# Session Log — SAGE-SQL RDS Session Reset for Peter (piliya)

## User
- **Executed by:** ClaudeTools Discord Bot (GURU-BEAST-ROG)
- **Requested by:** Mike Swanson (@azcomputerguru, via Discord) - admin
- **Role:** automation (acting on the requester's behalf)

## Session Summary

Mike requested via Discord (#tech-department, thread 1523815946081534022) a session reset
for Peter on SAGE-SQL at Dataforth (DF). Identified SAGE-SQL as Dataforth's RDS Session
Host (192.168.0.153, Windows Server 2016) from the wiki.

Direct SSH (`sysadmin@192.168.0.153`) timed out from BEAST — BEAST has no route to
Dataforth's 192.168.0.x LAN (that path is documented from GURU-5070 via OpenVPN). Fell
back to GuruRMM: resolved agent SAGE-SQL (`120ba7bf-8544-48a0-98a1-40ed5cdd3e1f`, online)
and dispatched `query session`. Session list showed only one Peter: `piliya`, session ID 13,
state Disconnected.

Dispatched `reset session 13; Start-Sleep 3; query session` — follow-up session list
confirmed session 13 was gone. Peter can log back in fresh. Posted `[RMM]` alert to
#dev-alerts.

Mike then asked for a Syncro ticket — no billing, John Lehman as contact. Created ticket
#32506 (Dataforth Corp), status Resolved, with an Initial Issue comment documenting the
reset (do_not_email so John received no notification). Posted `[SYNCRO]` alert to
#bot-alerts.

## Key Decisions

- **GuruRMM over SSH:** BEAST cannot reach 192.168.0.153 directly (SSH timed out); the
  documented SSH path assumes the GURU-5070 OpenVPN adapter. RMM agent was online, so
  used `/rmm` dispatch instead.
- **Identified "Peter" as `piliya`:** only p-user on the box; matches Dataforth's
  first-initial+lastname convention (kwackerly, mflorez, bwadzinski, ltobey, jlehman).
- **Ticket created directly in Resolved status** — work was already complete; no billing
  per Mike; contact John Lehman explicitly requested.
- **No email to contact** (`do_not_email: true` on the Initial Issue comment) — informational
  record only.

## Problems Encountered

- SSH to SAGE-SQL (192.168.0.153) timed out from BEAST — expected, no VPN route from this
  host. Resolved by using GuruRMM.
- Both `query session` RMM commands returned exit code 1 with valid stdout — `query session`
  under the agent's SYSTEM/PowerShell context exits 1 even on success. Output content is
  the real signal, not the exit code.

## Configuration Changes

- SAGE-SQL (Dataforth): RDS session ID 13 (user `piliya`, Disconnected) reset/destroyed.
  No files or persistent config changed on the server.
- Repo: this session log; one-line entries appended to
  `session-logs/bot/2026-07/2026-07-06-bot-activity.md`.

## Credentials & Secrets

- None created or discovered. GuruRMM API creds read from vault
  `infrastructure/gururmm-server.sops.yaml` (paths only).

## Infrastructure & Servers

- SAGE-SQL — 192.168.0.153, Windows Server 2016, RDS Session Host/Connection Broker,
  GuruRMM agent `120ba7bf-8544-48a0-98a1-40ed5cdd3e1f` (online, last seen 2026-07-06T22:21Z).
- Note: a second Sage server `SAGE2025` (agent `bceba63e-bd10-4ffa-9017-d28924645f24`) is
  also enrolled for Dataforth — newer Sage box; not touched this session.
- GuruRMM API: http://172.16.3.30:3001.
- Remaining stale Disconnected sessions on SAGE-SQL after this work: kwackerly (5),
  test (6), endcap (9), rkoranek (11), lpayne (14).

## Commands & Outputs

- `query session` via RMM cmd `18a0b6b8-d955-4217-a802-621f0152ef5e` — found
  `piliya  13  Disc`.
- `reset session 13; Start-Sleep 3; query session` via RMM cmd
  `fcb684d5-a68c-4cee-8629-1b561bd2adc9` — session 13 absent in post-reset list. [OK]
- Syncro: POST /tickets → ticket id 113549098, number 32506, status Resolved;
  POST /tickets/113549098/comment → comment id 422440398.

## Pending / Incomplete Tasks

- Optional cleanup: 5 other stale Disconnected RDS sessions remain on SAGE-SQL (listed
  above) — mentioned to Mike, no action requested.

## Reference Information

- Syncro ticket #32506: https://computerguru.syncromsp.com/tickets/113549098
  (Dataforth Corp 578095, contact John Lehman 2851723, tech Mike 1735, no billing)
- Discord thread: 1523815946081534022 (#tech-department)
- RMM command IDs: 18a0b6b8 (query), fcb684d5 (reset+verify)
- Alerts: #dev-alerts msg 1523816588137070633 ([RMM]), #bot-alerts msg 1523829168020783154 ([SYNCRO])