============================================================ SYSTEM INFO ============================================================ Hostname: GND-SERVER Date/Time: 2026-05-12 15:52:21 OS: Microsoft Windows Server 2019 Standard Arch: AMD64 ============================================================ SERVICE STATUS ============================================================ Name: GuruRMMAgent DisplayName: GuruRMM Agent Status: Running StartType: Automatic ============================================================ SERVICE BINARY ============================================================ PathName: "C:\Program Files\GuruRMM\gururmm-agent.exe" service StartName: LocalSystem [NOT FOUND] Binary path does not exist: C:\Program Files\GuruRMM\gururmm-agent.exe service ============================================================ REGISTRY ============================================================ Key exists: HKLM:\SOFTWARE\GuruRMM InstallDir = C:\Program Files\GuruRMM\ SiteId = d526d700-7210-48b1-94a9-40c87a29dc25 Version = 0.6.2 AgentKey = agk_NEzx7sRA9JdDSL2xr2ukAYK2L427G4G0 ============================================================ INSTALLED PROGRAMS (MSI) ============================================================ DisplayName: GuruRMM Agent DisplayVersion: 0.6.2 InstallDate: 20260512 InstallLocation: Publisher: Arizona Computer Guru LLC ============================================================ MSI EVENT LOG (last 20 MsiInstaller events) ============================================================ 05/12/2026 15:44:22 [1033] Windows Installer installed the product. Product Name: GuruRMM Agent. Product Version: 0.6.2. Product Language: 1033. Manufacturer: Arizona Computer Guru LLC. Installation success or error status: 0. 05/12/2026 15:44:22 [11707] Product: GuruRMM Agent -- Installation completed successfully. 05/12/2026 15:44:22 [1042] Ending a Windows Installer transaction: C:\Users\sysadmin.gd\Desktop\gururmm-agent-grabb-main-office.msi. Client Process Id: 12280. 05/12/2026 15:44:18 [1040] Beginning a Windows Installer transaction: C:\Users\sysadmin.gd\Desktop\gururmm-agent-grabb-main-office.msi. Client Process Id: 12280. ============================================================ APPLICATION EVENT LOG (gururmm, last 30 entries) ============================================================ 05/12/2026 15:44:22 [Information] MsiInstaller: Windows Installer installed the product. Product Name: GuruRMM Agent. Product Version: 0.6.2. Product Language: 1033. Manufacturer: Arizona Computer Guru LLC. Installation success or error status: 0. 05/12/2026 15:44:22 [Information] MsiInstaller: Product: GuruRMM Agent -- Installation completed successfully. 05/12/2026 15:44:22 [Information] MsiInstaller: Ending a Windows Installer transaction: C:\Users\sysadmin.gd\Desktop\gururmm-agent-grabb-main-office.msi. Client Process Id: 12280. 05/12/2026 15:44:18 [Information] MsiInstaller: Beginning a Windows Installer transaction: C:\Users\sysadmin.gd\Desktop\gururmm-agent-grabb-main-office.msi. Client Process Id: 12280. ============================================================ SYSTEM EVENT LOG (service control, last 20) ============================================================ 05/12/2026 15:44:22 [ID 7036] The GuruRMM Agent service entered the running state. 05/12/2026 15:44:21 [ID 7045] A service was installed in the system. Service Name: GuruRMM Agent Service File Name: "C:\Program Files\GuruRMM\gururmm-agent.exe" service Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem ============================================================ AGENT LOG FILES ============================================================ Found: C:\ProgramData\GuruRMM C:\ProgramData\GuruRMM\agent.log.2026-05-12 (0 bytes) C:\ProgramData\GuruRMM\install-report.ps1 (15766 bytes) Found: C:\Program Files\GuruRMM C:\Program Files\GuruRMM\gururmm-agent.exe (4235264 bytes) Found: C:\Program Files\GuruRMM C:\Program Files\GuruRMM\gururmm-agent.exe (4235264 bytes) Found: C:\ProgramData\GuruRMM C:\ProgramData\GuruRMM\agent.log.2026-05-12 (0 bytes) C:\ProgramData\GuruRMM\install-report.ps1 (15766 bytes) ============================================================ NETWORK CONNECTIVITY ============================================================ [OK] RMM HTTPS (rmm.azcomputerguru.com:443) [FAIL] RMM API (internal) (172.16.3.30:3001) -- timeout [OK] DNS (Google) (8.8.8.8:53) ============================================================ FIREWALL (outbound rules for gururmm) ============================================================