feat(voip): VWP complete provisioning prep + setup documentation

Critical RPS provisioning URL fix + CSV bulk import ready + complete VoIP setup guide

CRITICAL FIX:
- RPS server URL corrected: http://ndp.ucaasnetwork.com/cfg (was ftp://p.packetdials.net)
- Discovered ACG has TWO whitelabel accounts (WLC vs OIT/PacketDial)
- Test phone (805e0cdd71b1) now registered immediately after fix (Status 1)

USER PROVISIONING:
- M365 account matching: 11 matched users, 7 unmatched (need clarification)
- CSV bulk import prepared (vwp-users-import.csv)
- Strategy: users WITHOUT devices initially (add phone extension: no)
- Device assignment workflow: incremental as phones distributed

COMPLETE VOIP SETUP DOCUMENTED:
- DID (phone number) management + routing options
- Call queues (ring groups) - recommended queues for VWP
- Auto-attendants (IVR menus) - main menu design
- Time frames (business hours routing)
- Additional features (hunt groups, voicemail-only, fax-to-email)
- All components with API commands + examples

FILES CREATED (7):
- README.md: Quick navigation hub + domain info
- PROVISIONING-STATUS.md: Current status + next steps
- SESSION-SUMMARY-2026-07-09.md: Complete session documentation (18 pages)
- COMPLETE-CLIENT-SETUP.md: Full VoIP setup guide (15 pages)
- DEVICE-ASSIGNMENT-COMMANDS.md: Copy-paste command reference
- extension-mapping.md: Extension to M365 account mapping
- vwp-users-import.csv: Bulk import file (READY for upload)

IMPLEMENTATION PHASES:
Phase 1 (In Progress): Basic connectivity - CSV ready for upload
Phase 2 (Planned): Main line setup - queue + auto-attendant + DID
Phase 3 (Planned): Business hours routing - time-based call handling
Phase 4 (Optional): Additional features per client needs

NEXT ACTIONS:
- Upload CSV to PacketDial web UI (manual step)
- Get client clarification on 7 unmatched users
- Assign devices as phones distributed (per-phone workflow documented)

Domain: vwp.91912.service
Main Number: 480-705-9500
E911: a-6a395c03d4cfe (301 N 56TH ST, CHANDLER AZ)
YMCS Site: 1e7578a6fe0e41cfb5a3e8b40933ffee

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

clients/valleywide/voip/README.md

@@ -0,0 +1,219 @@
+# Valley Wide Plastering - VoIP Provisioning
+
+**Client:** Valley Wide Plastering
+**Domain:** vwp.91912.service
+**Main Number:** 480-705-9500
+**Status:** Ready for CSV Import
+
+---
+
+## Quick Navigation
+
+### Current Status & Next Steps
+- **[PROVISIONING-STATUS.md](PROVISIONING-STATUS.md)** - Current status, next actions, what to do tomorrow morning
+
+### Complete Documentation
+- **[SESSION-SUMMARY-2026-07-09.md](SESSION-SUMMARY-2026-07-09.md)** - Full session documentation, all decisions, technical details
+- **[COMPLETE-CLIENT-SETUP.md](COMPLETE-CLIENT-SETUP.md)** - Complete VoIP setup guide (DIDs, queues, auto-attendants, time frames)
+
+### Working Files
+- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (11 matched, 7 unmatched)
+- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload)
+- **[DEVICE-ASSIGNMENT-COMMANDS.md](DEVICE-ASSIGNMENT-COMMANDS.md)** - Copy-paste command reference for assigning phones to users
+
+---
+
+## Quick Reference
+
+### Domain Info
+```
+Domain: vwp.91912.service
+Reseller: 91912.service (ACG)
+Description: Valley Wide Plastering
+Timezone: America/Phoenix
+Dial Policy: US and Canada
+E911 Address ID: a-6a395c03d4cfe
+  (301 N 56TH ST, CHANDLER AZ 85226)
+Main Caller ID: Valley Wide Plastering / 4807059500
+```
+
+### YMCS Info
+```
+Site: Valley Wide Plastering
+Site ID: 1e7578a6fe0e41cfb5a3e8b40933ffee
+RPS Server: http://ndp.ucaasnetwork.com/cfg
+RPS Credentials: Prov_Admin / YJ5UgRd9pV
+  (Vault: msp-tools/oitvoip-provisioning.sops.yaml)
+```
+
+### PacketDial Web UI
+```
+URL: https://pbx.packetdial.com/
+Username: Prov_Admin
+Password: YJ5UgRd9pV
+Navigation: Domains → vwp.91912.service → Users → Import
+```
+
+---
+
+## Implementation Status
+
+### Phase 1: Basic Setup ✓
+- [x] Domain created
+- [x] E911 address configured
+- [x] RPS URL fixed (critical issue resolved)
+- [x] 11 matched users prepared (CSV ready)
+- [ ] CSV uploaded to PacketDial **← NEXT STEP**
+- [ ] Users verified created
+- [ ] Devices assigned as phones distributed
+
+### Phase 2: Main Line Setup (Planned)
+- [ ] Create general reception queue (8000)
+- [ ] Create main auto-attendant (3000)
+- [ ] Assign main DID 480-705-9500
+- [ ] Test inbound calling
+
+### Phase 3: Business Hours (Planned)
+- [ ] Create business hours timeframe (M-F 7am-5pm)
+- [ ] Create after-hours timeframe
+- [ ] Update DID routing for time-based handling
+
+### Phase 4: Additional Features (Optional)
+- [ ] Management queue (8001)
+- [ ] Accounting queue (8002)
+- [ ] Shared extensions (Kitchen, Conference Room, Warehouse)
+- [ ] Get clarification on 7 unmatched users
+
+---
+
+## Critical Fix Completed
+
+**Phone Registration Issue - RESOLVED ✓**
+
+**Problem:** Test phone showed Status 3 (Unregistered) despite correct SIP credentials.
+
+**Root Cause:** Wrong RPS provisioning server URL in YMCS.
+
+**Wrong URL (Whitelabel Communication):**
+```
+ftp://p.packetdials.net
+Username: lrshwh
+```
+
+**Correct URL (OIT/PacketDial):**
+```
+http://ndp.ucaasnetwork.com/cfg
+Username: Prov_Admin
+Password: YJ5UgRd9pV
+```
+
+**Result:** Test phone (805e0cdd71b1) immediately registered after fix.
+
+**Important:** ACG has TWO whitelabel accounts:
+- Whitelabel Communication (WLC): `ftp://p.packetdials.net`
+- OIT/PacketDial: `http://ndp.ucaasnetwork.com/cfg` ← VWP uses this
+
+---
+
+## User Summary
+
+### Matched Users (11) - Ready for Import
+CSV file ready with correct M365 email addresses:
+- 102: Jesse Guerrero
+- 103: Rose Guerrero
+- 104: Shelly Dooley
+- 105: JR Guerrero
+- 107: Payroll Department
+- 109: Kayla Guerrero
+- 110: Ron Winger
+- 113: Chris Guerrero
+- 114: Ty Fetters
+- 115: Toni Billing
+- 116: Bart Graffin
+
+### Unmatched Users (7) - Need Clarification
+- 101: Natalya - no M365 match
+- 106: Tammy - no M365 match
+- 108: Shannon - no M365 match
+- 111: Kitchen - shared phone
+- 112: Conference Room - shared phone
+- 117: Jesse III - possibly Ryan Guerrero?
+- 118: Warehouse - shared phone
+
+---
+
+## Device Assignment Workflow
+
+**Strategy:** Users created WITHOUT devices. Devices assigned later as phones physically distributed.
+
+**Per-Phone Process:**
+1. User provides last 4 digits of MAC address
+2. Create SIP device in PacketDial → get auto-generated password
+3. Create YMCS SIP account with that password
+4. Bind account to physical phone by device ID
+5. Reboot phone → registers and ready to use
+
+**Full workflow documented in:** PROVISIONING-STATUS.md
+
+---
+
+## Contact & Support
+
+### PacketDial/OIT Support
+- Portal: https://pbx.packetdial.com/
+- Support: support@oitvoip.com
+- Phone: (Check portal for current number)
+
+### Yealink YMCS
+- Portal: https://us.ymcs.yealink.com/
+- Support: support@yealink.com
+- Documentation: https://support.yealink.com/
+
+### ACG Internal
+- PacketDial Skill: `.claude/skills/packetdial/`
+- YMCS Skill: `.claude/skills/yealink-ymcs/`
+- Vault: `msp-tools/oitvoip*.sops.yaml`
+
+---
+
+## Timeline
+
+**2026-07-09:**
+- Domain created (vwp.91912.service)
+- RPS URL issue diagnosed and fixed
+- M365 account matching completed
+- CSV bulk import prepared
+- Complete VoIP setup documented
+- Device assignment workflow designed
+
+**Next (Tomorrow Morning):**
+- Upload CSV to PacketDial web UI
+- Verify 11 users created
+- Get client clarification on 7 unmatched users
+- Begin device assignment as phones distributed
+
+**Soon (Within Week):**
+- Create reception queue
+- Create auto-attendant
+- Assign main DID
+- Test complete call flow
+
+---
+
+## Files in This Directory
+
+```
+clients/valleywide/voip/
+├── README.md                           ← This file (quick navigation)
+├── PROVISIONING-STATUS.md              ← Current status & next steps
+├── SESSION-SUMMARY-2026-07-09.md       ← Complete session documentation
+├── COMPLETE-CLIENT-SETUP.md            ← Full VoIP setup guide
+├── DEVICE-ASSIGNMENT-COMMANDS.md       ← Copy-paste commands for device assignment
+├── extension-mapping.md                ← Extension to M365 mapping
+└── vwp-users-import.csv                ← Bulk import file (READY)
+```
+
+---
+
+**Last Updated:** 2026-07-09 20:45 MST
+**Next Update:** After CSV upload completion