sync: auto-sync from GURU-5070 at 2026-06-01 08:06:52

Author: Mike Swanson
Machine: GURU-5070
Timestamp: 2026-06-01 08:06:52

clients/ezfastautoglass/jon-amazon-email-instructions.txt

@@ -0,0 +1,91 @@
+Subject: Your Amazon emails - good news, plus two ways to fix it
+
+
+Hi Jon,
+
+Good news first: the Amazon emails are NOT being blocked or filtered by
+your email server. We checked the mail logs, and every message from Amazon
+over the past few weeks - including today - is arriving normally, passing
+the spam checks, and being forwarded on to your Gmail (jshailer1@gmail.com).
+
+Because your ezfastautoglass.com address forwards everything to Gmail,
+anything that looks "missing" is almost certainly sitting in Gmail's Spam
+folder or under the Promotions / Updates tab - not lost. Gmail is stricter
+about forwarded mail and sometimes tucks it out of sight.
+
+Here are two ways to fix it. The first takes about two minutes. The second
+is a more reliable long-term setup.
+
+
+==============================================================
+OPTION 1 - Find them now and stop Gmail from hiding them (2 min)
+==============================================================
+
+1. Open Gmail on a computer (easiest in a web browser).
+
+2. Click the search box at the top, paste this in, and press Enter:
+
+        in:anywhere from:(amazon.com OR amazonses.com)
+
+   This searches everywhere, including Spam and Trash. You'll most
+   likely see the Amazon emails sitting there.
+
+3. Also check your Spam folder (left menu - you may have to click "More")
+   and the Promotions and Updates tabs, to see where they're landing.
+
+4. Create a rule so Amazon always reaches your inbox:
+
+     a. Click the gear icon (top right), then "See all settings".
+     b. Open the "Filters and Blocked Addresses" tab.
+     c. Click "Create a new filter".
+     d. In the "From" box, type:   amazon.com OR amazonses.com
+     e. Click "Create filter".
+     f. Check these two boxes:
+            - Never send it to Spam
+            - Categorize as: Primary
+     g. Click "Create filter" to save.
+
+   From now on, Amazon emails will skip spam and go straight to your
+   main inbox.
+
+
+==============================================================
+OPTION 2 - A more reliable long-term setup (recommended)
+==============================================================
+
+Instead of forwarding (which Gmail treats with suspicion), you can have
+Gmail pull your ezfastautoglass.com mail directly. It's more reliable and
+keeps everything in one place.
+
+In Gmail:
+
+1. Gear icon, then "See all settings", then the "Accounts and Import" tab.
+2. Under "Check mail from other accounts", click "Add a mail account".
+3. Enter:   jon@ezfastautoglass.com   and click Next.
+4. Choose "Import emails from my other account (POP3)" and click Next.
+5. Enter these settings:
+
+        Username:    jon@ezfastautoglass.com
+        Password:    (we'll send this to you separately and securely)
+        POP Server:  mail.ezfastautoglass.com
+        Port:        995
+
+     - Check "Always use a secure connection (SSL) when retrieving mail."
+     - Check "Label incoming messages" (optional, keeps them organized).
+
+6. Click "Add Account".
+
+We'll take care of the email-server side so you don't end up with duplicate
+copies, and we'll get you the mailbox password through a secure method (not
+regular email). If you'd like to go this route, just let us know and we'll
+coordinate a good time.
+
+
+Either option solves it - Option 1 is the quick fix, Option 2 is the
+cleaner long-term setup.
+
+Any questions, just reply or give us a call.
+
+Thanks,
+Mike
+Arizona Computer Guru