diff --git a/clients/rednour/session-logs/2026-06/2026-06-29-howard-carrie-win11-upgrade-applyimage.md b/clients/rednour/session-logs/2026-06/2026-06-29-howard-carrie-win11-upgrade-applyimage.md index f6913f88..df3973fa 100644 --- a/clients/rednour/session-logs/2026-06/2026-06-29-howard-carrie-win11-upgrade-applyimage.md +++ b/clients/rednour/session-logs/2026-06/2026-06-29-howard-carrie-win11-upgrade-applyimage.md @@ -201,5 +201,35 @@ EndpointProtectionService -Force` (Auto-start; returns on reboot). reset). Nick's Mac mounts `smb://192.168.10.194/Documents`. - Confirm with Carrie that Time Matters / Timeslips / WordPerfect work on Win11 before the 10-day `Windows.old` rollback window lapses (don't Disk-Cleanup it until then). -- BILLING: enter labor on Syncro #32368 (id 111999527) via `/syncro` now that work is complete. +- [DONE] BILLING: invoiced Syncro #32368 (see billing update below). - Optional: pause Datto AV (`EndpointProtectionService`) for any future feature upgrades. + +## Update: ~22:50 PT — billed + invoiced #32368 (via /syncro) + +Added the in-shop labor and a customer-visible work-summary note to Syncro ticket #32368 +(id 111999527, Rednour Law, customer 1224246, prepay 0 / break-fix), then invoiced. + +**Line items added this session (product 573881 Labor - In Shop Business @ $150/hr, non-tax):** +- id 43070074 — Carrie's machine: cloned old workstation -> new machine + Win11 Pro upgrade + (several attempts). 1.5h = $225.00. Description notes interim USB-to-HDMI adapter until the + proper one arrives. +- id 43070075 — FRONTDESKRECEPT (reception): clone to new NVMe SSD, big perf improvement. + 1.0h = $150.00. + +**NOT billed as a line item (per Howard):** Nick — printer setup + future custom phone/desktop +cables — NO CHARGE. Documented in the public note only. + +**Public work-summary note** (comment id 421331789, hidden:false, do_not_email:true) covers all +four machines: Carrie, reception, LEGALASST (Win11 upgrade), and Nick (no charge). + +**LEGALASST already billed by a prior session** (confirmed, not duplicated): line id 43069980, +Labor - Remote Business 1.5h @ $150 = $225, user_id 1750 (Howard), desc "LEGALASST Win10->Win11 +in-place upgrade to repair corrupted Windows ... explorer .zip hangs + WordPerfect save errors; +remote." -> confirms LEGALASST WAS upgraded to Win11. + +**Pre-existing hardware on the ticket** (Carrie's adapters, taxable): HDMI cable $19.99 + +USB 3.0->HDMI adapter $43.99. + +**Invoice: #67912 (id 1650846801), total $669.55** (labor $600 non-taxable + hardware $63.98 ++ ~$5.57 tax on hardware). Invoice note set (no-block upsell). Ticket status -> Invoiced. +Tax note: labor non-taxable, hardware taxable.