sync: auto-sync from HOWARD-HOME at 2026-06-10 12:28:50

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-10 12:28:50

.claude/memory/cyndyoffice-physical-hp-lockups.md

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+---
+name: cyndyoffice-physical-hp-lockups
+description: CyndyOffice (RMM site "Howard-VM") is a PHYSICAL HP Pavilion, not a VM, with recurring hard-freeze lockups
+metadata:
+  type: project
+---
+
+RMM agent **CyndyOffice** (client "AZ Computer Guru", site "Howard-VM") is a
+**physical HP Pavilion Desktop TP01-2xxx** (AMD, 16 logical CPUs, 16 GB single
+Kingston DIMM, 1 TB WD SN530 NVMe, BIOS AMI F.36, Win 11 Home build 26200) —
+**NOT a VM**, despite the misleading "Howard-VM" site name.
+
+Diagnosed 2026-06-10: ~20 hard lockups in 6 weeks, each = Kernel-Power 41 with
+**BugcheckCode 0 + no minidump + no WHEA**, matching 6008 dirty shutdowns, log
+goes silent right before each freeze. Crash dumps ARE enabled, so the absence of
+dumps is real signal = **true hardware/firmware hang, not a BSOD**. SSD healthy.
+Ticket: Syncro #32397 (Universal Minerals International Inc, customer_id
+34844920) - "Onsite - Computer intermittently freezing and shutting down."
+S/N 2MO21549RB, SKU 318G6AA#ABA.
+
+2026-06-10 actions: BIOS updated F.36 -> F.38 (Howard, via HP Support Assistant);
+Fast Startup DISABLED; Windows Memory Diagnostic Standard run = PASSED (no
+errors). RAM mostly cleared (Standard test is light; MemTest86 USB extended not
+yet run). Prime suspect now PSU (stock HP) if freezes recur; current plan =
+monitoring window (freezes were every 1-3 days, watch ~1wk for new Kernel-Power
+41). QuickBooksMessaging.exe crash-loops (~15/min, .NET ObjectDisposedException
+on tray icon) - separate from freeze; QB Enterprise 22.0 is past Intuit support.
+QB Tool Hub repair done 2026-06-10 - no new crashes after repair+reboot (confirm
+once company file in active use). Orphaned mbamchameleon (Malwarebytes leftover)
+driver service deleted (cleared boot Event 7000). SBAT/Secure Boot 1796 boot
+error = benign MS noise, left alone. Agent re-enrolls with new UUID on reboot
+(resolve live every time).
+
+CONTINGENCY (documented on ticket, public): if freezing recurs after BIOS/Fast
+Startup fixes, next step = full hardware diagnostic (extended mem + drive/PSU)
+plus backup + clean Windows reinstall; ~1-2 days machine downtime. PSU is the
+prime remaining hardware suspect.
+
+**Why:** future "look at CyndyOffice" requests will assume VM tuning; it's a
+physical box needing a memtest/PSU/BIOS path.
+**How to apply:** treat as physical hardware; resolve UUID live every time.