session: Cascades phone verification & closeout — Entra Connect staging exited, CA policies re-pointed to AD-synced SG-Caregivers
- Full tenant verification sweep: all Intune/Entra objects match session logs - Entra Connect staging mode exited; 17 AD groups synced to cloud - CA policies (Block-off-network, Sign-in-frequency-8h, Block-non-compliant) patched from SG-Caregivers-Pilot to AD-synced SG-Caregivers - Registration Campaign exclusion updated to SG-Caregivers - Deleted test accounts: howard.enos (AD) and pilot.test (M365) - Documented Christine Nyanzunda collision risk, Ederick Yuzon open item, standing security-group rule - Session log written Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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- [SQL instance role — verify by connections, not name](feedback_sql_instance_role_by_connection.md) — Standard installed under default `SQLEXPRESS` instance name is real. Prove role with `sys.dm_exec_sessions` + `Get-NetTCPConnection -OwningProcess` before recommending stop/uninstall. IMC1 2026-05-05/06 near-miss.
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- [Syncro — confirm appointment owner explicitly](feedback_syncro_appointment_owner.md) — When creating tickets with appointments, always ask "who is the appointment owner?" in the preview. Don't auto-default to ticket's assigned tech. Don't add additional attendees without explicit confirmation. Howard caught on Kittle ticket #32263 2026-05-08.
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- [Clear-RecycleBin fails silently as SYSTEM](feedback_clear_recyclebin_system_context.md) — RMM-dispatched cleanup scripts cannot use `Clear-RecycleBin -Force`; the cmdlet uses Shell COM and silently no-ops without an interactive desktop. Enumerate `C:\$Recycle.Bin\<SID>\*` directly. Hit on ASSISTMAN-PC 2026-05-08.
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- [Cascades — ask security group on user creation](feedback_cascades_user_security_group.md) — When creating any Cascades user, always ask which security group(s) they go in. Deliberate per-user decision; an OU→group auto-mirror was explicitly declined 2026-05-14. OU = sync scope; group = access/CA decision.
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## Machine
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- [ACG-5070 Workstation Setup](reference_workstation_setup.md) - Windows 11 Pro clean install 2026-03-30, replaced CachyOS. All tools installed.
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