# Session — OITVOIP key vaulted + packetdial skill fully built out; SC admin handoff

## User
- **User:** Mike Swanson (mike)
- **Machine:** GURU-5070
- **Role:** admin

## Session Summary

Picked up Howard's parked Tier-1 item #2 (packetdial non-functional, no creds). Mike pointed at
`C:\Users\guru\Downloads\OIT-API.txt`, which held the OITVOIP/PacketDial NetSapiens **reseller**
API key. Vaulted it at `msp-tools/oitvoip.sops.yaml` → `credentials.api_key` (the exact path/field
the packetdial skill reads), documented it in the entry, and live-verified with `ns.py whoami`:
key-id `nsr_hSGUB5Wo`, scope **Reseller** (`91912.service`), `user/domain: *`, read-write. Works
against the skill's default host `pbx.packetdial.com/ns-api/v2` (no `api.ucaasnetwork.com` override
needed). Published the vault and told Howard his item was unblocked.

RTFM'd the live NetSapiens API to ground the skill: fetched the OpenAPI spec (v2 **v44.4.10**,
**239 paths / 354 operations**), mapped the surface (nearly everything nested under
`/domains/{domain}/...`), and live-probed real response shapes. The pre-existing packetdial skill
predated the key, so it had unverified guessy paths; I added 6 live-verified read wrappers
(callqueues, timeframes, sites, contacts, autoattendants, billing) and rewrote SKILL.md with a
capability map + the live credential status, replacing the stale "not yet provisioned" section.

On Mike's go (ACG domain `arizonacomputerguru` is not in production use — sanctioned test bed),
added **gated write wrappers** for call-queue and time-frame edits and verified full
create→update→delete lifecycles live. Then finished the wrapping across the rest of the platform:
DID update/delete, per-user device CRUD, E911 address CRUD, contact CRUD, site create/update,
auto-attendant create, SMS-number CRUD, blocked-number filters, MoH TTS create/delete, plus reads
for addresses/smsnumbers/blocked-numbers/moh/dialrules/recording/transcriptions. Verified what was
safely reversible on the test domain ([V]); marked the rest [P] (plumbed per spec, not
lifecycle-verified — test domain lacks the feature or needs a special body) with the gotchas
documented. Every write stays `--confirm`-gated; anything unwrapped remains reachable via `raw`.

Closed out coordination: confirmed all of Howard's coord messages from the prior day were handled
(BUG-018/019/021 merged+deployed, Event Log Watch UI promoted to prod). The one open item was the
ScreenConnect RESTful API Manager `GetSessions` ask; Mike granted Howard SC admin, so I handed it
back to Howard via coord with the finding that the "Edit Extension Settings" dialog is config-only
and the list-all methods live in the extension's code package (re-upload a modified build, or use
the native session report API), not a setting.

## Key Decisions
- **Vault path/field:** stored the OITVOIP key at `msp-tools/oitvoip.sops.yaml` `credentials.api_key`
  specifically because that's what `ns_client.load_credentials()` reads (apikey mode); no skill code
  change needed.
- **Host:** kept the skill on `pbx.packetdial.com` (key works there). Documented that the key's docs
  reference `api.ucaasnetwork.com` (same NetSapiens platform, white-label) with a
  `PACKETDIAL_API_BASE_URL` override path if a future endpoint 403s on `pbx.`.
- **Wrapper philosophy:** read-first; every write gated behind `--confirm`. Wrapped the practical MSP
  resource set; left multipart MoH upload, deep dialrule writes, and queue-agent login/logout PATCH
  on `raw` (awkward shapes, low value).
- **Timeframe writes are body-discriminated** — same path, the server picks the op from the body — so
  one passthrough wrapper per verb (create/update/delete) covers all the spec's PUT/POST/DELETE
  variants correctly.
- **Honest verification status in docs:** marked each wrapper [V] (lifecycle-verified on ACG) or [P]
  (plumbed per spec, unverified) rather than implying everything was tested, since several resources
  can't be exercised on the empty test domain.
- **ScreenConnect:** handed the GetSessions work to Howard (now SC admin) rather than chasing it —
  it's his skill, not a blocker, and exposing the method needs an extension-package change, not a UI
  setting.

## Problems Encountered
- **`/tmp` read failure (documented Windows gotcha):** `curl -o /tmp/x.json` then Windows-python read
  failed (Git-Bash vs tool path mismatch). Switched to a repo-relative path (`.claude/tmp/`). This is
  the exact rule promoted to CLAUDE.md CORE the prior session.
- **OpenAPI JSON read raised cp1252 UnicodeDecodeError** on Windows python — fixed by opening with
  `encoding='utf-8'`.
- **`raw` syntax:** `raw <path>` failed (argparse expects `raw <METHOD> <path>`); corrected probes to
  `raw GET <path>`.
- **`cargo`-style env trap n/a here**, but a related one: the contact-delete test couldn't parse the
  new id — the contacts read keys the id as **`unique-id`**, not `contact_id`. Deleted the leftover
  test contact by its `unique-id`; the wrapper itself is correct (the `{contact_id}` path param takes
  the `unique-id` value).
- **smsnumbers read = HTTP 400** on ACG (`"include domain and dest or number"`) — SMS isn't
  provisioned on that domain, not a wrapper bug; marked [P].
- **number-filters quirk:** `block-numbers` returned 202 but the number didn't persist (empty list
  after), and `unblock-numbers` (DELETE+body) returned an answering-rule guard error on the empty
  domain. Wrappers match the spec; behavior inconclusive on the empty test domain → marked [P], no
  leftover (verified list empty).
- **agent ghost rows:** the gururmm host has multiple "gururmm" RMM agent records (re-enroll churn);
  resolving `[0]` grabbed a stale June-11 ghost (commands stuck `pending`). Selected the live row by
  recent `last_seen`. (Carried over from the prior session's build-verification work.)

## Configuration Changes
Created:
- `msp-tools/oitvoip.sops.yaml` (VAULT repo) — OITVOIP reseller API key + docs.
- `session-logs/2026-06/2026-06-22-mike-packetdial-buildout-oitvoip-vault.md` (this file).

Modified (claudetools, `.claude/skills/packetdial/`):
- `scripts/ns_client.py` — added read methods (callqueues, timeframes, sites, contacts,
  autoattendants, billing, addresses, smsnumbers, blocked_numbers, moh, dialrules, recording,
  transcriptions) + write methods (callqueue CRUD + agents, timeframe CRUD, DID update/delete, device
  CRUD, address CRUD, contact CRUD, site create/update, autoattendant create, smsnumber CRUD,
  block/unblock numbers, moh TTS create/delete).
- `scripts/ns.py` — subcommands + dispatch for all of the above (writes `--confirm`-gated).
- `SKILL.md` — live credential status, expanded command lists, capability map (RTFM), additional
  resource-edits section with [V]/[P] legend.
- `references/api.md` — history updated (key provisioned, RTFM, wrappers added).

## Credentials & Secrets
- **OITVOIP / PacketDial NetSapiens reseller API key** — vaulted at
  `msp-tools/oitvoip.sops.yaml` → `credentials.api_key`. key-id `nsr_hSGUB5Wo`, scope Reseller
  `91912.service`, **read-write**. Retrieve with
  `bash .claude/scripts/vault.sh get-field msp-tools/oitvoip.sops.yaml credentials.api_key`.
  (Full `nsr_` secret intentionally NOT written here — it's in the vault. Plaintext source
  `C:\Users\guru\Downloads\OIT-API.txt` still on disk; Mike to delete.)
- No other new secrets.

## Infrastructure & Servers
- NetSapiens API: `https://pbx.packetdial.com/ns-api/v2` (v44.4.10). Token endpoint
  `…/v2/tokens`. OpenAPI `…/webroot/openapi/openapi.json`. White-label alt host
  `api.ucaasnetwork.com` (same platform). `voip.packetdial.com` = portal only (no API).
- Reseller territory = 3 domains: `arizonacomputerguru` (ACG, **test bed — not in production use**),
  `0000.91912.service`, `russo.91912.service`.
- ScreenConnect: `computerguru.screenconnect.com`; RESTful API Manager extension, API user
  `acg-sc-api`; Howard now has SC admin.

## Commands & Outputs
- Vault store: `bash .claude/skills/vault/scripts/vault-helper.sh new msp-tools/oitvoip.sops.yaml --kind api-key --set api_key=… --set api_key_id=nsr_hSGUB5Wo …`
- Verify key: `ns.py whoami` → `{"user-scope":"Reseller","reseller":"91912.service","readonly":"no",…}`
- Read wrappers (verified): `ns.py callqueues|timeframes|sites|contacts|billing|addresses|moh|blocked-numbers <domain>`
- Verified write lifecycles on `arizonacomputerguru`: callqueue 8999 create→update→delete; timeframe
  always create→convert→delete; contact create→delete (id=`unique-id`). All returned 202/clean; no
  leftovers.
- Spec map: 239 paths / 354 ops (GET 139 · POST 87 · PUT 68 · DELETE 50 · PATCH 10).

## Pending / Incomplete Tasks
- **ScreenConnect GetSessions/list-all** — Howard's, he now has SC admin (coord `58ed0b21`). Exposing
  it needs an extension-package change or the native session report API; not a blocker.
- **[P] packetdial wrappers** not lifecycle-verified: DID update/delete, device CRUD, E911 address
  CRUD (needs `addresses/validate` → pidflo), site/AA writes, smsnumber CRUD (SMS not provisioned on
  ACG), block/unblock numbers (202 didn't persist on empty domain), moh create/delete. Verify on a
  real domain when a task needs them.
- **`OIT-API.txt`** plaintext in Downloads — Mike to delete.
- Optional: AgentDetail-embedded Event Log Watch panel (Howard noted as a follow-up after the dirty
  AgentDetail branch lands).

## Reference Information
- Vault entry: `msp-tools/oitvoip.sops.yaml` (key-id `nsr_hSGUB5Wo`).
- claudetools commits this session: `f8…`/earlier vault push `e705b66` (vault repo); packetdial
  build-out `d75c367b` (initial), `f42f9c24` (callqueue+timeframe edits), `1062a5ed` (finish wrapping).
- coord sent: `7726d9f4` (packetdial unblocked), `58ed0b21` (Howard SC admin handoff).
- Skill: `.claude/skills/packetdial/` (SKILL.md, references/api.md, scripts/ns.py, ns_client.py).
- Local spec copy: `.claude/tmp/ns-openapi.json` (gitignored; refetch from the OpenAPI URL above).