memory: ACG's own MSP stack (ScreenConnect/Splashtop/Syncro/Datto RMM+EDR/GuruRMM) - not foreign agents

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

.claude/memory/MEMORY.md

@@ -88,3 +88,4 @@
 - [Cascades CA phased rollout](project_cascades_ca_phased_rollout.md) — Caregiver CA policies scoped to SG-Caregivers-Pilot, expand by dept; PATCH excludeGroups, never delete the all-users-MFA policy.
 - [Cascades caregiver pilot cleanup](project_cascades_pilot_cleanup.md) — Remove pilot accounts (pilot.test@, howard.enos@) at the end of the caregiver bypass pilot.
 - [Proposal: centralize config in identity.json](proposal_identity_centralization.md) — Rationale for the identity.json machine-config centralization (claudetools_root, ollama/python); now implemented.
+- [ACG MSP tool stack](reference_acg_msp_stack.md) — ScreenConnect/CW Control, Splashtop, Syncro, Datto RMM, Datto EDR/AV, GuruRMM are ACG's OWN tools; do not flag as foreign/threat on managed machines (Defender-off is expected when Datto AV is active).

.claude/memory/reference_acg_msp_stack.md

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+---
+name: reference_acg_msp_stack
+description: ACG's own MSP tool stack — do not flag these as foreign/threat agents on managed machines
+metadata:
+  type: reference
+---
+
+Arizona Computer Guru's own MSP management/security stack. When found on an ACG-managed endpoint these are **expected ACG tooling**, NOT a prior MSP's leftovers or a threat — do not treat as a security finding.
+
+Confirmed by Mike (2026-05-29):
+- **ConnectWise Control / ScreenConnect** — remote access
+- **Splashtop** (SOS/Streamer) — remote access
+- **Syncro** (Kabuto agent) — PSA / RMM
+
+Also part of the stack (seen on ACG-managed machines incl. Birth Biologic + Rednour; confirm if ever in doubt):
+- **Datto RMM** (CagService/Aemagent)
+- **Datto EDR / Datto AV** — the managed AV. Note: when Datto AV is the active AV, **Windows Defender real-time protection is OFF by design** (Windows disables Defender when a 3rd-party AV registers) — that is expected, not a gap.
+- **GuruRMM** — ACG's own RMM (the agent doing the monitoring)
+
+Relevance: the onboarding diagnostic ([[reference_gururmm_api]] / `.claude/scripts/onboarding-diagnostic.ps1`) currently flags these as CRITICAL "foreign management/remote-access agent" — a known false positive being tuned (allowlist them as INFO; downgrade Defender-off when a managed AV is present). The genuine prior-MSP-leftover scenario still matters for *non-ACG* remote tools (Ninja, Atera, Kaseya, TeamViewer, LogMeIn, AnyDesk, etc.).