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sync: auto-sync from HOWARD-HOME at 2026-07-02 11:20:14

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-02 11:20:14
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Howard Enos
2026-07-02 11:20:45 -07:00
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clients/scileppi-law/session-logs/2026-07/2026-07-02-howard-scileppi-internet-outage-cox-wan-rca.md
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@@ -67,7 +67,7 @@ Finally, per the user's request, ran an independent re-gather on the **Fable 5 m
## Pending / Incomplete Tasks
- **P1 — Open a Cox service ticket** for circuit `184.183.92.165` (Cox Business, AS22773): intermittent WAN packet loss (spiking ~13%) + brief WAN drops (~20 s ~04:15 and a fast blip ~10:45–10:55 on 2026-07-02); have Cox check upstream/downstream signal + SNR at the modem/ONT.
- **P1 — Cox ticket OPEN `HD0000032972890`** (submitted by Winter 2026-07-02) for circuit `184.183.92.165` — intermittent connectivity + packet loss; Cox to check upstream/downstream signal + SNR at modem/ONT. Awaiting Cox. Account Alias "115 W WASHINGTON"; contact Guru Admin (Winter/Mike), callback 520-304-8300, `admin@azcomputerguru.com`, mornings. Ticket text used the first-pull numbers (90/276, up to 6%); verdict unchanged.
- **Identify the "other laptop"** (likely `rose` or `andrew` — both had ~23h AFP sessions) and consider enrolling `rose`/`andrew` machines in RMM; they are active users the wiki doesn't cover.
- **Move `Mac-mini-2` to wired Ethernet** — durable fix for Wi-Fi idle drops (`displaysleep 0` is interim).
- **Consider re-notifying Winter** with the corrected numbers — the DM sent earlier said up-to-6% / ~1/3 of windows; the verified figures are up-to-13% + a ~20 s downtime event. Verdict unchanged (Cox line).