sync: auto-sync from HOWARD-HOME at 2026-06-10 12:28:50

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-10 12:28:50

.claude/memory/MEMORY.md

@@ -91,6 +91,7 @@
 - [GURU-BEAST-ROG Setup Status](machine_windows_guru_setup_status.md) — Windows workstation fully configured except SSH key deployment to servers.
 
 ## Project
+- [CyndyOffice physical HP lockups](cyndyoffice-physical-hp-lockups.md) — RMM "Howard-VM" site agent CyndyOffice is a PHYSICAL HP Pavilion TP01 (not a VM); ~20 hard freezes/6wk = Kernel-Power 41 bugcheck-0, no dump/WHEA = hardware (RAM/PSU/BIOS), SSD healthy. UUID re-enrolls.
 - [Automate memory consolidation/lint (phased)](project_memory_consolidation_automation.md) — Eventually auto-run /memory-dream; lint+additive fixes can automate early, merges/deletes stay human-approved. Engine: .claude/skills/memory-dream/ + .claude/scripts/sync-memory.sh.
 - [Trebesch PST consolidation (staged)](project_trebesch_pst_consolidation.md) — Address-book CSV from 24 PSTs on DESKTOP-QNP3ON5; scripts staged at .claude/tmp/treb-*.ps1, WAITING for Howard's 6pm-MST 2026-06-01 go signal (attended run). See [[reference_trebesch_qnp3on5]].
 - [GuruRMM project state](project_gururmm.md) — Dev principles (every feature full-stack: backend+API+UI+docs+scalability; product works without AI; FEATURE_ROADMAP update is part of definition-of-done; mirrors guru-rmm/docs/DESIGN.md). Webhook docs-only build guard (SPEC-020 Phase 0; webhook-handler.py repo copy is STALE — don't redeploy). Mac install-hooks.sh setup STILL PENDING on Mikes-MacBook-Air.
@@ -116,6 +117,6 @@
 - [No manufactured guardrails on our products](feedback_no_manufactured_guardrails.md) — At Mikes request on GuruRMM/GuruConnect/ClaudeTools, just execute; stop only for genuinely irreversible/destructive ops (with a heads-up). Read the actual code/state before claiming something is disallowed or a security hole.
 - [Stream-of-thought design convos](feedback_stream_of_thought_design.md) — Mike brainstorms features free-form, adding requirements iteratively; Claude validates/sharpens as a design partner but does NOT build until an explicit go, then captures parked threads durably (PARKED_*.md + todos) for a later /shape-spec.
 - [RMM Thoughts backlog](feedback_rmm_thoughts_backlog.md) — GuruRMM ideas from Mike & Howard go in projects/msp-tools/guru-rmm/docs/RMM_THOUGHTS.md (Status: Raw); pipeline thought -> discuss -> spec (/shape-spec) -> roadmap. Don't build until an explicit go.
-- [Syncro preview mandatory](feedback_syncro_preview_mandatory.md) — preview+confirm every Syncro write, including internal notes
-- [Refresh session history first](feedback_refresh_session_history_first.md) — read prior incident logs before acting; do not re-remediate already-handled accounts
-- [Autonomy scope](feedback_autonomy_scope.md) — confirm only for client-affecting actions; internal docs/wiki/ClaudeTools = act autonomously
+- [Syncro preview mandatory](feedback_syncro_preview_mandatory.md) — preview+confirm every Syncro write, including internal notes
+- [Refresh session history first](feedback_refresh_session_history_first.md) — read prior incident logs before acting; do not re-remediate already-handled accounts
+- [Autonomy scope](feedback_autonomy_scope.md) — confirm only for client-affecting actions; internal docs/wiki/ClaudeTools = act autonomously

.claude/memory/cyndyoffice-physical-hp-lockups.md

@@ -0,0 +1,41 @@
+---
+name: cyndyoffice-physical-hp-lockups
+description: CyndyOffice (RMM site "Howard-VM") is a PHYSICAL HP Pavilion, not a VM, with recurring hard-freeze lockups
+metadata:
+  type: project
+---
+
+RMM agent **CyndyOffice** (client "AZ Computer Guru", site "Howard-VM") is a
+**physical HP Pavilion Desktop TP01-2xxx** (AMD, 16 logical CPUs, 16 GB single
+Kingston DIMM, 1 TB WD SN530 NVMe, BIOS AMI F.36, Win 11 Home build 26200) —
+**NOT a VM**, despite the misleading "Howard-VM" site name.
+
+Diagnosed 2026-06-10: ~20 hard lockups in 6 weeks, each = Kernel-Power 41 with
+**BugcheckCode 0 + no minidump + no WHEA**, matching 6008 dirty shutdowns, log
+goes silent right before each freeze. Crash dumps ARE enabled, so the absence of
+dumps is real signal = **true hardware/firmware hang, not a BSOD**. SSD healthy.
+Ticket: Syncro #32397 (Universal Minerals International Inc, customer_id
+34844920) - "Onsite - Computer intermittently freezing and shutting down."
+S/N 2MO21549RB, SKU 318G6AA#ABA.
+
+2026-06-10 actions: BIOS updated F.36 -> F.38 (Howard, via HP Support Assistant);
+Fast Startup DISABLED; Windows Memory Diagnostic Standard run = PASSED (no
+errors). RAM mostly cleared (Standard test is light; MemTest86 USB extended not
+yet run). Prime suspect now PSU (stock HP) if freezes recur; current plan =
+monitoring window (freezes were every 1-3 days, watch ~1wk for new Kernel-Power
+41). QuickBooksMessaging.exe crash-loops (~15/min, .NET ObjectDisposedException
+on tray icon) - separate from freeze; QB Enterprise 22.0 is past Intuit support.
+QB Tool Hub repair done 2026-06-10 - no new crashes after repair+reboot (confirm
+once company file in active use). Orphaned mbamchameleon (Malwarebytes leftover)
+driver service deleted (cleared boot Event 7000). SBAT/Secure Boot 1796 boot
+error = benign MS noise, left alone. Agent re-enrolls with new UUID on reboot
+(resolve live every time).
+
+CONTINGENCY (documented on ticket, public): if freezing recurs after BIOS/Fast
+Startup fixes, next step = full hardware diagnostic (extended mem + drive/PSU)
+plus backup + clean Windows reinstall; ~1-2 days machine downtime. PSU is the
+prime remaining hardware suspect.
+
+**Why:** future "look at CyndyOffice" requests will assume VM tuning; it's a
+physical box needing a memtest/PSU/BIOS path.
+**How to apply:** treat as physical hardware; resolve UUID live every time.