sync: auto-sync from GURU-5070 at 2026-06-19 15:52:19

Author: Mike Swanson Machine: GURU-5070 Timestamp: 2026-06-19 15:52:19
clients/jimmy: BLASTER2 onboarding remediation note (2026-06-19) — NLA, Kaseya removal, MSP360 backup retention + console handoff
2026-06-19 15:53:37 -07:00 · 2026-06-19 15:53:36 -07:00 · 2026-06-19 15:53:36 -07:00
5 changed files with 1360 additions and 0 deletions
--- a/clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.json
+++ b/clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.json
@@ -0,0 +1,945 @@
+{
+  "host": "BLASTER2",
+  "collected_at_utc": "2026-06-19T19:17:04Z",
+  "os": {
+    "caption": "Microsoft Windows 10 Pro",
+    "version": "10.0.19045",
+    "build": "19045",
+    "install_date": "2023-07-20T18:05:54Z",
+    "last_boot_utc": "2026-06-19T15:48:34Z",
+    "architecture": "64-bit"
+  },
+  "facts": {
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+    "os_eol": {
+      "eol_date": "2025-10-14",
+      "release": "Win10 22H2"
+    },
+    "pending_updates": 5,
+    "pending_reboot": true,
+    "uptime_days": 0.1,
+    "acg_managed_tools": [
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+      "Splashtop (SOS/Streamer)",
+      "Syncro / Kabuto"
+    ],
+    "hardware": {
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+      "manufacturer": "LENOVO",
+      "bios_date": "2013-07-15",
+      "cpu_logical": 4,
+      "bios_version": "F1KT54AUS",
+      "cpu_cores": 4,
+      "ram_gb": 3.8,
+      "serial": "MGN1197",
+      "cpu": "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
+    },
+    "third_party_av_active": false,
+    "os_build": "19045",
+    "secure_boot": null,
+    "backup_agents": [
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+        "service": "AcrSch2Svc",
+        "state": "Running"
+      },
+      {
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+        "service": "afcdpsrv",
+        "state": "Running"
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+        "name": "SecurityHealth",
+        "value": "C:\\WINDOWS\\system32\\SecurityHealthSystray.exe"
+      },
+      {
+        "key": "HKLM:\\Software\\Microsoft\\Windows\\CurrentVersion\\Run",
+        "name": "RTHDVCPL",
+        "value": "C:\\Program Files\\Realtek\\Audio\\HDA\\RAVCpl64.exe -s"
+      },
+      {
+        "key": "HKLM:\\Software\\WOW6432Node\\Microsoft\\Windows\\CurrentVersion\\Run",
+        "name": "Fastboot",
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+    ],
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+        "name": "Administrator",
+        "password_never_expires": false,
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+      },
+      {
+        "path": "\\",
+        "name": "MicrosoftEdgeUpdateTaskMachineUA",
+        "state": "Ready"
+      },
+      {
+        "path": "\\",
+        "name": "OneDrive Standalone Update Task-S-1-5-21-2324952135-2376640506-3994532062-1007",
+        "state": "Ready"
+      },
+      {
+        "path": "\\",
+        "name": "Shutdown",
+        "state": "Ready"
+      },
+      {
+        "path": "\\GoogleSystem\\GoogleUpdater\\",
+        "name": "GoogleUpdaterTaskSystem150.0.7863.0{3D96EE47-16CF-4988-B177-30FBA8EE384C}",
+        "state": "Ready"
+      },
+      {
+        "path": "\\GoogleUserPEH\\",
+        "name": "RunPlatformExperienceHelper_Daily",
+        "state": "Ready"
+      },
+      {
+        "path": "\\GoogleUserPEH\\",
+        "name": "RunPlatformExperienceHelper_Metrics",
+        "state": "Ready"
+      },
+      {
+        "path": "\\Intel\\",
+        "name": "Intel Service Manager",
+        "state": "Ready"
+      },
+      {
+        "path": "\\WPD\\",
+        "name": "SqmUpload_S-1-5-21-2324952135-2376640506-3994532062-1000",
+        "state": "Ready"
+      }
+    ],
+    "antivirus_products": [
+      "Windows Defender"
+    ],
+    "domain_joined": false,
+    "defender": {
+      "antispyware_signature_age": 0,
+      "tamper_protected": true,
+      "real_time_protection": true,
+      "nis_enabled": true,
+      "available": true,
+      "antivirus_enabled": true,
+      "am_service_enabled": true
+    },
+    "bitlocker": {
+      "available": false,
+      "os_volume": "C:"
+    },
+    "is_laptop": false,
+    "installed_software_count": 86,
+    "local_administrators": [
+      "Blaster2\\Administrator",
+      "Blaster2\\Jimmy",
+      "Blaster2\\localadmin"
+    ],
+    "domain": "WORKGROUP",
+    "foreign_agents": "Kaseya"
+  },
+  "findings": [
+    {
+      "id": "sec.defender.ok",
+      "category": "security",
+      "severity": "info",
+      "title": "Defender active and current",
+      "detail": "Real-time protection on, service running, signatures current.",
+      "evidence": "RealTimeProtectionEnabled=True; AMServiceEnabled=True; AntispywareSignatureAge=0 days; IsTamperProtected=True"
+    },
+    {
+      "id": "sec.av_products.defender_only",
+      "category": "security",
+      "severity": "info",
+      "title": "Defender is the only registered AV",
+      "detail": "Only Microsoft/Windows Defender is registered in Security Center.",
+      "evidence": "Windows Defender"
+    },
+    {
+      "id": "sec.foreign_agents.kaseya",
+      "category": "security",
+      "severity": "critical",
+      "title": "Foreign management/remote-access agent: Kaseya",
+      "detail": "A competitor RMM or unmanaged remote-access tool is present. At onboarding this is a security and control risk (a prior MSP or attacker may retain remote access). Verify it is authorized; if not, remove it.",
+      "evidence": "service: KaseyaConnectAPIService (Kaseya Connect API Service) Stopped"
+    },
+    {
+      "id": "sec.foreign_agents.acg.screenconnect_connectwise_control",
+      "category": "security",
+      "severity": "info",
+      "title": "Expected ACG management tooling present: ScreenConnect / ConnectWise Control",
+      "detail": "This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.",
+      "evidence": "program: ScreenConnect Client (1912bf3444b41a08) 26.3.11.9650\nservice: ScreenConnect Client (1912bf3444b41a08) (ScreenConnect Client (1912bf3444b41a08)) Running"
+    },
+    {
+      "id": "sec.foreign_agents.acg.splashtop_sos_streamer_",
+      "category": "security",
+      "severity": "info",
+      "title": "Expected ACG management tooling present: Splashtop (SOS/Streamer)",
+      "detail": "This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.",
+      "evidence": "program: Splashtop Streamer 3.8.4.0\nservice: SplashtopRemoteService (Splashtop? Remote Service) Running"
+    },
+    {
+      "id": "sec.foreign_agents.acg.syncro_kabuto",
+      "category": "security",
+      "severity": "info",
+      "title": "Expected ACG management tooling present: Syncro / Kabuto",
+      "detail": "This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.",
+      "evidence": "program: Syncro 1.0.201.18410\nservice: Syncro (Syncro) Running"
+    },
+    {
+      "id": "sec.firewall.error",
+      "category": "security",
+      "severity": "unknown",
+      "title": "Check failed: Windows Firewall profiles",
+      "detail": "The probe could not complete this check. Manual review recommended.",
+      "evidence": "Invalid class "
+    },
+    {
+      "id": "sec.bitlocker.unavailable",
+      "category": "security",
+      "severity": "unknown",
+      "title": "BitLocker status unavailable",
+      "detail": "Get-BitLockerVolume failed for the OS volume. BitLocker may not be installed (Home edition) or the cmdlet is unavailable. Verify encryption manually (manage-bde -status).",
+      "evidence": "MountPoint=C:, Get-BitLockerVolume returned null"
+    },
+    {
+      "id": "sec.local_admins.list",
+      "category": "security",
+      "severity": "info",
+      "title": "Local administrators (3)",
+      "detail": "Members of the local Administrators group. Review for unexpected or unknown accounts (especially leftover MSP/vendor accounts from a prior provider).",
+      "evidence": "Blaster2\\Administrator\nBlaster2\\Jimmy\nBlaster2\\localadmin"
+    },
+    {
+      "id": "sec.patch.os_eol",
+      "category": "security",
+      "severity": "critical",
+      "title": "OS build is end-of-life: Win10 22H2",
+      "detail": "This OS build (19045, Win10 22H2) passed end-of-servicing on 2025-10-14. It no longer receives security updates. Plan a feature update or OS upgrade.",
+      "evidence": "Microsoft Windows 10 Pro build 19045; EOL 2025-10-14"
+    },
+    {
+      "id": "sec.patch.pending",
+      "category": "security",
+      "severity": "warning",
+      "title": "5 pending Windows updates",
+      "detail": "Windows Update reports pending (not installed, not hidden) updates. Some may be security updates. Approve/install on the next maintenance window.",
+      "evidence": "Microsoft.Update.Session search IsInstalled=0 and IsHidden=0 -> 5"
+    },
+    {
+      "id": "sec.patch.last_hotfix",
+      "category": "security",
+      "severity": "info",
+      "title": "Last hotfix: KB5037768",
+      "detail": "Most recently installed update (from Get-HotFix; reflects CBS/MSU packages, not all cumulative metadata).",
+      "evidence": "KB5037768 installed 2024-05-16T07:00:00Z"
+    },
+    {
+      "id": "sec.exposure.rdp_no_nla",
+      "category": "security",
+      "severity": "critical",
+      "title": "RDP enabled WITHOUT Network Level Authentication",
+      "detail": "RDP is on and NLA is not required. This exposes the logon screen pre-auth and is vulnerable to pre-auth exploits and brute force. Require NLA, restrict RDP to VPN/allow-listed IPs, or disable RDP.",
+      "evidence": "fDenyTSConnections=0; UserAuthentication=0"
+    },
+    {
+      "id": "sec.exposure.smb1_off",
+      "category": "security",
+      "severity": "info",
+      "title": "SMBv1 disabled",
+      "detail": "SMBv1 server protocol is disabled.",
+      "evidence": "EnableSMB1Protocol=False"
+    },
+    {
+      "id": "sec.exposure.laps_present",
+      "category": "security",
+      "severity": "info",
+      "title": "LAPS detected",
+      "detail": "A LAPS mechanism is present.",
+      "evidence": "Windows LAPS reg key"
+    },
+    {
+      "id": "health.disk_smart.unavailable",
+      "category": "health",
+      "severity": "unknown",
+      "title": "Physical disk health unavailable",
+      "detail": "Get-PhysicalDisk is unavailable (older OS / RAID controller hiding disks). Verify drive health via vendor tools.",
+      "evidence": "Get-PhysicalDisk returned null"
+    },
+    {
+      "id": "health.stability.some",
+      "category": "health",
+      "severity": "warning",
+      "title": "Stability events present in the last 14 days",
+      "detail": "One or more unexpected shutdowns, BSODs, or disk errors occurred recently. Monitor and correlate with user reports.",
+      "evidence": "Unexpected shutdowns (id 41)=2; Bugchecks/BSOD (id 1001)=0; Disk errors (id 7/51/153)=0"
+    },
+    {
+      "id": "health.reboot_uptime.pending",
+      "category": "health",
+      "severity": "warning",
+      "title": "Reboot pending",
+      "detail": "A reboot is pending. Pending reboots can block patches and leave the system in a half-updated state. Schedule a restart.",
+      "evidence": "PendingFileRenameOperations"
+    },
+    {
+      "id": "health.failed_services.stopped",
+      "category": "health",
+      "severity": "warning",
+      "title": "7 auto-start service(s) not running",
+      "detail": "These services are set to start automatically but are not running. Some may be benign; review for security agents, backup agents, or AV that should be running.",
+      "evidence": "GoogleUpdaterInternalService150.0.7863.0 (Google Updater Internal Service (GoogleUpdaterInternalService150.0.7863.0)) = Stopped\nGoogleUpdaterService150.0.7863.0 (Google Updater Service (GoogleUpdaterService150.0.7863.0)) = Stopped\ngpsvc (Group Policy Client) = Stopped\nKaseyaConnectAPIService (Kaseya Connect API Service) = Stopped\nRasMan (Remote Access Connection Manager) = Stopped\nstisvc (Windows Image Acquisition (WIA)) = Stopped\nWMPNetworkSvc (Windows Media Player Network Sharing Service) = Stopped"
+    },
+    {
+      "id": "health.domain.workgroup",
+      "category": "health",
+      "severity": "info",
+      "title": "Not domain-joined (workgroup)",
+      "detail": "This machine is in workgroup/Azure AD only mode (Domain=WORKGROUP). No on-prem AD secure channel applies.",
+      "evidence": "PartOfDomain=False; Domain=WORKGROUP"
+    },
+    {
+      "id": "health.time.source",
+      "category": "health",
+      "severity": "info",
+      "title": "Time service source",
+      "detail": "Current Windows Time service source.",
+      "evidence": "Source=time.windows.com,0x9"
+    },
+    {
+      "id": "health.backup.present",
+      "category": "health",
+      "severity": "info",
+      "title": "Backup agent installed and running",
+      "detail": "A backup agent service is present and running. Confirm the backup is actually configured and reporting successful jobs (presence != working backup).",
+      "evidence": "Acronis: AcrSch2Svc = Running\nAcronis: afcdpsrv = Running\nAcronis: syncagentsrv = Running"
+    }
+  ]
+}
--- a/clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md
+++ b/clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md
@@ -0,0 +1,275 @@
+# Onboarding Diagnostic Baseline - BLASTER2
+
+- **Grade:** RED
+- **Host:** BLASTER2
+- **Client:** Jimmy Company (`jimmy`)
+- **Collected (UTC):** 2026-06-19T19:17:04Z
+- **Agent ID:** abddc0ce-a226-48f1-b913-263a81013389
+- **Command ID:** 3c5d39d3-b653-4c6f-b8e4-1146c1a59be9
+- **Findings:** 3 critical / 4 warning / 12 info / 3 unknown
+
+- **OS:** Microsoft Windows 10 Pro (build 19045)
+
+---
+
+## CRITICAL (3)
+
+### Foreign management/remote-access agent: Kaseya
+- **Category:** security
+- **ID:** `sec.foreign_agents.kaseya`
+- A competitor RMM or unmanaged remote-access tool is present. At onboarding this is a security and control risk (a prior MSP or attacker may retain remote access). Verify it is authorized; if not, remove it.
+
+```
+service: KaseyaConnectAPIService (Kaseya Connect API Service) Stopped
+```
+
+### OS build is end-of-life: Win10 22H2
+- **Category:** security
+- **ID:** `sec.patch.os_eol`
+- This OS build (19045, Win10 22H2) passed end-of-servicing on 2025-10-14. It no longer receives security updates. Plan a feature update or OS upgrade.
+
+```
+Microsoft Windows 10 Pro build 19045; EOL 2025-10-14
+```
+
+### RDP enabled WITHOUT Network Level Authentication
+- **Category:** security
+- **ID:** `sec.exposure.rdp_no_nla`
+- RDP is on and NLA is not required. This exposes the logon screen pre-auth and is vulnerable to pre-auth exploits and brute force. Require NLA, restrict RDP to VPN/allow-listed IPs, or disable RDP.
+
+```
+fDenyTSConnections=0; UserAuthentication=0
+```
+
+
+## WARNING (4)
+
+### 5 pending Windows updates
+- **Category:** security
+- **ID:** `sec.patch.pending`
+- Windows Update reports pending (not installed, not hidden) updates. Some may be security updates. Approve/install on the next maintenance window.
+
+```
+Microsoft.Update.Session search IsInstalled=0 and IsHidden=0 -> 5
+```
+
+### Stability events present in the last 14 days
+- **Category:** health
+- **ID:** `health.stability.some`
+- One or more unexpected shutdowns, BSODs, or disk errors occurred recently. Monitor and correlate with user reports.
+
+```
+Unexpected shutdowns (id 41)=2; Bugchecks/BSOD (id 1001)=0; Disk errors (id 7/51/153)=0
+```
+
+### Reboot pending
+- **Category:** health
+- **ID:** `health.reboot_uptime.pending`
+- A reboot is pending. Pending reboots can block patches and leave the system in a half-updated state. Schedule a restart.
+
+```
+PendingFileRenameOperations
+```
+
+### 7 auto-start service(s) not running
+- **Category:** health
+- **ID:** `health.failed_services.stopped`
+- These services are set to start automatically but are not running. Some may be benign; review for security agents, backup agents, or AV that should be running.
+
+```
+GoogleUpdaterInternalService150.0.7863.0 (Google Updater Internal Service (GoogleUpdaterInternalService150.0.7863.0)) = Stopped
+GoogleUpdaterService150.0.7863.0 (Google Updater Service (GoogleUpdaterService150.0.7863.0)) = Stopped
+gpsvc (Group Policy Client) = Stopped
+KaseyaConnectAPIService (Kaseya Connect API Service) = Stopped
+RasMan (Remote Access Connection Manager) = Stopped
+stisvc (Windows Image Acquisition (WIA)) = Stopped
+WMPNetworkSvc (Windows Media Player Network Sharing Service) = Stopped
+```
+
+
+## INFO (12)
+
+### Defender active and current
+- **Category:** security
+- **ID:** `sec.defender.ok`
+- Real-time protection on, service running, signatures current.
+
+```
+RealTimeProtectionEnabled=True; AMServiceEnabled=True; AntispywareSignatureAge=0 days; IsTamperProtected=True
+```
+
+### Defender is the only registered AV
+- **Category:** security
+- **ID:** `sec.av_products.defender_only`
+- Only Microsoft/Windows Defender is registered in Security Center.
+
+```
+Windows Defender
+```
+
+### Expected ACG management tooling present: ScreenConnect / ConnectWise Control
+- **Category:** security
+- **ID:** `sec.foreign_agents.acg.screenconnect_connectwise_control`
+- This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.
+
+```
+program: ScreenConnect Client (1912bf3444b41a08) 26.3.11.9650
+service: ScreenConnect Client (1912bf3444b41a08) (ScreenConnect Client (1912bf3444b41a08)) Running
+```
+
+### Expected ACG management tooling present: Splashtop (SOS/Streamer)
+- **Category:** security
+- **ID:** `sec.foreign_agents.acg.splashtop_sos_streamer_`
+- This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.
+
+```
+program: Splashtop Streamer 3.8.4.0
+service: SplashtopRemoteService (Splashtop? Remote Service) Running
+```
+
+### Expected ACG management tooling present: Syncro / Kabuto
+- **Category:** security
+- **ID:** `sec.foreign_agents.acg.syncro_kabuto`
+- This is Arizona Computer Guru managed/remote-access tooling that we deploy. Its presence is expected and not a foreign-agent risk.
+
+```
+program: Syncro 1.0.201.18410
+service: Syncro (Syncro) Running
+```
+
+### Local administrators (3)
+- **Category:** security
+- **ID:** `sec.local_admins.list`
+- Members of the local Administrators group. Review for unexpected or unknown accounts (especially leftover MSP/vendor accounts from a prior provider).
+
+```
+Blaster2\Administrator
+Blaster2\Jimmy
+Blaster2\localadmin
+```
+
+### Last hotfix: KB5037768
+- **Category:** security
+- **ID:** `sec.patch.last_hotfix`
+- Most recently installed update (from Get-HotFix; reflects CBS/MSU packages, not all cumulative metadata).
+
+```
+KB5037768 installed 2024-05-16T07:00:00Z
+```
+
+### SMBv1 disabled
+- **Category:** security
+- **ID:** `sec.exposure.smb1_off`
+- SMBv1 server protocol is disabled.
+
+```
+EnableSMB1Protocol=False
+```
+
+### LAPS detected
+- **Category:** security
+- **ID:** `sec.exposure.laps_present`
+- A LAPS mechanism is present.
+
+```
+Windows LAPS reg key
+```
+
+### Not domain-joined (workgroup)
+- **Category:** health
+- **ID:** `health.domain.workgroup`
+- This machine is in workgroup/Azure AD only mode (Domain=WORKGROUP). No on-prem AD secure channel applies.
+
+```
+PartOfDomain=False; Domain=WORKGROUP
+```
+
+### Time service source
+- **Category:** health
+- **ID:** `health.time.source`
+- Current Windows Time service source.
+
+```
+Source=time.windows.com,0x9
+```
+
+### Backup agent installed and running
+- **Category:** health
+- **ID:** `health.backup.present`
+- A backup agent service is present and running. Confirm the backup is actually configured and reporting successful jobs (presence != working backup).
+
+```
+Acronis: AcrSch2Svc = Running
+Acronis: afcdpsrv = Running
+Acronis: syncagentsrv = Running
+```
+
+
+## UNKNOWN (3)
+
+### Check failed: Windows Firewall profiles
+- **Category:** security
+- **ID:** `sec.firewall.error`
+- The probe could not complete this check. Manual review recommended.
+
+```
+Invalid class 
+```
+
+### BitLocker status unavailable
+- **Category:** security
+- **ID:** `sec.bitlocker.unavailable`
+- Get-BitLockerVolume failed for the OS volume. BitLocker may not be installed (Home edition) or the cmdlet is unavailable. Verify encryption manually (manage-bde -status).
+
+```
+MountPoint=C:, Get-BitLockerVolume returned null
+```
+
+### Physical disk health unavailable
+- **Category:** health
+- **ID:** `health.disk_smart.unavailable`
+- Get-PhysicalDisk is unavailable (older OS / RAID controller hiding disks). Verify drive health via vendor tools.
+
+```
+Get-PhysicalDisk returned null
+```
+
+
+---
+
+## Inventory Baseline Summary
+
+- **Manufacturer / Model:** LENOVO / 0967B5U
+- **Serial:** MGN1197
+- **CPU:** Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 cores / 4 logical)
+- **RAM (GB):** 3.8
+- **BIOS:** F1KT54AUS (2013-07-15)
+- **Chassis is laptop:** false
+- **TPM present / Secure Boot:** ? / ?
+- **Domain joined:** false (WORKGROUP)
+- **OS activation licensed:** true
+- **Uptime (days):** 0.1
+- **Pending reboot:** true
+- **Installed software count:** 86
+- **Scheduled tasks (non-MS, enabled):** 10
+- **Local administrators:** Blaster2\Administrator, Blaster2\Jimmy, Blaster2\localadmin
+
+### Fixed volumes
+
+- C: - 71.9 GB free of 230 GB (31.2%)
+- E: - 0.7 GB free of 7451.9 GB (0%)
+- Q: - 2.2 GB free of 2.3 GB (96%)
+
+### Network adapters
+
+- Realtek PCIe GbE Family Controller - IP: 192.168.0.95, fe80::c6a9:daea:630b:2011 - DNS: 8.8.8.8, 8.8.4.4 - DHCP: true
+
+---
+
+## Diff vs Prior Baseline
+
+- No prior baseline found for this host. This is the first baseline.
+
+---
+
+_Generated by run-onboarding-diagnostic.sh (GuruRMM onboarding diagnostic, Phase 1). Raw snapshot: `BLASTER2-20260619T191759.json` (immutable)._
--- a/clients/jimmy/reports/2026-06-19-blaster2-remediation.md
+++ b/clients/jimmy/reports/2026-06-19-blaster2-remediation.md
@@ -0,0 +1,60 @@
+# Blaster2 — Onboarding Remediation (2026-06-19)
+
+**Client:** Jimmy Company (`jimmy`) · **Site:** Main (SILVER-LION-5647)
+**Machine:** BLASTER2 — Windows 10 Pro 22H2 (build 19045), Lenovo, i5-3470 / 3.8 GB RAM
+**RMM agent:** `abddc0ce-a226-48f1-b913-263a81013389` (v0.6.66)
+**Tech:** Mike Swanson · **Onboarding grade:** RED (baseline: `onboarding-baselines/BLASTER2-20260619T191759.md`)
+
+## Actions completed
+
+### Security
+- **RDP NLA enabled** — set `UserAuthentication=1` on `RDP-Tcp`. RDP was on with NLA off
+  (pre-auth exposure, critical). RDP left enabled, now requires Network Level Authentication.
+- **Kaseya leftover removed** — deleted service `KaseyaConnectAPIService` (kav2srv.exe),
+  install dir `C:\Program Files (x86)\Kaseya\ECGRP939762241516006`, and registry hives
+  `HKLM\SOFTWARE\Kaseya` + `HKLM\SOFTWARE\WOW6432Node\Kaseya\Agent`. Post-removal sweep
+  clean: no services, no dir, no scheduled tasks, no other references. (Leftover foreign-RMM
+  agent from a prior provider — control/security risk.)
+
+### Cleanup / health scan
+- **Machine is clean.** C: = 159 GB used / 70.8 GB free. Temp/junk negligible (Windows Temp
+  0.05 GB, user temps 0.12 GB, SoftwareDistribution/Recycle Bin ~0; no Windows.old / hiberfil
+  / MEMORY.dmp). No real bloatware among 80 installed programs — only a dead "Google Toolbar
+  for Internet Explorer" (left in place; removable on request).
+
+### Backup (MSP360 / mspbackups)
+- **Root problem:** external backup drive **E: full** — 7.45 TB, 0.74 GB free. Two **local**
+  MSP360 plans failing with `NotEnoughSpaceOnLocalDestination` (image-based + file). The
+  **cloud (Backblaze B2)** plan is healthy.
+- **90-day retention applied** to both local plans (`cbb editBackupPlan` / `editBackupIBBPlan
+  -purge "3m"`; plans are new-backup-format). Confirmed "Retention time is set to 90 days."
+- **Space NOT yet reclaimed — blocked by provider policy.** Agent-side deletion (`cbb delete`)
+  is refused: *"File deletion on backup storage is restricted due to your service provider
+  policy."* The MBS REST API is monitoring-only. The full disk also deadlocks the automatic
+  retention purge (no successful pass can run). **Reclamation must be done provider-side in the
+  MSP360 management console.**
+
+## E: storage breakdown (6.7 TB MSP360 + 0.7 TB legacy + 0.7 TB non-MSP360)
+- Active NBF generations: image `aae0be51` 3.24 TB, file `5277ed3c` 2.48 TB (history back to 2024).
+- Orphaned legacy bunches (pre-2024, no plan, dead weight): "Image Based" 793 GB (last 2022-07-24),
+  "C:" folder 216 GB.
+- Non-MSP360 squatters on E:: VeeamBackup 543 GB, "My backups" 98 GB, FileHistory 81 GB.
+
+## Console purge worklist (handed to Mike, cutoff 2026-03-21 = 90 days)
+1. Lift the MSP360 "restrict backup deletion" provider policy (or delete from the console Storage view).
+2. Image plan: keep restore points 2026-06-07 / 05-04 / 04-06; delete 2026-03-01 and older (~20).
+3. File plan: keep 2026-03-23 onward; delete 2026-03-17 and older (~65).
+4. Delete the 2 orphaned legacy bunches ("Image Based" 793 GB, "C:" 216 GB).
+5. Optional (Explorer, not MSP360, only if abandoned): E:\VeeamBackup, E:\My backups, E:\FileHistory (722 GB).
+6. After space frees, the 90-day retention keeps both plans bounded — re-run both Local plans to confirm Success.
+
+## Still open (not addressed today)
+- **Win10 22H2 is EOL** (end-of-servicing 2025-10-14) on weak 2012-era hardware (i5-3470, 3.8 GB RAM,
+  2013 BIOS) — realistically a **machine replacement**, not in-place upgrade.
+- 5 pending Windows updates + pending reboot; 2 unexpected shutdowns (event 41) in 14 days.
+- BitLocker status unavailable (likely unencrypted — verify), firewall-profile + SMART checks
+  returned "unknown" in the diagnostic (manual follow-up).
+
+## References
+- RMM write ops alerted to #dev-alerts. Provider-policy delete blocker logged to `errorlog.md`.
+- Vault: `clients/jimmy/gururmm-site-main.sops.yaml` (enrollment key); MSP360 API `msp-tools/msp360-api.sops.yaml`.
--- a/clients/jimmy/session-logs/2026-06/2026-06-19-mike-blaster2-onboarding-cleanup.md
+++ b/clients/jimmy/session-logs/2026-06/2026-06-19-mike-blaster2-onboarding-cleanup.md
@@ -0,0 +1,76 @@
+# 2026-06-19 — Jimmy Company / BLASTER2 Onboarding, Cleanup, Billing
+
+## User
+- **User:** Mike Swanson (mike)
+- **Machine:** GURU-5070
+- **Role:** admin
+
+## Session Summary
+
+Onboarded a new client, Jimmy Company, to GuruRMM and remediated their workstation BLASTER2 end to end. Created the RMM client + site "Main" (site code SILVER-LION-5647), captured and vaulted the one-time enrollment key, then found an agent (BLASTER2) had already enrolled. Ran the full onboarding health/security diagnostic against it — grade RED (3 critical / 4 warning).
+
+Remediated the two critical security findings via RMM PowerShell: enabled RDP Network Level Authentication (`UserAuthentication=1`; RDP was on with NLA off) and fully removed a leftover Kaseya RMM agent left by a prior provider (service `KaseyaConnectAPIService`, install dir, and both registry hives incl. `WOW6432Node\Kaseya\Agent`; verified clean sweep). A requested cleanup/bloatware scan came back clean — C: had 70 GB free, negligible temp junk, no real bloatware (only a dead Google IE Toolbar). The only disk problem was the external backup drive E:.
+
+Diagnosed and partially remediated the MSP360 ("mspbackups") backup failure. E: (7.45 TB external) was full (0.74 GB free); two local plans (image + file) were failing `NotEnoughSpaceOnLocalDestination` while the cloud (Backblaze B2) plan was healthy. Applied 90-day retention to both local plans via the agent CLI (`cbb editBackupPlan` / `editBackupIBBPlan -purge "3m"`). Attempted to reclaim space but hit a hard blocker: agent-side deletion (`cbb delete`) is refused by an MSP360 provider policy ("File deletion on backup storage is restricted"), and the MBS REST API is monitoring-only. Enumerated exactly what to purge (20 image generations ≤2026-03-01, ~65 file generations ≤2026-03-17, ~1 TB orphaned pre-2024 legacy bunches) and handed the worklist to Mike via Discord DM for the MSP360 management console — the only place the purge can run.
+
+Closed out the engagement administratively: wrote a client remediation note to `clients/jimmy/reports/`, posted a customer-visible update to Syncro ticket #32442, and billed 1 hr remote ($150.00, invoice 1650742128, ticket marked Invoiced).
+
+## Key Decisions
+
+- **Removed Kaseya leftover rather than leaving it disabled** — it was a foreign RMM agent from a prior provider (control/security risk); user authorized removal. Cleaned service + dir + registry, not just the service.
+- **Chose deleteIBB-by-date (90-day) for backup reclaim**, confirmed with the user, but it proved blocked by provider policy — pivoted to documenting a console worklist rather than forcing raw filesystem deletion (which would corrupt the MSP360 repository).
+- **Did NOT raw-delete the orphaned legacy data** — MSP360 still lists the legacy bunches in its repository, so filesystem deletion would desync it; flagged for console handling.
+- **Customer-visible ticket comment in plain language, no email** — softened the internal/technical detail (dropped provider-policy specifics), included the hardware-replacement recommendation; `do_not_email: true` to avoid an unexpected blast.
+- **Billed against #32442** (the active ticket, created 2026-06-18) since no ticket was dated today; user confirmed.
+
+## Problems Encountered
+
+- **`/self-check`-style RMM auth in a pipeline subshell** — `eval "$(rmm-auth.sh)" | tail` ran auth in a subshell, so `$TOKEN`/`$RMM` never set in the parent → empty curl response. Fixed by running `eval` standalone (logged as friction earlier-session pattern).
+- **MSP360 retention purge deadlock** — full disk blocks the backup pass that would trigger the purge; setting retention alone freed nothing.
+- **`cbb delete` silently no-op'd** — returned no error but deleted nothing; raw output revealed "File deletion on backup storage is restricted due to your service provider policy." Root cause = MSP360 provider policy; reclaim must be console-side.
+- **Vault file `client: null`** (earlier, onboarding) — sourcing an env file with `NAME=Jimmy Company` (space) ran the 2nd word as a command and left NAME unset; rebuilt the SOPS file with the value read via grep|cut. Logged as friction.
+- **PowerShell inline `if` expression** in a hashtable value returned empty tables (PS 5.1 doesn't allow it); rewrote with a pre-assigned `$nstr` variable.
+
+## Configuration Changes
+
+Created:
+- `clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.{json,md}` — onboarding diagnostic baseline (RED).
+- `clients/jimmy/reports/2026-06-19-blaster2-remediation.md` — remediation record.
+- Vault: `clients/jimmy/gururmm-site-main.sops.yaml` — RMM enrollment key.
+
+Endpoint changes on BLASTER2 (via RMM):
+- RDP `UserAuthentication` 0 → 1 (NLA required).
+- Removed Kaseya service + `C:\Program Files (x86)\Kaseya` + `HKLM\SOFTWARE\Kaseya` + `HKLM\SOFTWARE\WOW6432Node\Kaseya`.
+- MSP360 local plans (image aae0be51, file 5277ed3c): retention set to 90 days.
+
+## Credentials & Secrets
+
+- **GuruRMM site enrollment** — vaulted at `clients/jimmy/gururmm-site-main.sops.yaml`: client_id `0f831728-579d-4160-b18d-a2d0422f88d1`, site_id `42a3d2e7-d9c6-464d-bd76-fc8cec673098`, site_code `SILVER-LION-5647`, api_key `grmm_...` (vaulted, round-trip verified).
+- **MSP360 API** (existing) — `msp-tools/msp360-api.sops.yaml`, login `kY9PvDdWki`, base `https://api.mspbackups.com` (monitoring-only).
+- MSP360 end-user account for Blaster2: `jimmyco333@gmail.com` (matches Syncro contact Jimmy Hughes).
+- No new credentials created beyond the vaulted RMM key.
+
+## Infrastructure & Servers
+
+- **BLASTER2** — Windows 10 Pro 22H2 (build 19045, EOL 2025-10-14), Lenovo i5-3470 / 3.8 GB RAM / BIOS 2013, workgroup, IP 192.168.0.95. RMM agent `abddc0ce-a226-48f1-b913-263a81013389` (v0.6.66). LAN: E: = 7.45 TB external (Seagate Backup+ Hub).
+- GuruRMM API: `http://172.16.3.30:3001`. MSP360: `https://api.mspbackups.com`. Syncro: `https://computerguru.syncromsp.com/api/v1`.
+
+## Commands & Outputs
+
+- `cbb editBackupIBBPlan -n "..." -purge "3m"` → "Retention time is set to 90 days." (after dropping `-keepLastVersion`, which is NBF-incompatible).
+- `cbb delete -aid <local> -b <bunch> -g <genID>` → "WARNING: File deletion on backup storage is restricted due to your service provider policy" (the blocker).
+- MSP360 Local account: id `46deec2b-a3e9-4598-9a90-34bfd111ed6d`, repo-tracked 3.98 TB vs 6.73 TB on disk (~2.75 TB orphaned).
+- Syncro: comment id `419904430` (customer-visible), line item `42944377`, invoice `1650742128` ($150.00), ticket → Invoiced.
+
+## Pending / Incomplete Tasks
+
+- **MSP360 console purge (Mike)** — lift the restrict-deletion policy and purge: 20 image gens ≤2026-03-01 (keep 6/7, 5/4, 4/6/2026), ~65 file gens ≤2026-03-17 (keep ≥3/23/2026), 2 orphaned legacy bunches ("Image Based" 793 GB, "C:" 216 GB). Optional: 722 GB non-MSP360 on E: (Veeam 543 / My backups 98 / FileHistory 81). Then re-run both local plans to confirm Success. Worklist DM'd.
+- **BLASTER2 hardware** — Win10 EOL on 2012-era hardware; recommend replacement (told customer on #32442). Also: 5 pending Windows updates + pending reboot; 2 unexpected shutdowns/14d; verify BitLocker (likely unencrypted).
+- Optional: remove the dead Google IE Toolbar.
+
+## Reference Information
+
+- RMM: client_id `0f831728-...`, site_id `42a3d2e7-...`, site SILVER-LION-5647. Install: https://rmm.azcomputerguru.com/install/SILVER-LION-5647
+- Syncro: customer 18560272 (Jimmy Company / Jimmy Hughes), ticket #32442 (id 112819046), invoice 1650742128.
+- Baseline: `clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md`. Remediation note: `clients/jimmy/reports/2026-06-19-blaster2-remediation.md`.
+- errorlog: provider-policy delete blocker + source/space friction logged.
--- a/errorlog.md
+++ b/errorlog.md
@@ -17,6 +17,10 @@ Categories (the `[type]` tag): _(none)_ = skill/command execution failure ·

 <!-- Append entries below this line -->

+2026-06-19 | GURU-5070 | rmm/mspbackups cbb delete | cbb delete -g (generation purge) on Blaster2 Local destination is blocked: 'File deletion on backup storage is restricted due to your service provider policy'. Agent-side deletion of MSP360 backup data is disabled by the provider policy; MBS REST API (api.mspbackups.com) is monitoring-only (no plan/storage delete endpoints, probed 404). Reclaiming local backup space must be done in the MSP360 management console (lift the restrict-deletion policy and let 90-day retention purge, or delete old generations/legacy bunches there). 90-day retention WAS set successfully via cbb editBackupPlan/editBackupIBBPlan. [ctx: machine=GURU-5070 client=jimmy host=Blaster2]
+
+2026-06-19 | GURU-5070 | rmm/onboard vault | [friction] stashed onboard vars in a scratch .env and sourced it; NAME=Jimmy Company (unquoted space) made 'source' exec the 2nd word as a command and left NAME unset -> vault file written with client: null. Fix: quote values when writing the env (printf '%s=%q'), or read back with grep|cut not source. [ctx: machine=GURU-5070 client=jimmy]
+
 2026-06-19 | GURU-5070 | coord/self-check publish | [friction] coord-queue.jsonl queued a census with an MSYS-mangled URL path (/api/coord/... -> C:/Program Files/Git/api/coord/...) AND was git-tracked (not gitignored), so a stale RED census propagated to the repo and could clobber a published GREEN if drained. Fix: gitignore .claude/coord-queue.jsonl; the queue writer must prefix the curl path with the full coord_api base or set MSYS2_ARG_CONV_EXCL/MSYS_NO_PATHCONV to stop path conversion. [ctx: machine=GURU-5070 ref=CLAUDE.md-softfail-queue]
 2026-06-19 | Howard-Home | unifi-wifi/gw-sitemanager | find subcommand crashed: GET /v1/hosts -> HTTP 500, then JSON decode traceback (no graceful handling of non-JSON error body) [ctx: client=khalsa cmd=find]
Author	SHA1	Message	Date
Mike Swanson	6149497ad1	sync: auto-sync from GURU-5070 at 2026-06-19 15:52:19 Author: Mike Swanson Machine: GURU-5070 Timestamp: 2026-06-19 15:52:19	2026-06-19 15:53:37 -07:00
Mike Swanson	d861337191	clients/jimmy: BLASTER2 onboarding remediation note (2026-06-19) — NLA, Kaseya removal, MSP360 backup retention + console handoff	2026-06-19 15:53:36 -07:00
Mike Swanson	4b7f3c40e4	rmm: Blaster2 (Jimmy Company) onboarding diagnostic baseline — RED (3 crit: Kaseya, Win10 EOL, RDP no-NLA)	2026-06-19 15:53:36 -07:00