not a weekend rebuild.
+The server kept patched and healthy, so you think about your business instead of your web host.
+A person who can look at your actual site and help, not a canned reply from a queue three time zones away.
+From a single brochure site to commerce with unlimited sites, all on the same managed platform. Move up when you are ready.
+Hosting should be something you never think about. That is exactly what we are selling.
+How we deliver it / why it is different
+When your hosting, your email, and your IT are three different companies, every problem starts with an argument about whose problem it is.
+We host your site, run your email, and manage your computers, so there is one team and one number for the whole thing. A DNS change, a new mailbox, a site that suddenly loads slow: it is all us, and we already know how your pieces fit together.
+And beyond keeping the lights on, we do the rest of the web work too, from design and development to SEO, when you want it. Start with hosting that just works, and grow into whatever your web presence needs next.
+Who it is for / and what it costs
+Small businesses with a brochure site, offices that outgrew a hobby host, and shops running a storefront that cannot afford downtime. Three tiers, published, from a single site to unlimited commerce.
+| Tier | Monthly | Includes |
|---|---|---|
| Starter | $15 | 5 GB, 1 site |
| Business | $35 | 25 GB, 5 sites |
| Commerce | $65 | 50 GB, unlimited |
Design, development, and SEO are available when you want them. The estimator prices hosting alongside the rest of your stack.
+ +No pressure / no ticket robots / no runaround
+Point us at your current site and we will tell you honestly whether moving it is worth it, and handle the whole migration if it is.
+ +