sync: auto-sync from HOWARD-HOME at 2026-05-06 15:10:59

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-05-06 15:10:59

.claude/memory/MEMORY.md

@@ -35,6 +35,7 @@
 - [Syncro — use a billable labor type, never "Prepaid project labor"](feedback_syncro_labor_type.md) — Time entries must use in-shop / onsite / remote / web labor. "Prepaid project labor" is exempt and won't decrement prepay blocks. Default is Remote labor for typical support tickets. Winter caught this 2026-05-04.
 - [Syncro — log time entries first, never bare add_line_item](feedback_syncro_timer_first.md) — All Syncro work-time billing MUST go through `timer_entry → charge_timer_entry`. Bare `add_line_item` leaves Syncro time tracking at 00:00:00 and breaks reporting. Mike caught this on 2026-04-30 across 31 tickets; I repeated the bug on 2026-05-01 across 3 more.
 - [Syncro — timer_entry response is FLAT](feedback_syncro_timer_response_shape.md) — POST /tickets/{id}/timer_entry returns `{"id": N, ...}` directly, NOT `{"timer": {...}}`. Parse as `.id`. The skill doc's `.timer.id // .timer_entry.id` fallback always resolves to null and causes duplicate-timer retries. Hit on #32253 2026-05-05.
+- [Syncro — warranty has its own product, never patch dollar amounts](feedback_syncro_warranty_product.md) — Warranty/no-charge work uses product `1049360` (Labor- Warranty work, $0). Do NOT use Remote/Onsite + `billable: false` — Syncro silently overrides the flag. Do NOT patch `price_retail` to convert one labor product into another; pick the correct product and re-run. Hit on #32225 2026-05-06.
 - [SQL instance role — verify by connections, not name](feedback_sql_instance_role_by_connection.md) — Standard installed under default `SQLEXPRESS` instance name is real. Prove role with `sys.dm_exec_sessions` + `Get-NetTCPConnection -OwningProcess` before recommending stop/uninstall. IMC1 2026-05-05/06 near-miss.
 
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