sync: auto-sync from GURU-5070 at 2026-06-08 06:50:14

Author: Mike Swanson
Machine: GURU-5070
Timestamp: 2026-06-08 06:50:14

session-logs/2026-06-08-mike-syncro-billing-skills-rmm-thoughts.md

@@ -0,0 +1,105 @@
+# Syncro billing (Wolkin #32369) + skills global-deploy fix + RMM Thoughts backlog
+
+## User
+- **User:** Mike Swanson (mike)
+- **Machine:** GURU-5070
+- **Role:** admin
+
+## Session Summary
+
+Continuation after the Wolkin Law printer fix (logged separately in
+`clients/wolkin/session-logs/2026-06-07-mike-wolkin-clientfiles-printshare.md`). Three
+threads: billed the Wolkin ticket, fixed a fleet-wide skills-deployment gap, and stood
+up an "RMM Thoughts" idea backlog with a rewired feature-request flow.
+
+**Billed Syncro #32369 (Wolkin, Robert).** Non-prepaid customer. Posted a hidden
+internal resolution note, a public success note (client emailed), a 3.5h Emergency
+Remote labor line (product 26184 @ $225/hr remote-emergency override of the $262.50
+onsite default), and created invoice 1650601747 ($787.50, verified). Then a second
+hidden note for Winter to add 2 ZeroTier Monthly Subscriptions @ $2/mo to recurring
+billing, surfaced to #bot-alerts. Discovered the `/syncro` command (a slash command,
+not a skills/ dir) is the authoritative Syncro flow and uses `add_line_item` directly
+(NOT timer_entry — the command overrides the older time-entry-protocol standard).
+
+**Fixed a skills-deployment gap.** The global `~/.claude/skills/` was EMPTY on
+GURU-5070 (likely wiped during a Mac sync) — that is where Claude Code loads invocable
+skills (syncro, agy, grok, coord, etc.); the repo `.claude/skills/` was intact but
+never deployed to global. `sync.sh` deploys commands to global (Phase 5b) but not
+skills. Added Phase 5c to `sync.sh` mirroring `.claude/skills/` -> `~/.claude/skills/`
+(idempotent, soft-fail), so a wipe self-heals on the next sync fleet-wide. Manually
+deployed the 19 skills now; coord-broadcast + todo so other machines re-pull.
+
+**Stood up "RMM Thoughts".** Mike wants one shared GuruRMM idea backlog (Mike + Howard)
+with a pipeline: Thought (Raw) -> Discuss -> Spec (/shape-spec) -> Roadmap -> Build.
+Renamed the parked-notes doc to `projects/msp-tools/guru-rmm/docs/RMM_THOUGHTS.md`,
+added the backlog header + how-to-add + status legend (3 existing thoughts: alert-
+lifecycle redesign, tiered telemetry cadence, MSP360 deep-link button). Earlier parked
+the MSP360 console deep-link idea (Feature 3) after verifying the URL pattern. Saved a
+feedback memory so all sessions route ideas there. Rewired `/feature-request`: it now
+captures a request into RMM Thoughts at Status: Raw + notifies Mike, instead of auto-
+generating a full SPEC + roadmap entry (that heavy work is now `/shape-spec`,
+decision-gated).
+
+## Key Decisions
+
+- Syncro emergency billing: 26184 at qty=actual hours, price_retail overridden to $225
+  for remote (vs onsite $262.50 default), per the /syncro skill non-prepaid rule.
+- `sync.sh` is the right home for skills deployment (mirrors the commands deploy), so
+  the fix is durable + automatic for every machine, not a one-off manual copy.
+- `/feature-request` rewired to feed RMM Thoughts (Raw), not auto-spec — aligns with
+  the new pipeline where spec/roadmap are decision-gated downstream stages.
+
+## Problems Encountered
+
+- `post-bot-alert.sh` returned 400 (invalid JSON) on a message containing an em-dash /
+  `$` — the helper does not escape those into its JSON. Sanitized ASCII message worked.
+  Minor helper bug to fix later.
+- Laptop-side `Add-Printer` (Wolkin, prior thread) failed with SMB error 67 / RPC 1702;
+  Mike completed it manually. (Captured in the printshare log.)
+- MSP360 deep-link: we store `provider_specific_id` = MSP360 PlanId, but the console URL
+  needs the `ComputerHid` (different GUID) — capture gap recorded in RMM_THOUGHTS Feature 3.
+
+## Configuration Changes
+
+- `.claude/scripts/sync.sh` — added Phase 5c (skills -> global deploy).
+- `.claude/commands/feature-request.md` — rewired to RMM Thoughts capture flow.
+- `.claude/memory/feedback_rmm_thoughts_backlog.md` (new) + MEMORY.md pointer.
+- `projects/msp-tools/guru-rmm/docs/RMM_THOUGHTS.md` — renamed from
+  `PARKED_alert-lifecycle-and-telemetry-cadence.md`, restructured as the backlog
+  (gururmm commits `9ea20c6` Feature 3, `da49f1f` backlog header).
+- `~/.claude/skills/` — 19 skills deployed (global, machine-local).
+
+## Credentials & Secrets
+
+- Syncro API (mike): key baked in `/syncro` command + vault `msp-tools/syncro.sops.yaml`
+  (`credentials.credential`). No new secrets.
+
+## Infrastructure & Servers
+
+- Syncro: computergurusyncromsp.com; ticket #32369 id 112000321, customer 796910
+  (Wolkin, Robert); invoice 1650601747; product 26184 (Emergency, $262.50 onsite default).
+- Coord API 172.16.3.30:8001; GuruRMM 172.16.3.30:3001.
+
+## Commands & Outputs
+
+- Invoice verify: 26184, qty 3.5, $225 -> total $787.50.
+- Skills: `ls ~/.claude/skills` 0 -> 19 dirs. sync.sh Phase 5c "Global skills already current".
+- Coord: broadcast 8a6b03fb (ALL_SESSIONS), todos 59b5d542 (skills), 4a089618 (msp360 deep-link).
+- gururmm commits: 9ea20c6, 6bdd8fc (rename), da49f1f (RMM_THOUGHTS header).
+
+## Pending / Incomplete Tasks
+
+- Syncro #32369 status still "New" — Mike to decide if it moves to Invoiced.
+- Wolkin: confirm Julie prints a real test page; disable Bidirectional Support if driver
+  UI balks; consolidate the 3 Wolkin client slugs (wolkin / wolkin-law / rswolkin).
+- `post-bot-alert.sh` JSON-escaping bug (em-dash/$ -> 400).
+- RMM Thoughts: 3 thoughts at Status: Raw/Discussed awaiting decision to spec.
+- Jupiter VM `ACG-DWP-X-BB` no-DHCP (paused, DHCP-vs-static decision).
+
+## Reference Information
+
+- RMM Thoughts backlog: `projects/msp-tools/guru-rmm/docs/RMM_THOUGHTS.md`.
+- Memory: `.claude/memory/feedback_rmm_thoughts_backlog.md`,
+  `.claude/memory/feedback_stream_of_thought_design.md`.
+- MSP360 console deep-link template:
+  `https://mspbackups.com/AP/Computers/%7B<ComputerHid>%7D?sidepanel=backup&tab=backup-plans`.