We started in 2001 as a break-fix shop. We charged by the hour, showed up when things broke, and quietly made more money when our clients had more problems. That did not sit right.
-So we built Guru Protection Services: proactive monitoring, transparent published pricing, and month-to-month terms. The point was to put our incentives on the same side of the table as yours. We make more when your systems stay healthy, not when they fail.
+We started in 2001 the way most IT shops still run: bill by the hour, show up when something breaks, move on. What bothered us was never the work itself. It was the BS around it. The padded invoices, the surprise line items, the finger-pointing when something went wrong. That did not sit right.
+So we fixed how it is done, not what we offer. We still fix things when they break, and we still run entire networks for the clients who want that handled. What changed is the how: fair published rates, straight answers, and people who own their work instead of passing the buck. You pick how much help you want, and either way you get the same team and the same honest billing.
Today we look after businesses across Tucson, from small offices to busy practices and job sites. We have stopped ransomware before a single file was encrypted, replaced failing drives before anyone noticed, and helped owners meet the cyber-insurance requirements that used to keep them up at night.
And we are still locally owned, not an out-of-state acquisition wearing a familiar name. The people who built this company still run it, and we still answer our own phones.
We built our service the way we'd want to be treated if we were the customer.
diff --git a/projects/acg-website/v2/index.html b/projects/acg-website/v2/index.html index b5d5713c..81917e7e 100644 --- a/projects/acg-website/v2/index.html +++ b/projects/acg-website/v2/index.html @@ -153,13 +153,13 @@Our difference / what concierge actually means
Most IT companies wait for things to break, route you to a call center three time zones away, and lock you into a three-year contract. We built Arizona Computer Guru to be the opposite. We learn your business, pick up the phone, and explain things in plain English.
-Because we charge the same whether your systems break or not, our only incentive is to keep them running.
+No padded invoices, no finger-pointing, no runaround. Whether you want us on call for the occasional fix or running the whole network, you get the same people, the same straight billing, and work we stand behind.
Read our storyManaged IT means we take responsibility for keeping your technology running. We monitor your machines around the clock, patch them on a schedule, and step in the moment something looks wrong, usually before you have noticed anything at all.
It is the opposite of the old break-fix model. You are not paying us more when things go wrong. You pay one predictable price per computer, and our whole job is to keep those computers boring, quiet, and working.
-We charge the same whether your systems break or not, so our only incentive is to keep them running.
+One flat price per computer, no surprise invoice the month something breaks, and work we actually stand behind.