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sync: auto-sync from HOWARD-HOME at 2026-07-02 11:20:14

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-02 11:20:14
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Howard Enos
2026-07-02 11:20:45 -07:00
parent ccfa4f7b21
commit 552760e7cd
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wiki/clients/scileppi-law.md
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@@ -111,7 +111,7 @@ Scileppi is an **all-UniFi site, cloud-managed under ACG's Ubiquiti account** (o
| Priority | Action | Owner |
|---|---|---|
| P1 | **Open a Cox service ticket** for circuit `184.183.92.165` (Cox Business, AS22773) — intermittent WAN packet loss (spiking to ~13%) + brief WAN drops (a ~20 s downtime ~04:15 and a fast blip ~10:45–10:55 on 2026-07-02); have Cox check upstream/downstream signal + SNR at the modem/ONT | Mike / Howard |
| P1 | **Cox service ticket OPEN — `HD0000032972890`** (submitted by Winter 2026-07-02) for circuit `184.183.92.165` (Cox Business, AS22773): intermittent connectivity + packet loss, requested Cox check upstream/downstream signal + SNR at the modem/ONT. Awaiting Cox. **Track this ID.** | Winter / Mike |
| P2 | Move `Mac-mini-2` to **wired Ethernet** — durable fix for Wi‑Fi idle drops (`displaysleep 0` is the interim mitigation) | Howard (onsite) |
| P2 | Verify NAS-share auto-mount from a clean login/boot now that the agent uses `SL-SERVER.local` (not exercised from scratch on 2026-07-01) | Howard |
| P2 | Confirm replacement-Mac status (was the 8 GB M2 ever replaced?); if not, spec/quote/order M4 (16/24 GB) | Mike / Howard |
@@ -129,6 +129,7 @@ Reported: USG "reports no internet"; intermittent drops + users unable to reach
- **WAN telemetry (UCG cloud API):** `internetIssues5min` shows a brief WAN-downtime + packet-loss cluster ~03:50–04:25 (Phoenix, `wan_downtime` flag ~04:15) and a `not_reported` telemetry gap ~10:45–10:55 (the "one it just had that didn't report" — a blip that briefly severed the UCG's own cloud link, so the dashboard didn't graph it). `/ea/isp-metrics/5m` over 24 h: a minority of 5-min windows had WAN packet loss (**spiking to ~13%**) on steady ~22–24 ms latency, and **two downtime samples of 2 s + 18 s at ~04:15–04:20** — i.e. one ~20 s WAN drop, no multi-minute hard outage. (Counts differ between pulls — UniFi backfills the series; the ~20 s downtime and 13% spike were confirmed on a second, independent pull.)
- **ISP:** carrier is **Cox** — `Cox Business`, **AS22773** (WAN `184.183.92.165`; traceroute via Cox). UniFi's ISP name flip-flops (seen as both "Cox Business/AS22773" and "Comcast Cable/AS7922") — it's Cox regardless.
- **Action:** recommended Cox service call for line/signal quality (see Open Items P1). UniFi gear needs no change. Findings DM'd to Winter. Sylvia's Mac Wi-Fi drops are a **separate** issue (display-sleep; fix = Ethernet).
- **Cox ticket submitted (Winter, 2026-07-02): `HD0000032972890`.** Type "Trouble with Service"; Account Alias **115 W WASHINGTON**; Services Affected: Internet & Data — Intermittent Connectivity, Slow Speed/Packet Loss; requested Cox check upstream/downstream signal + SNR at the modem/ONT. Preferred contact: **Guru Admin — Winter or Mike**, callback **520-304-8300**, `admin@azcomputerguru.com`, mornings. (Ticket text quoted the first-pull figures — 90/276 windows, up to 6% — not the later-refined ~13% / ~20 s downtime; verdict and the ask to Cox are unchanged.)
- **Doc/tooling notes:** documented Scileppi's full UniFi layer here (was previously undocumented); flagged stale vault key `infrastructure/unifi-site-manager-api` (401) — use `services/unifi-site-manager`.
### 2026-07-01 — Sylvia "can't connect to server" (dropped drive) + no-sleep + ScreenConnect