# VWP Phone Provisioning Status **Last Updated:** 2026-07-10 (ext-100 cleanup) **Status:** Ready for CSV bulk import + Complete VoIP setup documented **Session Summary:** `SESSION-SUMMARY-2026-07-09.md` --- ## 2026-07-10 — Rogue ext-100 account removed (reception phone fix) The **Reception** phone (MAC `805e0cdd71b1`, ext 101) was picking up a rogue **ext 100** config. Root cause: a leftover YMCS device account `100@vwp.91912.service` (remark "VWP Extension 100 - Final", id `0cc15aa7fb68496db826e5af0b5df825`) from the 2026-07-09 provisioning-exploration test extension. PacketDial was already correct (MAC `805e0cdd71b1` -> ext 101; ext 100 returns 404 on the PBX), so YMCS was overriding RPS. Fix (2026-07-10): deleted the YMCS account via `POST /v2/dm/delAccounts` and rebooted the reception phone (`POST /v2/dm/device/reboot`) so it re-provisions ext 101 from the OIT RPS URL. Test ext 100 is now gone from both PacketDial and YMCS; do not go looking for it. **Follow-up (same day): ALL VWP YMCS device accounts deleted.** The remaining `102a@vwp.91912.service` account was also removed, leaving **zero** YMCS-pushed SIP accounts on the VWP site. Every VWP phone (incl. 102 and 105) now provisions purely from the PacketDial OIT RPS URL (`http://ndp.ucaasnetwork.com/cfg`) — YMCS is used for device management only, not SIP-account push. Any phone that still has an old YMCS-pushed account cached (e.g. ext 102, MAC `805e0cdd7559`) will re-provision from RPS on its next reboot. --- ## CRITICAL FIX COMPLETED **RPS Provisioning URL corrected:** - ❌ **Wrong:** `ftp://p.packetdials.net` (Whitelabel Communication) - ✅ **Correct:** `http://ndp.ucaasnetwork.com/cfg` (OIT/PacketDial) **Result:** Test phone (MAC 805e0cdd71b1) **REGISTERED** immediately after fix! **Two whitelabel accounts:** - **Whitelabel Communication (WLC):** `ftp://p.packetdials.net` - **OIT/PacketDial:** `http://ndp.ucaasnetwork.com/cfg` ← VWP uses this one --- ## READY FOR IMPORT **CSV File Created:** `clients/valleywide/voip/vwp-users-import.csv` Contains **10 matched users** with: - ✓ Correct M365 email addresses - ✓ Proper first/last names - ✓ Users only, NO devices (`add phone extension: no`) - ✓ All PacketDial defaults (voicemail, caller ID, dial permissions) **Device Assignment Strategy:** Users will be created without SIP devices. Physical phones will be assigned later as they're distributed to staff. **Matched Extensions:** - 102: Jesse Guerrero (jesse@valleywideplastering.com) - 103: Rose Guerrero (rose@valleywideplastering.com) - 104: Shelly Dooley (shelly@valleywideplastering.com) - 105: JR Guerrero (j-r@valleywideplastering.com) - 109: Kayla Guerrero (kayla@valleywideplastering.com) - 110: Ron Winger (ron@valleywideplastering.com) - 113: Chris Guerrero (chris@valleywideplastering.com) - 114: Ty Fetters (Ty@CASARICA.NET) - 115: Toni Billing (billing@valleywideplastering.onmicrosoft.com) - 116: Bart Graffin (estimating@valleywideplastering.com) --- ## NEXT STEPS (Tomorrow Morning) ### 1. Upload CSV to PacketDial (Users Only) 1. Log in to https://pbx.packetdial.com/ - Credentials: vault `msp-tools/oitvoip-provisioning.sops.yaml` - Username: `Prov_Admin` - Password: `YJ5UgRd9pV` 2. Navigate to: **Domains** → **vwp.91912.service** → **Users** → **Import** 3. Upload: `clients/valleywide/voip/vwp-users-import.csv` 4. Verify import completed successfully (all 11 users created WITHOUT devices) ### 2. Device Assignment Workflow (Per Phone) As each physical phone is distributed to a user, follow this process: **Step A: Create SIP Device in PacketDial** ```bash # Example for extension 102 bash .claude/scripts/py.sh ns.py create-device vwp.91912.service 102 --body '{ "device": "sip:102a@vwp.91912.service" }' --confirm ``` **Step B: Get SIP Password** ```bash bash .claude/scripts/py.sh ns.py devices vwp.91912.service 102 | \ python3 -c "import sys, json; d=json.load(sys.stdin); \ print(f\"102: {d[0].get('device-sip-registration-password')}\")" ``` **Step C: Create YMCS SIP Account** ```bash ymcs.py add-sipaccount --body '{ "registerName": "102@vwp.91912.service", "username": "102@vwp.91912.service", "password": "", "label": "Ext 102 - Jesse Guerrero", "displayName": "Jesse Guerrero", "sipServer1": { "host": "pbx.packetdial.com", "port": 5060 }, "siteId": "1e7578a6fe0e41cfb5a3e8b40933ffee" }' --confirm ``` **Step D: Identify Physical Phone** User provides last 4 digits of MAC address. Find device in YMCS: ```bash ymcs.py devices | grep -i "" ``` **Step E: Bind Account to Phone** ```bash # Get account ID from step C output, device ID from step D ymcs.py raw POST /v2/dm/devices/{device-id}/bindAccounts --body '[{ "lineId": 1, "accountType": 0, "accountId": "{account-id}" }]' --confirm # Reboot phone to apply ymcs.py reboot --body '{ "deviceIds": ["{device-id}"], "deviceType": 1 }' --confirm ``` ### 3. Clarified Extensions (2026-07-10) **Extension 101 - Natalya (Receptionist)** - M365 Account: Customer Service (customerservice@valleywideplastering.com) - Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1) - Status: Phone already registered, ready for user provisioning - **Action:** Create user 101 separately (see provision-natalya-101.md) **Extension 102 - Jesse Sr (Jesse Guerrero)** - M365 Account: Jesse Guerrero (jesse@valleywideplastering.com) - Phone: MAC last 4 digits: 7559 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 103 - Rose (Rose Guerrero)** - M365 Account: Rose Guerrero (rose@valleywideplastering.com) - Phone: MAC last 4 digits: 5217 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 104 - Shelly (Shelly Dooley)** - M365 Account: Shelly Dooley (shelly@valleywideplastering.com) - Phone: MAC last 4 digits: 96b8 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 105 - J.R. (JR Guerrero)** - M365 Account: JR Guerrero (j-r@valleywideplastering.com, also jr@CASARICA.NET) - Phone: MAC last 4 digits: 7441 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 106 - Tammy** - M365 Account: Accounts Payable (acctpay@valleywideplastering.com) - Phone: MAC last 4 digits: 6a36 - Status: Ready to add to second CSV batch with phone assignment noted - **Action:** Include in second CSV import, then use standard device assignment workflow **Extension 109 - Kayla (Kayla Guerrero)** - M365 Account: Kayla Guerrero (kayla@valleywideplastering.com) - Phone: MAC last 4 digits: 73b7 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 110 - Ron (Ron Winger)** - M365 Account: Ron Winger (ron@valleywideplastering.com) - Phone: MAC last 4 digits: 6509 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 113 - Chris (Chris Guerrero)** - M365 Account: Chris Guerrero (chris@valleywideplastering.com) - Phone: MAC last 4 digits: 755b - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 115 - Toni (Toni Billing)** - M365 Account: Toni (billing@valleywideplastering.onmicrosoft.com) - Phone: MAC last 4 digits: 6cf9 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 116 - Bart (Bart Graffin)** - M365 Account: Bart Graffin (estimating@valleywideplastering.com) - Phone: MAC last 4 digits: a890 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 111 - Kitchen (Shared Phone)** - Phone: MAC last 4 digits: 958e - Status: Shared extension - no M365 account required - **Action:** Provision as shared extension using device assignment workflow **Extension 114 - Ty (Ty Fetters)** - M365 Account: Ty Fetters (Ty@CASARICA.NET - external domain) - Phone: MAC last 4 digits: 6d01 - Status: In CSV bulk import, phone assignment noted for device workflow - **Action:** Use standard device assignment workflow with known MAC **Extension 117 - Jesse III** - Email: jesse@nescoap.com (external domain, like Ty@CASARICA.NET) - Phone: MAC last 4 digits: 6cf5 - Status: Ready to add to second CSV batch with phone assignment noted - **Action:** Include in second CSV import, then use standard device assignment workflow --- ## PARKED FOR LATER (4 Extensions) **Need client clarification:** | Ext | Name Given | Status | Notes | |-----|------------|--------|-------| | 107 | Payroll | Parked - shared mailbox | Waiting for decision on shared extension setup | | 108 | Shannon | Parked - no info yet | Waiting for clarification | | 112 | Conference Room | Shared phone | May not need M365 account | | 118 | Warehouse | Shared phone | May not need M365 account | **Action:** Get client clarification on Payroll (shared mailbox setup), Shannon, and remaining shared phones (Conference Room/Warehouse). --- ## FILES CREATED - **Extension Mapping:** `clients/valleywide/voip/extension-mapping.md` - **Bulk Import CSV:** `clients/valleywide/voip/vwp-users-import.csv` - **This Status:** `clients/valleywide/voip/PROVISIONING-STATUS.md` --- ## DOCUMENTATION UPDATE NEEDED `docs/VOIP_ONBOARDING_WORKFLOW.md` needs update: - Add OIT vs WLC provisioning URL distinction - Document CSV bulk import method - Add troubleshooting section for wrong RPS URL --- ## RELATED DOCUMENTATION ### This Directory (clients/valleywide/voip/) - **`extension-mapping.md`** - M365 account matching (11 matched, 7 unmatched) - **`vwp-users-import.csv`** - Bulk import file for PacketDial - **`PROVISIONING-STATUS.md`** - This file (status + next steps) - **`COMPLETE-CLIENT-SETUP.md`** - Full VoIP setup guide (DIDs, queues, IVRs, time frames) - **`SESSION-SUMMARY-2026-07-09.md`** - Complete session documentation ### Skills Documentation - **`.claude/skills/packetdial/SKILL.md`** - PacketDial skill reference - **`.claude/skills/packetdial/docs/VOIP_ONBOARDING_WORKFLOW.md`** - Workflow guide - **`.claude/skills/yealink-ymcs/SKILL.md`** - YMCS skill reference - **`.claude/skills/yealink-ymcs/docs/SIPSERVER_SCHEMA.md`** - SIP account schema ### Wiki - **`wiki/clients/valleywide.md`** - VWP client infrastructure (M365 tenant, phones, etc.)