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sync: auto-sync from HOWARD-HOME at 2026-06-26 11:40:19

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-26 11:40:19
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Howard Enos
2026-06-26 11:40:52 -07:00
parent 0cf843e13d
commit 5bace24371
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@@ -110,6 +110,7 @@
- [Don't present inferred topology as fact](feedback_no_inferred_topology_as_fact.md) — Private-IP overlap (172.16.x on both sides) is NOT proof of a site-to-site link; I fabricated a VWP<->office VPN. State observations vs inferences; a failed reachability test disproves a link, don't explain it away; test "can reach RMM" against the EXTERNAL endpoint, not internal 172.16.3.30.
### Syncro
- [Skill-first routing — use the skill, never hand-roll the API](feedback_skill_first_routing.md) — If an installed skill covers the task, INVOKE IT. Syncro billing/invoicing ALWAYS runs through `/syncro` (or `/syncro-emergency-billing`), never ad-hoc curl — free-handing payloads is what makes Winter fix malformed tickets. Now a CORE rule. Generalizes to vault/rmm/remediation-tool/etc.
- [Syncro API plumbing](feedback_syncro_api.md) — Content-Type required on all POST/PUT; NO idempotency anywhere — always GET before retrying; response wrappers (`.ticket.id`, `.comment.id`); add_line_item shape (internal ID, flat response, required fields); HTML uses `<br>` not `<ul>/<li>`; timer_entry response is FLAT but SUPERSEDED (use add_line_item).
- [Syncro billing rules](feedback_syncro_billing.md) — Bill with `add_line_item` directly (not timers); fetch rates LIVE; never invent labor names (real product names only); match labor type to delivery channel (never "Prepaid project labor"); labor `taxable:false` (AZ); warranty `1049360` (never patch price); emergency `26184` ×1.5 once, branch by `prepay_hours`; corrections preserve original tech's user_id; estimate hardware `32252`.
- [Syncro workflow rules](feedback_syncro_workflow.md) — ALWAYS preview comments before posting (no exceptions); verify appointment day-of-week ("Saturday 2026-05-23") before creating; ASK who the appointment owner is; leave `contact_id` BLANK by default for ALL customers (ignore Syncro's contact-picker auto-default).