sync: auto-sync from HOWARD-HOME at 2026-06-24 14:48:56

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-24 14:48:56

.claude/memory/feedback_windows_pro_upgrade_billing.md

@@ -0,0 +1,25 @@
+---
+name: feedback_windows_pro_upgrade_billing
+description: Every machine upgraded Home->Pro with the ACG Windows Pro MAK key must be invoiced $99 to that customer, with the machine name on the line item
+metadata:
+  type: feedback
+---
+
+**RULE (Howard, 2026-06-24): when the ACG Windows Pro MAK key is used to upgrade a machine from
+Windows Home to Pro, invoice that customer $99 per machine — and name the machine on the line item.**
+
+- The key is Mike Swanson's **Arizona Computer Guru MAK** (NOT a client key): vault
+  `infrastructure/windows-pro-mak` (field `credentials.product_key`). Used fleet-wide for Home->Pro
+  edition upgrades (changepk.exe flips the edition with the generic Pro key, then `slmgr /ipk <MAK>`
+  + `/ato` activates with this MAK).
+- **Billing:** one **$99** charge **per machine** activated, invoiced to the customer that owns the
+  machine. The line-item description MUST name the machine (e.g. "Windows Pro upgrade - MDIRECTOR-PC").
+  Bill AFTER the upgrade + activation succeed, not before. Use a flat $99 fee/product line (find or
+  create a "Windows Pro Upgrade" product in Syncro; set price_retail=99 explicitly; taxable per the
+  product). This is a license/upgrade fee, NOT prepaid-block labor — do not draw it from a labor block.
+- **Track activations** — each consumes one MAK count; watch the remaining allocation (exceeding it
+  means contacting Microsoft to raise the count).
+
+**Pending application:** the 5 Cascades machines upgraded 2026-06-24 ~6PM (SALES4-PC, NURSEASSIST,
+MDIRECTOR-PC, LAPTOP-8P7HDSEI, MEMRECEPT-PC) = **5 x $99 = $495 to invoice Cascades** once activated.
+See [[feedback_verify_live_before_acting]] for the verify-before-billing discipline.