sync: auto-sync from GURU-BEAST-ROG at 2026-06-02 09:31:49

Author: Mike Swanson
Machine: GURU-BEAST-ROG
Timestamp: 2026-06-02 09:31:49

session-logs/2026-06-02-mike-amt-cancellation.md

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+# Session Log — 2026-06-02 (Discord Bot)
+
+## User
+- **User:** Mike Swanson (mike)
+- **Machine:** GURU-BEAST-ROG
+- **Role:** admin
+
+---
+
+## Session Summary
+
+Mike messaged the Discord bot via #admin-chat to handle an appointment cancellation for Arizona Medical Transit (AMT). The customer had a service appointment scheduled for today (2026-06-02, 10:00–11:30 AM) to follow up on completing the re-assembly of their server, but cancelled due to a scheduling conflict.
+
+The bot located the AMT customer in Syncro (customer ID 7088349) and identified the appointment (ID 5591991000) on ticket #110514560. An internal note was added to the ticket documenting the cancellation and stating that ACG is waiting for the customer to reach out to reschedule. The appointment was then deleted from the calendar. A bot alert was posted to #bot-alerts confirming the action.
+
+Total session duration was minimal — two Syncro API calls after confirmation, no complications.
+
+## Key Decisions
+
+- Used `hidden: true, do_not_email: true` for the note — this is an internal tracking note, not customer-facing communication. No need to notify the customer since they initiated the cancellation.
+- Deleted the appointment outright rather than marking it cancelled or moving it, since there is no reschedule date yet. The ticket remains open for follow-up.
+
+## Problems Encountered
+
+None.
+
+## Configuration Changes
+
+None.
+
+## Credentials & Secrets
+
+- Syncro API key used: Mike's key (baked into /syncro skill)
+
+## Infrastructure & Servers
+
+None directly involved.
+
+## Commands & Outputs
+
+```
+POST /tickets/110514560/comment
+  -> comment ID 416466821 (hidden, do_not_email)
+
+DELETE /appointments/5591991000
+  -> {"message":"deleted"}
+```
+
+## Pending / Incomplete Tasks
+
+- Waiting for AMT to reach out to reschedule server re-assembly appointment.
+- Ticket #110514560 remains open.
+
+## Reference Information
+
+- Customer: Arizona Medical Transit
+- Syncro customer ID: 7088349
+- Ticket: #110514560 (internal ID 110514560) — "Follow up - Complete re-assembly of server"
+- Deleted appointment ID: 5591991000
+- Syncro ticket URL: https://computerguru.syncromsp.com/tickets/110514560
+- Bot alert message ID: 1511406113982251018