diff --git a/clients/dataforth/session-logs/2026-07/2026-07-06-mike-sage-sql-peter-session-reset.md b/clients/dataforth/session-logs/2026-07/2026-07-06-mike-sage-sql-peter-session-reset.md new file mode 100644 index 00000000..2836dcfd --- /dev/null +++ b/clients/dataforth/session-logs/2026-07/2026-07-06-mike-sage-sql-peter-session-reset.md @@ -0,0 +1,91 @@ +# Session Log — SAGE-SQL RDS Session Reset for Peter (piliya) + +## User +- **Executed by:** ClaudeTools Discord Bot (GURU-BEAST-ROG) +- **Requested by:** Mike Swanson (@azcomputerguru, via Discord) - admin +- **Role:** automation (acting on the requester's behalf) + +## Session Summary + +Mike requested via Discord (#tech-department, thread 1523815946081534022) a session reset +for Peter on SAGE-SQL at Dataforth (DF). Identified SAGE-SQL as Dataforth's RDS Session +Host (192.168.0.153, Windows Server 2016) from the wiki. + +Direct SSH (`sysadmin@192.168.0.153`) timed out from BEAST — BEAST has no route to +Dataforth's 192.168.0.x LAN (that path is documented from GURU-5070 via OpenVPN). Fell +back to GuruRMM: resolved agent SAGE-SQL (`120ba7bf-8544-48a0-98a1-40ed5cdd3e1f`, online) +and dispatched `query session`. Session list showed only one Peter: `piliya`, session ID 13, +state Disconnected. + +Dispatched `reset session 13; Start-Sleep 3; query session` — follow-up session list +confirmed session 13 was gone. Peter can log back in fresh. Posted `[RMM]` alert to +#dev-alerts. + +Mike then asked for a Syncro ticket — no billing, John Lehman as contact. Created ticket +#32506 (Dataforth Corp), status Resolved, with an Initial Issue comment documenting the +reset (do_not_email so John received no notification). Posted `[SYNCRO]` alert to +#bot-alerts. + +## Key Decisions + +- **GuruRMM over SSH:** BEAST cannot reach 192.168.0.153 directly (SSH timed out); the + documented SSH path assumes the GURU-5070 OpenVPN adapter. RMM agent was online, so + used `/rmm` dispatch instead. +- **Identified "Peter" as `piliya`:** only p-user on the box; matches Dataforth's + first-initial+lastname convention (kwackerly, mflorez, bwadzinski, ltobey, jlehman). +- **Ticket created directly in Resolved status** — work was already complete; no billing + per Mike; contact John Lehman explicitly requested. +- **No email to contact** (`do_not_email: true` on the Initial Issue comment) — informational + record only. + +## Problems Encountered + +- SSH to SAGE-SQL (192.168.0.153) timed out from BEAST — expected, no VPN route from this + host. Resolved by using GuruRMM. +- Both `query session` RMM commands returned exit code 1 with valid stdout — `query session` + under the agent's SYSTEM/PowerShell context exits 1 even on success. Output content is + the real signal, not the exit code. + +## Configuration Changes + +- SAGE-SQL (Dataforth): RDS session ID 13 (user `piliya`, Disconnected) reset/destroyed. + No files or persistent config changed on the server. +- Repo: this session log; one-line entries appended to + `session-logs/bot/2026-07/2026-07-06-bot-activity.md`. + +## Credentials & Secrets + +- None created or discovered. GuruRMM API creds read from vault + `infrastructure/gururmm-server.sops.yaml` (paths only). + +## Infrastructure & Servers + +- SAGE-SQL — 192.168.0.153, Windows Server 2016, RDS Session Host/Connection Broker, + GuruRMM agent `120ba7bf-8544-48a0-98a1-40ed5cdd3e1f` (online, last seen 2026-07-06T22:21Z). +- Note: a second Sage server `SAGE2025` (agent `bceba63e-bd10-4ffa-9017-d28924645f24`) is + also enrolled for Dataforth — newer Sage box; not touched this session. +- GuruRMM API: http://172.16.3.30:3001. +- Remaining stale Disconnected sessions on SAGE-SQL after this work: kwackerly (5), + test (6), endcap (9), rkoranek (11), lpayne (14). + +## Commands & Outputs + +- `query session` via RMM cmd `18a0b6b8-d955-4217-a802-621f0152ef5e` — found + `piliya 13 Disc`. +- `reset session 13; Start-Sleep 3; query session` via RMM cmd + `fcb684d5-a68c-4cee-8629-1b561bd2adc9` — session 13 absent in post-reset list. [OK] +- Syncro: POST /tickets → ticket id 113549098, number 32506, status Resolved; + POST /tickets/113549098/comment → comment id 422440398. + +## Pending / Incomplete Tasks + +- Optional cleanup: 5 other stale Disconnected RDS sessions remain on SAGE-SQL (listed + above) — mentioned to Mike, no action requested. + +## Reference Information + +- Syncro ticket #32506: https://computerguru.syncromsp.com/tickets/113549098 + (Dataforth Corp 578095, contact John Lehman 2851723, tech Mike 1735, no billing) +- Discord thread: 1523815946081534022 (#tech-department) +- RMM command IDs: 18a0b6b8 (query), fcb684d5 (reset+verify) +- Alerts: #dev-alerts msg 1523816588137070633 ([RMM]), #bot-alerts msg 1523829168020783154 ([SYNCRO]) diff --git a/session-logs/bot/2026-07/2026-07-06-bot-activity.md b/session-logs/bot/2026-07/2026-07-06-bot-activity.md new file mode 100644 index 00000000..6d90d4a8 --- /dev/null +++ b/session-logs/bot/2026-07/2026-07-06-bot-activity.md @@ -0,0 +1,2 @@ +15:30 AZ - Mike (@azcomputerguru) - Reset stuck RDS session for Peter (piliya, session 13) on Dataforth SAGE-SQL via GuruRMM - session gone, verified via query session (cmd fcb684d5) +16:15 AZ - Mike (@azcomputerguru) - Created Syncro ticket #32506 (Dataforth, contact John Lehman, no billing) for SAGE-SQL Peter session reset - resolved