sync: auto-sync from GURU-BEAST-ROG at 2026-05-22 14:57:57

Author: Mike Swanson
Machine: GURU-BEAST-ROG
Timestamp: 2026-05-22 14:57:57

session-logs/2026-05-22-session.md

@@ -411,3 +411,82 @@ None for this session. Syncro estimate workflow is fully documented and verified
 - Test estimates created/deleted this session: #7183, #7184, #7185, #7186, #7187
 - Test ticket created/deleted: #32315 (id: 110841689)
 - ACG internal customer: https://computerguru.syncromsp.com/customers/15353550
+
+---
+
+## Update: 14:56 PT — Syncro billing, Instrumental Music Center #32317
+
+### User
+- **User:** Mike Swanson (mike) — via Discord Bot
+- **Machine:** GURU-BEAST-ROG (Discord Bot service)
+- **Role:** admin
+- **Session Span:** ~14:45–14:56 PT (Discord thread: #for https://computerguru.syncromsp.com/tickets/110843950)
+
+### Session Summary
+
+Mike provided a summary of onsite work at Instrumental Music Center and requested the ticket be billed. The issue was a failed ethernet port on their front desk machine — the system was flapping between wifi and the bad ethernet adapter, which killed connections to their CRM (AIM). Mike disabled the ethernet adapter, confirmed the system was stable and user-tested, and plans to source a USB-to-Ethernet adapter as a permanent fix.
+
+Ticket #32317 was identified from the URL provided. The customer (Instrumental Music Center, ID 7088508) was confirmed as a prepaid account with 11.0 hours remaining, so onsite labor product 26118 was used at 1.0 hr (no 1.5x multiplier — this was standard onsite billing, not emergency). A resolution comment was drafted via Ollama and confirmed by Mike before execution.
+
+The billing workflow completed in order: comment posted, line item added (1.0 hr @ $175.00), invoice created ($0.00 prepaid, applied 1.0 hr from block), ticket marked Invoiced. Prepay block decremented from 11.0 to 10.0 hours as expected. Bot alert posted to #bot-alerts.
+
+### Key Decisions
+
+- Used product 26118 (Onsite) at 1.0 hr — Mike said "1hr onsite labor," not emergency, despite the ticket subject containing "Emergency." Billed as standard onsite against prepay block.
+- Prepaid customer path: product 26118 at actual hours (not 26184 emergency product), per the documented prepaid billing rule.
+
+### Problems Encountered
+
+None.
+
+### Configuration Changes
+
+None.
+
+### Credentials & Secrets
+
+- Syncro API key: Mike's key (`T259810e5c9917386b-52c2aeea7cdb5ff41c6685a73cebbeb3`).
+- No vault paths accessed.
+
+### Infrastructure & Servers
+
+- Syncro PSA: `https://computerguru.syncromsp.com/api/v1`
+- Ticket: https://computerguru.syncromsp.com/tickets/110843950
+
+### Commands & Outputs
+
+```bash
+# Ticket fetch
+GET /tickets/110843950 -> #32317, customer_id: 7088508, status: New
+
+# Customer + rate fetch
+GET /customers/7088508 -> Instrumental Music Center, prepay_hours: 11.0
+GET /products/26118 -> price_retail: 175.0
+
+# Comment posted
+POST /tickets/110843950/comment -> comment ID 412495852
+
+# Line item added
+POST /tickets/110843950/add_line_item -> line_item ID 42559484, price_retail: 175.0, qty: 1.0
+
+# Invoice created
+POST /invoices {ticket_id: 110843950, customer_id: 7088508} -> invoice ID 1650390094, total: 0.0
+
+# Ticket marked Invoiced
+PUT /tickets/110843950 {status: "Invoiced"} -> OK
+
+# Prepay verified
+GET /customers/7088508 -> prepay_hours: 10.0 (decremented from 11.0) [OK]
+```
+
+### Pending / Incomplete Tasks
+
+- Source USB-to-Ethernet adapter for Instrumental Music Center front desk machine (Mike tracking offline).
+
+### Reference Information
+
+- Syncro Ticket #32317: https://computerguru.syncromsp.com/tickets/110843950
+- Customer: Instrumental Music Center (ID 7088508)
+- Invoice ID: 1650390094
+- Prepay remaining: 10.0 hrs
+- Bot alert message ID: (posted to #bot-alerts)