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sync: auto-sync from HOWARD-HOME at 2026-06-10 13:15:14

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-10 13:15:14
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Howard Enos
2026-06-10 13:15:24 -07:00
parent a0f62b4d40
commit bd5e977b6e
6 changed files with 200 additions and 2 deletions
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.claude/memory/cyndyoffice-physical-hp-lockups.md
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@@ -36,6 +36,18 @@ Startup fixes, next step = full hardware diagnostic (extended mem + drive/PSU)
plus backup + clean Windows reinstall; ~1-2 days machine downtime. PSU is the
prime remaining hardware suspect.
BILLED 2026-06-10: 1.0h onsite, $175, invoice #67810 (client emailed summary +
contingency). Universal Minerals is BREAK-FIX - no prepaid block, NOT an RMM/
monitoring client (prepay_hours 0.0). The GuruRMM agent was installed ONLY to
diagnose and was REMOVED same-day 2026-06-10 (agent's own `uninstall` via a
detached one-time scheduled task + sc delete of GuruRMMAgent/GuruRMMWatchdog +
deleted C:\Program Files\GuruRMM and C:\ProgramData\GuruRMM; server-side record
DELETE /api/agents/<id> -> 204). So freeze monitoring is now manual/customer-
reported, not via RMM. Client wiki seeded at wiki/clients/universal-minerals.md
([[universal-minerals]] slug). To remove a GuruRMM Windows agent generally: it
has built-in verbs (install/uninstall/start/stop/status) - run `uninstall`
DETACHED (scheduled task) so it survives killing its own service.
**Why:** future "look at CyndyOffice" requests will assume VM tuning; it's a
physical box needing a memtest/PSU/BIOS path.
**How to apply:** treat as physical hardware; resolve UUID live every time.