From b09854ff72824a708b827422a1c62cac411471cd Mon Sep 17 00:00:00 2001 From: Mike Swanson Date: Tue, 26 May 2026 16:52:17 -0700 Subject: [PATCH] =?UTF-8?q?sync:=20discord=20bot=20session=20=E2=80=94=20S?= =?UTF-8?q?yncro=20#32324=20billing=20verification=20(Winter,=202026-05-26?= =?UTF-8?q?)?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- session-logs/2026-05-26-session.md | 26 ++++++++++++++++++++++++++ 1 file changed, 26 insertions(+) diff --git a/session-logs/2026-05-26-session.md b/session-logs/2026-05-26-session.md index 867f5cd..1236c06 100644 --- a/session-logs/2026-05-26-session.md +++ b/session-logs/2026-05-26-session.md @@ -733,3 +733,29 @@ ssh root@172.16.3.29 "echo y | /tmp/next-uos-installer" - Quantum WMS wiki: wiki/clients/quantumwms.md - Assessment HTML: clients/quantumwms/reports/2026-05-26-email-infrastructure-assessment.html - Meeting: 2026-05-27 14:00 (John Velez + Sheila Peress) + +--- + +## Update: 16:51 PT — Syncro ticket billing verification (Discord bot / BEAST) + +### User +- **User:** Discord Bot Session (BEAST / GURU-BEAST-ROG) +- **Requester:** Winter (@winterguru, ID: 624666486362996755) +- **Role:** bot + +### Summary + +Winter asked via Discord whether ticket #32324 (Cascades of Tucson) had correctly billed 0.5 hours twice — once for Mike and once for Howard. Bot pulled the ticket via Syncro API and confirmed two separate "Labor - Onsite Business" line items (qty 0.5 each, $175/hr): one attributed to Mike (user_id 1735) and one to Howard (user_id 1750). Two matching Resolution comments also present from both techs. Winter confirmed both techs attended the onsite vendor meeting — billing was correct. No changes made. + +### Commands + +``` +GET /tickets/111060920 +# Ticket #32324, Cascades of Tucson, Invoiced +# Line items: id 42587589 (Mike, 0.5h) + id 42588848 (Howard, 0.5h) +# Comments: Resolution from Mike (12:19 PM) + Howard (1:10 PM) +``` + +### Reference + +- Syncro ticket #32324 (id: 111060920): https://computerguru.syncromsp.com/tickets/111060920