sync: auto-sync from HOWARD-HOME at 2026-06-10 13:15:14

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-10 13:15:14

clients/universal-minerals/session-logs/2026-06/2026-06-10-howard-cyndyoffice-freeze-diagnosis.md

@@ -136,3 +136,39 @@ None discovered or created this session. RMM and Syncro auth via existing vault
 - Memory file: .claude/memory/cyndyoffice-physical-hp-lockups.md
 - RMM commands this session: diagnostics + remediation dispatched to agent
   28708e66-342f-4130-b192-e308b582f00b.
+
+## Update: 13:15 PT — Billing, RMM removal, client wiki
+
+Billed and closed out the diagnostic engagement, removed the temporary RMM agent, and
+seeded the client wiki article.
+
+**Billing (Syncro #32397):** 1.0h onsite (product 26118, $175.00). Posted a public
+resolution comment WITH `do_not_email: false` so the client was emailed the work summary
+plus the verbatim contingency note (if freezing recurs -> full hardware diagnostic +
+backup/clean Windows reinstall, ~1-2 days downtime). Line item 42807858; invoice **#67810**
+(id 1650637398), total $175.00. Ticket left **In Progress** (monitoring), not marked
+Invoiced. Invoice PDF email is a Syncro GUI step — no verified API endpoint, did not probe.
+
+**RMM removal (client is break-fix / no-RMM):** Confirmed CyndyOffice belongs to Universal
+Minerals (customer 34844920, prepay 0.0) — the agent was a temporary diagnostic tool. The
+Windows agent exposes built-in verbs (`install/uninstall/start/stop/status/watchdog`).
+Because running `uninstall` through the agent would kill the command mid-execution, wrote a
+removal script to `C:\Windows\Temp\rmm-remove.ps1` and ran it via a **detached one-time
+scheduled task** (`GuruRMM-Removal`, SYSTEM) that fires ~8s after the agent acks: runs
+`gururmm-agent.exe uninstall`, `taskkill /F`, `sc delete GuruRMMWatchdog/GuruRMMAgent`,
+removes `C:\Program Files\GuruRMM` + `C:\ProgramData\GuruRMM`, self-deletes the task. Agent
+went offline immediately (service gone). Server-side record cleaned up:
+`DELETE /api/agents/28708e66-...` -> HTTP 204, confirmed removed from the dashboard.
+Consequence: the freeze monitoring window is now manual / customer-reported, not via RMM.
+
+**Client wiki seeded:** Created `wiki/clients/universal-minerals.md` (break-fix profile,
+CyndyOffice hardware/specs, freeze + QuickBooks patterns, #32397 active work, history) and
+added the client to `wiki/index.md` (Clients table + Cross-Reference). To be expanded as
+more of the environment is learned, per the standard client-wiki pattern.
+
+**Config changes (this update):** updated `.claude/memory/cyndyoffice-physical-hp-lockups.md`
+(billing + RMM-removal + general Windows-agent removal method); created
+`wiki/clients/universal-minerals.md`; edited `wiki/index.md`.
+
+**Reference:** invoice #67810 (id 1650637398); Syncro comments 418397979 (billing, emailed);
+removal command `a25eaab4-...`; removed agent UUID `28708e66-342f-4130-b192-e308b582f00b`.