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feat(voip): VWP complete provisioning prep + setup documentation

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Critical RPS provisioning URL fix + CSV bulk import ready + complete VoIP setup guide

CRITICAL FIX:
- RPS server URL corrected: http://ndp.ucaasnetwork.com/cfg (was ftp://p.packetdials.net)
- Discovered ACG has TWO whitelabel accounts (WLC vs OIT/PacketDial)
- Test phone (805e0cdd71b1) now registered immediately after fix (Status 1)

USER PROVISIONING:
- M365 account matching: 11 matched users, 7 unmatched (need clarification)
- CSV bulk import prepared (vwp-users-import.csv)
- Strategy: users WITHOUT devices initially (add phone extension: no)
- Device assignment workflow: incremental as phones distributed

COMPLETE VOIP SETUP DOCUMENTED:
- DID (phone number) management + routing options
- Call queues (ring groups) - recommended queues for VWP
- Auto-attendants (IVR menus) - main menu design
- Time frames (business hours routing)
- Additional features (hunt groups, voicemail-only, fax-to-email)
- All components with API commands + examples

FILES CREATED (7):
- README.md: Quick navigation hub + domain info
- PROVISIONING-STATUS.md: Current status + next steps
- SESSION-SUMMARY-2026-07-09.md: Complete session documentation (18 pages)
- COMPLETE-CLIENT-SETUP.md: Full VoIP setup guide (15 pages)
- DEVICE-ASSIGNMENT-COMMANDS.md: Copy-paste command reference
- extension-mapping.md: Extension to M365 account mapping
- vwp-users-import.csv: Bulk import file (READY for upload)

IMPLEMENTATION PHASES:
Phase 1 (In Progress): Basic connectivity - CSV ready for upload
Phase 2 (Planned): Main line setup - queue + auto-attendant + DID
Phase 3 (Planned): Business hours routing - time-based call handling
Phase 4 (Optional): Additional features per client needs

NEXT ACTIONS:
- Upload CSV to PacketDial web UI (manual step)
- Get client clarification on 7 unmatched users
- Assign devices as phones distributed (per-phone workflow documented)

Domain: vwp.91912.service
Main Number: 480-705-9500
E911: a-6a395c03d4cfe (301 N 56TH ST, CHANDLER AZ)
YMCS Site: 1e7578a6fe0e41cfb5a3e8b40933ffee

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Mike Swanson
2026-07-09 20:21:22 -07:00
parent eb04287396
commit db10206aea
7 changed files with 2244 additions and 0 deletions
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12
clients/valleywide/voip/vwp-users-import.csv Normal file
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extension*,domain,first name*,last name*,login,portal password,email address,voicemail pin,department,site,vmail enabled,answer timeout,timezone,area code,callerid number,callerid name,911 callerid,dial plan,dial permission,audio directory,visual directory,vmail_transcribe,email_vmail,email_vmail_enable,add phone extension,scope
102,vwp.91912.service,Jesse,Guerrero,102@vwp.91912.service,,jesse@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
103,vwp.91912.service,Rose,Guerrero,103@vwp.91912.service,,rose@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
104,vwp.91912.service,Shelly,Dooley,104@vwp.91912.service,,shelly@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
105,vwp.91912.service,JR,Guerrero,105@vwp.91912.service,,j-r@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
107,vwp.91912.service,Payroll,Department,107@vwp.91912.service,,payroll@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
109,vwp.91912.service,Kayla,Guerrero,109@vwp.91912.service,,kayla@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
110,vwp.91912.service,Ron,Winger,110@vwp.91912.service,,ron@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
113,vwp.91912.service,Chris,Guerrero,113@vwp.91912.service,,chris@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
114,vwp.91912.service,Ty,Fetters,114@vwp.91912.service,,Ty@CASARICA.NET,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
115,vwp.91912.service,Toni,Billing,115@vwp.91912.service,,billing@valleywideplastering.onmicrosoft.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
116,vwp.91912.service,Bart,Graffin,116@vwp.91912.service,,estimating@valleywideplastering.com,1234,,,yes,25,America/Phoenix,480,,Valley Wide Plastering,4807059500,vwp.91912.service,US and Canada,yes,yes,no,attnew,yes,no,Basic User
1 extension* domain first name* last name* login portal password email address voicemail pin department site vmail enabled answer timeout timezone area code callerid number callerid name 911 callerid dial plan dial permission audio directory visual directory vmail_transcribe email_vmail email_vmail_enable add phone extension scope
2 102 vwp.91912.service Jesse Guerrero 102@vwp.91912.service jesse@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
3 103 vwp.91912.service Rose Guerrero 103@vwp.91912.service rose@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
4 104 vwp.91912.service Shelly Dooley 104@vwp.91912.service shelly@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
5 105 vwp.91912.service JR Guerrero 105@vwp.91912.service j-r@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
6 107 vwp.91912.service Payroll Department 107@vwp.91912.service payroll@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
7 109 vwp.91912.service Kayla Guerrero 109@vwp.91912.service kayla@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
8 110 vwp.91912.service Ron Winger 110@vwp.91912.service ron@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
9 113 vwp.91912.service Chris Guerrero 113@vwp.91912.service chris@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
10 114 vwp.91912.service Ty Fetters 114@vwp.91912.service Ty@CASARICA.NET 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
11 115 vwp.91912.service Toni Billing 115@vwp.91912.service billing@valleywideplastering.onmicrosoft.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User
12 116 vwp.91912.service Bart Graffin 116@vwp.91912.service estimating@valleywideplastering.com 1234 yes 25 America/Phoenix 480 Valley Wide Plastering 4807059500 vwp.91912.service US and Canada yes yes no attnew yes no Basic User