sync: auto-sync from HOWARD-HOME at 2026-06-24 15:23:13

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-24 15:23:13

clients/cascades-tucson/session-logs/2026-06/2026-06-24-howard-ticket-review-and-cascades-consolidation.md

@@ -231,3 +231,67 @@ cost + labor).
 - #32230 invoice 1650788180 ($0.00, prepaid); block 47.75.
 - CS-SERVER: up since 6/23 07:32; agent c39f1de7; C: 151GB free, D: 465GB free; MSP360 "Online Backup Service" running.
 - Wiki commit 5c77b88.
+
+---
+
+## Update: 15:22 PT — CS-SERVER RAID live-verified (stale data lesson), printer, vault, MAK key + 6PM Home→Pro schedule
+
+### Session Summary (continued)
+
+**CS-SERVER RAID — the "degraded/failing" flag was STALE; live OMSA proved it healthy.** Howard
+went onsite ready to hot-swap a "failing" drive based on the 9-day-old wiki. Live Dell OMSA
+(`omreport` via RMM) showed **both mirrors Ok, all 5 disks Online/green, Failure Predicted No**; the
+6/15 degraded (PD 0:0:3 WD) self-recovered after a power cycle (ESM log shows repeated drive
+remove/install across the outages). The "5th unused drive" (1:0:4) is the **GLOBAL HOT SPARE** for
+the D: mirror — Howard nearly pulled it. Also surfaced **PSU redundancy lost**. Backup verified
+running (last run Success, 0 failed, 575 GB baseline; confirm BMR/system-state). **No drive pulled;
+the 2x SSD already bought become a planned upgrade, not an emergency.** Corrected the wiki
+(Infrastructure block, Active-Work, History, Compilation Notes, index) + plan Workstream 5. Saved
+the lesson (`feedback_verify_live_before_acting` + errorlog correction): always pull live OMSA/iDRAC
+before acting; Windows `Get-PhysicalDisk` can't see RAID member health. No iDRAC skill / iDRAC creds
+in vault (offered to set up; OMSA-via-RMM is the working path). Service Tag 9MQFTK1, SAS 6/iR.
+
+**Printer.** The "Accounting Assistant printer" (room 101, Brother L8900CDW, 10.0.20.220) is the
+SAME physical unit already on CS-SERVER as shared queue `\\CS-SERVER\BusinessOffice`. Per Howard:
+left it named "Business Office," attached it to Chris Knight's PC (DESKTOP-N5G1ROO, in his session,
+not default). Corrected ANOTHER stale wiki note: CS-SERVER CAN reach VLAN 20 (pings gw 10.0.20.1);
+the old "VLAN-20 blocked" was wrong — idle printers just don't answer ping.
+
+**Vault.** Vaulted Meredith Kuhn's login (`clients/cascades-tucson/meredith-kuhn`, local acct
+meredithk → domain after join). Vaulted the **ACG Windows Pro MAK key** (Mike's, NOT client-specific)
+at `infrastructure/windows-pro-mak`. Saved billing rule memory `feedback_windows_pro_upgrade_billing`:
+**$99 per machine** activated with the MAK, invoiced to that customer, machine named on the line,
+billed after success, not from a labor block.
+
+**Home→Pro upgrade scheduled for 6PM.** Pre-flighted the 5 Home machines (DISM) — all confirmed Core
+with Professional a valid target. Scheduled CronCreate job **ad0a56a9** for 18:00 today to run the
+per-machine sequence: online + query-user check (hold active users) → small Wscript.Shell popup
+(msg.exe absent on Home) → changepk with generic key → 5-min wait → reboot → slmgr /ipk MAK + /ato →
+verify Professional + Licensed. Session-bound (terminal stays open per Howard). Pauses for Howard's OK
+before the 5×$99 Cascades invoice.
+
+### Key Decisions (continued)
+- Did NOT pull any CS-SERVER drive — live state healthy; 1:0:4 is the hot spare; SSDs = planned upgrade.
+- Printer left as "Business Office," attached to Chris (no duplicate queue, not default).
+- MAK billing: $99/machine, after success, not from the prepaid block.
+- 6PM upgrade automated via session-bound cron; holds any in-use machine; bills only on Howard's confirm.
+
+### Configuration Changes (continued)
+- Wiki: RAID block + VLAN-20 printer note + Active-Work + History + Compilation Notes corrected (commits be2ae8b, 855a67d); index updated. Plan Workstream 5 corrected.
+- Vault: `clients/cascades-tucson/meredith-kuhn` (174fc2f), `infrastructure/windows-pro-mak` (d90599c).
+- Memories: `feedback_verify_live_before_acting`, `feedback_windows_pro_upgrade_billing` (+ MEMORY.md). errorlog: RAID stale-data correction.
+- RMM: attached `\\CS-SERVER\BusinessOffice` to DESKTOP-N5G1ROO (chris.knight).
+- Tasks #9 (6PM Home→Pro) created+updated; #3 (Karen) completed earlier.
+
+### Pending / Incomplete Tasks (continued)
+- **6PM (auto, job ad0a56a9):** Home→Pro on the 5 machines → verify → bill Cascades 5×$99 (Howard confirms).
+- **Planned (not emergency):** CS-SERVER consumer 320GB drives → 2x SSD on a scheduled window w/ confirmed image/system-state backup; check PSU redundancy onsite; confirm backup is BMR/system-state.
+- Battery-backup billing (task #8) still pending UPS cost + minutes.
+- Domain joins for the ready set + (post-upgrade) the 5 Home machines.
+
+### Reference Information (continued)
+- CS-SERVER: Dell R610, Service Tag 9MQFTK1, SAS 6/iR; PD map — 0:0:0/0:0:1 (1.2TB SAS, D:), 0:0:2 Hitachi + 0:0:3 WD (320GB, C:), 1:0:4 = global hot spare.
+- `\\CS-SERVER\BusinessOffice` = Brother L8900CDW @ 10.0.20.220 = "Accounting Assistant" printer (room 101).
+- Vault: `infrastructure/windows-pro-mak` (credentials.product_key), `clients/cascades-tucson/meredith-kuhn`.
+- Generic Pro key VK7JG-NPHTM-C97JM-9MPGT-3V66T (edition flip); MAK in vault (activation).
+- Cron job ad0a56a9 @ 18:00 2026-06-24.