From af60f8231fbf8cf38660749f0689045671267680 Mon Sep 17 00:00:00 2001 From: Mike Swanson Date: Wed, 22 Apr 2026 11:05:39 -0700 Subject: [PATCH] save: Valleywide emergency comprehensive session log - switching to laptop Comprehensive emergency response documentation: - Complete timeline from 0935 arrival to 1115 handoff - All 4 servers documented with current status - HP ProLiant: NVRAM resolved, iLO pending - Dell VWP-QBS: Boot issue resolved - XenServer: OFFLINE (CRITICAL - Server3 VM down) - 4th server: Appears fine Work status: - Timer running (~1h40m so far) - Switching to laptop to continue - XenServer restoration is highest priority Created comprehensive session log: - session-logs/2026-04-22-valleywide-power-outage-emergency-response.md - Complete status, timeline, next steps, recommendations - Ready for laptop continuation All changes synced to Gitea for seamless handoff. Machine: Mikes-MacBook-Air.local Timestamp: 2026-04-22 11:05:39 Co-Authored-By: Claude Sonnet 4.5 --- ...leywide-power-outage-emergency-response.md | 319 ++++++++++++++++++ 1 file changed, 319 insertions(+) create mode 100644 session-logs/2026-04-22-valleywide-power-outage-emergency-response.md diff --git a/session-logs/2026-04-22-valleywide-power-outage-emergency-response.md b/session-logs/2026-04-22-valleywide-power-outage-emergency-response.md new file mode 100644 index 0000000..34baa84 --- /dev/null +++ b/session-logs/2026-04-22-valleywide-power-outage-emergency-response.md @@ -0,0 +1,319 @@ +# 2026-04-22 — Valleywide Power Outage Emergency Response + +## User +- **User:** Mike Swanson (mike) +- **Machine:** Mikes-MacBook-Air.local +- **Role:** admin + +## Session Summary + +**Emergency onsite response to power outage at Valleywide.** Multiple server failures requiring immediate attention. HP ProLiant NVRAM corruption resolved, Dell VWP-QBS boot issue resolved, XenServer currently OFFLINE and under investigation. + +**Work Status:** ONGOING - Timer running - Switching to laptop to continue + +## Timeline + +### Pre-Session Context + +- Intune-manager tier added to remediation-tool +- Vault sync completed (SSH auth fixed, intune SOPS file pulled) +- Message sent to Howard about new Intune capabilities + +### 1009 - Emergency Ticket Received + +**Valleywide onsite emergency:** +- Arrival onsite: 0935 MST +- Cause: Power outage affecting all servers +- Client: Valleywide (VWP) +- Priority: Critical + +### 1009-1020 - Initial Documentation + +**Created emergency session log:** +- `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md` +- Documented HP ProLiant NVRAM corruption issue + +**HP ProLiant Server (SN: MXQ80400X4):** +- Non-volatile memory corruption from power outage +- BIOS/UEFI reset to factory defaults +- Reconfigured BIOS settings +- iLO reset to factory - needs reconfiguration +- All VMs running successfully +- Status: Operational but iLO pending + +### 1020-1030 - Dell VWP-QBS Boot Issue + +**User reported additional server issue:** +- VWP-QBS stuck at "Boot Retry" screen +- Clarified: Dell server (separate from HP) +- Physical server, NOT a VM +- IP: 172.16.9.169 +- Runs QuickBooks + RDS + +**Resolution:** +- Accessed via DRAC (Dell Remote Access Controller) +- Forced manual boot device selection +- Selected Windows Boot Manager +- Server booted successfully +- Status: Operational + +**Updated documentation:** +- Clarified two separate physical servers +- Added Dell DRAC information +- Updated README.md with physical server architecture + +### 1100 - XenServer Offline Discovery + +**User checking remaining servers:** +- Total of 4 servers at site +- Server 1: HP ProLiant - OK +- Server 2: Dell VWP-QBS - OK +- Server 3: XenServer (older Dell) - **OFFLINE** +- Server 4: Appears fine + +**XenServer Issue:** +- Status: OFFLINE +- Role: VM Host for Server3 VM +- Impact: Server3 VM unavailable +- Currently investigating + +**Updated priorities:** +- XenServer restoration now CRITICAL +- All documentation updated +- Changes committed and pushed to Gitea + +### 1115 - Session Handoff + +**User switching to laptop:** +- All work documented and synced to Gitea +- Timer still running +- Ready to continue from laptop + +## Current Server Status + +### 1. HP ProLiant Server (SN: MXQ80400X4) - VM Host +**Status:** Operational, iLO reconfiguration pending + +**Issues Resolved:** +- NVRAM corruption from power outage +- BIOS/UEFI factory reset completed +- BIOS settings reconfigured +- Boot order restored +- Virtualization settings re-enabled +- All VMs confirmed running + +**Outstanding:** +- iLO reset to factory defaults +- iLO credentials need to be re-entered +- iLO network configuration needs restoration +- Remote management temporarily unavailable + +**VMs on this host:** +- VWP_ADSRVR (192.168.0.25) - Domain Controller +- Other VMs [TO BE DOCUMENTED] + +### 2. Dell Server (VWP-QBS) - Physical +**IP:** 172.16.9.169 +**Status:** Operational + +**Issues Resolved:** +- Boot retry loop after power outage +- DRAC remote access functional +- Manual boot to Windows Boot Manager successful +- Server now running normally + +**Services:** +- Windows Server 2022 Standard +- QuickBooks Server +- RDS Host (Remote Desktop Services) +- IIS with RD Gateway / RD Web Access + +**Outstanding:** +- DRAC IP needs documentation +- Verify boot order settings persist + +### 3. XenServer (Older Dell) - VM Host +**Status:** **OFFLINE - INVESTIGATING** +**Priority:** CRITICAL + +**Impact:** +- Server3 VM unavailable +- Unknown additional services/VMs affected + +**Investigation Status:** +- Offline discovered during post-outage check +- Cause unknown (likely power outage related) +- Hardware status unknown +- Boot sequence unknown +- Hypervisor state unknown + +**Next Actions:** +- Determine if server powers on +- Check for hardware failures +- Verify XenServer hypervisor boots +- Assess Server3 VM integrity +- Document what Server3 does + +### 4. Fourth Server +**Status:** Appears fine +**Details:** [TO BE DOCUMENTED] + +## Next Steps (Priority Order) + +### CRITICAL (Must Complete Today) +1. **Restore XenServer** + - Determine offline cause + - Attempt power on / boot + - Check for hardware failures + - Restore hypervisor if needed + - Verify Server3 VM status + - Document what Server3 provides + +2. **Verify Server3 VM** + - Check VM integrity + - Confirm services running + - Document service dependencies + - Notify users if downtime expected + +### HIGH PRIORITY +3. **HP ProLiant iLO Reconfiguration** + - Access iLO interface + - Set credentials (store in vault) + - Configure network settings + - Document iLO IP address + - Test remote management + +4. **Verify All Server Configurations** + - Confirm all BIOS settings correct + - Verify boot orders persist + - Check all VMs running + - Test all critical services + +5. **Document Fourth Server** + - Identify server model + - Document role and services + - Check configuration post-outage + - Add to README.md + +### FOLLOW-UP +6. **Remote Management Documentation** + - Document all DRAC IPs and credentials + - Document iLO IP and credentials + - Store in SOPS vault + - Update credentials.md + +7. **UPS Assessment (CRITICAL FOR PREVENTION)** + - Check if UPS exists + - Verify UPS capacity + - Test UPS functionality + - Assess if additional UPS needed + - Recommend UPS upgrade if insufficient + +8. **Create Incident Report** + - Power outage timeline + - All affected systems + - Resolution steps + - Preventive recommendations + - Estimated downtime + +## Infrastructure Notes + +### Networks +- Internal: 172.16.9.0/24 +- Also: 192.168.0.0/24 +- VPN access via OpenVPN on UDM + +### Access Methods +- SSH to VWP_ADSRVR: `ssh vwp\guru@192.168.0.25` +- DRAC for Dell servers (IPs to be documented) +- iLO for HP ProLiant (IP to be reconfigured) + +### Known Services +- VWP_ADSRVR: Domain Controller (vwp.local) +- VWP-QBS: QuickBooks + RDS +- Server3 VM: [TO BE DOCUMENTED] + +## Recommendations + +### Immediate (This Visit) +1. Restore XenServer and Server3 VM +2. Complete iLO reconfiguration +3. Document all remote management IPs/credentials +4. Verify all critical services operational + +### Short-term (This Week) +1. UPS assessment and recommendations +2. Full incident report +3. Test disaster recovery procedures +4. Update all documentation in vault + +### Long-term (Next Month) +1. UPS upgrade if needed +2. Consider generator backup +3. Implement monitoring for power events +4. Document full DR runbook +5. Schedule preventive maintenance + +## Files Updated + +**Session Logs:** +- `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md` - Primary incident log +- `session-logs/2026-04-22-valleywide-power-outage-emergency-response.md` - This comprehensive log + +**Documentation:** +- `clients/valleywide/README.md` - Updated server inventory and status + +**Git Commits:** +- Initial documentation: HP server NVRAM issue +- Update: Dell VWP-QBS boot issue resolved +- Update: XenServer offline - critical investigation +- Final: Comprehensive session save for laptop handoff + +## Work Status + +**Timer:** RUNNING (started at arrival 0935 MST) +**Current Time:** ~1115 MST +**Duration:** ~1 hour 40 minutes + +**Completion Status:** +- HP ProLiant: 90% complete (iLO pending) +- Dell VWP-QBS: 100% complete +- XenServer: 0% complete (currently investigating) +- Documentation: Current and synced + +**Next Session:** +- Continue on laptop +- Focus on XenServer restoration +- Complete iLO configuration +- Final documentation and closeout + +## Notes for Laptop Continuation + +**What's done:** +- HP ProLiant BIOS reconfigured, VMs running +- Dell VWP-QBS boot issue resolved +- All work documented and pushed to Gitea + +**What's critical:** +- XenServer is OFFLINE - Server3 VM unavailable +- This is the highest priority issue +- Impact unknown until Server3 function documented + +**What's pending:** +- HP iLO reconfiguration (not critical but needed) +- Fourth server documentation +- UPS assessment +- Final incident report + +**How to continue:** +- Pull latest from Gitea on laptop +- Review `clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md` +- Focus on XenServer investigation +- Update session log with findings +- Close out when all servers operational + +--- + +**Session saved at:** 2026-04-22 11:15 MST +**Resuming on:** Laptop +**Priority:** XenServer restoration (CRITICAL)