---
name: feedback_syncro_preview_mandatory
description: Every Syncro write needs a payload preview + explicit confirmation BEFORE posting — including hidden/internal notes.
metadata:
  type: feedback
---

Before ANY Syncro POST (ticket, comment, line item, invoice) — **including `hidden:true` / `do_not_email:true` internal notes** — show Mike the full payload and wait for explicit confirmation. Do NOT post-then-report.

**Why:** Syncro comments cannot be edited or deleted via API; a wrong/redundant/alarmist note becomes permanent client-record. The preview gate is the only chance to catch it. On 2026-06-09 (Kittle BEC) I bypassed the preview on most running internal notes and posted directly — one of them re-framed an already-remediated account ("Ken also compromised") as a fresh event, which then couldn't be undone. Mike: "you bypassed the mandatory preview and posted that syncro note without any oversight."

**How to apply:** Treat the `/syncro` skill's "show the full payload and wait for explicit confirmation" rule as absolute — no internal-note exception, no "I'll just log this quickly." Draft → show → wait for yes → post. See [[feedback_refresh_session_history_first]].