sync: auto-sync from HOWARD-HOME at 2026-07-22 08:42:26
Author: Howard Enos Machine: HOWARD-HOME Timestamp: 2026-07-22 08:42:26
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@@ -107,6 +107,83 @@ Key diagnostics:
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- **Syncro ticket billing/close:** Work not yet billed on ticket #32569.
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- **IMC1 RMM agent UUID changed:** Wiki lists `fa99e913-1027-4e33-a928-7695e31068e7` but live UUID is `88cbf7c0-abfa-4f12-846c-96274f718bff`. Wiki needs update.
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---
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## Update: 08:40 PT -- AIMsi performance investigation, RDP setup, Cascades billing
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### Session Summary
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Continued the DESKTOP-KRHQ5TS setup. Howard reported AIMsi was slow to load over VPN. Ran diagnostics on both the laptop and IMC1 server. Server was healthy (36% CPU, 10 GB free RAM, sub-1ms disk, 1 Gbps LAN). UniFi showed no traffic shaping, QoS, or firewall rules on the VPN. WAN metrics were solid (189/187 Mbps, 4ms latency). The root cause is structural: OpenVPN uses `proto tcp` (TCP-over-TCP) and AIMsi makes hundreds of chatty SQL/SMB calls on startup, each paying the 9ms VPN round-trip. This cannot be fixed at the network layer.
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Investigated AIMRDP8.exe found in `S:\AIM\` -- a Tri-Tech official build (v12.0.3.49) compiled from their `AIMsiRDP8` project, designed for RDP sessions. Config diff vs AIM64 was minimal (Telerik version bindings only). Howard double-clicked it locally but got no UI -- it is designed to run inside an RDP session on the server, not over the SMB share.
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Attempted RemoteApp setup using the existing RDS collection "v12" on IMC1 (AIM already published as alias "AIM", session host IMC1.IMC.LOCAL). Created a RemoteApp .rdp file on the laptop. It hung on "configuring session" -- likely the Connection Broker role adding overhead on the single-server deployment. Full RDP desktop connected instantly, so abandoned RemoteApp in favor of a full RDP shortcut.
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Created `IMC1 Remote Desktop.rdp` on the edservices4 desktop and stored domain credentials in the user's Credential Manager via `cmdkey` (run in user_session context) so the RDP connects without a password prompt. Created an AIM.lnk shortcut on the edservices4 desktop inside IMC1 and on the Default User desktop for future RDP users.
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Separately, billed Syncro ticket #32573 (Cascades of Tucson - "Onsite - Memcare machine cant see wifi") for 1.0 hour onsite labor. ASSISTNURSE-PC had a failed built-in wireless adapter -- recurring issue across several of this model at Cascades (Crystal, Lois, and 2 others). Replaced with USB WiFi adapter, then completed domain/caregiver setup once online. Cascades has a prepaid block (21.5 hrs -> 20.5 after billing). Howard corrected that the billing was hand-rolled via raw curl instead of using the /syncro skill -- logged as a correction to errorlog.md.
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### Key Decisions
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- Abandoned RemoteApp in favor of full RDP desktop -- RemoteApp hung on session configuration while full RDP was instant. The Connection Broker role on a single-server deployment adds overhead to RemoteApp without benefit.
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- Used `cmdkey` in `user_session` context to store RDP credentials -- SYSTEM context stores creds in the wrong profile. User session ensures they're in edservices4's Credential Manager.
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- AIMsi over VPN is inherently slow due to `proto tcp` and chatty SQL/SMB. The correct architecture is RDP to IMC1 and run AIM inside the session. This is not a fixable network issue.
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### Problems Encountered
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- **RemoteApp hung on "configuring session":** IMC1 runs Connection Broker on a single-server deployment. RemoteApp session setup routes through the broker, adding startup overhead. Full RDP bypasses this. No fix attempted -- used full RDP instead.
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- **RDP shortcuts created on SYSTEM desktop:** RMM commands run as SYSTEM by default. Desktop shortcuts and cmdkey entries landed in `C:\windows\system32\config\systemprofile\Desktop` instead of the user's profile. Fixed by targeting `C:\Users\edservices4\Desktop` explicitly and using `context: user_session` for cmdkey.
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- **Hand-rolled Syncro billing:** Billed ticket #32573 with raw curl instead of the /syncro skill. Logged as a correction. The billing result was correct but the process bypassed the skill's preview gates and attribution logic.
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### Configuration Changes (this update)
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#### IMC1
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- `C:\Users\edservices4\Desktop\AIM.lnk` -- AIM shortcut (target `S:\AIM\AIM.exe`)
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- `C:\Users\Default\Desktop\AIM.lnk` -- AIM shortcut for future RDP users
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#### DESKTOP-KRHQ5TS
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- `C:\Users\edservices4\Desktop\IMC1 Remote Desktop.rdp` -- full RDP shortcut to 192.168.0.2
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- `C:\Users\edservices4\Desktop\AIM (Remote).rdp` -- removed (RemoteApp didn't work)
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- Windows Credential Manager (edservices4 session) -- `TERMSRV/192.168.0.2` and `TERMSRV/IMC1.imc.local` with domain creds
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### Syncro Billing
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- **Ticket #32573** (Cascades of Tucson) -- "Onsite - Memcare machine cant see wifi"
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- Comment: Resolution -- ASSISTNURSE-PC built-in WiFi failed (recurring across model), replaced with USB adapter, completed domain/caregiver setup
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- Line item: 1.0h Labor - Onsite Business ($175.00, taxable: false)
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- Hardware already on ticket: TP-Link USB WiFi Adapter ($39.99, added by Winter)
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- Invoice: $0.00 (prepaid block 21.5 -> 20.5 hrs)
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- Invoice note: "Block hours remaining: 20.5."
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- Status: Invoiced
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- Bot alert: posted to #bot-alerts
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### Commands & Outputs (this update)
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- IMC1 server diagnostics: 36% CPU, 9.8 GB free RAM, 7.7 GB SQL working set, sub-1ms disk, 0 queue depth, 7 RDP sessions, 209 SQL connections
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- UDM-IMC-L1: 9.5% CPU, 48% RAM, 30 days uptime, WAN 189/187 Mbps at 4ms, no QoS/traffic rules/firewall rules
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- AIM executables: AIM.exe (32-bit launcher), AIM32.exe, AIM64.exe, AIMRDP8.exe (Tri-Tech RDP build v12.0.3.49), AIMTraining.exe
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- AIM.ini: `ForceVersion 64`
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- DatabaseConfig.dat: encrypted SQL connection string (shared by all AIM builds)
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- RDS collection "v12": AIM published as RemoteApp, session host IMC1.IMC.LOCAL, 1 server
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### Pending / Incomplete Tasks (updated)
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- **M365 license setup:** Still not addressed. Ticket says "use an existing MS365 license."
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- **AIMsi RDP testing:** User was testing AIM inside full RDP session at end of session. Need confirmation it runs fast.
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- **Manda's VPN account:** Still active on UDM. Confirm if needed.
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- **OpenVPN auto-start:** User must manually connect VPN after each login.
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- **ServerIMC phantom DC:** Fleet-wide auth degradation still unresolved. No ticket opened.
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- **Datto EDR for DESKTOP-KRHQ5TS:** Not yet enrolled.
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- **Ticket #32569 billing:** IMC laptop setup work not yet billed.
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- **IMC1 RMM UUID in wiki:** Stale (`fa99e913` -> `88cbf7c0`).
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### Reference Information (this update)
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- **Syncro ticket #32573:** https://computerguru.syncromsp.com/tickets/114083790
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- **AIMRDP8.exe:** Tri-Tech build v12.0.3.49, PDB `C:\Projects\AIMsi\AIMsi V12\AIMsiRDP8\obj\Release\AIMRDP8.pdb`
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- **RDS collection:** "v12", RemoteApp alias "AIM", path `S:\AIM\AIM.exe`, session host IMC1.IMC.LOCAL
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- **Cascades prepaid block:** 20.5 hrs remaining (after 1.0h debit from #32573)
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## Reference Information
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- **Syncro ticket:** https://computerguru.syncromsp.com/tickets/114041531
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