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The 7 Red Flags (Continued)
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Red Flag 4: No Proactive Monitoring
@@ -429,11 +453,19 @@ Tucson office at 7437 E. 22nd St with local support team. Onsite within hours if
The MSP operates on a "break-fix" model. They only help you when something breaks - and they bill you every time you call. There's no monitoring, no maintenance, no prevention.
+What to Look For Instead:
+24/7 monitoring, automated patch management, proactive alerts. A good MSP fixes problems before you know they exist.
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+
GPS Example:
Every GPS tier includes 24/7 monitoring, automated patching, and monthly health reports. We're alerted to issues before they become outages. Our goal is that you never have to call us because something broke.
+
+Key Question: "Do you monitor my systems 24/7? What happens if you detect a problem at 2am? How do you prevent issues before they cause downtime?"
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Red Flag 5: Long Contract Lock-Ins
@@ -441,11 +473,19 @@ Every GPS tier includes 24/7 monitoring, automated patching, and monthly health
The MSP requires a 3-year contract with hefty early termination fees. You're locked in even if the service is terrible.
+What to Look For Instead:
+Month-to-month agreements or short-term contracts (1 year maximum). A confident MSP doesn't need to lock you in - they earn your business every month.
+
+
GPS Example:
We offer month-to-month agreements. If we're not delivering value, you can walk away. We keep clients because they choose to stay, not because they're trapped.
+
+Key Question: "What's your contract term? What are the early termination fees? Why should I commit to a multi-year agreement?"
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Red Flag 6: One-Size-Fits-All Packages
@@ -453,6 +493,10 @@ We offer month-to-month agreements. If we're not delivering value, you can walk
The MSP has rigid packages: Small, Medium, Large. If you have 12 computers but their "Small" plan covers 10, you're forced into the "Medium" plan and overpay.
+What to Look For Instead:
+Per-endpoint or per-user pricing that scales with your actual needs. You should pay for what you use, not what fits their pricing tiers.
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+
GPS Example:
We charge per endpoint: $19-39/endpoint depending on the protection level you choose. 10 computers? 22 computers? 42 computers? You pay for exactly what you have.
@@ -470,8 +514,17 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
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-Key Question: "Where is your office? How long have you been in this market? Can you be onsite if needed, and how quickly?"
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What Should You Actually Pay for IT?
@@ -487,9 +540,11 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
Support Plans (monthly labor included)
-| Hours/Month | Industry Range | GPS Pricing | Effective Rate |
|---|
-| 2-4 hours | $200-400 | $200-380 | $95-100/hr |
-| 6-10 hours | $540-850 | $540-850 | $85-90/hr |
+| Plan | Monthly Fee | Hours Included | Effective Rate |
|---|
+| Essential | $200 | 2 hours | $100/hour |
+| Standard | $380 | 4 hours | $95/hour |
+| Premium | $540 | 6 hours | $90/hour |
+| Priority | $850 | 10 hours | $85/hour |
Real-World Pricing Scenarios
@@ -530,6 +585,105 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
Annual Real Cost: $43,300 (vs. $7,980/year for GPS-Pro that would have prevented both incidents)
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The True Cost of Downtime
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+| Business Size | Cost Per Hour of Downtime |
|---|
+| Small (10-50 employees) | $8,000 - $15,000 |
+| Medium (50-100 employees) | $50,000 - $100,000 |
+| Large (100+ employees) | $100,000 - $500,000 |
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Source: Gartner, IBM
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A single 4-hour outage can cost a small business $32,000-60,000. Proactive monitoring that prevents that outage is worth 10x the monthly fee.
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Why We Built GPS the Way We Did
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Transparent Per-Endpoint Pricing
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Our Choice: $19-39/endpoint based on protection tier.
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Why: You should know what you're paying before you call us. No games, no "call for quote," no hidden fees.
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Client with 17 computers wanted business-grade protection. Competitor quoted: $1,200/month (forced into 25-seat package tier). GPS-Pro pricing: 17 × $26 = $442/month. Savings: $758/month ($9,096/year)
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The client paid for 17 computers, not 25. That's how it should work.
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Local Tucson Presence
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Our Choice: Physical office at 7437 E. 22nd St since 2001.
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Why: When your server dies at 3pm, you don't want a ticket system - you want someone at your door by 3:45pm.
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A medical office's network went down during patient hours. We were onsite in 45 minutes. Diagnosed failed switch, installed replacement from our local inventory. Back online in 90 minutes total.
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A remote MSP would have taken 2-3 days to ship hardware and schedule a contractor.
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Proactive Monitoring vs. Reactive Break-Fix
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Our Choice: 24/7 monitoring, automated patching, proactive alerts on every GPS tier.
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Why: We make more money if your stuff doesn't break. That's the right incentive.
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The Incentive Difference:
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+- Break-fix shop: Makes $200/hr × 8 hours = $1,600 on emergency recovery
+- GPS model: Makes $26/endpoint regardless, so we prevent the emergency
+- Who's incentivized to protect your business?
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Month-to-Month Contracts
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Our Choice: No long-term lock-ins. Month-to-month agreements.
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Why: If we're not delivering value, you should be able to leave. We earn your business every single month.
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The Alternative (Don't Let This Be You)
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+A client came to us locked in a 3-year contract with a national MSP. Service was terrible: offshore support, slow response, constant billing disputes. Early termination fee: $18,000. They had to wait 14 months for the contract to expire before switching.
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We never want to be the company someone is trapped with.
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Support Plans: Predictable Hours at Predictable Rates
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Our Choice: Bundled support plans with included labor hours at $85-100/hour effective rates.
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Why: You get better support at lower cost, and you know exactly what you'll pay each month.
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Client on Standard Support ($380/month) used 3.5 hours in a typical month.
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Value at full rate (3.5 × $165)$577.50
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They paid$380
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Savings:$197.50/month ($2,370/year)
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10 Questions to Ask ANY MSP
Use these to evaluate us or our competitors
@@ -583,37 +737,6 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
Good Answer: "We work with several [your industry] businesses in the area. Here are three references you can contact."
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Why We Built GPS the Way We Did
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Transparent Per-Endpoint Pricing
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Our Choice: $19-39/endpoint based on protection tier.
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Why: You know exactly what you're paying before you call us. No games, no hidden fees.
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Client with 17 computers: Competitor quoted $1,200/month (forced into 25-seat package). GPS-Pro: 17 × $26 = $442/month. Savings: $758/month
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Local Tucson Presence
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Our Choice: Physical office at 7437 E. 22nd St since 2001.
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Why: When your server dies at 3pm, you want someone at your door by 3:45pm.
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Proactive Monitoring vs. Reactive Break-Fix
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Our Choice: 24/7 monitoring, automated patching, proactive alerts on every tier.
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Why: We make more money if your stuff doesn't break. That's the right incentive.
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The Incentive Difference:
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-- Break-fix: Makes $200/hr × 8 hours = $1,600 on emergency recovery
-- GPS: Makes $26/endpoint regardless, so we prevent the emergency
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Month-to-Month Contracts
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Our Choice: No long-term lock-ins. Month-to-month agreements.
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Why: If we're not delivering value, you can leave. We earn your business every month.
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What Our Clients Say
@@ -626,6 +749,24 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
- David R., Construction Company, 42 employees
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+"Our cyber insurance required EDR and security training. GPS-Pro included both. Saved us from having to find and vet separate vendors."
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- Jennifer L., Medical Practice, 12 employees
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Next Steps: Three No-Pressure Options
@@ -690,5 +831,8 @@ We've been in Tucson since 2001. Our office is at 7437 E. 22nd St. We're not a n
Thank you for reading.
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