--- type: client name: lonestar-electrical display_name: Lone Star Electrical Systems LLC last_compiled: 2026-05-26 compiled_by: GURU-5070/claude-main sources: - session-logs/2026-03-23-session.md - session-logs/2026-03-24-session.md - credentials.md - clients/lonestar-electrical/google-workspace.sops.yaml (vault) - temp/lonestar-russ-setup.py - temp/lonestar-kyla-reset.py - temp/lonestar-kyla-2fa-fix.py backlinks: [] --- # Lone Star Electrical Systems LLC Electrical contractor in Tucson, AZ. ACG-managed client. Distinctive in the fleet for being a **Google Workspace** shop (not Microsoft 365) with mobile devices managed by **ManageEngine MDM** (Zoho), not Intune. Field-heavy: techs use phones/tablets on job sites. --- ## Profile - **Company type:** Electrical contractor (field service) - **Contract type:** Prepaid hour block - **Hours remaining:** 17.25 hrs as of 2026-05-26 (Syncro live). Always live-check `GET /customers/33809612` before billing. - **Billing rate:** (verify — check recent Syncro invoices; not captured in available sources) - **Syncro customer ID:** `33809612` (Lone Star Electrical Systems LLC) - **Address:** 3774 North Warren Avenue, Tucson, AZ - **Managed assets (Syncro):** 1 asset on record - **Key contacts:** - Robin Eneix — robine@lonestarelectrical.net (Syncro primary contact) - Jose R. (joser@lonestarelectrical.net) — field user; subject of the 2026-03 personal-phone MDM issue - sysadmin@lonestarelectrical.net — Google Workspace admin account (ACG-managed) - James — account compromised 2026-03-10 (Syncro #32010); [verify current name/role] - Kyla, Russ — GWS user accounts touched via provisioning/2FA scripts (temp/); [verify roles] - **Active ticket:** None open in Syncro as of 2026-05-26 (see Active Work) --- ## Infrastructure ### Email & Identity - **Platform:** Google Workspace (domain `lonestarelectrical.net`). NOT Microsoft 365 — the M365 remediation tool does not apply here. - **GWS admin:** sysadmin@lonestarelectrical.net - **GWS mobile management:** set to **Basic** (no Google-native MDM push) — device management is delegated to ManageEngine. - **ACG management plane:** Google Workspace API access via the `ACG-MSP-Access (Google Workspace)` service account (vault: MSP Tools). `lonestarelectrical.net` is an onboarded tenant. Service-account key: `temp/acg-msp-access-8f72339997e5.json`. ### Mobile Device Management (MDM) - **Platform:** ManageEngine MDM (Zoho) — https://mdm.manageengine.com/webclient - **MDM admin:** mike@azcomputerguru.com (Zoho account, Super Admin) - **Enrolled devices:** 2 company tablets (named **Zach** and **JOSE**), enrolled 2025-12-04 via QR code, fully managed. These are direct enrollments and are unaffected by the Google third-party-EMM integration. ### Workstations - **LS-1, LS-2** — Windows workstations; both upgraded to Win11 on 2026-05-04 (Syncro #32244). [Further inventory not documented] --- ## Access - **Google Workspace admin:** sysadmin@lonestarelectrical.net — vault: `clients/lonestar-electrical/google-workspace.sops.yaml` - **ManageEngine MDM:** mike@azcomputerguru.com (Zoho Super Admin) — https://mdm.manageengine.com/webclient - **GWS service account (programmatic):** `ACG-MSP-Access (Google Workspace)` (vault: MSP Tools); key file `temp/acg-msp-access-8f72339997e5.json` - **Vault root:** `clients/lonestar-electrical/` in vault repo --- ## Patterns & Known Issues - **ManageEngine + Google Workspace dual-EMM trap (resolved 2026-03-24).** A personal phone repeatedly prompted for MDM enrollment when the user added their Lonestar Google account. Root cause was **two independent triggers**: (1) ManageEngine MDM self-enrollment was enabled for all directory groups, AND (2) ManageEngine was configured as a **third-party EMM provider inside Google Workspace** (Devices > Mobile & endpoints > Settings > Third-party integrations). The Google integration enforces enrollment on any device that adds a Lonestar account — independent of ManageEngine's own self-enrollment setting. **Fix required both:** disable ManageEngine self-enrollment (Enrollment > Self Enrollment > Disable) AND remove ManageEngine as the third-party EMM in the GWS Admin Console. Disabling only one leaves the prompt in place. Company tablets enrolled directly via QR code are unaffected by either change. - **Google Workspace, not M365.** Reach for GWS Admin Console + the ACG-MSP-Access service account for identity work. The M365 remediation-tool app suite does not apply to this client. - **Field/mobile-first.** Most tickets are phone/tablet/field-device oriented (iPhone field setup, tablet PDF editing). Expect mobile, not desktop, as the primary support surface. --- ## Active Work No open Syncro tickets as of 2026-05-26. Two tickets in "Customer Reply" status (awaiting client): - #32251 — iPhone: set up cell phone for use in the field (2026-05-05) - #32215 — QuickBooks issues (2026-04-25) --- ## History Highlights | Date | Event | |---|---| | 2025-12-04 | Two company tablets (Zach, JOSE) enrolled in ManageEngine MDM via QR code, fully managed | | 2026-03-10 | Emergency: James's account hacked (Syncro #32010, resolved) | | 2026-03-11 | Tablet unable to edit PDFs (#32015) | | 2026-03-23 | Lonestar MDM issue investigated — identified ManageEngine self-enrollment as the cause of joser's personal-phone prompt; fix initially blocked by a broken Zoho portal page | | 2026-03-24 | MDM issue RESOLVED — disabled ManageEngine self-enrollment AND removed ManageEngine as GWS third-party EMM. joser's phone stopped prompting immediately | | 2026-05-04 | Win11 upgrades on LS-1 and LS-2 (#32244) | | 2026-05-05 | iPhone field setup (#32251) | --- ## Compilation Notes - Seeded 2026-05-26 from two March session logs + credentials.md + vault entry + temp provisioning scripts, enriched with live Syncro data (customer 33809612). - **Vault slug is `lonestar-electrical`** (matches `clients/lonestar-electrical/` in the vault), though session logs and temp scripts use the un-hyphenated `lonestar`. - **No dedicated project folder** — Lonestar work lives in root session logs and `temp/` scripts; there is no `clients/lonestar*/` working directory or `projects/` entry in the ClaudeTools repo (only the vault folder exists). - Flagged `[verify]`: billing rate; exact roles/names for James, Kyla, Russ; full workstation inventory. ## Backlinks *(none yet)*