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+# Session Log — 2026-04-18
+
+## User
+- **User:** Mike Swanson (mike)
+- **Machine:** DESKTOP-0O8A1RL
+- **Role:** admin
+- **Mode:** general (mixed)
+
+## Session Summary
+
+Continuation of yesterday's session. Synced Howard's work, reviewed AT Trebesch client onboard, created Howard's GuruRMM account, set up shared work items board, added TickTick tasks, and bulk-closed 179 stale Syncro tickets.
+
+## Work Completed
+
+### 1. Sync + Howard's work review
+
+Pulled 2 commits from Howard (ACG-TECH03L):
+- `273342e` — sync at 21:02
+- `68153cf` — sync at 23:51
+
+**AT Trebesch — new client onboarded by Howard:**
+- 15 files, 626 lines — full client documentation structure
+- 1 user, 1 desktop (DESKTOP-QNP3ON5, Lenovo Ryzen 7 250, Win 11 Home 25H2), no server, WORKGROUP
+- Audit via workstation_audit.ps1 v2.0.2
+- Critical findings: Owner account passwordless, dual AV (Bitdefender + Malwarebytes), Secure Boot disabled, Win 11 Home (not Pro)
+- High findings: Defender Tamper Protection off, no ASR rules, two MSP backdoor accounts (guru + localadmin), 85% memory, NETLOGON errors
+- Files at `clients/at-trebesch/` (overview, workstations, reports, network/*, cloud/*, security/*, rmm/*, issues/)
+
+**Cascades Tucson — Howard's continued work:**
+- `clients/cascades-tucson/CONTEXT.md` — new client context
+- `clients/cascades-tucson/scripts/fix-live-shellfolders.ps1` — shell folders fix
+- `clients/cascades-tucson/scripts/hive-cleanup-shellfolders.ps1` — registry hive cleanup
+- Full session log: `clients/cascades-tucson/session-logs/2026-04-17-howard-cascades-onboarding-and-folder-redirection.md`
+
+Howard also read and cleared `.claude/messages/for-howard.md` (GuruRMM access + Cascades Synology request acknowledged).
+
+### 2. SAGE-SQL session manager — deferred from yesterday
+
+Files committed yesterday, deployment blocked by VPN issues (SSH/WinRM/RMM all timed out). Network recovered later but deployment postponed. Files at `clients/dataforth/session-manager/Default.aspx` + `web.config`. On WORKITEMS.md for today/tomorrow.
+
+### 3. Shared work items board (WORKITEMS.md) — created yesterday
+
+Created and committed `WORKITEMS.md` at repo root. Howard updated it in his sync (8 lines changed). Both team members using it.
+
+### 4. Howard's GuruRMM account — created
+
+Created platform-level admin account via direct database INSERT (no admin user creation API exists yet).
+
+**Process:**
+1. SSH to 172.16.3.30 as guru
+2. `pip3 install argon2-cffi` (user install)
+3. Hashed password with `PasswordHasher(memory_cost=19456, time_cost=2, parallelism=1)` — must match server's Argon2 params
+4. INSERT INTO users via psql
+5. Verified login returns 200 OK with JWT
+
+**Gotcha discovered:** Python argon2-cffi defaults to `m=65536,t=3,p=4`. The Rust `argon2` crate (v0.5) does NOT verify hashes with different cost parameters even though params are encoded in the hash string. Must match the server's params exactly (`m=19456,t=2,p=1`). Also: CONTEXT.md anti-patterns mention `/tmp/hash_password` utility on the server — should have used that instead.
+
+Instructions pushed to `.claude/messages/for-howard.md` — Howard read and cleared them.
+
+### 5. TickTick integration — verified + tasks added
+
+TickTick MCP integration tested and working. 17 projects returned. Created 2 tasks in "Tasks" project for today:
+- Cascades file search
+- Review Engineering docs for Dataforth and send them
+
+### 6. Syncro bulk ticket closure — 179 tickets
+
+Closed all "New" status tickets created before January 26, 2026.
+
+**Stats:**
+- 179 total tickets closed, 0 errors
+- 14 invoice reminder auto-replies → closed silently (hidden internal note, `do_not_email: true`)
+- 164 real tickets → closed with customer-facing comment + email
+- 1 test ticket (#29256, Oct 2023) → closed first as proof of concept
+- Date range: October 2023 through January 23, 2026
+
+**Boilerplate message (emailed to customers):**
+> "This ticket is being closed due to age. If this issue still requires attention, please reply to this message or call us at (520) 304-8300 and we will reopen it immediately."
+
+**API discovery:** `PUT /tickets/{id}` accepts `comment_subject`, `comment_body`, `comment_hidden`, `comment_do_not_email` fields alongside `status` — single call for comment + status change. This is what the Syncro web GUI does internally.
+
+**Invoice reminder pattern matched:**
+```regex
+(Re:|RE:|Automatic reply:).*Arizona Computer Guru LLC.*Invoice
+```
+
+**Rate limiting:** 0.4s delay between calls (~150 req/min, under 180 limit). Total runtime ~72 seconds for 178 tickets.
+
+### 7. GuruRMM status review
+
+Reviewed current state from CONTEXT.md for user:
+- v0.6.0 deployed, Phase 1 (tunnel) complete
+- Phase 2 (channels) pending — priority list: tunnel status 403 fix → OS-native logging → tunnel subscriber → multi-tenancy schema → terminal channel → client event pull
+- Server migration 5 sqlx checksum drift still blocking new builds
+- 2/6 agents online (AD2 + workstation)
+
+## Credentials
+
+### GuruRMM — Howard's account (NEW)
+- Dashboard: https://rmm.azcomputerguru.com
+- API: https://rmm-api.azcomputerguru.com
+- Email: `howard@azcomputerguru.com`
+- Password: `GuruRMM2025!`
+- Role: admin (platform-level)
+- UUID: `294c1242-68ac-42e7-85b0-564c8b155dba`
+
+### GuruRMM — admin account
+- Email: `admin@azcomputerguru.com`
+- Password: `GuruRMM2025`
+- Vault: `projects/gururmm/dashboard.sops.yaml`
+
+### GuruRMM — database
+- Host: 172.16.3.30:5432
+- Database: gururmm
+- Username: gururmm
+- Password: `43617ebf7eb242e814ca9988cc4df5ad`
+- Vault: `projects/gururmm/database.sops.yaml`
+
+### GuruRMM — server SSH
+- Host: 172.16.3.30
+- Username: guru
+- Password: `Gptf*77ttb123!@#-rmm`
+- Vault: `infrastructure/gururmm-server.sops.yaml`
+
+### GuruRMM — JWT secret
+- `ZNzGxghru2XUdBVlaf2G2L1YUBVcl5xH0lr/Gpf/QmE=`
+- Vault: `projects/gururmm/api-server.sops.yaml`
+
+### Syncro PSA
+- API Key: `T259810e5c9917386b-52c2aeea7cdb5ff41c6685a73cebbeb3`
+- Base: `https://computerguru.syncromsp.com/api/v1`
+- Vault: `msp-tools/syncro.sops.yaml`
+
+### Dataforth AD2
+- Username: `INTRANET\sysadmin`
+- Password: `Paper123!@#`
+- Vault: `clients/dataforth/ad2.sops.yaml`
+
+## Syncro API Notes (learned/confirmed today)
+
+### Single-call comment + status update
+```bash
+curl -X PUT "https://computerguru.syncromsp.com/api/v1/tickets/{number}?api_key=${API_KEY}" \
+  -H "Content-Type: application/json" \
+  -d '{
+    "status": "Closed",
+    "comment_subject": "Subject",
+    "comment_body": "Body text",
+    "comment_hidden": false,
+    "comment_do_not_email": false
+  }'
+```
+
+### Ticket statuses
+`New`, `In Progress`, `Waiting on Customer`, `Waiting on Vendor`, `Scheduled`, `Resolved`, `Invoiced`, `Closed`
+
+No custom "Archived" status — used `Closed` for archival.
+
+### Pagination
+- Default: newest first
+- `per_page=25` max
+- Total pages available in `meta.total_pages`
+- `created_before` filter param exists but doesn't seem to work (returns all tickets regardless)
+
+## Files created/modified
+- `session-logs/2026-04-18-session.md` — this file
+- `.claude/commands/syncro.md` — needs update to document single-call comment+status (TODO)
+
+## WinRM TrustedHosts (local workstation, set yesterday)
+- `172.16.9.169,192.168.0.153,SAGE-SQL`
+
+## Pending
+1. **SAGE-SQL session manager deployment** — files ready at `clients/dataforth/session-manager/`, steps documented in yesterday's log
+2. **Update /syncro command docs** — add single-call PUT comment+status pattern
+3. **GuruRMM admin user creation API** — no endpoint, database-only. Low priority.
+4. **All items in WORKITEMS.md**
+5. **Cascades file search** — TickTick task for today
+6. **Review Dataforth engineering docs and send** — TickTick task for today