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sync: auto-sync from DESKTOP-0O8A1RL at 2026-05-22 12:08:26

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Author: Mike Swanson
Machine: DESKTOP-0O8A1RL
Timestamp: 2026-05-22 12:08:26
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Mike Swanson
2026-05-22 12:08:31 -07:00
parent aa5f15340c
commit ec51a06a0d
3 changed files with 31 additions and 0 deletions
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@@ -44,6 +44,7 @@
- [SQL instance role — verify by connections, not name](feedback_sql_instance_role_by_connection.md) — Standard installed under default `SQLEXPRESS` instance name is real. Prove role with `sys.dm_exec_sessions` + `Get-NetTCPConnection -OwningProcess` before recommending stop/uninstall. IMC1 2026-05-05/06 near-miss.
- [Syncro — confirm appointment owner explicitly](feedback_syncro_appointment_owner.md) — When creating tickets with appointments, always ask "who is the appointment owner?" in the preview. Don't auto-default to ticket's assigned tech. Don't add additional attendees without explicit confirmation. Howard caught on Kittle ticket #32263 2026-05-08.
- [Syncro — verify appointment date day-of-week](feedback_syncro_appointment_date_check.md) — Always compute and display the day name (e.g. "Saturday 2026-05-23") in the ticket preview — never just the numeric date. Verify with `py -c "import datetime; ..."` before posting. Wrong-day incident on #32312 2026-05-21 (Sunday booked instead of Saturday). Reported by Winter.
- [Syncro estimate hardware product](feedback_syncro_estimate_hardware.md) — All hardware on estimates uses product_id 32252 ("Hardware", $0 base); set name/price_retail per item. Never look up individual hardware product IDs.
- [Clear-RecycleBin fails silently as SYSTEM](feedback_clear_recyclebin_system_context.md) — RMM-dispatched cleanup scripts cannot use `Clear-RecycleBin -Force`; the cmdlet uses Shell COM and silently no-ops without an interactive desktop. Enumerate `C:\$Recycle.Bin\<SID>\*` directly. Hit on ASSISTMAN-PC 2026-05-08.
- [Cascades — ask security group on user creation](feedback_cascades_user_security_group.md) — When creating any Cascades user, always ask which security group(s) they go in. Deliberate per-user decision; an OU→group auto-mirror was explicitly declined 2026-05-14. OU = sync scope; group = access/CA decision.